# ClickIT ClickIT Reviews (55), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 1 connections joined ClickIT's Network [Visit Website](https://www.clickittech.com/?utm_source=clutch.co&utm_medium=referral) [Get a Custom Proposal](https://clutch.co/profile/clickit) **Nearshore Software, AI, and DevOps Services** We are a Software Company that delivers App Development, DevOps, and AI/ML integrations. By adding top-A talent to Engineering teams, we help enterprises evolve digitally through top technologies. **What sets us apart?** Collaboration and communication are our strengths; we match your company’s values and establish the right channels for 24/7 follow-up. We build robust and scalable apps while providing our clients with a strategic assessment of how to take their projects further. Whether that means creating new and improved features or implementing cost optimization strategies. Plus, our certified services show a **90% decrease in outages and downtimes** while r **educing operational costs by 60%** and **boosting a 5x growth rate** for scalable cloud-native apps and distributed systems. **AI and ML** We provide AI/ML solutions to optimize processes and deliver smarter user experiences. From predictive analytics to custom AI model deployment, we create AI-driven solutions that optimize operations and unlock new revenue opportunities. **Software Development** Our expert engineers understand your project's requirements and your budget. We work with a cutting-edge tech stack to deliver competitive and reliable software solutions in record time-to-market. **Staff Augmentation** We help you hire pre-vetted talent on-demand that works just like an in-house team, reducing administrative and recruiting costs. Communication and timely delivery will reach a new level by working with us as your nearshore partner. Our over 500 successful cloud-native applications comply with top regulations such as HIPAA, SOC2, CIS, PCI DSS, and GDPR. And we leverage cloud adoption, agile DevOps, and AI technologies with solutions like Microservices, Containerization, Serverless, CI/CD, App Modernization, IaC, Cost Optimization, Automated Provisioning, Autoscaling, Monitoring, GitOps, and AI model training and deployment. Let’s start a trustworthy partnership! Schedule a meeting with our team: [https://www.clickittech.com/contact](https://www.clickittech.com/contact) ## Company Information - Minimum project size: $10,000+ - Hourly rate: $25 - $49 - Number of employees: 50 - 249 - 2 Locations: - Saltillo, Mexico (Headquarters) - Beverly Hills, CA - Founded in 2014 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 20% IT Staff Augmentation - 15% AI Development - 15% Custom Software Development - 15% DevOps Managed Services - 10% Generative AI - 10% Microservices Architecture Services - 5% API Development - 5% Cloud Consulting & SI - 5% IT Managed Services ### Focus Areas - Application Platforms: - 50% Amazon Application Development Framework - 20% Google app engine - 20% Linux server - 10% Azure Platform - Programming & Scripting: - 45% JavaScript - 30% Python - 15% PHP - 10% Typescript - AI Expertise: - 40% Machine Learning - 15% AI Recommendation Systems - 15% Chatbots & Conversational AI - 15% Natural Language Processing - 15% Voice and Speech Recognition - Generative AI Focus: - 30% AI Code Generation - 30% AI Text Generation - 20% AI Speech Generation - 10% AI Image Generation - 10% AI Video Generation - Frameworks and CMS: - 30% NodeJS - 30% React - 15% Laravel - 10% Django - 5% Angular - 5% Spring MVC - 5% VueJS - AI Technologies & Models: - 25% Open AI GPT-3 - 15% Open AI Dall-E 2 - 10% Hugging Face Bloom - 10% Stable Diffusion - 5% AI21 - 5% Adobe Firefly - 5% Anthropic - 5% Cohere - 5% GPT-J - 5% GPT-Neox - 5% Meta Make-a-Video - 5% Tabine - DevOps Focus: - 20% DevOps CI/CD Services - 20% DevOps Consulting - 15% Containerization & Orchestration - 15% DevOps Maturity Audits - 15% Devops Assessment & Strategy Planning - 15% Release & Version Management - Microservices Focus: - 20% Microservices Development - 20% Microservices Maintenance - 15% Microservices Consulting - 15% Microservices Integration - 15% Microservices Migration - 15% Microservices Testing ### Industries - 5% Education - 30% Financial services - 20% Medical - 20% Information technology - 10% Media - 10% Advertising & marketing - 5% eCommerce ### Clients - 60% Small Business (<$10M) - 40% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: ClickIT offers competitive pricing and good value for cost, with clients noting their budget alignment and effective project management. Specific project costs were not detailed, but clients consistently praised ClickIT's flexibility and quality of service in various engagements. **Most Common Project Size**: $10,000 to $49,000 based on 36 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Custom Software Development: $10,000 to $49,000 based on 16 reviews - Cloud Consulting & SI: Less than $10,000 based on 10 reviews - Other IT Consulting and SI: Less than $10,000 based on 7 reviews - Web Development: $10,000 to $49,000 based on 7 reviews - IT Managed Services: $10,000 to $49,000 based on 5 reviews - IT Staff Augmentation: $10,000 to $49,000 based on 4 reviews - AI Development: Confidential based on 2 reviews - DevOps Managed Services: $10,000 to $49,000 based on 1 review - API Development: Confidential based on 1 review - HR Consulting: Confidential based on 1 review - Business Consulting: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### ClickIT Review Insights Overall Review Rating: 4.9 - Quality: 4.8 - Schedule: 4.9 - Cost: 4.8 - Willing to Refer: 4.9 ### Top Mentions - Communicative (13 mentions) - High-quality work (11 mentions) - Timely (10 mentions) - Knowledgeable (9 mentions) - Professional (6 mentions) - Team players (6 mentions) - Easy to work with (5 mentions) - Flexible (5 mentions) - Proactive (5 mentions) - Adaptable (3 mentions) - Collaborative (3 mentions) - Efficient (3 mentions) - Open to feedback (3 mentions) - Unique expertise (3 mentions) - Accommodating (2 mentions) - Easy to reach (2 mentions) - Helpful (2 mentions) - Well-organized projects (2 mentions) - Personable (1 mentions) - Transparent (1 mentions) ### Review Highlights **Room for Improvement in Pre-Sales Process** A few clients mentioned the need for improvement in the pre-sales process, noting a lack of timely follow-up on proposals. Addressing this could enhance client onboarding and initial engagement experiences. **Consistent Delivery of Cost-Effective Solutions** ClickIT is recognized for delivering solutions that provide good value for cost. Clients appreciate their ability to work within budgets while maintaining high standards of quality and service. **Cultural and Professional Fit** Many clients highlight ClickIT's cultural fit and professionalism. They integrate well into client teams, understand client needs, and maintain a positive working relationship, which enhances collaboration and project outcomes. **Effective Staff Augmentation** ClickIT's staff augmentation services are highly valued by clients, providing skilled personnel that integrate seamlessly into existing teams. This service allows clients to scale their operations efficiently with reliable support. **Proactive and Problem-Solving Approach** Clients appreciate ClickIT's proactive approach to problem-solving. They anticipate client needs, suggest improvements, and are willing to go beyond to ensure project success, showcasing their commitment to client satisfaction. **High Client Satisfaction and Trust** Clients express high satisfaction with ClickIT's services, citing trust and reliability as key aspects of their partnership. This trust is built on ClickIT's consistent delivery and client-focused approach. **Timely and Effective Communication** Clients appreciate ClickIT's communication skills, noting their responsiveness and transparency. They effectively use tools like Slack, Zoom, and Jira to maintain clear communication, ensuring projects stay on track and clients are informed. **Challenges with Initial Project Timelines** While most projects are completed on time, some clients have noted initial delays due to project complexity. However, these delays were addressed, and projects were completed successfully, reflecting ClickIT's dedication to quality. **High-Quality Deliverables** ClickIT consistently delivers high-quality work, meeting or exceeding client expectations. They are known for their attention to detail and ability to deliver functional and robust solutions that align with client goals. **Strong Expertise in DevOps and AWS** ClickIT is frequently praised for its DevOps expertise, particularly in AWS and cloud solutions. Clients commend their ability to manage complex infrastructures, automate CI/CD pipelines, and ensure security, leading to reliable and scalable solutions. ### ClickIT Reviews #### API & Custom Software Development for Financial Solutions Firm (Featured Review) **The Project** - Services: API Development, Custom Software Development, DevOps Managed Services - Project size: Confidential - Project length: Oct. 2022 - Oct. 2023 **Project Summary**: A financial services company hired ClickIT DevOps & Software Development to develop a CI/CD pipeline and maintain security standards. The team was responsible for implementing an auto-building and deployment feature for the client's product in the cloud. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of DevOps, Financial Solutions Firm - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 1, 2023 **Feedback Summary**: ClickIT DevOps & Software Development successfully optimized the client's major cloud activities to reduce costs. All security checks have been done on time and with minimal impact, and internal stakeholders praised the service provider's quick turnaround time and communicative approach. ""Everything was done on time and with excellent standards in both communication and code delivery!"" **BACKGROUND** Please describe your company and position. I am the Director of DevOps of a financial services company Describe what your company does in a single sentence.Detects fraudulent applications in various industries such as automotive lending, mortgage lending, income validation, and many more. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?Develop and maintain CI/CD PipelineMaintain strict security standardsKeep costs in check by optimizing cloud resources **SOLUTION** How did you find ClickIT DevOps & Software Development?Online SearchWhy did you select ClickIT DevOps & Software Development over others?High ratingsClose to my geographic locationPricing fit our budgetHow many teammates from ClickIT DevOps & Software Development were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Develop and maintain an in-house Jenkins server in our private VPC. Develop a CI/CD pipeline that integrates auto-building and auto-deploying our product in the cloud. Verifying all our security standards are in place with various checks and balances. Ensure the operating costs are in check by ensuring the cloud resources are being utilized in the most optimal manner. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?All build and deploy operations were done in Jenkins, not manually by people. All major cloud activities were optimized to reduce costs. All security checks were done on-time and with minimal impact to our release process.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management delivered all items on time and without incident.What was your primary form of communication with ClickIT DevOps & Software Development?Virtual MeetingWhat did you find most impressive or unique about this company?Quick turnaround time with any-and-all issues! Tasks in the DevOps role are complicated, but everything was done on time and with excellent standards in both communication and code delivery!Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?Everything is streamlined and efficient. No major areas of improvement are needed! --- #### DevOps Managed Services for Recording Studio **The Project** - Services: DevOps Managed Services - Project size: Confidential - Project length: July 2023 - Feb. 2025 **Project Summary**: ClickIT handled a recording studio's DevOps efforts. They helped migrate the client to an AWS landing zone and migrate their AWS infrastructure to new infrastructure-as-code maintained accounts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Data & Infrastructure, Recording Studio - Industry: Arts, entertainment & music - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 3, 2025 **Feedback Summary**: ClickIT delivered the project on time and according to the client's requirements. The team effectively anticipated the client's needs and maintained timely, professional communication throughout. The team's availability, reliability, and extensive DevOps knowledge were exceptional. ""The work delivered was of the highest quality."" **BACKGROUND** Please describe your company and position. I am the Head of Data and Infrastructure of an arts, entertainment & music company Describe what your company does in a single sentence.Rehearsal and recording studios. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT to accomplish?Support DevOps for the businessAWS Well Architected Framework reviewImplement Infrastructure as Code **SOLUTION** How did you find ClickIT?Online SearchWhy did you select ClickIT over others?High ratingsPricing fit our budgetGreat culture fitGood value for costHow many teammates from ClickIT were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.The scope was to own and maintain DevOps for the company.  Within that general remit we also had two large projects:Migrate to AWS landing zone and well-architected framework: this was achieved.Migrate all AWS infrastructure to new Infrastruture-as-Code maintained accounts: this was also achieved. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Complete ownership of DevOps.Migration to AWS landing zone and Well-Architected Framework.Migration to IaC maintained AWS accounts.Describe their project management. Did they deliver items on time? How did they respond to your needs?Not only did ClickIT deliver on time, but often our engineer would anticipate our needs effectively and work under their own initiative to get things done.  