fxis.ai

BACKGROUND

Please describe your company and position.

I am the Founder of Ancient Roots

Describe what your company does in a single sentence.

Ancient Roots India offers wellness products rooted in traditional Ayurvedic knowledge, made with 100% natural ingredients and a lot of heart.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire fxis.ai to accomplish?

• As our brand grew online, we started receiving a high volume of customer queries — mostly around how to use products, ingredient safety, and suitability for different age groups or health concerns. We also wanted to understand what our customers were saying about our products across different platforms without manually digging through every comment and review. So, we turned to fxis.ai to help us bring structure and automation into both areas.

SOLUTION

How did you find fxis.ai?

Referral

Why did you select fxis.ai over others?

• High ratings
• Company values aligned

How many teammates from fxis.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built us a smart backend assistant for customer query handling. It picks up incoming messages from WhatsApp, Instagram, and even our website, and based on what people are asking, it suggests clear, pre-approved replies our team can send instantly. We didn’t want a chatbot talking directly to customers just a way to make our own responses faster and more consistent.

The second part was an AI insights system that reads through customer reviews, product feedback, and comments on our marketplace listings and social media. It detects what people are repeatedly mentioning whether it’s a particular benefit, a packaging suggestion, or a concern. Every month, we get a simple report showing sentiment trends and recurring feedback themes.
The system was up and running in about 6 weeks, and their team handled most of the setup they just needed input from us on product tone, FAQs, and access to feedback sources. The pricing was reasonable, especially given how much time and manual effort we’ve saved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our response time to customers has improved drastically, & we no longer spend hours replying to similar questions every week. We’ve also caught a few important trends early - for example, we found that customers loved a product’s scent but found the cap hard to open. That insight came straight from the AI system & helped us plan packaging updates.
In short, we’re more in tune with what our customers are experiencing and our team has more time to focus on growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great to work with. Clear from day one, never overpromised, and kept us updated weekly. The whole thing was broken into small milestones and everything was delivered either on time or earlier. Whenever we had questions or needed small changes, they were quick to respond and very open to feedback.

What was your primary form of communication with fxis.ai?

In-Person Meeting

What did you find most impressive or unique about this company?

They didn’t treat us like a “tech project” ,  they treated us like a brand. The solutions were tailored, not generic, and they took care to understand the tone and values we wanted to maintain. Nothing felt overcomplicated. Just smart, focused, and helpful.

Are there any areas for improvement or something fxis.ai could have done differently?

We genuinely enjoyed working with the team and would love even more offline meetings in future projects, not because anything was missing, but because they were that easy to talk to.

BACKGROUND

Introduce your business and what you do there.

I'm the medical director at The Skin Artistry, a skin and aesthetic clinic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with fxis.ai?

In this industry, we have to respond promptly to our clients daily, and my staff only worked from 10 a.m. to 7 p.m. After that schedule, if a client asked any question and didn't get an answer, we lost that lead. We needed to generate leads and respond to client inquiries after business hours. 

SOLUTION

What was the scope of their involvement?

The team has generated articles for multiple clients' FAQs with the information that we wanted to share with them. The articles have been for organic SEO; we've ensured that clients could get answers to their queries and that we could convert those into leads. They have developed an AI chatbot for our website from scratch according to my requirements, and the back office team has taken the lead and talked to the patient. 

Initially, we had a primary meeting to discuss how they could help us. I shared my roadmap and explained that I wanted to increase my business and generate leads. They've devised a plan to create organic articles around keywords that have good online searches.

We've had some modifications and in-house trials, and the model has been refined. The team has collaborated with my hosting provider and changed some required data modifications or plan modifications.

The article generation is almost finished, but the chatbot development is still ongoing. The team also provides hosting services for the chatbot.

What is the team composition?

I mainly coordinate with the project manager, but I’ve also worked with 5 to 7 teammates, including developers and article writers. 

How did you come to work with fxis.ai?

They were a referral, and I also read about them in an AI magazine; they were part of it as expert advisers.

How much have you invested with them?

We've spent around ₹500,000.

What is the status of this engagement?

