Fifty One Degrees

BACKGROUND

Please describe your company and position.

I am the Director of Heatable

Describe what your company does in a single sentence.

Heatable is the "Uber of energy saving," providing homeowners with instant, fixed-price quotes for boilers, solar, and battery storage without the pushy salesmen.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fifty One Degrees to accomplish?

• We’re growing fast, but more installs shouldn't mean a massive, expensive call center. We hired Fifty One Degrees to build a digital-first aftercare system that could handle technical troubleshooting, warranty claims, and simple customer fixes automatically. The goal was simple: scale the business without the headcount "faff."

SOLUTION

How did you find Fifty One Degrees?

Referral

Why did you select Fifty One Degrees over others?

• Great culture fit
• Referred to me

How many teammates from Fifty One Degrees were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fifty One Degrees designed and deployed a multi-agent AI "Aftercare Worker." It wasn't a basic chatbot; they built a system that integrates directly with our customer database and manufacturer warranty portals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Multi-Agent Diagnostics: Highly accurate troubleshooting for boiler leaks and faults.

Automated Warranty Filing: The AI gathers the data and submits claims to manufacturers in seconds.

Self-Service Resolution: Integrates YouTube tutorials to help customers fix simple issues (like low pressure) instantly.

Safety Triage: High-risk issues are detected and escalated to our human team immediately.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely, no long-winded slide decks, just implementation focus. They work in short sprints, ship code fast, and iterate based on real-world data. They’re practitioners who actually understand how to scale a tech-led business.

What was your primary form of communication with Fifty One Degrees?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their tech focussed mindset. They didn't just give us a tool; they gave us a strategic advantage. They act more like a Fractional CAIO than a standard agency, focusing entirely on P&L impact and operational leverage. As a bonus, the team at 51D genuinely seemed to care about us as people and regularly checked in beyond project completion, often to just to inform us of industry movements we may have found useful.

Are there any areas for improvement or something Fifty One Degrees could have done differently?

None—the agile process meant any minor tweaks were sorted as we went.