GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED

BACKGROUND

Please describe your company and position.

I am the Former Manager of Dental Engagement of Docbraces

Describe what your company does in a single sentence.

 We’re a network of orthodontic clinics across Canada and parts of the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED to accomplish?

• A lot of our work involves keeping track of information, following up with people, and helping our clinics and treatment coordinators with their day-to-day needs. We were spending more time than we wanted on some of the smaller, repetitive tasks. We wanted something that could take some of that weight off the team without making their jobs harder. It needed to be useful in the real world, not just something that sounded good during a presentation.

SOLUTION

How did you find GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Online Search

Why did you select GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before getting into the development, they asked a lot of questions about how our people actually spend their time and where things tend to get held up. I liked that because they weren't guessing about what we needed. They worked on the AI solution, helped organize the information we use, and made it easier for our teams to get to what they were looking for. They also helped us get everything set up and walked us through using it. The project wasn't overloaded with features just for the sake of having them. They kept coming back to what would actually be useful for our clinics and teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most noticeable change has been the time it saves us. Some things that used to take a fair amount of digging around can now be handled much quicker. Our teams aren't spending as much time looking for information or piecing things together themselves. More importantly, people actually use the solution, which to me is a better sign than having a long list of features.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I found them easy to work with. They kept us in the loop without bombarding us with updates, and the work moved along as expected. There were a few things we wanted changed along the way, and they didn't push back or make it into a big issue. We explained what wasn't quite right, they listened, and the changes were made.

What was your primary form of communication with GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Email or Messaging App

What did you find most impressive or unique about this company?

For me, it was how much attention they paid to the little things. They wanted to know how our treatment coordinators and clinics actually work rather than assuming they already knew. Some of the questions they asked were very specific to our day-to-day routines, and that told me they were genuinely trying to understand the job behind the technology. It made the whole experience feel more like a conversation than a typical vendor relationship.

Are there any areas for improvement or something GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED could have done differently?

I honestly don't have much to add here. We had a good experience with the team. They listened when we had concerns, made changes when necessary, and kept the work moving. Overall, we got what we were hoping for.

BACKGROUND

Please describe your company and position.

I am the CEO of an IT solutions firm.

Describe what your company does in a single sentence.

We provide nearshoring IT services, mainly in data engineering, data science, and full-stack development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED to accomplish?

• We needed a new website for our organization. We wanted to present our services in a clearer way and have a site that looked more in line with the business we were building. It was also important that we could make changes ourselves after launch. We did not want to contact the agency every time we needed to update a page or add something new, so having a flexible WordPress setup was a big part of the brief.

SOLUTION

How did you find GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Online Search

Why did you select GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Galaxias Lab to design and develop a new website for our organization. The site was built on WordPress and needed to support different types of pages and content, including case studies, service and feature pages, videos, images, and other sections. We also wanted the website to be easy to manage once it was live. The team worked on the page structure and templates so we could make updates and add content without having to start from the beginning each time. They also helped us with the branding and visual direction. We had some ideas of our own, but their suggestions were useful and helped us settle on a look that suited the company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was delivered on time and matched what we had asked for. We can make the changes we wanted to make ourselves, and the site gives us enough flexibility to add more content as the company grows. We were also pleased with the branding and design suggestions. The finished website feels more consistent and gives us a better way to explain our services and show potential clients what we do.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work was delivered on time, and the project was kept organized through Basecamp. It was useful for following tasks, sharing feedback, and seeing what still needed to be done. There were a few small communication issues along the way, but nothing serious. When something was unclear, we were able to explain it and get it sorted out. The team was generally responsive and willing to make changes when needed.

What was your primary form of communication with GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The communication was probably the strongest part of the experience. The sales, project management, and technical teams were all easy to reach, which made the project less stressful. We also appreciated being able to adjust things as we went. Once we started seeing the designs, some of our priorities changed a little, and the team was able to work with that instead of making everything feel fixed from the start.

Are there any areas for improvement or something GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED could have done differently?

The project management process felt a little strict at times. Basecamp was useful, but there was quite a lot of time tracking and task detail, and some of it felt more involved than we expected. It did not affect the final budget or the work we received, so it was not a major issue. Still, the process could have been a bit simpler. Overall, we were happy with the website and the way they handled the project.

BACKGROUND

Please describe your company and position.

I am the former VP of Business Development of Lendkey

Describe what your company does in a single sentence.

LendKey provides technology and lending solutions that help banks and credit unions offer financing to their customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED to accomplish?

• We needed a development partner to help us build a mobile application that would provide a simple and reliable experience for our customers. We wanted the app to fit our business needs while also being straightforward for users to navigate. It was also important that we work with a team that would stay involved throughout the project and be willing to adjust things as our requirements became clearer.

SOLUTION

How did you find GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Online Search

Why did you select GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Galaxias Lab handled the mobile app development from the initial planning through to delivery. Their developers worked closely with our team to understand the requirements and make sure the application was built around our business and customer needs.

They helped with the planning and development process, kept us involved as the application progressed, and were open to making changes when we identified areas that needed to be adjusted.