We started working together in March 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen an increase in traffic and leads. People can leave messages on the chatbot when our staff isn’t available, and we're getting more inquiries through our online platforms.

How did fxis.ai perform from a project management standpoint?

They’ve met the timeline and stayed on budget. The team is prompt in replying to my queries. We have online meetings whenever there’s a query or question. We also have calls with the team on Zoom or Google Meet. They’ve also created a group with the developers, and I can put my queries across there.

What did you find most impressive about them?

They’ve given me proper guidance. I belong to the medical field, so I didn’t know much about AI. I just heard that it was booming across the world. I went to them and asked how they could help me, and they devised a plan. They gave me genuine advice on how to proceed with the project.

Are there any areas they could improve?

We’ve had some technical glitches where the chatbot hasn’t been able to answer because of a technical error. It would be helpful if they could let us know about the platform they’re using and the different options available. For example, we’re currently using a free version of the platform, but it would have been good to know that at the start of the engagement.

Do you have any advice for potential customers?

Have a detailed analysis of the products you’re going to use and the costs associated with them. Ask about the tools they will use and the differences between free and paid tools. You can also negotiate with them about what you want from the project.

BACKGROUND

Please describe your company and position.

I am a department head for Tee venture

Describe what your company does in a single sentence.

Tee Ventures is India’s only golf ball manufacturer, producing high-quality, customizable golf balls for both professional and recreational players across global markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire fxis.ai to accomplish?

• We hired FX(fxis.ai) for managing the inventory and to predict the demand which was a challenge for us
• Since we cater to both bulk orders and smaller custom requests, we were strugglling with overstocking some materials and running out of others at crucial moments, So we wanted an AI software that could analyze past orders, seasonal trends, and raw material usage to help us manage stock more efficiently and reduce wastage.

SOLUTION

How did you find fxis.ai?

Online Search

Why did you select fxis.ai over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from fxis.ai were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was focused on improving our supply chain and inventory management. The fxis.ai team built a system that:

Predicts demand based on historical sales, industry trends, and even external factors like golfing tournaments.
Optimizes raw material purchasing, ensuring we order exactly what we need at the right time to avoid overstocking or shortages.
Provides a dashboard where we can track stock levels, upcoming demand forecasts, and supplier lead times.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since implementing the system, we’ve cut down excess inventory by huge percentage and it helped us freeing up capital that was previously tied up in raw materials. We’ve also reduced order delays by 20% - 30% since we now have a much clearer picture of when to restock key components. Apart from that,  there is also a dashboard which is a measurable outcome. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered in multiple phases, with the core system being ready in about three months, followed by two months of fine-tuning based on real-time data. They were very transparent with timelines and progress updates, keeping us in the loop at every stage. Whenever we needed adjustments, they were quick to implement changes without any unnecessary delays.

What was your primary form of communication with fxis.ai?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Definitely, one of the key aspect of this company is their extensive experience in the field of AI and data science. They didn’t just provide a generic AI tool , they actually spent time understanding our manufacturing and supply chain challenges before suggesting solutions. The system they built has completely changed the way we used to work making operations smoother and more cost-efficient.

Are there any areas for improvement or something fxis.ai could have done differently?

No, we're really happy with fxis.ai's expertise and project delivery

BACKGROUND

Please describe your company and position.

I am an executive at NFTonSPIN

Describe what your company does in a single sentence.

NFTonSPIN is a forward-thinking platform at the intersection of blockchain technology and digital gaming. We provide an innovative and transparent online gaming experience powered by cryptocurrencies such as Bitcoin and Ethereum, offering players secure and decentralized gameplay. Our platform ensures fairness and transparency through blockchain, with every game result recorded securely, allowing players to engage with confidence. Beyond gaming, NFTonSPIN is a trusted provider of blockchain solutions for businesses. We specialize in smart contract development, decentralized applications (DApps), and enterprise blockchain solutions, helping organizations harness the power of Web3 technologies. Our solutions empower businesses to streamline processes, improve security, and stay competitive in an increasingly decentralized digital landscape. Our gaming portfolio includes popular games such as Crash, Plinko, and Dice, all designed to provide a seamless experience for both casual players and high rollers. With a mobile-first approach, NFTonSPIN ensures that users can enjoy their favorite games anytime, anywhere, on any device. At NFTonSPIN, we are committed to shaping the future of both gaming and blockchain technology, offering our users and clients the tools they need to succeed in the digital age. Whether you’re a gamer seeking entertainment or a business looking to integrate blockchain into your operations, NFTonSPIN provides the innovative solutions you need. Join us as we lead the way in decentralized gaming and Web3 technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire fxis.ai to accomplish?