The communication was timely and professional at all time and the engineer's availability and reliability were also excellent.What was your primary form of communication with ClickIT?Email or Messaging AppWhat did you find most impressive or unique about this company?The work delivered was of the highest quality; the knowledge and ability of the engineer was exceptional, and the company's communication was clear and effective.Are there any areas for improvement or something ClickIT could have done differently?None --- #### Full Stack Web App Dev for Staffing Software Company **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Feb. 2023 - Jan. 2024 **Project Summary**: A staffing software company hired ClickIT DevOps & Software Development to build their web app. This involved consulting services and using Node.js, REST API, MySQL, PostgreSQL, and React.js technologies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.5 - Willing to Refer: 4.5 **The Reviewer** CEO, Staffing Software Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 16, 2024 **Feedback Summary**: ClickIT DevOps & Software Development successfully built many portions of the web app. The team managed the project effectively and was highly responsive throughout the project. Moreover, their resources were a great cultural fit for the client. They had a positive attitude and delivered results.  "“The engineer they paired us with was a great culture fit.”" **BACKGROUND** Please describe your company and position.I am the CEO of a software company Describe what your company does in a single sentence.Staffing software for fire departments. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?Build web app **SOLUTION** How did you find ClickIT DevOps & Software Development?ReferralWhy did you select ClickIT DevOps & Software Development over others?Pricing fit our budgetReferred to meHow many teammates from ClickIT DevOps & Software Development were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Front End Development for the web application in the new project using React.js, Javascript, CSS, Bootstrap or similar.. Consulting and assessment with the team regarding best practices in programming using React.js, Javascript, CSS, Bootstrap or similar. Pullstack development for the web application for the new project using Node.js, REST API, management of MySQL and Postgresql, React.js and more. Leading activities, consulting and assessments for the team working in the project with Stationwise regarding best practices in programming using Node,js, React,js and REST API. Designing strategies to improve the application. Any other service upon mutual agreement. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Built many portions of the web appDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes, he was one of our most responsive engineers and learned a new language (Python)What was your primary form of communication with ClickIT DevOps & Software Development?Virtual MeetingWhat did you find most impressive or unique about this company?The engineer they paired us with was a great culture fit. He has a positive attitude and was always willing to learn.Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?We left because of their geographic location, so it has nothing to do with ClickIT or the engineer they paired us with --- #### API & Custom Software Development for Financial Solutions Firm **The Project** - Services: API Development, Custom Software Development, DevOps Managed Services - Project size: Confidential - Project length: Oct. 2022 - Oct. 2023 **Project Summary**: A financial services company hired ClickIT DevOps & Software Development to develop a CI/CD pipeline and maintain security standards. The team was responsible for implementing an auto-building and deployment feature for the client's product in the cloud. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of DevOps, Financial Solutions Firm - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 1, 2023 **Feedback Summary**: ClickIT DevOps & Software Development successfully optimized the client's major cloud activities to reduce costs. All security checks have been done on time and with minimal impact, and internal stakeholders praised the service provider's quick turnaround time and communicative approach. ""Everything was done on time and with excellent standards in both communication and code delivery!"" **BACKGROUND** Please describe your company and position. I am the Director of DevOps of a financial services company Describe what your company does in a single sentence.Detects fraudulent applications in various industries such as automotive lending, mortgage lending, income validation, and many more. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?Develop and maintain CI/CD PipelineMaintain strict security standardsKeep costs in check by optimizing cloud resources **SOLUTION** How did you find ClickIT DevOps & Software Development?Online SearchWhy did you select ClickIT DevOps & Software Development over others?High ratingsClose to my geographic locationPricing fit our budgetHow many teammates from ClickIT DevOps & Software Development were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Develop and maintain an in-house Jenkins server in our private VPC. Develop a CI/CD pipeline that integrates auto-building and auto-deploying our product in the cloud. Verifying all our security standards are in place with various checks and balances. Ensure the operating costs are in check by ensuring the cloud resources are being utilized in the most optimal manner. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?All build and deploy operations were done in Jenkins, not manually by people. All major cloud activities were optimized to reduce costs. All security checks were done on-time and with minimal impact to our release process.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management delivered all items on time and without incident.What was your primary form of communication with ClickIT DevOps & Software Development?Virtual MeetingWhat did you find most impressive or unique about this company?Quick turnaround time with any-and-all issues! Tasks in the DevOps role are complicated, but everything was done on time and with excellent standards in both communication and code delivery!Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?Everything is streamlined and efficient. No major areas of improvement are needed! --- #### Cloud Infrastructure Dev for Financial Services Company **The Project** - Services: Cloud Consulting & SI - Project size: Confidential - Project length: Oct. 2022 - Ongoing **Project Summary**: ClickIT DevOps & Software Development is helping a financial services company implement a new infrastructure in the cloud using AWS. The team is involved in the development, UAT, and production processes.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Manager, Moneta - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 25, 2023 **Feedback Summary**: The client is pleased with their experience with ClickIT DevOps & Software Development. The team offers the best solutions for the project, supporting the client's needs effectively. Moreover, their resources have an excellent service attitude. Overall, the engagement has been highly successful.  ""They're always willing to offer and find the best solutions."" **BACKGROUND** Please describe your company and position. I am the OPERATION MANAGER of MONETA Describe what your company does in a single sentence. SOLUTIONS AND CONSULTANCY FOR MEANS OF PAYMENT **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish? Implementation of new infrastructure for launch product 2023 Consulting and support **SOLUTION** How did you find ClickIT DevOps & Software Development? Referral Why did you select ClickIT DevOps & Software Development over others? High ratings Pricing fit our budget Good value for cost Referred to me Company values aligned What was the size of ClickIT DevOps & Software Development’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Development, architecture and implementation of infrastructure in the cloud, considering 3 environments, Dev, UAT and Production. Consulting on new tools and expert support in AWS. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? We have the requested infrastructure with the minimum number of issues to resolve. Describe their project management. Did they deliver items on time? How did they respond to your needs? Undoubtedly a pleasant experience working with the ClickIT team. They're always willing to offer and find the best solutions. absolute support for our needs, excellent service attitude. What was your primary form of communication with ClickIT DevOps & Software Development? Virtual Meeting Email Messaging App What did you find most impressive or unique about this company? The way they provide consulting, that they really are experts and you can support them to find the best solution. Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently? I think that only for the start of the project, since we believe that due to high demand, there is no timely follow-up on the proposals so that they can be closed in a short time. That is, in pre-salts. --- #### Web Dev for QR Menus Company **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: May 2022 - Ongoing **Project Summary**: ClickIT DevOps & Software Development has provided web development services for a QR menus company. They have deployed the code on AWS, designed the UI, and performed QA. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Founder, Stellar Menus - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 13, 2023 **Feedback Summary**: ClickIT DevOps & Software Development successfully deliver high-quality work in a timely manner. They communicate very frequently and promptly, ensuring an effective workflow. Their hands-on approach is a hallmark of their work. Although there have been some minor bugs, they have quickly fix them. ""The team at ClickIT DevOps & Software Development is very customer-focused."" **BACKGROUND** Please describe your company and your position there. I am the founder of Stellar Menus. Our mission is to help restaurants achieve success by empowering them to effectively showcase and refine their offering. Our platform provides a range of tools and insights to help restaurants easily and seamlessly manage their menus and make informed decisions that drive customer satisfaction and revenue growth. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development, and what were your goals? In 2021 I built a beta version of our product to test it in the market. Once we defined all the requirements, we set out to find a company who could help us build a commercially viable version of our product on AWS. That's when we hired ClickIT. **SOLUTION** How did you select this vendor and what were the deciding factors? We looked at vendors in a variety of regions and ended up deciding a "near shore" vendor would work best for us. We then interviewed 3 to 4 firms in Mexico and selected ClickIT. We selected ClickIT because of the quality of their team. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. ClickIT worked with us to define the platform architecture, deploy the development and production environments on AWS, and then to develop the required micro services. We provided the business requirements, scope and product/UI designs. ClickIT did the the rest of the work. I should note that we have launched our MVP, but development continues and we continue to partner with ClickIT. How many people from the vendor's team worked with you, and what were their positions? Our team has ranged from 4 people to 8 people. Currently we have 2 dedicated developers, a project manager and dev ops on demand. We also have a QA resource from ClickIT on the project. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The work product has been high quality. We began bringing customers onto the platform 2 months ago. We have of course founds some bugs, but they are quickly resolved when they surface. Describe their project management style, including communication tools and timeliness. I am a founder and CEO. But I also have deep technical knowledge. In the early stages I was very hands on and had daily calls with the team. I believe this level of engagement is required to bring a new product to market. What did you find most impressive or unique about this company? The team at ClickIT DevOps & Software Development is very customer-focused. They strive to ensure you are happy with their work and the outcomes. They seek feedback and make adjustments when necessary. Are there any areas for improvement or something they could have done differently? If I was doing this again, I would have come to the table with stronger design requirements. There were times when things were done that did not make sense, but I believe this was caused by developers having to fill in the blanks where specifications were lacking. I believe we as the customer have to own that. But I do wish that the developers had pushed back more sometimes. Overall this has not been a big issue. It is just an area for improvement for both us and for ClickIT. --- #### SaaS Development for Construction Firm **The Project** - Services: Custom Software Development, Web Development - Project size: Confidential - Project length: Mar. 2022 - Ongoing **Project Summary**: ClickIT DevOps & Software Development supplies DevOps resources for a construction company that enhance infrastructure-as-code initiatives on an ongoing basis. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** VP of Engineering, Reconstruct - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 2, 2022 **Feedback Summary**: ClickIT DevOps & Software Development  None of the work has been delivered so far. However, the client is satisfied with the result. The vendor is effective and collaborative with a seamless workflow. They're also flexible. ""Overall, they are a fantastic partner to work with."" **BACKGROUND** Please describe your company and your position there. I am the VP of Engineering at Reconstruct. We build SaaS based solutions that leverage AI to remotely monitor the progress of Construction projects. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development, and what were your goals? We hired a DevOps engineer from ClickIT to drive our infrastructure-as-code initiatives forward and leverage their deep expertise in AWS. We also hired a Sr Software developer from ClickIT for their experience in Vue.js. Our goals were to have these team members serve as an extension of our team and contribute to some of our most pressing challenges. **SOLUTION** How did you select this vendor and what were the deciding factors? We researched several nearshore options and landed on ClickIT because they offered the best balance of quality and price. They were hungry, responsive, and eager to prove. I also saw in my research that they had a culture very similar to ours and that was an important factor in our decision. