Flobotics | AI Automation for RCM in Healthcare

BACKGROUND

Please describe your company and position.

I am the Founder & Managing Director of Collage Therapy Collective

Describe what your company does in a single sentence.

Provides psychotherapy and mental health services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flobotics UiPath and RPA Development to accomplish?

Create an automation that retrieves patient claim information from our EHR & transmits it as a batch claim file to an external clearinghouse.

SOLUTION

How did you find Flobotics UiPath and RPA Development?

Online Search

Why did you select Flobotics UiPath and RPA Development over others?

• High ratings
• Good value for cost

How many teammates from Flobotics UiPath and RPA Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and implement an RPA that would pull healthcare claim data from our web EHR (Simple Practice) and send that to an external clearinhouse (Waystar).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Claims data should be successfully transmitted, accepted, and processed by the receiving application (Waystar)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked with a project manager and developer on this project. Jacek Żukowski served as project manager, and guided the flow of meetings, as well as set action items that he kept track of and followed up on, ensuring that we knew who should be doing what, and what tasks we should be working to accomplish between sessions. He also aided by asking clarifying questions of the developer as well as liasons from Waystar to ensure that there were no communication or knowledge gaps and we stayed on the same page.

What was your primary form of communication with Flobotics UiPath and RPA Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciated how attentive they were to the process. I felt very much like I didn't need to reach out to them to remind them of anything or to get any updates. They were very proactive and communicative throughout the entire process, even when there were significant delays due to information that we weren't originally given by Waystar.

Are there any areas for improvement or something Flobotics UiPath and RPA Development could have done differently?

I can't think of anything at this time. 

BACKGROUND

Please describe your company and position.

I am the CEO & CTO of Cognillo

Describe what your company does in a single sentence.

We manufacture and sell enterprise business software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Flobotics UiPath and RPA Development to accomplish?

• Provide review and feedback on our new robotic process automation (RPA) product

SOLUTION

How did you find Flobotics UiPath and RPA Development?

• Online Search
• Referral

Why did you select Flobotics UiPath and RPA Development over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Flobotics UiPath and RPA Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide feedback on findings and observations after reviewing our product that is in BETA. Goal is to assist us with ensuring we are not missing key features and functionality before we go live with product "Aura Digital Workforce".

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The key findings and observations, recommendations provided monthly has been an indicator for success/progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, items have been delivered on time and has been above expectations for this project. They have been very responsive to our needs and have shown to pay attention to detail. In addition, have shown that they can deliver what has been requested, even as requirements and deliverables had changed throughout the project.

What was your primary form of communication with Flobotics UiPath and RPA Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found their knowledge and expertise in the RPA industry to be top-notch. They have been excellent at communicating with myself and team; Have been able to provide updates on cost estimates and been consistent to stay on track with the budget we allocated for the project.

Are there any areas for improvement or something Flobotics UiPath and RPA Development could have done differently?

Not that I can think of at this moment.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of Recticel, a chemical manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flobotics UiPath and RPA Development?

We hired them for their RPA consulting services.

SOLUTION

What was the scope of their involvement?

Flobotics UiPath and RPA Development provided us with RPA consulting services to see if we have a sustainable process and if everything was properly documented, especially when it comes to employee turnover. Their team also checked the programming using C+ to see if it was done according to best practices and if it was understandable.

What is the team composition?

We worked mainly with the owner, who assigned the job to another person.

How did you come to work with Flobotics UiPath and RPA Development?

They were recommended to us.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together on this project in July 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were satisfied with Flobotics UiPath and RPA Development’s work. In a very short time, they came up with recommendations and a great report, which was elaborate and convincing. We’re thinking of doing more work with them.

How did Flobotics UiPath and RPA Development perform from a project management standpoint?

They met deadlines and charged us the amount that we agreed upon.

What did you find most impressive about them?

We liked that they were very pragmatic and straight to the point — their team focused on what we wanted and didn’t try to sell more than we wanted.

Are there any areas they could improve?

No, there’s nothing I’d want them to improve on. They were very professional, helpful, and knowledgeable about the UI parts.

BACKGROUND

Please describe your company and your position there.

Product Lead working on the Integrations with external software providers, managing cross-function projects related to the API

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flobotics UiPath and RPA Development?

Our company needed a way to connect in a non-standard way with external systems meant for patient management, we couldn't make that happen using standard API methods - so we decided to go for an RPA-based solution

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral from local UI Path office

Describe the project in detail and walk through the stages of the project.