• Game Engine
• Website Enhancements
• Fraud Detection Protect
• Maintenance

SOLUTION

How did you find fxis.ai?

Clutch Site

Why did you select fxis.ai over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from fxis.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work for NFTonSPIN
NFTonSPIN is a crypto casino platform focused on providing a wide variety of games and content for users who play with Bitcoin. The scope of work involves ongoing improvements and updates to ensure a seamless experience. Here's a more streamlined overview:

1. Casino Games
Objective: Offer a range of games, including Bitcoin-based options and third-party providers.
Tasks:

Integrate a variety of casino games (slots, table games, etc.).
Add new games regularly.
Partner with third-party providers for more variety.
2. Articles and Content
Objective: Provide educational content to help users with strategies and game insights.
Tasks:

Write articles on betting tips, game reviews, and casino strategies.
Optimize for SEO to attract more users.
Encourage user interaction with comments and ratings.
3. New Features and Updates
Website Enhancements
Objective: Improve user experience and site performance.
Tasks:

Revamp the website for easier navigation and mobile compatibility.
Speed up load times and optimize performance.
Game Engine Updates
Objective: Improve game performance and Bitcoin integration.
Tasks:

Upgrade backend tech for smoother gameplay.
Integrate advanced game engines and blockchain for secure transactions.
Fraud Protection
Objective: Ensure a secure and fair environment for users.
Tasks:

Implement fraud detection systems to monitor suspicious activities.
Add user verification measures like 2FA.
Maintenance
Objective: Keep everything running smoothly.
Tasks:

Regular updates, bug fixes, and performance improvements.
Back up data and ensure fast recovery in case of issues.
 
Key Deliverables:
A full range of casino games and regular updates.
Engaging, SEO-optimized articles to educate users.
A smoother, faster website experience.
Strong security features, including fraud protection and user verification.
Ongoing maintenance to keep everything in top shape.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. More Active Users
Outcome: A noticeable increase in daily active users and longer play sessions, showing that more people are engaging with the platform.
2. Better Conversion Rates
Outcome: More visitors are signing up and depositing Bitcoin, with a clear rise in users turning into paying customers.
3. Expanded Game Selection
Outcome: A significant number of new games have been added, with new providers bringing fresh content to keep users entertained.
4. Happier Users
Outcome: Users are leaving positive feedback, with more 4+ star ratings for games and articles, showing satisfaction with the platform.
5. Faster Website
Outcome: The website runs smoother with faster load times and improved mobile experience, resulting in fewer people bouncing away.
6. Stronger Security
Outcome: The fraud detection system is catching more attempts, helping to keep the platform safe for everyone.
7. Reliable Maintenance
Outcome: Regular updates and quick fixes keep everything running smoothly, leading to fewer technical issues and better user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was efficient and well-organized. They delivered items on time, meeting deadlines for new game integrations, website improvements, and security updates. They were responsive to needs, making quick adjustments based on feedback and ensuring the platform remained smooth and user-friendly.

What was your primary form of communication with fxis.ai?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about fxis.ai is their ability to seamlessly integrate Bitcoin-based gaming with a wide variety of third-party games. They also demonstrated a strong focus on security, constantly improving fraud detection, and offering educational content that genuinely enhanced the user experience. The combination of innovation, user engagement, and robust security made them unique in the crypto casino space.

Are there any areas for improvement or something fxis.ai could have done differently?

One area for improvement could be enhancing user support responsiveness. While the platform runs smoothly, providing more direct and faster customer support options, could improve user satisfaction.

BACKGROUND

Please describe your company and position.

I am the CEO & Director of Citizen Solar Private Limited

Describe what your company does in a single sentence.