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Scope of work is confidential but broadly speaking, our deliverables for DevOps are infrastructure automation and CICD. Technologies include AWS's many services, Terraform, Gitlab, and some Python scripting. For the Sr Software engineer, deliverables include general new feature delivery and performance optimizations. Technologies include Vue.js, Node.js, Python, and MongoDB. How many people from the vendor's team worked with you, and what were their positions? 2 members and growing. Sr. Dev Ops engineer Sr. Software Engineer **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Significant progress has been made on infrastructure automation in the last 2 months, in about half the time that was originally allocated. Velocity on the software dev team has also seen a measurable increase with the addition of the ClickIT resource. Describe their project management style, including communication tools and timeliness. They use Slack and zoom to communicate, are very effective and collaborative, and have seamlessly integrated with our team. What did you find most impressive or unique about this company? We love the culture of finding and nurturing the best talent in Mexico. They celebrate their people and their successes, have established thought leadership in the DevOps space particularly, and are very, very responsive , flexible, and easy to collaborate with and partner. Overall, they are a fantastic partner to work with. Are there any areas for improvement or something they could have done differently? None so far. --- #### Automation & Software Development for Software Company **The Project** - Services: Cloud Consulting & SI, Custom Software Development, Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: Nov. 2021 - Apr. 2022 **Project Summary**: ClickIT DevOps & Software Development is helping a software company with creating an integrated automation and continuous deployment for their end client. Their technologies include GitHub and Azure. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Innovation Coordinator, Telepro - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 12, 2022 **Feedback Summary**: ClickIT DevOps & Software Development has a very good and participative workflow with aptitudes that take on any challenges with good availability. They showed their expertise by providing solutions to impediments that arise in a reactive manner.  ""We see that they have their staff in training and certifications."" **BACKGROUND** Please describe your company and your position there. I am coordinator of the innovation area, we are dedicated to specialized software in the financial sector, we are currently expanding with clients that have operations at a national and international level. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? In our company we do not have an area specialized in the automation of integration and continuous deployment, we had a challenge with a requesting client, for this reason we contracted the services of the company ClickIT. **SOLUTION** How did you select this vendor and what were the deciding factors? We selected ClickIT because it is a Mexican company, the alternatives were foreign and the working hours were out of phase, seeing the issue of support or some impediment that could arise. They also offer better documentation and the post-release support time is longer. Describe the project in detail and walk through the stages of the project. The project consisted of automating the integration and deployment of our application in the company's internal environments and later in the client's environments. The first phase consisted of the development of the pipeline that is executed in the infrastructure that we have in Azure, there we had to compile the solution, execute unit tests, deploy and execute end-to-end tests, as a last step pass the compiled code to a repository of the client on GitHub. As a second phase, the code that was in the GitHub repo, had to change the configurations, create the pipeline that would connect to the server of the environment in which it was running, configure the server, deploy the site and finally run tests. end to end. How many resources from the vendor's team worked with you, and what were their positions? They assigned 3 people, one person as project coordinator and two guys who were in charge of developing the pipeline. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? At the moment it is the evidence that was provided to the client with a demonstration, the client was able to see the site displayed and access it from a browser. How effective was the workflow between your team and theirs? the workflow was very good, they are very participative guys, with all the attitudes and aptitudes to take on the challenge that arises, they have good availability. What did you find most impressive or unique about this company? We see that they have their staff in training and certifications. It is reflected in how they provide solutions to impediments that arise. I liked the ability to react. Are there any areas for improvement or something they could have done differently? Internal communication of the team, on some occasions there was a lack of knowledge of certain topics dealt with by a member of the team. --- #### Custom Software Development for Advertising Platform **The Project** - Services: Custom Software Development, IT Managed Services - Project size: Less than $10,000 - Project length: Feb. - Mar. 2022 **Project Summary**: ClickIT DevOps & Software Development was hired to further develop custom software for an advertising platform. They were expected to build on new workflow tools that the company had been working on. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Advertising Platform - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 8, 2022 **Feedback Summary**: The client has been enjoying their experience with ClickIT DevOps & Software Development. The team had an excellent workflow, as well. They provide an easy collaboration that made it easy to work with them, as well. Overall, they offered high-quality work and communication. ""They worked as an extension of our team, which made them very easy to work with."" **BACKGROUND** Please describe your company and your position there. I'm the CEO of an advertising platform located in the United States **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development, and what were your goals? We were looking to build a new feature set into our product, and has worked with ClickIt previously. We had such a good experience that when we wanted to build this new feature within our platform we brought them on again to help us complete the work. **SOLUTION** How did you select this vendor and what were the deciding factors? We have worked with them on and off for the last 4 years and have had a wonderful experience with them. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The team built on top of the work they had previously done, to help us build out a new workflow tool within our platform. They worked within our database to build and develop new code in order to bring the feature to life. How many people from the vendor's team worked with you, and what were their positions? One developer. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We have had a wonderful experience with ClickIt. They have been able to handle all projects we have given them with expertise, and have finished all projects on time. Describe their project management style, including communication tools and timeliness. The project management was excellent. We communicated through JIRA and Slack, and have been extremely happy with the collaboration. What did you find most impressive or unique about this company? They worked as an extension of our team, which made them very easy to work with. Are there any areas for improvement or something they could have done differently? The quality of work is great, as is the communication. --- #### PCI Platform Development for Fintech Company **The Project** - Services: Cloud Consulting & SI, Custom Software Development, Other IT Consulting and SI - Project size: Less than $10,000 - Project length: Jan. 2022 - Ongoing **Project Summary**: ClickIT DevOps & Software Development has been working on building a Payment Card Industry (PCI) platform for a fintech company. They aim to build the platform in AWS.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Card-Dynamics - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 3, 2022 **Feedback Summary**: ClickIT DevOps & Software Development has been able to schedule their audit by almost a month in advance. They have shown great expertise of their work, as well. The client looks forward to working with them after the current project. ""They have great knowledge in PCI platforms built on AWS, which is just what we needed."" **BACKGROUND** Please describe your company and your position there. Card-Dynamics is a fintech that connects banks with e-commerce, to keep payment methods updated and create new users in merchants, with verified banking information. I'm the CTO at this company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? A ClickIT DevOps is working with card-dynamics, helping building a PCI platform in AWS, with the necessary knowledge on: Continuous Integration/Continuous Delivery models Container Orchestration Infrastructure as code Server provisioning and configuration management Cloud monitoring Cloud security and optimization PCI Compliance **SOLUTION** How did you select this vendor and what were the deciding factors? We found click IT at youtube, searching information about PCI platforms at AWS. Describe the project in detail and walk through the stages of the project. DevOps Engineer from ClickIT is providing consulting in the next activities: Install and maintain Firewall  Delete default settings Protect card and user information (if applicable) Encrypt all information in transit Update antivirus software regularly (service and threat database) Deployment of secure applications and systems Restrict owner information as necessary Assign access identification by user Restrict physical access to information (DB must not be public) Network monitoring Testing of systems and processes Creation and maintenance of policies and documentation How many resources from the vendor's team worked with you, and what were their positions? 1 DevOps **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Thanks to clickit we have been able to advance the date of the audit by a month. How effective was the workflow between your team and theirs? We have very good ongoing communication via slack, plus a weekly follow-up meeting with the whole team. What did you find most impressive or unique about this company? They have great knowledge in PCI platforms built on AWS, which is just what we needed. Are there any areas for improvement or something they could have done differently? The only complaint is that we will not be able to hire the consultant at the end of the project, which is completely understandable. --- #### DevOps & Terraform Dev for Digital Products Company **The Project** - Services: Cloud Consulting & SI, Custom Software Development, Other IT Consulting and SI - Project size: Confidential - Project length: Jan. 2019 - Dec. 2021 **Project Summary**: ClickIT DevOps & Software Development provided DevOps support for a digital products company. They wrote Terraform scripts that controlled services in AWS.  **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Engineering, Digital Products Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 6, 2022 **Feedback Summary**: ClickIT DevOps & Software Development’s work was functional, meeting the client’s expectations. Their communicative and personable approach accentuated their technical expertise. They were dedicated to the project, ensuring top-notch code and customer satisfaction.  ""Their team was enthusiastic and displayed care for the quality of their work."" **BACKGROUND** Introduce your business and what you do there. I’m the VP of engineering for a digital products company.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT DevOps & Software Development? We needed help with some DevOps work. **SOLUTION** What was the scope of their involvement? ClickIT provided us with a developer who wrote Terraform scripts to control services inside AWS.  What is the team composition? I worked with Jorge (DevOps Engineer) and Mario (Project Manager), our point of contact. How did you come to work with ClickIT DevOps & Software Development? They were referred by someone I trusted. What is the status of this engagement? Our engagement lasted from January 2019–December 2021.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? ClickIT’s code was functional. Their work was good throughout our relationship.  How did ClickIT DevOps & Software Development perform from a project management standpoint? We communicated through Slack and Zoom. What did you find most impressive about them? ClickIT was communicative and friendly, and their team was enthusiastic and displayed care for the quality of their work. Jorge clearly wanted to do a good job.  Are there any areas they could improve? Whenever Jorge got caught up with problems, he stayed on the task a little longer than he should, instead of immediately stepping back and asking for help. Do you have any advice for potential customers? Communicate with them as much as possible and do a lot of verification. Check-in with their team a couple of times a day and have open communication — have a lot of casual conversations so they’ll feel safe coming forward.  --- #### Staff Augmentation for Venture Studio **The Project** - Services: IT Staff Augmentation - Project size: Confidential - Project length: Mar. 2021 - Ongoing **Project Summary**: ClickIT DevOps & Software Development augmented their staff for a venture studio's internal projects. Their partnership involved working with cloud providers such as AWS. