Grupa IDEACTO sp. z o.o.

BACKGROUND

Please describe your company and your position there.

I am marketing specialist in car fleet management company in Warsaw. Our company hires about 140 people in Poland, 2850 globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideacto?

Ideacto was hired to help to identify our needs regarding calculating tool which we want to implement and to help us to prepare requirements for the tender.

What were your goals for this project?

We needed to identify our client needs from user experience perspective. In this case we decided to hire professional UX agency to help us with this subject.

SOLUTION

How did you select this vendor?

We searched in the internet for a ux agency. We also collected recommendations from the market. Ideacto had a good portfolio, clients references and reasonable prices so we decided to work with them.

Describe the project in detail.

Once, we decided to start this project, we had a series of skype meetings to discuss our needs, goals and challenges. We needed to select interdisciplinary team members from our company, who will participate in the workshop. We had set a date for all day workshop. During the workshop we followed the agenda of the meeting. We were working in 2 groups. We used few technics of work to identify a potential process shape– successfully.

What was the team composition?

The team from agency side counted 3 person. We had a dedicated PM and 2 UX designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This project was only the first step to create calculating tool, so I can only share the information, that in the result of the workshops, whole process were agreed by different team members, which was very challenging considering the fact, that every department have different needs.

How effective was the workflow between your team and theirs?

PM was very communicative and he provided us with presentation with the complete results of our workshop.

What did you find most impressive about this company?

Their extensive experience, communication skills, and professional attitude were impressive.

Are there any areas for improvement?

At this stage I don’t see any

BACKGROUND

Please describe your company and your position there.

Deputy Marketing Director responsoble for creating and deweloping new bank’s website in Euro Bank S.A. Position in the market is in the first 10th biggest bank’s in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideacto?

We wanted to create totally new website including UX design. Challenge was to deliver new quality for customers, new tools, functionality but very simple and usefull.

What were your goals for this project?

We wanted to have profesional and in-trends solution with increasing online sales of our products.

SOLUTION

How did you select this vendor?

We prepared a tender and invite professionals with the best experience and opinions in the market. We choose the best quality and design proposals for our project.

Describe the project in detail.

During the project we had a lot of workshops, consultations, researchers to be shure that our direction is the best. We checked how to show information on the website, graphics, functionalities, tools, calcators with customers and choose solutions with the best ranks. We cooperated also with company responsible for developing operstional system and CMS.

What was the team composition?

We had dedicated Project Manager who was respondible for delivering all elements, informations and graphics on time. The team included also UX/UI designers, graphics and testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had very positive Feedback from our company, from our customers and from the market. We increased sales from our website.

How effective was the workflow between your team and theirs?

The communnication was very good and effects of our work was visible soon thanks engaging both teams. Helps us especially workshops, meetings, statuses, calls and open minds.

What did you find most impressive about this company?

Their knowledge and experience set them apart. Webdesign, user experience, understanding difficult finance servises and flexibility.

Are there any areas for improvement?

From the perspective of time I can say that at the end of the project we worked really fast, effective and understood each other very well, but we need time for that.

BACKGROUND

Please describe your company and your position there.

I am the CMO at a bank located in Poland. We provide financial services for individual clients and micro companies. I oversee all communication activities incl. digital presence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideacto?

We decided to replace existing website and build new one from scratch. New CMS, new UI. We do not have any in house designers and UI specialists so we decided to outsource the entire redesign.

What were your goals for this project?

We wanted the website to be the easiest to use bank website in Poland. We aimed at clear, modern yet approachable look and feel coherent with brand visual identity.

SOLUTION

How did you select this vendor?

Vendor was selected in a pitch process. We selected vendor based on their experience, credentials and price point.

Describe the project in detail.

We started with 84 working hours of meeting with various stakeholders to diagnose their needs and fine tune UX/UI brief. At the same time the agency cooperated with SEO experts to take their perspective into consideration when working on information architecture.

Then we moved on to wireframes for both mobile and desktop. Translating brand visual identity to website design was the next stage. After few iterations the agency came back to us with perfect design. Vendor was also responsible for delivering designs ready for implementation.