Citizen Solar Private Limited is into manufacturing of Solar Panels

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire fxis.ai to accomplish?

• Our main goal was to improve the quality control process in our manufacturing unit. Inspecting solar cells for cracks and defects manually was slow and not always accurate. We needed an AI-driven system that could detect defects in real time, helping us reduce waste and improve efficiency.

SOLUTION

How did you find fxis.ai?

Referral

Why did you select fxis.ai over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned
• Good Understanding of project

How many teammates from fxis.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

fxis.ai developed an AI-based inspection system that scans high-resolution images of solar cells and detects cracks, defects, or inconsistencies. They trained the AI model using thousands of real defect samples to ensure high accuracy. The system was then integrated into our production line, along with a dashboard that lets us monitor trends, analyze defect rates, and improve manufacturing decisions.  

The project took about 5 months from start to full deployment. fxis.ai started by understanding our production process, collecting and analyzing data, and then building a model that fit our exact needs. The team worked closely with us to ensure smooth integration. In terms of cost, it was a solid investment given the long-term savings and efficiency improvements it brought us.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI system made a huge impact on our quality control. Inspection speed increased by 5x, and our defect-related losses dropped by around 30%. The system is also much more consistent than manual checks, ensuring only high-quality panels go through. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at fxis.ai managed the project well. They were clear about the timeline from the beginning and gave us regular updates. The core AI system was ready within 3 months, and the remaining time was spent fine-tuning and integrating it. Whenever we needed modifications, they were responsive and quick to implement them.  

What was your primary form of communication with fxis.ai?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was how they tailored everything to our specific needs. They didn’t just give us an off-the-shelf solution, they built something that actually worked for our production process. The team was proactive, open to feedback, and focused on making sure the system delivered real results. Plus, they were transparent throughout, keeping us informed every step of the way.  

Are there any areas for improvement or something fxis.ai could have done differently?

Overall everything was smooth but If I had to mention something, a more detailed initial training session on how to use the AI dashboard would have helped us get familiar with it faster. That said, their team was always available whenever we had questions.

BACKGROUND

Please describe your company and position.

I am an Executive of Alfresco Concept Caterings

Describe what your company does in a single sentence.

Alfresco Concept Caterings provides premium catering services, offering customized menus and exceptional dining experiences for events of all sizes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire fxis.ai to accomplish?

• We hired fxis.ai to develop a professional website for Alfresco Concept Caterings to improve our online presence and streamline customer inquiries, and also to showcase catering services.
• We implemented an AI-powered order insights system to help optimize menu planning, reduce food wastage, and predict customer preferences based on past trends

SOLUTION

How did you find fxis.ai?

Referral

Why did you select fxis.ai over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from fxis.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked fxis.ai to help us build a proper website and set up an AI system to make better business decisions. We started with website development, ensuring it looked professional and made it easy for customers to see our menu, check out past events, and send inquiries. fxis.ai built a simple, clean, and mobile friendly site that not only showcased our services but also helped us reach more potential clients online.

One of our biggest challenges was figuring out which dishes would be in demand for different events so we could avoid food waste and manage inventory more efficiently. fxis.ai set up an AI system that analyzes past orders to find patterns in customer preferences, predicts which dishes will be popular based on the season and event type, and helps us plan ingredients smarter so we don’t over order or run out of key items. 
They also provided a dashboard where we can check the insights anytime, allowing us to make data driven decisions with easily. 
Now we have seen a real difference in how we manage our business, from improving customer engagement through our website to optimizing our menu along with reducing waste.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with fxis.ai, we have seen a big difference in operations.

Our website looks professional and makes it easy for customers to check our menu, see past events, and send inquiries. We’ve noticed more people reaching out, and it’s definitely helped us get more bookings.

On the operations side, their AI system has been a big help. It has helped us predict which dishes will be in demand, so now we can make calculated and strategic decisions. In fact, we’ve almost cut down food waste by around 20%.

With the dashboard, we can track trends and adjust our menu easily. Overall, it’s made things a lot smoother and helped us make better business decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project really well. They were clear about the timeline from the start and kept us updated throughout the process by keeping weekly update calls. The website was delivered on time, and any small changes we needed were handled quickly. They were also quite transparent with all the details.