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Venture Studio - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 1, 2021 **Feedback Summary**: ClickIT DevOps & Software Development has made the client feel like an extension of their team. They help the client with logistics and overlap, as well. The vendor also assigned a dedicated account manager that solves their problem quickly and proactively. ""ClickIT team members feel like an extension of our team."" **BACKGROUND** Please describe your company and your position there. I'm the CTO of a venture studio where we focus on building multiple Software companies **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? We hired ClickIT to work on staff augmentation on DevOps and Software Development projects. This involved working with cloud providers such as AWS and also writing frontend and backend code using a variety of technologies **SOLUTION** How did you select this agency and what were the deciding factors? We selected this agency after making multiple reference checks. The references were all great and we echo the same sentiment after working with ClickIT for about a year. Describe the project in detail and walk through the stages of the project. The projects involve multiple greenfield development opportunities as well as managing DevOps Describe the recruitment process in detail. Our recruitment process is fairly simple. ClickIT presents us with prescreened candidates (providing us an idea of their level of seniority and communication skills). We interview the candidates (multiple rounds) for both technical expertise as well as culture fit and proceed after that. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? We have been about to build multiple products leveraging engineers from ClickIT. In some cases, it was in launching the MVP and in others it was continuing to build on top of it with additional features. How effective was the workflow between your team and theirs? ClickIT team members feel like an extension of our team. What did you find most impressive or unique about this company? The company follows US holidays and works in central time zone which helps a lot with logistics and overlap. They also have a dedicated account manager (for us) that is proactive and helps resolve any issues quickly Are there any areas for improvement or something they could have done differently? NA --- #### Staff Augmentation for Asset Tracking Business **The Project** - Services: IT Staff Augmentation - Project size: Confidential - Project length: Apr. 2021 - Ongoing **Project Summary**: ClickIT DevOps & Software Development is providing DevOps services for an asset tracking business. They provide Kubernetes support, assist the client with deployments with Spot instances, and more. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** DevOps Manager, Geoforce - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 27, 2021 **Feedback Summary**: ClickIT DevOps & Software Development leverages their DevOps capabilities and knowledge of the latest technologies to provide top-notch support. A proactive partner, they've showcased dedication in understanding the client's business and their goals to deliver reliable results that match. ""We are impressed with their great attitude, proactiveness, and high productivity."" **BACKGROUND** Please describe your company and your position there. I'm the DevOps Manager for Geoforce, an Asset Tracking business that provides Hardware and Software. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development, and what were your goals? ClickIT helped Geoforce by providing a great resource for the DevOps. The goal was to augment our internal DevOps team and make it part of our daily work and operations. **SOLUTION** How did you select this vendor and what were the deciding factors? ClickIT showed up while researching for partners over UpWork. The deciding factor was the underlaying team that ClickIT has when you hire them and the competitive pricing. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. ClickIT has helped us in several areas including, Kubernetes support, deployments with Spot Instances, Terraform IAC for AWS and a great attitude all the time. How many people from the vendor's team worked with you, and what were their positions? One DevOps Engineer **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The quality of the work given by the ClickIT team was great. The team member was really fast at catching up with all the technologies that we use. He was able to understand and deliver concrete work in the first week. Describe their project management style, including communication tools and timeliness. Since this is a stuff augmentation engagement, we don't have management from the ClickIT side for the moment. What did you find most impressive or unique about this company? We are impressed with their great attitude, proactiveness, and high productivity. Are there any areas for improvement or something they could have done differently? None that I can think of right now. --- #### IT Consulting & SI for Software Development Company **The Project** - Services: Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: Apr. 2021 - Ongoing **Project Summary**: ClickIT DevOps & Software Development partnered with a software company to provide ongoing IT services. Their main tasks involve software design and development and implementation of various IT solutions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP Enterprise Operations Development, ArkusNexus - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jul 20, 2021 **Feedback Summary**: ClickIT DevOps & Software Development demonstrates a good grasp of the project, allowing them to implement solutions that match the client's needs. They work closely with the client to ensure an efficient workflow. A flexible partner, they are quick to accommodate changes in the project's scope. ""They are very flexible and easy to work with. It's like having an in-house person from our own team."" **BACKGROUND** Please describe your company and your position there. As VP Enterprise development I seek partners that can assist us design and deploy more meaningful solutions to our clients. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? The click it team partnered with one of our software dev teams to provide the leadership in DevOps / Infrastructure as code asepcts of the project(s) **SOLUTION** How did you select this vendor and what were the deciding factors? They demonstrated knowledge in their field and also the fact that they are certified consultants provided with extra validation for me to decide to include them on our projects. Describe the project in detail and walk through the stages of the project. Click it has functioned as a key ally for one of our transportation industry projects. There have been web and cloud based projects where our team and theirs have partnered together for the design, development and implementation of solutions. How many resources from the vendor's team worked with you, and what were their positions? Mario and Alfonso were very helpful in ensuring their team grasped the project's needs and assigned one of their Dev ops engineers. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The client has succesfully completed implementation of solutions constructed in conjuction with Click it dev ops personnel How effective was the workflow between your team and theirs? They are very flexible and easy to work with. It's like having an in-house person from our own team. What did you find most impressive or unique about this company? Their effort to be flexible and adhere to changing challanges. Are there any areas for improvement or something they could have done differently? Nothing I can think of at this time. --- #### DevOps Implementation for Educational Software Company **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: Feb. - May 2021 **Project Summary**: ClickIT DevOps & Software Development was hired by an educational software company to audit and improve their current platform's infrastructure. They also helped create the client's Terraform templates. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Product, Educational Software Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 8, 2021 **Feedback Summary**: ClickIT DevOps & Software Development provided valuable insights that helped improve the site's security, performance, and scalability. Their efforts also resulted in an improved response time to bugs. They went above and beyond to adapt to the client's needs and solve issues in a timely manner. ""They adapt to your needs and always try to solve any issue that might present during the project in a timely manner." " **BACKGROUND** Please describe your company and your position there. Head of Product **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development, and what were your goals? We hired them to audit and improve our current platform infrastructure, they provided us with valuable insights of what needed to be done in order to improve our security, performance, availability and scalability, always keeping everything within our budget. Our main goal was to improve the current infrastructure so it was easy scalable and maintainable. **SOLUTION** How did you select this vendor and what were the deciding factors? They found that we needed to implement DevOps practices in order to improve our current infrastructure so we made it more resilient and secured. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. They helped us to create our Terraform templates with all the sources needed, they configured the CI/CD flow along with New Relic, IAM, Cloudwatch, CloudTrail, AWS secrets, and other services. They also took the time to improve our docker files and separated our project in different repositories. How many people from the vendor's team worked with you, and what were their positions? 1 DevOps Engineer 1 Project Manager **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We maintained our cost even though we are using more services. We have alerts and logs when something fails or needs attention and that has improved or response time to fix bugs by 20%. We have identified flaws in our queries around the platform thanks to the new monitoring we have, so we can work on improve that as well. Describe their project management style, including communication tools and timeliness. We communicated using our company tools, mainly slack, and google meetings. They did a kickstart meeting and presented us the timeline later on they did a couple meetings to present us the progress around the project. What did you find most impressive or unique about this company? They adapt to your needs and always try to solve any issue that might present during the project in a timely manner. Are there any areas for improvement or something they could have done differently? More meetings to get updates, and more further testing of what was implemented so we didn't need much after project done support. --- #### Staff Augmentation for Software Dev Company **The Project** - Services: IT Managed Services, IT Staff Augmentation - Project size: $50,000 to $199,999 - Project length: Jan. - June 2020 **Project Summary**: ClickIT DevOps & Software handled staff augmentation services for a software development company. The team provided DevOps personnel to assist the client on multiple development projects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, BeBop Technology - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 21, 2021 **Feedback Summary**: The client was pleased with the superb services provided by ClickIT DevOps & Software, which led to consecutive contract extensions. The team worked seamlessly with the client and managed tasks efficiently. They were also very supportive, going above and beyond to accommodate questions and requests.This review is an update by the client company. The original content is located below the new review. ""The quality of their services was excellent." " **BACKGROUND** Please describe your company and your position there. I am the CEO and Founder of cutting-edge Cloud software BeBop Technology. We have a Managed Services division that was instrumental in migrating OTT Channels for Sony to the Cloud away from Satellite distribution. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? We need to support Developmental Operations (Dev Ops) for a major Studio in the US. We hired a broad range of Developers, engineers, and ops people that were high integrity, reliable and talented in their fields. The quality of their services was excellent. **SOLUTION** How did you select this agency and what were the deciding factors? We worked with several groups, but settled on two vendors exclusively for this work, ClickIT was one of the two vendors we chose because their price was competitive and the Mangement works closely with our management to find the right fit, and pricing for each group. We doung ClickIT to be easy to work with, and great quality people just about every time. Describe the project in detail and walk through the stages of the project. Our client was migrating highly valuable Cable Channels, to streaming OTT platforms, and this was a highly expensive transition, with a high amount of risk and liability associated with making broadcast deadlines and contractual obligations. We had very little time to train the new teams, and we had allot of customer service issues due the large audience for some of the Channels. ClickIT was awesome in delivering the right people every time. Describe the recruitment process in detail. We had an existing relationship with the ClickIT management, so they were our first choice. We sent them the job spec and some background and they turned the options around quicky. Customer was really happy, so we were equally happy! **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? The contract was extended twice because the quality was excellent. How effective was the workflow between your team and theirs? Our two teams worked seamlessly, it was made easier because ClickIT's management makes it easy to work with them...... they are extremely accommodating. What did you find most impressive or unique about this company? The fact that they are in Mexico vs. India had more advantages than I expected! Truly a great bunch of humans. Are there any areas for improvement or something they could have done differently? They are constantly expanding their roster of talent. This was the only challenge as with all off-shore dev groups. They are dependent on who is available at the time of engagement. **UPDATED REVIEW** This review was published on January 26, 2021 Elon Avisar VP Support Operations, Bebop Technology IT Services 11-50 