What was the team composition?

We contacted mainly project manager but also when needed UX and graphic designer. We felt sufficient number of people was engaged. Project management was very efficient.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Project was awarded Site of the month distinction by Kentico. We had good qualitative feedback both internally and from the market. We also did notice +46% conversion rate increase for current accounts.

How effective was the workflow between your team and theirs?

Project management was very efficient. We connected over the phone for status meeting at least once a week. Our daily feedback was smoothly implemented.

What did you find most impressive about this company?

I was most impressed by how well they handled internal workshops we had with various stakeholders.

Are there any areas for improvement?

No. I am very satisfied.

BACKGROUND

Please describe your company and your position there.

I'm a CMO at edrone - instant ROI Platform for eCommerce. We have over 50 people at this moment, our two main markets are CEE and LATAM. Our customers are medium and big eCommerce companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideacto?

We were looking for partnership with company that have vast experience with designing for eCommerce to help us increase knowledge in our company and create better marketing materials.

What were your goals for this project?

Increased knowledge within company and providing value to our customers by running workshops and creating tutorials.

SOLUTION

How did you select this vendor?

References from common customers and high brand awareness within market.

Describe the scope of their work in detail.

1. Running workshops for our customers about eCommerce usability, design process and conversion rate optimisation
2. Giving speeches on our partners and customers conferences about data analytics, UX, conversion rate optimisation, do's and dont's of design process
3. Creating tutorials on marketing communication and testing.

What was the team composition?

We've worked closely with CEO and Partnership Manager on setting initial scope of work. Later on, we worked with different specialists based on the topic of the workshops or tutorials.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

One of the most important one is fact that 80% of customers that took part in their workshops said that they would recommend it to their co-worker / colleague because it increased their knowledge in UX competences

How effective was the workflow between your team and theirs?

Nothing to complain about, they were always on-time delivering what we agreed upon.

What did you find most impressive about this company?

Openes and quickness

Are there any areas for improvement?

n/a

BACKGROUND

Please describe your company and your position there.

I am the CEO of The Software House, a custom software development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ideacto?

We needed support on one of our software projects for our client. We needed UI/UX work for an online video editing app.

What were your goals for this project?

We needed to deliver great software for our customer and we couldn't do it without product design.

SOLUTION

How did you select this vendor?

We had already worked with Ideacto in the past. For this project we didn't consider anyone else, we were confident they would deliver what we needed.

Describe the project in detail.

Ideacto worked with us and with our client on the designs. They delivered wireframes, which were accepted and later turned into UI designs. After development they did some testing of the implemented app.

What was the team composition?

A Product designer worked on the project from Ideacto's side. Additionally, they provided us with support on the project from one of their senior managers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our client is extremely happy with the design work Ideacto delivered for them. We're glad to have worked with them, because the cooperation went without problems, communication was great and they answered any questions we had very quickly.

How effective was the workflow between your team and theirs?

Smooth! We cooperated using our standard tools (Slack, Jira). The cooperation between our developers and their designer was great.

What did you find most impressive about this company?

Great talent and engagement into the development process. They were also able to get started on the project quickly, which was a great plus.

Are there any areas for improvement?

Nothing I can think of!

BACKGROUND

Please describe your company and position.

I am the CEO of Itmation S.A.

Describe what your company does in a single sentence.

Cloud infrastructure provider for ERP systems

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Grupa IDEACTO sp. z o.o. to accomplish?

• Email marketing campagne

SOLUTION

How did you find Grupa IDEACTO sp. z o.o.?

business association

Why did you select Grupa IDEACTO sp. z o.o. over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Grupa IDEACTO sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

email marketing campaign

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

mailchimp statistics 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They offered quick replies and were responsive.

What was your primary form of communication with Grupa IDEACTO sp. z o.o.?

Virtual Meeting

What did you find most impressive or unique about this company?

good email address base fit for our needs

Are there any areas for improvement or something Grupa IDEACTO sp. z o.o. could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Head of Analytics of ArchiDoc

Describe what your company does in a single sentence.