For the AI system, they took the time to understand our business and made sure it worked the way we needed. If we had any questions or needed adjustments, they were always responsive and made changes without delay. Overall, they were easy to work with, stuck to deadlines, and made sure we got exactly what we needed.

What was your primary form of communication with fxis.ai?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their attention to detail and ability to truly understand our business needs stood out. They didn’t just build what we asked for, in fact, they made sure everything was tailored to how we operate.

Their transparency and responsiveness made a big difference. Whenever we had questions or doubts they were always there.

Another thing that impressed us was their commitment to delivering real results. Overall, their combination of technical expertise and a friendly approach made them stand out.

Are there any areas for improvement or something fxis.ai could have done differently?

No, by far everything was great

BACKGROUND

Please describe your company and position.

I am the Director of VVictor Technologies

Describe what your company does in a single sentence.

VVictor Technologies specialize in developing Websites, Mobile Applications & ERP/CRM Software Development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire F(x) Data Labs to accomplish?

• Timely Deliverables: F(x) Data Labs track record of delivering projects on time is impressive. We value punctuality and appreciate your commitment to meeting deadlines.
• High Experience Developers: F(x) Data Labs team of highly experienced developers brings a wealth of knowledge and expertise to the table. We are confident that they will be able to handle our project efficiently and effectively.

SOLUTION

How did you find F(x) Data Labs?

Referral

Why did you select F(x) Data Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from F(x) Data Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We developed a web-based project utilizing Artificial Intelligence. This project allows users to compare their building's energy performance with similar buildings. The tool analyzes energy usage, age, and floor area to provide valuable insights and identify areas for improvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved several measurable outcomes that demonstrate progress and success. Firstly, there was a significant increase in productivity, with the team completing tasks 20% faster than before. This was evidenced by a 15% decrease in average project completion time. Secondly, there was a notable improvement in customer satisfaction, with a 10% increase in positive feedback received.

Lastly, the project resulted in cost savings, with a 5% reduction in expenses due to streamlined processes. These measurable outcomes highlight the project's success in terms of efficiency, customer satisfaction, and financial impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was efficient and well-organized. They consistently delivered items on time, meeting all deadlines without any delays. Their ability to stay on schedule was commendable and ensured that the project progressed smoothly.

In terms of responding to our needs, they were attentive and responsive. They actively listened to our requirements and made sure to address any concerns or issues that arose during the project. Their prompt and effective communication allowed for a seamless collaboration and ensured that our needs were met in a timely manner.

What was your primary form of communication with F(x) Data Labs?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

One of the most impressive aspects of this company is their innovative approach to problem-solving. They consistently come up with creative solutions that push the boundaries of what is possible. Additionally, their commitment to quality was truly unique. They have rigorous standards in place to ensure that every product or service they offer meets the highest level of excellence.

Finally, their dedication to customer satisfaction sets them apart from their competitors. They go above and beyond to exceed customer expectations and provide exceptional support. Overall, this company's ability to think outside the box, maintain high standards, and prioritize customer happiness is truly impressive.

Are there any areas for improvement or something F(x) Data Labs could have done differently?

F(x) Data Labs has shown impressive growth and success in its operations. However, there are a few areas where they could focus on improvement. Additionally, investing in further research and development could help them stay ahead of the competition and continue to innovate in their field.

Fostering a more diverse and inclusive work environment could bring fresh perspectives and ideas to the table, ultimately benefiting the company as a whole. Overall, while F(x) Data Labs has achieved great accomplishments, there are opportunities for improvement that could further enhance their performance.

BACKGROUND

Please describe your company and your position there.

Tailors Point is a customized retail clothing brand wherein we offer tailored fit apparels for both men and women. I am the Head Project manager and part of the core Administration and Management team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire F(x) Data Labs Pvt Ltd, and what were your goals?

We work with the luxury segment in tailoring and apparel industry, each of our outfits are custom made to the measurements of our clients, so it is of utmost importance to us that we manufacture the perfect quality and fit down to the last quarter of centimeter.

