First Pier: Leading Shopify and E-commerce Growth Agency with Proven Success
Based in Portland, Maine
Shopify & Klaviyo Experts
Certified Nice People Who Happen to Love E-commerce
First Pier transcends traditional E-commerce and digital marketing boundaries by delivering a comprehensive, strategy-driven service suite. As Portland, Maine's premier full-service E-commerce agency, we seamlessly blend E-commerce strategy, actionable data insights, distinctive branding, and impactful marketing campaigns into every project. Our expertise extends beyond "support"; we champion your business's entire journey, ensuring a curated approach that propels your brand forward.
In a constantly evolving digital landscape, we stand as your steadfast partner. Through meticulous site performance and SEO audits, ongoing analytics, and insightful reporting, we adapt to the ever-changing internet standards and ensure your business stays ahead. Our approach is deeply rooted in understanding your unique challenges and goals, allowing us to prioritize updates and future developments effectively.
At First Pier, we believe in building solid and empathetic partnerships. Our detailed onboarding process, straightforward communication, and comprehensive project documentation foster a supportive and transparent relationship from the outset.
We use Shopify and leverage its robust, feature-rich environment to construct stable and compelling online stores. We are recognized for our expertise and are proud to be Maine's leading E-commerce Experts. With First Pier, you get more than a service provider; you gain a partner dedicated to your growth, grounded in strategy, and driven by a sincere desire to achieve success together.
Why First Pier? We don't just build websites—we launch Shopify growth stories. Clients praise our creativity, clarity, and skill in solving complex e-commerce challenges. First Pier transforms your ambitions into sustainable, measurable success. Ready to make waves? Drop us a line!
Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Locations
Portland, ME
Year founded
Founded 2009
Languages
Timezones
1 Language that we service
English
1 Timezone that we service
EST
Eastern Standard Time (EST)
1 Locations
Portland , ME
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
$150 - $199
/hr
Rating for cost
4.6
/5
What Clients Have Said
First Pier offers competitive pricing and good value, with clients reporting costs ranging from $2,500 to $15,000 monthly. Their services yield significant ROI, including revenue increases of 60% year-over-year for some clients, reflecting their effectiveness in enhancing e-commerce and brand presence.
Clients commend First Pier for their clear and consistent communication. They are collaborative, keeping clients informed and involved in the process, which fosters strong partnerships.
Strategic Partnership and Growth Focus
First Pier is seen as a strategic partner, identifying growth opportunities and optimizing business processes. Their proactive approach helps businesses expand and improve operational efficiency.
Comprehensive E-commerce Solutions
First Pier excels in creating and managing e-commerce platforms, particularly using Shopify. They handle everything from website design to backend development, integrating systems like POS and ERP, ensuring seamless operations for diverse businesses.
Challenges with Team Continuity
Some clients noted challenges with team continuity, though First Pier manages staffing well. Ensuring consistent team involvement is an area for potential improvement.
Seamless System Integrations
First Pier is adept at integrating various systems like Shopify, POS, and ERP, enhancing operational efficiency and user experience. Their technical expertise ensures smooth transitions and functionality.
Holistic Approach to Client Projects
First Pier takes a holistic approach to projects, considering all aspects of a client's business. This comprehensive method ensures that all elements align with the client's goals and values.
Web Design & Branding for Home Decor & Gift Boutique
BrandingLogoWeb Design
$10,000 to $49,999
July - Nov. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were very prompt and extremely responsive."
May 3, 2024
Owner & Buyer, Viand Mercantile
Jennifer Bravo
Verified
Retail
Portland, Maine
1-10 Employees
Online Review
Verified
First Pier provided full rebranding services for a home decor and gift boutique. The scope included a website overhaul of the client's e-commerce store and Shopify integrations.
The client was pleased with First Pier's work. They had a very detailed scope with actionable deadlines and were prompt and highly responsive throughout the project. Communication was efficient through virtual meetings and email. First Pier was an organized team that could meet the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner, Buyer of Viand Mercantile
Describe what your company does in a single sentence.
Brick & mortar and e-comm home decor and gift boutique.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire First Pier to accomplish?
Website Design
Full Rebranding
Shopify Integrations
SOLUTION
How did you find First Pier?
Other
Why did you select First Pier over others?
High ratings
Close to my geographic location
Great culture fit
Company values aligned
How many teammates from First Pier were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Helm and First Pier did an extensive rebranding and shopify website overhaul for the launch of our brick and mortar + e-comm store. They met our very quick turn around, and helped us come up with solutions to match our budget.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Their team maintaned a very detailed scope with actionable deadlines throughout our project timeline.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were very prompt and extremely responsive.
What was your primary form of communication with First Pier?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They have a very organized team that could meet all of our needs from Shopify to design to advertising.
Are there any areas for improvement or something First Pier could have done differently?
None - they are very buttoned up and are absolutely wonderful!
RATINGS
5.0
"We love them and highly recommend their services no matter how big or small."
Quality
5.0
Service & Deliverables
"Not only do we love everything they did for us, our customers love our website and design elements, too. We get compliments daily."
Schedule
5.0
On time / deadlines
"Their organization and timelines was crucial to meeting our tight deadline."
Cost
5.0
Value / within estimates
"They are very fairly priced and worked with us to choose what could wait and what should be prioritized first for our budget."
Willing to Refer
5.0
NPS
"These guys are the real deal. Hiring them will be good for your business.
Branding, SEO, & E-Commerce Dev for Footwear Retailer
E-Commerce Development
Less than $10,000
Oct. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"Their timeline management and collaborative approach are impressive."
Nov 27, 2019
President, Wholesale Footwear Retailer
Anonymous
Verified
Other industries
Scarborough, Maine
1-10 Employees
Online Review
Verified
First Pier provides a broad range of services to a wholesale footwear retailer, from e-commerce development to SEO and even branding. They've also integrated the solution with an ERP system.
The site has led to an immediate increase in profitable direct to consumer (D2C) sales. First Pier's account representative ensures that the engagement is seamless.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
M. Leonard International Inc. is a wholesaler and retailer of footwear. I am the president and owner of the company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire First Pier?
Launching a new website and maintaining that website in an ongoing manner.
What were your goals for this project?
To launch an e-commerce site that was both brand-forward and transactionally functional.
SOLUTION
How did you select this vendor?
After interviewing many local web developers.
Describe the project and the services they provided in detail.
Web design and development
SEO
Brand book
Maintenance
E-commerce integration with ERP
What was the team composition?
Designers, developers, account management reps, etc.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
Immediate profitable D2C sales increases.
How was project management arranged and how effective was it?
Via account rep; it was seamless.
What did you find most impressive about this company?
Their timeline management and collaborative approach are impressive.
Are there any areas for improvement?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 21-22 of
22 Reviews
Our Story
We are First Pier, a Portland-based Shopify & ecommerce growth team combining development, design, data and marketing to help DTC and wholesale brands scale. Rooted in integrated solutions—Shopify builds/migrations, analytics, CRO, retention, paid media and branding—our experts turn platform complexity into reliable growth. Our portfolio spans migrations, subscriptions, loyalty and ERP integrations that drove measurable acquisition, conversion and lifetime value gains.
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