Digitization of business processes, document management and comprehensive back office service 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Grupa IDEACTO sp. z o.o. to accomplish?
improving user experience through new UX/UI design

SOLUTION

How did you find Grupa IDEACTO sp. z o.o.?

• Online Search
• Referral

Why did you select Grupa IDEACTO sp. z o.o. over others?

Referred to me

How many teammates from Grupa IDEACTO sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work is new UX/UI design.

Key deliverables:

• competitor analysis
• application user survey
• usability study report
• UX foundation
• style guide and website mockup designs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliverables

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was fully committed, and the deliverables were delivered on time according to the schedule.

What was your primary form of communication with Grupa IDEACTO sp. z o.o.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

IDEACTO demonstrated a personalized approach to the project. The project was carried out with full commitment. All our comments were incorporated into the products on an ongoing basis.

Are there any areas for improvement or something Grupa IDEACTO sp. z o.o. could have done differently?

no improvements necessary.

BACKGROUND

Please describe your company and position.

I am the Founder of Echo Analytics

Describe what your company does in a single sentence.

Echo Analytics provides a gamification platform with BI tools for Service Desk Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Grupa IDEACTO sp. z o.o. to accomplish?

• Design and create a UI/UX project

SOLUTION

How did you find Grupa IDEACTO sp. z o.o.?

Online Search

Why did you select Grupa IDEACTO sp. z o.o. over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost

How many teammates from Grupa IDEACTO sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• The scope was mainly to introduce proper User Expierence combined with UI. 
• Scope included UX Workshops and later cooperation with picking the correct design of the platform to finish off with user testing.
• UX Workshops, workflows, designs and testing were delivered

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User Testing included easy measurable outcomes to the project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management was on point, eveyrthing was clear from the beginning, all questions answered quickly and on spot. Items were delivered on time and with the right quality. I could always count on them, if I could give them any rating that`d 10/10

What was your primary form of communication with Grupa IDEACTO sp. z o.o.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The engagement - since the start I saw that it was not only another project to be delivered, but people I worked with felt genuinely interested in the project and wanted to deliver to the best of their abilities. We felt heard and understood. Cooperation exeeded out expectations.

Are there any areas for improvement or something Grupa IDEACTO sp. z o.o. could have done differently?

I didn't see to much of need to improve something from my perspective but it is strictly business as I do not have that much of a domain knowledge to speak about it. 

BACKGROUND

Please describe your company and position.

I am the CEO of Homsters

Describe what your company does in a single sentence.

Property portals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Grupa IDEACTO sp. z o.o. to accomplish?

• Research real estate seekers in Poland

SOLUTION

How did you find Grupa IDEACTO sp. z o.o.?

Online Search

Why did you select Grupa IDEACTO sp. z o.o. over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Grupa IDEACTO sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ideacto helped us survey real estate seekers in Poland. They conducted user interviews for us and provided a research summary

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The research was provided on time, it was very professionally created and answered all the questions we had

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was on time and responses were very prompt

What was your primary form of communication with Grupa IDEACTO sp. z o.o.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their agility and speed impressed us.

Are there any areas for improvement or something Grupa IDEACTO sp. z o.o. could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the PIM Systems Consultant of ROBOKAT

Describe what your company does in a single sentence.

Implementation of PIM systems - Product Information Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDEACTO | Experience for all to accomplish?

• Deliver a UX and UI project ready for implementation by the IT team

SOLUTION

How did you find IDEACTO | Experience for all?

• Referral

Why did you select IDEACTO | Experience for all over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from IDEACTO | Experience for all were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main task was the redesign of our client's website. IDEACTO was responsible for direct contact with the client. It conducted a detailed analysis and, based on it, created a new mockup of the required subpages of the website. The final result was the delivered files in FIGMA application format.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the process of development

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The cooperation was exemplary. The tasks were completed on time. The information required on our part needed for the project was clearly specified.

What was your primary form of communication with IDEACTO | Experience for all?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Passion in the tasks performed and the continuous development of the team's commentary.

Are there any areas for improvement or something IDEACTO | Experience for all could have done differently?

The level of service is completely satisfactory!