In the research phase we've noticed the pain of our customers requiring an automated solution helping them work with our platform. In the first step we've tried to use standard integration methods, however due to lack of cooperation from the prospect partners we started seeking more creative ways of achieving the same objective. We ended up finding the proper balance thanks to the RPA technology.

At first we've tried an in-house solution using our developers using Selenium scripts, however using an external provider (Flobotics) and a super-scalable tool (UI Path). In the first stages, MVP they've prepared seamed feasible in addressing the customer painpoints. We decided to invest in that and work on full-pledged solutions.

How many resources from the vendor's team worked with you, and what were their positions?

Currently we're cooperating with a PM, 2 senior devs - we're in the process of expanding the team to 3 more developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've managed to increase the company sales conversion rate by 3% so far (still an early stage) - we're very satisfied with the current outcomes

How effective was the workflow between your team and theirs?

It's amazing. We can really rely on the vendor developers, they overcomunicate (what we love) - are extremaly proactive both in the product discovery flow as well as in development itself.

What did you find most impressive or unique about this company?

I love the business drive of the tech people as well as their flexibility and readiness to address all the needs.

Are there any areas for improvement or something they could have done differently?

I haven't found any at the moment, I would only consider scaling up in terms of people as the level of service is excellent

BACKGROUND

Please describe your company and your position there.

I was the CFO of a managed service provider who had a customer that was looking for services outside our scope.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flobotics - RPA & UiPath Development, and what were your goals?

The customer was struggling with an auction site and successfully winning bids because of the notification process. A process was built that notified the customer in a very satisfactory manner. They are now winning any bids they wish to execute.

SOLUTION

How did you select this vendor and what were the deciding factors?

UiPath scrapper and email notifications.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They installed UiPath on a computer at the customer's site. We worked together to trigger the notification based on the criteria that were needed.

How many people from the vendor's team worked with you, and what were their positions?

We had 2 people work with us. Both provided technical support. Sorry I do not know the titles.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The customer has won most auctions. The 1st auction saved them $10,000 which more than paid for the service.

Describe their project management style, including communication tools and timeliness.

Email communication plus phone calls. Email was the primary as we worked through the setup.

What did you find most impressive or unique about this company?

We were impressed with their responsiveness to questions or whenever issues came up. I could email and even outside of their work hours they would respond.

Are there any areas for improvement or something they could have done differently?

I do not have anything that would need to be improved for my process or work that was completed.

BACKGROUND

Introduce your business and what you do there.

I’m an application development director for a financial services firm, and we specialize in purchasing and servicing consumer receivables. We’re located in Atlanta Georgia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flobotics - RPA & UiPath Development?

We built a robotic process automation (RPA) over the last few years. However, we needed additional bandwidth to help with the backlog of projects. We also needed a seasoned resource to help our development team in implementing best practices and improving the quality of our products.

SOLUTION

What was the scope of their involvement?

Flobotics provides a resource who’s working with our RPA team and that person augments our staff and is focused on creating bots. They’ve also taken on a leadership role conducting architecture reviews and code reviews of the processes that are being built by our developers.

What is the team composition?

We’ve worked with Karl (Co-Founder & Lead Architect) to define the engagement. We also work with one of their senior RPA developers.

How did you come to work with Flobotics - RPA & UiPath Development?

I found Flobotics online while I was struggling to find a permanent RPA resource to hire. After a couple of conversations with Karl, we were really impressed with what they put together. We also saw that they had a caliber team, and in the end, we made the decision to work with them.

How much have you invested with them?

We’ve spent $20,000.

What is the status of this engagement?

We began working together in October 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We initially had a one-month engagement, but we decided to extend our partnership, and we’ll most likely extend the partnership again in the future. We’re very happy with how things have progressed. They deliver high-quality code, and they deliver solutions faster than our internal resources. On top of that, they’ve been able to create more complete solutions. Since that’s the case, we’ve decided to hire them for a dual role — to deliver solutions and provide consulting services.

How did Flobotics - RPA & UiPath Development perform from a project management standpoint?

Their resources have been good at communicating with us, and we have daily stand-ups every morning. We also communicate through email, and we have conversations with Karl on an as-needed basis. We had some initial concerns about the timezone, but that hasn’t been an issue at all.

What did you find most impressive about them?

It’s really difficult to find skilled RPA and UiPath resources, but Flobotics has been able to give us a skilled resource that can provide top-notch services.