Employees Los Angeles, California $200,000 to $999,999 Jul 2020 - OngoingProject summary A custom software development company urgently needed to expand their and add three more DevOps engineers. They partnered with ClickIT Smart Technologies to provide the necessary support. Feedback summary Though the company can't share much of the details of the project they do appreciate how the ClickIT Technologies team was quick to learn the particulars of the partnership. This resulted in the team presenting impressive candidates to the company.BACKGROUND Please describe your company and your position there. I am the VP of Support Operations for Bebop Technology. We provide custom software development, DevOps, and support for cloud based applications primarily for the Media & Entertainment industry. OPPORTUNITY / CHALLENGE For what projects/services did your company hire ClickIT Smart Technologies? We had the need to quickly expand our DevOps Managed Service team with 3 DevOps engineers dedicated to an existing project. The project is for the continued support and updating of the software development and DevOps CI pipeline for a cloud based OTT Web app. What were your goals for this project? SOLUTION How did you select ClickIT Smart Technologies? I had worked with Alfonso prior to the start of ClickIT and we have maintained contact since. He was great to work with before & that hasn't changed since we began working with ClickIT. Describe the project in detail. The project scope is limited to the setup, support, and 24x7 monitoring of cloud infrastructure, CI pipeline, and Backend services for the customer's custom OTT Web App. The customer provides all the planning (weekly meetings), task assignment (JIRA), and other 3rd party teams that work together to develop, deploy, & support the OTT platform that reaches close to 1M subscribers. What was the team composition? After the initial introduction of the 3 ClickIT team members to our customer, the task assignments were directed to the ClickIT team directly. We have 2 weekly status calls; one just with the ClickIT engineers and Bebop Management for internal discussion & one with the customer to plan the week. The ClickIT team has 3 DevOps engineers that manage/split the tasks between the group members. RESULTS & FEEDBACK Can you share any outcomes from the project that demonstrate progress or success? I am limited in the specifics I can discuss as the work is under NDA but I can say the team was quick to learn the particulars of the project and has met all expectations on troubleshooting and deployment deadlines since day 1. How effective was the workflow between your team and theirs? The workflow has been simply and easy. We use a combination of Slack/Jira for most DevOps related discussion with a sprinkle of MS Teams for meetings. What did you find most impressive about this company? I was most impressed that on the 1st round of candidate selection we had 3 amazing talented people to work with. ClickIT found exactly what we needed... and fast. Are there any areas for improvement? I really enjoy working with the ClickIT team. The engineers are great to work with. I really cannot think of what could be better.RATINGS: Overall rating: 5 Quality: 5 Cost: 5 Schedule: 5 Willing to refer: 5 --- #### Staff Augmentation for Cybersecurity Compliance Agency **The Project** - Services: IT Staff Augmentation - Project size: Confidential - Project length: Sep. 2020 - Ongoing **Project Summary**: ClickIT DevOps & Software Development augmented their staff for a cybersecurity compliance agency. The client had retained one of their software engineer to manage their infrastructure. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Strike Graph - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 25, 2021 **Feedback Summary**: ClickIT DevOps & Software Development has been invaluable to the startup's infrastructure. They have been communicative and responsive with helpful documentation. The vendor has also provided a smooth collaboration and additional support from their chosen engineer. ""ClickIt has been invaluable to helping our small startup manage our infrastructure needs." " **BACKGROUND** Please describe your company and your position there. I am the CTO at Strike Graph, where we help companies meet and manage cybersecurity compliance requirements. By delivering solutions that simplify the security landscape, we help organizations attend to critical security issues, not just security theater. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development, and what were your goals? We initially hired ClickIT to replicate the infrastructure in our development environment in upper-level environments. Since completion of that initial project, we've retained a software engineer from ClickIt to help manage and update our infrastructure to improve and maintain site reliability, security, automation, and performance. **SOLUTION** How did you select this vendor and what were the deciding factors? Unknown - selected before I joined the team. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The initial role of the software engineer on the project was to launch the infrastructure in our development environment into upper-level environments. While the development infra was functional at that time, it was not automated or production-ready, and there was no infrastructure documentation. They improved some of the Terraform templates, making the infra easier to maintain and more reliable. They added automation using Gitlab pipelines and later helped us implement Terraform Cloud workspaces. They also helped us integrate monitoring and logging solutions both within AWS and using New Relic. They added helpful documentation and collaborated closely with the rest of the engineering team. How many people from the vendor's team worked with you, and what were their positions? 1, Infrastructure Engineer **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? ClickIt has been invaluable to helping our small startup manage our infrastructure needs. From the beginning of the project, they were communicative and responsive. It was a challenging project at the beginning because the infrastructure workflow wasn't documented, and they quickly jumped in a developed an understanding of the current state. They created helpful documentation, and the engineer's knowledge about Terraform has helped us improve existing templates as well as create new, automated infrastructure when the need arose. Describe their project management style, including communication tools and timeliness. We have daily standups with the infrastructure engineer and recurrent 1:1 meetings to discuss progress and next steps. The collaboration and communication with our tema has bee smooth, and they are available and responsive when questions and issues arise.  What did you find most impressive or unique about this company? The Infrastructure Engineer effectively navigated an existing infra codebase and helped adapt processes to better meet our needs. Are there any areas for improvement or something they could have done differently? With any new and changing startup, there are hiccups along the way. At times, we needed to provide unexpected guidance to ensure that outcomes were robust and met our requirements. We eventually realized that, to meet our long-term needs, we would benefit from hiring a staff engineer with a strong infra/devops background to support and expand the capacity we had with our ClickIt contractor. The collaboration between these two engineers has provided additional support and guidance for the ClickIt engineer.  --- #### DevOps Personnel for Media & Entertainment Company **The Project** - Services: IT Staff Augmentation - Project size: $10,000 to $49,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: A media and entertainment company partnered with ClickIT DevOps & Software Development so that they can provide DevOps personnel to assist the company with new responsibilities. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP Cloud & Network Operations, Freecast, Inc. - Industry: Media - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 13, 2021 **Feedback Summary**: The ClickIT DevOps & Software Development team worked well with the company's internal staff. The company appreciated how the team always asked for feedback on how they can improve. The team's communication is their most impressive trait. ""I look forward to a long-term relationship." " **BACKGROUND** Please describe your company and your position there. I am VP of Cloud & Network Operations, for Freecast, Inc., we are a Media and Entertainment company based out of Orlando, FL. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? We are working with them for DevOps Personnel. What were your goals for this project? I needed experienced assistance because of additional responsibilities I had to take on. **SOLUTION** How did you select ClickIT DevOps & Software Development? I had worked with Alfonso back in 2017, and knowing Alfonso, and his abilities, gave me confidence in hiring his company to assist us in our need. Describe the project in detail. Staff augmentation, Clickit first supplied us with part-time DevOps support, then this changed to full-time support about 4 months ago. The primary responsibility is working with AWS. What was the team composition? Initially part-time support, but we now have a full-time DevOps person working 40 hours a week. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? This has worked well, and given me the time needed to assist in other areas in the company. How effective was the workflow between your team and theirs? Clickit worked diligently to help our Full-Time Dev-Ops person was acclimated to our need quickly by offering the assistance of the previous part-time person to get them up to speed. What did you find most impressive about this company? Alfonso is constantly asking for feedback on where I think they can improve, they have very effective communication from the top down. Are there any areas for improvement? There are always things that can be improved on, and they understand this. I look forward to a long term relationship. --- #### DevOps Support for Integration Provider **The Project** - Services: Custom Software Development, IT Managed Services - Project size: $10,000 to $49,999 - Project length: Oct. 2020 - Ongoing **Project Summary**: ClickIT DevOps & Software Development provides DevOps and system design assistance to an integration provider. The team helps the client solve any blind spots and complex challenges in their organization. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & CEO, Switchboard Technologies - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 5, 2021 **Feedback Summary**: ClickIT DevOps & Software Development has contributed to the fast delivery of integrations. The cooperative team manifested a genuine interest in the project throughout the engagement. The ease of engagement that they provide makes them fantastic to work with, impressing the client overall. ""They're fantastic to work with, and they take the burden out of ramping up development muscle within Switchboard." " **BACKGROUND** Please describe your company and your position there. Switchboard is an integration provider delivering turn-key, multi-tenant connectors to e-commerce SaaS vendors and their customers. I serve as the founder/CEO of Switchboard. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development, and what were your goals? I hired ClickIT to assist with DevOps and system design needs. I needed a development partner with enough DevOps experience to help me solve for any blind spots we have in the org related to complex challenges related to distributed systems. **SOLUTION** How did you select ClickIT DevOps & Software Development and what were the deciding factors? I selected ClickIT based on the combination of cost and their ability to deliver development help as an extension of my team. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. There wasn't a single key deliverable as ClickIT was working alongside the rest of the team to deliver against the product roadmap on a continual basis; however, major features delivered included exchange functionality for reverse logistics use cases and load testing our APIs (plus the resulting optimizations). How many people from the vendor's team worked with you, and what were their positions? 1 Senior Python/DevOps Developer **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We've delivered integrations faster than all other competing SIs. Describe their project management style, including communication tools and timelines. ClickIT is very engaged throughout the project work. We communicate primarily over Slack and do short syncs on a daily basis. We use Trello for our product roadmap. What did you find most impressive or unique about this company? Ease of engagement! They're fantastic to work with, and they take the burden out of ramping up development muscle within Switchboard. Are there any areas for improvement or something they could have done differently? None come to mind. --- #### DevOps, CI & CD Implementation for Vehicle Auction **The Project** - Services: Cloud Consulting & SI - Project size: $10,000 to $49,999 - Project length: Oct. 2020 - Jan. 2021 **Project Summary**: A wholesale vehicle auctions company hired ClickIT DevOps & Software Development for their cloud consulting service. The client needed a proper CI/CD pipeline and AWS infrastructure set up. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Software Architect, Reinvent Auctions - Industry: Automotive - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 4, 2021 **Feedback Summary**: Thanks to ClickIT DevOps & Software Development, the client can now deploy new codes once a week to multiple times a day if needed. The team attended daily Scrums with the internal team. They were able to answer questions clearly, provide progress reports, and generate feedback and direction. ""They were always on top of things, and whenever we had any questions they worked to get them answered quickly." " **BACKGROUND** Please describe your company and your position there. I am a software architect at a company that provides on-line wholesale vehicle auctions. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? We needed a proper CI/CD pipeline and AWS infrastructure set up. What were your goals for this project? To allow our software engineers to quickly build and deploy new features. **SOLUTION** How did you select ClickIT DevOps & Software Development? Recommendation from someone who knew them. Describe the project in detail. The project was to create a ci/cd pipeline for deploying code out of GIT and into various aws environments - dev/staging/production. And also to create those environments in the first place, and to guide the software engineers in how to use them. We looked to ClickIT for all best-practices in setting this up and they did a great job What was the team composition? ClickIT provided a project manager and a dev-ops engineer. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We went from having no place to test to having a development and qa environment, and from being able to deploy new code maybe once a week to multiple times a day if needed. How effective was the workflow between your team and theirs? We integrated the DevOps engineer with our team. He attended daily scrums and was able to clearly answer our questions, give progress reports, and get feedback and direction from the team. What did you find most impressive about this company? They were always on top of things, and whenever we had any questions they worked to get them answered quickly. Likewise, anytime we had any trouble understanding how to get something setup or configured, they would jump right in, figure it out, and show us how to do i. Are there any areas for improvement? No --- #### Auto Scaling Plan for SaaS Company **The Project** - Services: Other IT Consulting and SI - Project size: Less than $10,000 - Project length: July - Oct. 2020 **Project Summary**: A SaaS company needed to optimize their AWS network and ensure that they are in keeping best practices. They partnered with ClickIT Smart in order to make those things happen. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, DropInBlog - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 1, 2021 **Feedback Summary**: Since the company implemented the auto-scaling option provided by the ClickIT Smart team, they have not experienced any downtimes on their system. The team's experience with AWS was immediately apparent as they developed and executed a flawless plan. ""They quickly understood our network issues, came up with a plan, and executed flawlessly." " **BACKGROUND** Please describe your company and your position there. We are a SaaS company that provides an embeddable blog to our customers for their website. I am a co-founder and cto. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT Smart Technologies? Our network is built in AWS. We wanted to bring them in to help optimize our network and make sure we were following best practices. What were your goals for this project? Our primary goal was to address some instability with our network during traffic spikes. We also wanted them to review our general architecture to make sure it was optimized and secure. **SOLUTION** How did you select ClickIT Smart Technologies? We heard good things from a networking group we belong to and were impressed with our initial conversations. Describe the project in detail. ClickIT started out with an audit of our network and provided suggestions. We prioritized these suggestions starting with them setting up auto scaling to handle network spikes and implementing some different security measures. During the second phase they helped us get our backup procedures in place. What was the team composition? We had a project manager and engineer helping us. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Since auto scaling has been put in place we have not had any downtime. How effective was the workflow between your team and theirs? It was very smooth. The three of us were able to communicate through Skype for the most part. Once in a while we would jump on a call to discuss things in more detail. What did you find most impressive about this company? Their knowledge of AWS was very apparent from the start. They quickly understood our network issues, came up with a plan and executed flawlessly. Are there any areas for improvement? No --- #### Custom Software Development for Member Data Platform **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Dec. 2019 - Ongoing **Project Summary**: ClickIT Smart Technologies developed custom software for a member data platform. The team built new features, fixed any existing bugs, and provided UI/UX designs.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, Wicket - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 30, 2020 **Feedback Summary**: While the engagement is ongoing, the results thus far met the expectations of the internal team. ClickIT Smart Technologies communicates with the internal team on a daily basis to ensure an effective collaboration. Their team of experience professionals produces quality results.  ""They are always on top of things in terms of the quality of the work they have given us." " **BACKGROUND** Please describe your company and your position there. Wicket is the world's first Member Data Platform. We are revolutionizing member management and engagement for associations by giving them access to world class software and integrating it with their member data. Wicket is a SaaS-based software. I am the Co-Founder and COO. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT Smart Technologies, and what were your goals? We hired a software developer through ClickIT Smart Technologies to work with our internal team of developers and help move the product along. **SOLUTION** How did you select ClickIT Smart Technologies and what were the deciding factors? We had come across ClickIT as a referral. Their reputation was good and the process we went through to find the right fit for our team was thorough. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Key Responsibilities: Lead development of features, improvements and bug fixes across the full stack of development (database, back-end and front-end) and according to specifications delivered by the UX team. Analysis of requirements to recommend solutions based on technical expertise and in collaboration with members of the UX team and product management. Works closely with the CTO to make strategic recommendations to the technical architecture and undelying tools and systems that allow the product to operate as a SaaS platform. Maintains a healthy hosting infrastructure through DevOps. Technologies involved: Object oriented programming MVC Pattern and related frameworks Ruby on Rails Framework React and/or Redux How many people from the vendor's team worked with you, and what were their positions? There were a few different contacts but the one we work with closely is a Project Manager. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The software developer we are working with is a great addition to our team. He actively participates in daily standups and contributes to the development and support of our software product on a daily basis. Describe their project management style, including communication tools and timelines. Project management has been on top of things with regular check-ins and communication. What did you find most impressive or unique about this company? They are always on top of things in terms of the quality of the work they have given us. Are there any areas for improvement or something they could have done differently? Nothing to add here. --- #### Server Setup, Admin, & Security Structure for AI Company **The Project** - Services: Cloud Consulting & SI - Project size: $10,000 to $49,999 - Project length: Jan. 2016 - Ongoing **Project Summary**: ClickIT Smart Technologies builds a development environment for an AI company using sandbox, staging, and production. The team's work involves server maintenance, structural setup, security services, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder & CFO, BUUZ Software - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 2, 2020 **Feedback Summary**: Thanks to ClickIT Smart Technologies, the development environment was activated in 2016. Since then, the vendor has been providing site and security updates. With their excellent work ethic, they made sure that the flow, security, and performance control are always in great shape.  ""There was no issue that couldn't be resolved within a few hours or a day, that's rare in the IT world." " **BACKGROUND** Please describe your company and your position there. I am the founder and CFO of BUUZ, the first AI driven cloud based data collecting platform (app and web based) to connect the hospitality industry (bars & brands) in a full targeted way with consumers. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT Smart Technologies? Server maintenance, structural setup, development environment server setup & admin and access and security services. What were your goals for this project? To build a reliable development environment for a fast growing platform with the ability to provide a secure server setup for all involved parties. Developers for web and app, consumers using the apps and businesses benefiting from the platform around dating in- and output. **SOLUTION** How did you select ClickIT Smart Technologies? ClickIT ST provided the knowledge, expertise, ability to adapt and investigate and to solve issues that every server faces sooner than later. We were also provided recommendation as an effort to pro-actively setup the system to prevent issues from happened in the future. Describe the project in detail. ClickIT was able to setup a sophisticated and complex while stable development environment known as Sandbox, Staging, Production to enable companies with a secure and controlled line of production. Examples include the developers to provide a code on web and app that then can be tested by beta testers and finally approved and pushed to a live server or the app stores to avoid consumers and customer facing issues. What was the team composition? The communication was primarily with Alfonso Valdes. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We successfully launched the development environment in 2016, the website updates in 2017 and 2018 along with security updates and just launched the BUUZ app as well as BUUZ Connect app for both iOS and Android that communicate with our server through more than 60 custom APIs. All that was and is only possible because ClickIT provided and still provides their service when needed to assure flow, security and performance control. How effective was the workflow between your team and theirs? Very responsive, pro-active and professional. What did you find most impressive about this company? There was no issue that couldn't be resolved within a few hours or a day, that's rare in the IT world. Are there any areas for improvement? Not in regards to our project or anything we were able to identify. --- #### Continued Platform Support for Fintech Company **The Project** - Services: Cloud Consulting & SI, IT Managed Services, Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: Nov. 2019 - Ongoing **Project Summary**: ClickIT Smart Technologies provides 24-hour support for a fintech company. With teams stationed in various time zones, they provide round-the-clock infrastructure maintenance. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Systems Architect, Fintech Company - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 25, 2020 **Feedback Summary**: ClickIT Smart Technologies consistently delivers effective solutions. They go the extra mile for their clients, who are pleased with their work. The team is completely trustworthy. Additionally, they’re flexible, agile, and always meet deadlines. "“They absolutely go above and beyond what we pay for. They’re a tremendous value.” " **BACKGROUND** Introduce your business and what you do there. I am currently the Project Manager for a fintech company that has been in operation for around 20 years. We offer world-class technology to the masses. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT Smart Technologies? We’ve had various projects with them over the last five years.  **SOLUTION** What was the scope of their involvement? Running mission-critical workloads means that we need to provide 24-hour support. We have teams in multiple time zones now, so we can offer true 24-hour support for our platforms, regardless of what’s going on. Specifically, we like to do a lot of our infrastructure maintenance, upgrades, and deployments at times of low utilization, and that works out well with the time zone difference between us and ClickIT Smart Technologies. We started small and gathered a bit of momentum and trust. ClickIT Smart Technologies has been working on a select few projects since then, handling them from start to finish. There’s no end date for our relationship. ClickIT Smart Technologies is now a full-time resource within our company. What is the team composition? We currently have one full-time engineer from ClickIT Smart Technologies, who’s basically embedded into our organization remotely. We’ve been working with him for the last eight months. How did you come to work with ClickIT Smart Technologies? The relationship really kicked off, not just because of my trust in ClickIT Smart Technologies but also because of their ability to provide services outside of working hours and always going above and beyond. We’ve identified trust as one of the most critical aspects of working with third parties, and we can't overstate how much we trust ClickIT Smart Technologies. How much have you invested with them? We’ve spent at least $50,000 with them to date, and this will increase substantially over the coming years as we tie in more and more services. What is the status of this engagement? Our relationship started at the end of 2015 and is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Everything’s working well, and we love what they’re doing. We want to give them more work to get more value out of the relationship. They handle security and customer compliance, and we’ve never failed third-party compliance test. The collaboration has been a resounding success; they're able to deliver quality work in a professional and ethical way. Their work is high-quality, and our services to end customers reflect that. What we value the most about our partnership with ClickIT Smart Technologies is that they don’t necessarily work to industry norms in terms of relationships. They absolutely go above and beyond. ClickIT Smart Technologies always keep the bigger picture in mind. We've taken on 100% of their recommendations to date because they're aligned with our goals and understand the importance of compliance