The collaboration was fairly hands-on, which worked well for us. We could discuss what we wanted, review the progress, and provide feedback without having to go through a complicated process every time something needed to change.

The application was delivered on time and within the agreed budget, which was an important part of the project for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcome was having a completed mobile application that met the requirements we had established for the project. User feedback and app ratings gave us a useful indication of how the application was being received.

The project also gave us a solid mobile platform that we could use to support our customers and continue building on as our needs evolve.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Galaxias Lab managed the project well and kept communication consistent throughout the engagement. We were able to discuss progress, raise questions, and provide feedback without much friction.

They were particularly flexible when we needed to make adjustments. Rather than pushing back on every change, they worked with us to understand what we needed and figure out how to incorporate it.

They also delivered the project on time, which was one of the things we were most pleased with.

What was your primary form of communication with GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The communication was probably what stood out most. The team was approachable and easy to work with, and we didn't have to chase them whenever we needed an update.

I also liked their flexibility. Development projects rarely stay exactly the same from beginning to end, and Galaxias Lab handled those changes without making the process unnecessarily difficult.

Are there any areas for improvement or something GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED could have done differently?

Nothing major comes to mind. Overall, the engagement was smooth, and whenever we had feedback or needed something changed, the team was willing to work with us.

BACKGROUND

Please describe your company and position.

I am the Head of Global Marketing & Commercial Operations of HeartForce

Describe what your company does in a single sentence.

HeartForce is focused on improving coronary artery disease detection through CardioClin, a non-invasive screening technology that combines seismocardiography, individual data, and AI to generate the EMCR score for earlier and more accessible CAD risk assessment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED to accomplish?

• We needed to build a reliable AI solution that could support some of the more time-consuming parts of working with healthcare information and make the process easier to manage. A big part of the challenge was dealing with different types of medical information while still keeping the process organized and accurate. We wanted technology that could handle the initial work, identify the relevant information, and leave a clear path for a person to review anything that needed a closer look.

SOLUTION

How did you find GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

• Online Search
• LinkedIn

Why did you select GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team worked on an AI-based document processing and automation solution designed to handle different types of healthcare-related documents and information. The platform can identify documents, pull out the relevant details, and organize that information so it can be used in the appropriate workflow. This was important for us because healthcare information can come in many different formats, and we needed something more flexible than a basic document-processing tool. They used a combination of OCR, AI models, and LLMs to process the information rather than relying on a single technology. The system can also apply different processing methods depending on the type and quality of the document. Another useful part of the solution is the verification layer. Information can be checked against external sources and relevant healthcare systems where needed, helping reduce the amount of manual work involved in reviewing submitted information. The team also included a human review stage for cases where the system isn't confident enough to make a decision on its own. This gives someone the ability to review the information, make a decision, or escalate the case when necessary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest improvement has been reducing the amount of manual work involved in the initial document review process. The system can take care of the first steps and bring the cases that actually need attention to a human reviewer. It has also made the overall process easier to follow because the information, checks, and decisions are kept together. Having a record of what the system processed and what was ultimately decided is particularly helpful when we need to go back and understand a specific case.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was straightforward to work with and handled changes well as the project developed. With AI projects, some requirements naturally become clearer once you start testing the system with real examples, and we had situations where adjustments were needed. They were responsive when we raised questions and took the time to work through the issues with us. I never felt that we were being pushed through a fixed process when something needed to change.

What was your primary form of communication with GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to me was that they approached the project as a real business problem rather than simply an opportunity to add AI. They looked at how the information would actually be processed and reviewed and built the technology around that workflow. I also appreciated the balance between automation and human involvement. For healthcare-related work, there are situations where you want automation to save time but still want a person to have the final say when something isn't clear. That practical approach made the solution much more useful for us.

Are there any areas for improvement or something GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED could have done differently?

There were a few areas that needed refinement once we started working through different document types and use cases. That's fairly expected with a project involving AI and healthcare information. More testing around some of the less common cases earlier in the process could have helped, but the team was responsive when we identified those situations and worked with us to improve them.

BACKGROUND

Please describe your company and position.

I am the Director of Digital of Lysse New York

Describe what your company does in a single sentence.

Lysse New York is a women's clothing brand focused on comfortable, versatile workwear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED to accomplish?

• We wanted to give our website a much-needed update and make it a better reflection of the Lysse brand. It also needed to be easier for customers to find products and move around the site. Another important thing for us was being able to make regular updates ourselves. We didn't want to contact a developer every time we needed to change an image, update some copy, or add new content.

SOLUTION

How did you find GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

• Online Search
• Linkedin

Why did you select GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team handled the design and development of our new WordPress website. They worked with us on the page layouts, navigation, product sections, and the overall look of the site.

We also spent quite a bit of time making sure the website would be easy for our own team to manage once it was live. We wanted to be able to change products, images, text, and other content without needing technical help for every update.

They also helped us work through some of the design decisions and gave their input on how we could present the brand online. We had a few rounds of changes along the way, and they were willing to listen and make adjustments based on our feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest win for us was getting a website that looked and worked the way we wanted. It was completed on time, and our team had much more freedom to make changes after launch.