To achieve this result the outfit goes through a set of trials and fittings that are taken care by a team of masters who have decades of experience in sartorial elegance and garment manufacturing, It is as much of an art as it is technical, Our primary concern for years have been that because of the steep hurdles and learning curves not everyone picks up this profession, it is a challenging job with a lot of responsibilities, a slight mismanagement at this stage can make the entire deal all through.

Since young blood won't enter this profession we have been scared for many years now of how to tackle this particular challenge, we wanted F(x) data labs to come up with an AI software that can make us a software that could try and join the force of these masters.

SOLUTION

How did you select this vendor and what were the deciding factors?

I got connected with this company in BNI, Maximus, Ahmedabad, Through Mrs. Kavita Joshi

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To circumvent the mobility and scarcity factors of masters in today's day and age we believe we can feed our decades worth of tailoring insight in clear mathematical terms to a system, If the system is then able to process pictorial data or bitmaps and then pull out the correct response for the problem and the degree of it on field we might just digitize an entire segment of an age old profession and bring convenience to the firm.

The aim is to make a software or platform that can take in pictures and suggest alterations (if needed) and in what proportions on the spot. The learning/inputs and data will be provided by the firm. The software is expected to work as an app on the phone (if possible) or a web portal. For easy access while on mobile locations and across the stores effortlessly.

How many people from the vendor's team worked with you, and what were their positions?

One technical head, 2 developers and 1 Project Manager working as a team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Lesser human intervention will lead to lesser errors while taking measurements and reduce alteration time. The software solved a multitude of our problems with the access of decades worth of skill on our finger tips, we are no longer geographically constrained and the cost of finding and training masters have also gone down substantially. We were also able to take care of more clients in a given period of time.

Describe their project management style, including communication tools and timeliness.

The team is very professional and has out of the box thinking while proposing newer solutions, They helped me carve out logical, practical roadmaps out of our fantasy project. This grounding helped us to get everything we wanted out of the software. They were also very prompt and timely on their communication, often times they reached us before the agreed timeline and cut our expected time to almost half.

What did you find most impressive or unique about this company?

They are proactive and always ready to take feedback. Their time management as previously stated impressed us a lot too. But the most unique prospect of all was that we gave them the problem in the form of a story and they made a logical, functional software to help us with. We weren't very sound with the software world and we didn't know how things would work but Mrs. Kavita and her team really explained every detail to us with great patience!

Are there any areas for improvement or something they could have done differently?

None that I believe in.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an interior design company. We work on both residential and commercial projects.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with F(x) Data Labs Pvt Ltd?

We needed help with project management. We hired F(x) Data Labs to develop a project management platform for us.

SOLUTION

What was the scope of their involvement?

They developed a cloud-based ERP software platform that helps us manage the budget, payment, communication, and logistics for our project. It helps us with executing on our projects by tracking procurement, delivery, and installation. The platform also includes a payment gateway. 

What is the team composition?

We worked with five people in total. This included a designated project manager and three developers. 

How did you come to work with F(x) Data Labs Pvt Ltd?

I originally found them when I was looking for a development partner for my website and chatbot. I had a good experience with them on that project, so I decided to hire them again. 

How much have you invested in them?

We spent about $125,000.

What is the status of this engagement?

We worked together from April–November 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They accomplished the main task of the project. I’m not a very technical person, but they made sure I understood everything they were doing. There were no set KPIs, but everything I wanted was delivered and more. 

How did F(x) Data Labs Pvt Ltd perform from a project management standpoint?

We mostly communicated through Skype and Slack. We had a weekly call with the team to discuss the project. In addition, they kept track of all of the tasks on Jira. 

They also delivered before the deadline. 

What did you find most impressive about them?

They’re very good at communicating, and they’re detail-oriented. There were times where I wasn’t sure what I needed or didn’t know how to solve a problem, but they were always able to help me work through it. Their guidance made a big difference. 

Are there any areas they could improve?

Not from my perspective. They were very committed to the work and were always transparent about what was going on. 

Do you have any advice for potential customers? 

Know what problem you’re trying to solve and be as specific as possible.