Are there any areas they could improve?

No, I really can’t think of something because we have a great relationship. Overall, I’m glad that I found Flobotics.

Do you have any advice for potential customers?

We tiptoed into the relationship and I think that’s good for any kind of relationship, similar to the concept of try before you buy.

BACKGROUND

Please describe your company and your position there.

I'm the COO of an Appraisal Management Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Flobotics - RPA & UiPath Development, and what were your goals?

We had many manual processes, that were time consuming and prone to error. These were processes that were very repetitive and sometime has many complex steps. When we get busy, these processes keep our team from doing things that require a skilled human, like placing a phone call or reviewing notes to make a situational decision. We'd also done some initial work with another vendor and were very disappointed with the outcome.

SOLUTION

How did you select this vendor and what were the deciding factors?

Flobotics came onboard, and immediately we felt a difference. They understood how to conduct discovery, and turn that discovery quickly into usable automation. After the launch of the first version, they were very receptive to our user feedback, and incorporated any proposed changes very quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Automation of manual input tasks in two different web systems. UIPath was used.

How many people from the vendor's team worked with you, and what were their positions?

2 people: Karl (owner) and Sebastian (developer)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Flobotics exceeded all expectations for cost, speed, and quality.

Describe their project management style, including communication tools and timeliness.

Despite a big gap in time zone, they are very responsive and hands on. We use email and github issues mostly, but they won't hesitate to hop on a zoom call for initial discovery or whenever we asked.

What did you find most impressive or unique about this company?

They continue to be responsive and helpful, even when we don't have an active project with them. One of our platforms pushed an update that broke one of our bots, and Flobotics jumped in and made the modifications needed to get us back up and running within 24 hours.

Are there any areas for improvement or something they could have done differently?

Not at all. I'd be mad if they changed anything.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT and IS at a nonprofit healthcare agency. We primarily deal with mental health, homeless families, and transitional youth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flobotics?

It was our first foray into UiPath, and we didn’t have the expertise we needed on staff that we needed. Our foster families have to log into a third-party HR system and login to multiple tabs.

Employees have to login to multiple families and see where they’re at and if they’ve uploaded the appropriate paperwork. The system offered no way of alerting users when paperwork is completed. They had to manually login each day to see what was completed.  

SOLUTION

What was the scope of their involvement?

We were looking for a process where we could have UiPath login to the system, do basic web scraping and put that into an Excel format. Flobotics made it so users could filter by day or family, and see if that appropriate paper work had been completed.

What is the team composition?

We worked with Karl (Co-founder & Lead Architect).

How did you come to work with Flobotics?

Karl’s cofounder had a cofounder on UpWork. It was their respective rating on Upwork, the number of jobs they’d completed, and the satisfaction rating that led us to have them as our first choice.

How much have you invested with them?

We spent around $1,200.

What is the status of this engagement?

This project took place in July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve only been able to show the POC to our stakeholders. They were excited. It’ll save them 30–40 minutes of manual entry per day.

How did Flobotics perform from a project management standpoint?

Since we deal with healthcare, we need to be HIPPA compliant and can’t give out information to vendors. Everything was seamless with Karl, and we were able to coordinate everything with him. He was able to help me get this project completed before I went on holiday, which was a bonus.

What did you find most impressive about them?

Their flexibility to work within our confines and limitations stands out. Even though they offered to look at all the data for us, we knew we couldn’t do that because it’s stipulated in our insurance policy. Karl was gracious and helped us move forward in a way we could still be HIPPA compliant.

Are there any areas they could improve?

He could be a bit more flexible on the time. Karl was only available in the mornings, which happened to work out for me.

Do you have any advice for potential customers?

My advice is to make sure you know your full flow chart before you start. Have it all there and ready, that way Karl can work more efficiently than just fumbling around.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for a company that leverages AI to automate invoice processing in the accounting industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flobotics?

We had an internal process in our company that was very manual. It took a lot of time from several of our team members to do this process, so we reached out to Flobotics to help us with a robotic process automation (RPA) implementation.

SOLUTION

What was the scope of their involvement?

First, we presented Flobotics with the challenge that we were going through, and they gave us the option of building the automation for us.

We wanted to use UiPath, and Flobotics understood right away how they could provide a solution to automate this process for us. They also got us a pretty good deal with the UiPath Orchestrator and with the cost that comes up with subscribing to UiPath. Additionally, they suggested simplifying our process while leveraging this software, which showed us that they’re very knowledgeable.