The site also gave us a better way to show our products and tell the Lysse story. Overall, we were pleased with how the finished website turned out.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They stayed on top of the project and kept us updated as things moved along. When we had questions or wanted something changed, we could get a response without waiting around.

There were a couple of small communication hiccups, but we were able to sort them out pretty quickly. They still managed to keep everything on schedule.

What was your primary form of communication with GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked that they actually listened to our feedback. When we weren't sure about something, they would talk it through with us instead of simply saying yes to everything.

They also had some good ideas around the design and how we could present our products and content. The team was easy to talk to, which made the back-and-forth much less stressful than it could have been.

Are there any areas for improvement or something GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED could have done differently?

At times, the process felt a little too structured, especially for smaller changes. A bit more flexibility there would have made things easier.

Other than that, we didn't have any major complaints. They delivered what we needed, stayed responsive, and we were happy with the final website.

BACKGROUND

Please describe your company and position.

I am the Technical Director & General Manager Innovations of a satellite communication services company.

Describe what your company does in a single sentence.

We provide satellite communication services and technical solutions for customers with specialized communication needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED to accomplish?

• We wanted a better way to manage service requests and field work. Our teams deal with technical equipment and customer projects in different locations, so keeping track of jobs, equipment, and updates could become difficult. We needed something that would give the people in the office and the people in the field a clearer view of what was going on.

SOLUTION

How did you find GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Clutch Site

Why did you select GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Galaxias Lab developed GLOps360 around our field service requirements. The platform brings service requests, tickets, job assignments, field activities, and equipment tracking together in one place.

The mobile app allows field workers to see their assigned jobs, record their work, and send updates while they're on site. On the management side, we can follow service requests, check the progress of jobs, and keep track of what has been completed.

They also built equipment and inventory tracking using QR codes and serial numbers. This is useful for knowing which equipment has been given to a particular job and what has been returned afterward.

The platform also allows service teams to add photos, videos, and notes when closing a job, which gives us a much better record of what was actually done.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest difference is that we're able to keep much more of our service information in one place. It's easier to see which jobs are open, who's working on them, and what has already been completed.

The equipment tracking has also helped us keep better records of items going out to the field and coming back. Overall, we spend less time trying to piece together information from different places.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was straightforward to work with. We could discuss requirements with them directly, and they were willing to make changes when something didn't quite fit the way we work.

Communication was good throughout the project. When we had questions or needed clarification, they got back to us without unnecessary delays.

What was your primary form of communication with GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to me was that they actually listened to how our technical teams work before building the system.

They didn't just give us a basic ticketing platform. The combination of service management, mobile access, equipment tracking, and reporting makes more sense for the kind of work we do.

I also liked being able to discuss technical points directly with the team. As someone who has worked in this industry for many years, that was important to me.

Are there any areas for improvement or something GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED could have done differently?

There were a few details that needed to be adjusted during development, which is normal with a system like this. A little more planning around some of those requirements at the beginning could have saved some back and forth.

That said, the team was responsive when changes came up, and overall we're happy with the result.

BACKGROUND

Please describe your company and position.

I am the HR Manager of Aether

Describe what your company does in a single sentence.

Aether is an advertising agency that helps brands grow through creative marketing, digital strategy, branding, and performance-driven campaigns.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED to accomplish?

• As our business grew, our sales and account teams were spending a lot of time preparing for meetings, researching competitors, and gathering information from different sources. We wanted a Generative AI solution that could bring this information together, help the team prepare faster, and make client conversations more relevant and personalized

SOLUTION

How did you find GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Online Search

Why did you select GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started by taking time to understand how our sales process actually works and where the biggest bottlenecks were.

The project included:

- Generative AI sales assistant development

- Competitor research and analysis features

- Automated battlecard generation

- Meeting preparation summaries

- CRM and knowledge-source integration

- Team onboarding and support

What I appreciated most was that they focused on making the tool useful in day-to-day work rather than adding unnecessary complexity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was noticeable very quickly.

- Sales preparation now takes a fraction of the time it used to.

- Competitor discussions are handled with much more confidence.

- Meeting notes and talking points are easier to prepare.

- The tool has become part of our regular workflow.

The feedback from the team has been genuinely positive because it saves time without making the process feel robotic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well organized throughout the engagement.

They worked in clear phases, kept communication consistent, and delivered milestones on time. When we requested changes or shared feedback from the sales team, they responded quickly and incorporated the adjustments without creating delays.

What was your primary form of communication with GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to me was their ability to connect the technology with the business problem.

They did not approach the project as a generic AI implementation. They asked thoughtful questions about how our teams prepare for meetings, how we position ourselves against competitors, and what would actually make the biggest difference for our people.

That made the collaboration feel much more like working with a strategic partner than simply hiring a development company.

Are there any areas for improvement or something GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED could have done differently?

Honestly, we were very satisfied with the collaboration. The communication was clear, the project stayed on track, and the final solution matched our expectations well. I do not have any major areas for improvement to highlight