The main part of the project has been built, and currently, we’re relying on Flobotics’ consultants for ongoing maintenance.

What is the team composition?

Initially, we were discussing mainly with one of the owners of Flobotics. Now, we’re working with one of their top engineers. We also talked with their sales manager during the engagement process while signing the initial documents.

How did you come to work with Flobotics?

We knew that we wanted to work with UiPath. Flobotics were experts on it, and they had very good ratings.

At the time, we reached out to several companies to compare them against each other and see which one would be the most cost-effective. Additionally, we were looking for a company that would start right away and get the job done.

After some initial discussions with Flobotics’ owner, we decided to go with them because they met our exact expectations. They got straight into the work, didn’t give us a lot of sales talk, and cut to the chase to get our product off the ground as soon as possible.

How much have you invested with them?

We had an original contract of $20,000, but we extend the project for ongoing support and advice. Now, we’re in the $20,000–$25,000 range.

What is the status of this engagement?

We were in discussions with Flobotics at the end of 2020, and we started working together in January 2021. Our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Flobotics has been able to automate a very challenging process that’s based on a constantly changing UI of one of the companies that we work with.

Flobotics’ RPA has automated one of our very tedious internal processes, so we’re getting a lot of time savings. We love working with them because they’re very smart and straightforward people. We can tell that they really know what they’re doing.

How did Flobotics perform from a project management standpoint?

We’re very happy with Flobotics' performance and immediate response times. Our process has a certain percentage of failure rate, which isn’t in their hands. However, each time something fails because of a UI change, their top engineer can address it right away.

Even though we’re in the US and they’re in Europe, we’ve always received an immediate response to any requests or alerts that we need to update. Working with them is great.

Flobotics has also been really good at sending reports on the hours used and cutting down on the sales talk, which happens with many large companies. They always get straight to the project, which is favorable for us because, as we’re paying for the hour, we’re paying for actual work.

For communication, we have a shared Slack channel, which has worked out really well.

What did you find most impressive about them?

We favored Flobotics based on cost comparisons and their team. As soon as we were introduced to them, we realized that they were a smaller company with fewer overheads.

Fewer people are involved in the process, which really fits our needs. Other companies might have a bigger need for reports and analyses before kicking off the work, but this is not our case. We just want to get the work done.

Additionally, every time we have a call, we can tell that they’re experts in the field. They advise on the best processes and ways to build the bots because they have that knowledge.

Are there any areas they could improve?

One suggestion I have for Flobotics is that they could build out their service offering from the beginning. Once they got more established, they let us know that they had standard service offerings for ongoing support and maintenance, which would have been good to know beforehand. However, this is not a complaint because we have that in place now.

Do you have any advice for potential customers?

Have a very clear description and documentation of the business processes that you want to automate, and be very clear about what you want to achieve. As long as Flobotics gets all the information that they need, they will quickly work on your project.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a mortgage company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flobotics?

There are repetitive tasks in what we do on a daily basis. We needed help automating those tasks.

SOLUTION

What was the scope of their involvement?

Flobotics created a UiPath process that allows for manual entry to be done automatically at any time I preferred. We did a test run and they adjusted any issues we had. They also showed me how it worked via Zoom.

What is the team composition?

We worked with one developer and one project manager.

How did you come to work with Flobotics?

Carl (Co-founder & Lead Architect) was very knowledgeable and said he could turn the solution around quickly.  

How much have you invested with them?

We spent a few hundred dollars.

What is the status of this engagement?

We started working together at the end of February 2021, and we wrapped up in March 2021. They delivered it sooner than promised. We were good to go in three days.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s effective because there’s no human contact needed, aside from reviewing the work at the end of the day. The new tool definitely saves us time. It also helps that we don’t need another person doing that work.

We’re happy thus far. Initially, there was a piece that didn’t work. When I reached out to them, they were extremely accommodating and jumped on a quick Zoom call with me to resolve the issue.

How did Flobotics perform from a project management standpoint?

Since it was such a short project, we didn’t need to collaborate much. We communicated via Zoom as needed.  

What did you find most impressive about them?

They were highly focused on customer service. Their work is also very clean. They were really responsive even after the project was finished to help me with an issue I was having.

Are there any areas they could improve?

No, they did a great job.

Do you have any advice for potential customers?

Know what you want and Flobotics will take it from there.