to industry standards at all times. ClickIT Smart Technologies is hitting all the metrics we need them to hit! How did ClickIT Smart Technologies perform from a project management standpoint? We have very good project management tools, and we communicate with them effectively. They haven’t failed to deliver on any deadline or task. We communicate effectively over voice and other messaging services. They’ve consistently impressed me with their service delivery and project management ethos. They work within our timelines, and they give us feedback that we then integrate into our platform pipeline. I don’t need to micromanage any of their team members. They give me detailed plans for the work, and they’re extremely strong in terms of internal processes and client communication. ClickIT Smart Technologies is extremely transparent about what they can and can’t do, and they won’t take on anything they feel won’t be delivered up to the security and time-frame requirements. They’re a bit smaller as an organization, so they’re extremely flexible and agile. Like ourselves, they’re willing to go the extra mile for their customers, and they’re extremely flexible. If we need support at certain times or ask them for support on things that aren't their specific expertise, they’ll work it into their pipeline. What did you find most impressive about them? So far, everything ClickIT Smart Technologies has done in terms of management and interactions with us has shown that they have the interests of our company integrated into their ethos. Their team is professional, and they communicate really well. They’re fluent English speakers, and there are absolutely zero language barriers. They’re extremely knowledgeable on their services, and they’re always looking at integrating the latest and greatest features of AWS and general cloud infrastructures. They’re always looking at new certifications and actively pushing different products. Are there any areas they could improve? We face some challenges due to the time difference, but I can’t think of a single scenario where I was let down or there was something disconcerting about how they were operating. --- #### Cloud Infrastructure Management for FinTech Startup **The Project** - Services: Cloud Consulting & SI - Project size: $10,000 to $49,999 - Project length: July 2018 - Ongoing **Project Summary**: ClickIT Smart Technologies managed AWS infrastructure and VPNs for a fintech startup, ensuring the platform’s security and compliance. They installed and maintained anti-malware as well. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Fide PBC Europe SL - Industry: Information technology - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 25, 2020 **Feedback Summary**: ClickIT Smart Technologies delivered quality work that complies with industry standards. Communicative throughout the engagement, they worked with teams in various time zones around the world. Additionally, they were knowledgeable and experienced professionals. "“Getting the product certified was a major milestone, and reaching it was due to their work.” " **BACKGROUND** Introduce your business and what you do there. I'm the CTO and founder of a fintech startup. We're developing technologies for two main areas: remittances from Europe and the US mainly to Latin America, and a digital marketing tool that allows us to market to the recipients of the remittances in a more efficient and cost-effective manner.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT Smart Technologies? They’ve mainly been providing DevOps services. **SOLUTION** What was the scope of their involvement? ClickIT Smart Technologies is managing our AWS infrastructure, making sure that it's secure and that it meets different international financial compliance requirements. For example, know your customer (KYC) is a market standard that applies to anyone facilitating money transfers abroad. We have to know who our senders and recipients are, and whether or not they’re on any blacklist. They’re managing our VPNs, ensuring that our data is kept in a safe environment. We have employees across different countries, and ClickIT Smart Technologies makes sure that their computers have anti-malware software installed and updated. They’ve also helped us with architecture. What is the team composition? I’ve worked with two DevOps specialists from ClickIT Smart Technologies, including Alfonso (CEO). How did you come to work with ClickIT Smart Technologies? I don’t like to hire people I don’t know, so ClickIT Smart Technologies came as a reference from an outsourcing house in Peru that had worked with them before. I talked with Alfonso and found that he had what we needed, so I hired them. How much have you invested with them? The cost so far is $25,000. What is the status of this engagement? We started working with ClickIT Smart Technologies around July 2018, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? ClickIT Smart Technologies is a knowledgeable team. I had a third party review ClickIT Smart Technologies' work to secure my infrastructure, for the purpose of getting certified under payment card industry and ISO/IEC 27001 compliance. I was told that we could probably get the first certification in about a month, and the second would take about half the time it usually does. Getting the product certified was a major milestone, and reaching it was due to their work. How did ClickIT Smart Technologies perform from a project management standpoint? I communicate with them via Slack, and they respond very quickly. They're based in Mexico, while I’m in Japan, my partner lives in Boston, and our main office is in Madrid. We’re working across three different time zones, but ClickIT Smart Technologies is able to deliver anything we ask from them within a 24-hour period. I’ve just requested them to send me an architectural background of the IT services for our two products, and they did it very quickly. What did you find most impressive about them? Their knowledge base truly impressed me.  Are there any areas they could improve? They didn’t respond to some of my requests in a timely manner at one point, but I discussed it with them, and they were proactive in addressing the situation. Do you have any advice for future clients of theirs? Clients should make sure they have written down their specs. It's important that both parties agree on the scope of the project from day one so that there are no misunderstandings. I’m able to communicate with them in Spanish, and Alfonso also speaks English very well, but the other team member doesn’t. Clients should make sure that the communication is done in written form and that it’s clear. --- #### IT Services for Credit Risk Analysis Company **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Feb. 2020 - Ongoing **Project Summary**: ClickIT Smart Technologies supports cloud services on Azure and AWS for a digital service company. They reviewed existing infrastructure and created a plan to help them comply with industry standards. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, CRiskCo - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 17, 2020 **Feedback Summary**: ClickIT Smart Technologies consistently delivers quality work on time. Creating a structured plan for the engagement, they meet milestone after milestone. They communicate effectively and are top-notch professionals. "“They ensured that the project was advancing based on our expectations and actually cared about our success.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of CRiskCo. We provide credit analysis for small and medium-sized businesses. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT Smart Technologies? We needed support for cloud services with Azure and AWS. We also needed to make sure that we were compliant in the financing world. **SOLUTION** What was the scope of their involvement? They reviewed what gaps we had in our current infrastructure of our cloud services in order to comply with industry standards. We needed to be able to meet the challenges our clients need from a security perspective. After reviewing our platform, they planned how to roll out the changes. The plan included a  timeline, schedule, and steps to complete everything. Connecting to the Azure servers, AWS cloud services. What is the team composition? We work with one person doing dev-ops for us. How did you come to work with ClickIT Smart Technologies? We connected at a conference last year. How much have you invested with them? We’ve spent about $20,000 so far. What is the status of this engagement? We started working together in February 2020 and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They’ve delivered one milestone after another with minimal interference with my tech team. They’re still working on the infrastructure. They delivered everything as requested. They’ve been a tremendous help. How did ClickIT Smart Technologies perform from a project management standpoint? They’ve met their deadlines. They came very organized. With the first week of planning, they quickly understood the challenges ahead. They followed a schedule for work and divided everything into milestones. Six months later, they continue to deliver based on those milestones. They anticipate everything going forward and are very professional. What did you find most impressive about them? They’re professionals and they know what they’re doing. They communicated with me and my CTO on a regular basis. They ensured that the project was advancing based on our expectations and actually cared about our success. Are there any areas they could improve? No. They met my expectations very well. Do you have any advice for potential customers? Communication is key. Set expectations, talk about the challenges, and let them learn about what challenges you're facing. Then work together to mitigate risk and solve those problems. --- #### Server Migration & Support for Web Development Company **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Apr. 2018 - July 2020 **Project Summary**: ClickIT Smart Technologies provided server migration services for a web development company. The team moved and consolidated multiple servers to a more flexible cloud-based server. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, RocketTheme, LLC - Industry: Information technology - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Aug 13, 2020 **Feedback Summary**: The results of the migration met the expectations of the internal team. Despite some timeline setbacks, ClickIT Smart Technologies establishes an effective workflow through clear communication. The team successfully integrates with the client to ensure effective collaboration. ""They are always diligent when replying to questions and always seems to find a solution to problems that arise." " **BACKGROUND** Please describe your company and your position there. I am the CEO of web development company specializing in open source platforms. We are a small company but being 100% virtual, it means that we rely heavily on our servers and services. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT Smart Technologies? We hired ClickIT to help with a server migration after our previous IT contractor vanished mid-way through the process. What were your goals for this project? To transparently move all our servers and services without impacting our client base. Also, we took this opportunity to upgrade various software and generally improve reliability. **SOLUTION** How did you select ClickIT Smart Technologies? We narrowed down our picks to several providers. We then conducted online interviews, and Alfonso, just came out on top. Working remotely and with a geographically diverse team is important, it seemed that ClickIT was the best fit for us. Describe the project in detail. This project involved moving and consolidating multiple managed servers to more flexible cloud-based VPS servers. These servers hosted a variety of platforms and services and the migration had to be done in such a manner to limit downtime to our client base. What was the team composition? We have a small team, and at the time, there were perhaps 4 internal people involved as well as Alfonso from ClickIT. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The project was completed successfully. It took a bit longer than expected, but this was primarily due to the complexity involved with the variety of services and software involved and is not a reflection on the competence of ClickIT. How effective was the workflow between your team and theirs? We use Slack extensively for the vast majority of our team communication. Combined with the occasional text message for out-of-hours communication, it has never been a problem to reach ClickIT. What did you find most impressive about this company? In general Alfonso at ClickIT just slotted right into our team. They are always diligent when replying to questions and always seems to find a solution to problems that arise. Are there any areas for improvement? Overall there is very few areas of improvement I would suggest. The only minor thing is that with any shared resources such as ClickIT, it is sometimes not easy to get a response as quickly as required for critical issues that need attention ASAP. This is expected as Alfonso is not a full-time employee of ours, so I don't judge him harshly for this. --- #### AWS Platform Development for Ed-Tech Company **The Project** - Services: Cloud Consulting & SI - Project size: Confidential - Project length: Oct. 2019 - Aug. 2020 **Project Summary**: ClickIT Smart Technologies was hired by an ed-tech company to develop an AWS platform that's complete with CI/CD pipelines. The goal was to create a scalable tool that costs less than its old infrastructure. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Ed-Tech Company - Industry: Media - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 5, 2020 **Feedback Summary**: According to the company's internal management, the project was a complete success. The cost was reduced to a fifth of what it was and the tool had complete scalable features. Though the project took longer than anticipated, the workflow was truly a collaborative effort. ""ClickIT really embedded themselves into our process and culture and was true to the way we like to do things." " **BACKGROUND** Please describe your company and your position there. CTO at an EdTech/Careers Media Startup. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT Smart Technologies? To develop a scalable, failsafe infrastructure for our platform in AWS, with complete CI/CD pipelines. What were your goals for this project? Having a more reliable, scalable and available infrastructure, with reduced costs compared to our previous managed hosting. **SOLUTION** How did you select this vendor? We found ClickIT through a round of interviews, including candidates from several channels. Describe the project in detail. We wanted to move away from our previous infrastructure, which was incredible costly and lacked some scaling features, but at the same time we wanted to maintain the incredible CI/CD pipeline it had. What was the team composition? On our side we assigned application developers familiar with the various microservices that needed to be ported in assisting ClickIT with implementation details. ClickIT assigned an engineer to architect and implement the solution. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We were able to reduce costs to a fifth of what we had while maintaining complete control of the infrastructure and at the same time enhancing it with autoscaling and redudancy features we were previously lacking. A complete success. How effective was the workflow between your team and theirs? The collaboration was seamless. It really felt that they were part of our team, communicating with us via Slack, using our tools (JIRA, Confluence etc). What did you find most impressive about this company? ClickIT really embedded themselves into our process and culture and was true to the way we like to do things, in complete collaboration. It felt like we designed this system together, in an agile and iterative way. Are there any areas for improvement? There are things that could have gone better, the project took considerably longer than we predicted, but ClickIT had our backs and ensured everything ended up working to our business requirements. --- #### Cloud Consulting for Computer Software Company **The Project** - Services: Cloud Consulting & SI - Project size: $10,000 to $49,999 - Project length: Mar. - June 2019 **Project Summary**: ClickIT Smart Technologies provided cloud consulting services for a computer software company. This included Google Cloud microservices optimization and cloud architecture. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, BeepQuest - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 4, 2020 **Feedback Summary**: The engagement met the needs and requirements of the internal team. ClickIT Smart Technologies communicates regularly with the client and holds well-structured meetings. The team provides a high level of customer service and support. ""Their knowledge of the technology at hand and their professionalism set them apart." " **BACKGROUND** Please describe your company and your position there. CEO of BeepQuest Supervise and Perfect your operational Standards. Build a tailor made end to end mobile APP for deploying your supervision and internal communication processes. Design in real time your workflows and create as many Checklists as you want to ensure the fulfillment on your field operational units. BeepQuest is a completely flexible and self manageable solution that allows companies to create a complete strategy for operational supervision via Checklists, Audits, Inspections and more! **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT Smart Technologies? Google Cloud microservices optimization and cloud architecture. We had a Mess What were your goals for this project? Balance workload, defining architecture, migrating to Google Cloud, selecting and configuring the services and then optimizing them to support our traffic and features **SOLUTION** How did you select this vendor? One of my developers found them on Google Describe the project in detail. Google Cloud services configuration and optimization in order to support a robust micro-service architecture and deploy our software for our customers una proper way. What was the team composition? 3 consultants and our CTO where working together on the project **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Excellent!!! We migrate all our services to Google Cloud and we optimized or Infrastructure as well as our DevOps internal practices to give maintenance to all the services. How effective was the workflow between your team and theirs? structured meetings with good communication standards an tasks assignments What did you find most impressive about this company? Their knowledge of the technology at hand and their professionalism set them apart. Are there any areas for improvement? Not that I can remember --- #### Augmented Web Dev for Industrial Wearables Company **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Sep. 2019 - Ongoing **Project Summary**: ClickIT Smart Technologies augments an engineering team by providing web development services. This has involved helping rework a website and adding features to a web application.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Vice President, Industrial Wearables Company - Industry: Information technology - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 13, 2020 **Feedback Summary**: As a result of ClickIT Smart Technologies' support, the client has been able to release new updates more frequently and respond to user feedback in a timely matter. The developers have seamlessly integrated with the internal team. They're invested in delivering high-quality code on-time. ""They take the initiative to do things, respond to feedback well, and always keep the bigger picture in mind." " **BACKGROUND** Please describe your company and your position there. We make industrial wearables and cloud enterprise software for a variety of industries including warehousing and military applications. I am the VP. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT Smart Technologies? We needed outsourced web developers to augment our engineering team and help us build out our web platform. What were your goals for this project? The main goal was to have more hands on deck to help get through our backlog of items so we could release new features, improvements, and bugfixes quicker. We wanted to be able to react to customer feedback quickly. **SOLUTION** How did you select this vendor? We went through a rigorous search of outsourcing companies and narrowed a majority of them down based on location alone. Being a west coast based company, we wanted devs that were close to our timezone so we could collaborate easily. We conducted interviews with ClickIT's developers they had to offer and we felt comfortable bringing one onboard, so that's how we decided to use ClickIT. Describe the project and the services they provided in detail. Over the course of the time we've had ClickIT developers working with us, we've been able to release a number of significant improvements and new features to our web application. We've been able to rework how our website looks and how data is presented so our customers can gain insights on their business operations. What was the team composition? We've worked with one project manager and two developers so far. The project manager would find new developers for us to interview when we wanted to bring on more developers. The developers that were brought on were immediately treated as if they were part of the core engineering team. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? We've been able to release new updates to our web application more frequently and respond to customer feedback much faster. This has undoubtedly benefited our customer relationships by proving that we can respond quickly. Our customers have stated they like our web application and the features it provides which wouldn't have been possible without ClickIT. How was project management arranged and how effective was it? The developers from ClickIT were integrated to the team as if they were part of the core team, which means they used the same project management tools we used. That included JIRA for issue management, Bitbucket for code, and Slack for communication. We also used Google Hangouts and Zoom to conduct daily standups remotely. What did you find most impressive about this company? The developers that we've worked with are great. They take the initiative to do things, they respond to feedback well, and they always keep the bigger picture in mind. Their code is developed with care and they work hard to deliver by deadlines. They are everything you want out of developers on your team and then some. Are there any areas for improvement? I don't think there is much areas for improvement, we like working with ClickIT so far and will continue to work with in the future. --- #### IT Staff Augmentation for Fintech Platform **The Project** - Services: Custom Software Development, IT Staff Augmentation, Web Development - Project size: $10,000 to $49,999 - Project length: Sep. 2019 - Jan. 2020 **Project Summary**: ClickIT Smart Technologies provided IT staff augmentation for a fintech company. In order to reach a short deadline, they helped build a new infrastructure using a hardware security module, Azure, and AWS. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Arcusfi - Industry: Financial services - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 5, 2020 **Feedback Summary**: The product was delivered on time, and the partner has given it positive feedback. ClickIT Smart Technologies provided transparent communication about the progress of the project. They addressed all of the unique, complex requirements of the solution and managed to meet the tight deadline. "“ClickIT knew what they were doing and had a great work ethic.” " **BACKGROUND** Introduce your business and what you do there. I’m a co-founder and business development CRO of a fintech company. We’re developing a banking-as-a-service platform, and we provide technology to different banks. Although we’re based in New York, and we also have an office in Mexico City. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT Smart Technologies? We needed to create a new platform infrastructure for one of the banks we’re partnered with. Our team needed to deliver this system in a quick turnaround but didn’t have the internal capabilities to do so. **SOLUTION** What was the scope of their involvement? There were specifications that we needed to deliver in 2–3 months, and ClickIT helped us develop that environment and its related infrastructure. The development was based on the specifications that the bank gave us. ClickIT worked on the DevOps components for the infrastructure. They implemented a very difficult hardware security module (HSM) as well as managed Azure and AWS. What is the team composition? We worked with two people from ClickIT on this project. How did you come to work with ClickIT Smart Technologies? After evaluating different companies, we connected with ClickIT through a common friend. How much have you invested with them? We invested between $30,000–$40,000. What is the status of this engagement? We worked with ClickIT from September 2019–January 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Overall, we had a great experience with them. They delivered on time, even though it was a challenging turnaround. There wasn’t that much time to figure out all the specifications of the bank. The dates were pretty rigid. We needed to deliver certain pieces every 2–3 weeks and knew the bank would kill the project if we didn’t meet those deadlines. ClickIT did a great job. Our team is usually not a big fan of outsourcing work because we’ve had some bad experiences in the past. However, ClickIT knew what they were doing and had a great work ethic. We worked in the background, making sure they delivered the needed requirements. How did ClickIT Smart Technologies perform from a project management standpoint? They always met deadlines, and we had great communication. ClickIT shared what they were working on every day — both achievements and roadblocks. We held weekly meetings to check the progress and used common project tracking tools like Jira. What did you find most impressive about them? The bank had a unique specification — which was overall really complex — more so because of the timelines. ClickIT delivered everything in a timely manner, and at the quality that a top-quality bank in the US would require. Overall, I was impressed. Are there any areas they could improve? No, there are no areas for improvement. I mentioned it to ClickIT that we aren’t fans of outsourcing, but we took a leap of faith and it worked out. We’ve had a great experience overall, and they showed that from the beginning. Some people on our side were fearful in the beginning, but as ClickIT started to execute, they got comfortable. --- #### DevOps Consulting for Marketing Data Platform **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Feb. 2019 - Ongoing **Project Summary**: ClickIT Smart Technologies provided AWS cloud infrastructure consulting. They helped deploy automation, code projects, and secure AWS infrastructure.  **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Platform Development, Alight Analytics - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 8, 2020 **Feedback Summary**: ClickIT Smart Technologies' efforts have successfully saved time, costs, and input. The security has also been significantly improved. They worked as a member of the client's team, operating under their project management. They were responsive.  ""This saves us time and money and keeps our development team focused on what they do best." " **BACKGROUND** Please describe your company and your position there. Alight is one of America’s fastest-growing companies, working with some of the nation’s biggest brands and most cutting-edge marketing agencies to help them take control of their marketing data, so they can produce richer business insights – faster. My position is Director of Platform Development, responsible for 4 development teams and devops. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT Smart Technologies? We needed expertise in devops for our AWS cloud infrastructure. ClickIT provides us with a consulting resource on an ongoing basis. Our dev group really feels like Jonhatan is part of the team here at Alight. What were your goals for this project? To bring expertise and add extra capacity in devops to our team, with the goals of automating our builds and testing in Jenkins and improving and extending our AWS infrastructure. **SOLUTION** How did you select this vendor? We looked into multiple vendors who could provide devops services, interviewed ClickIT on the phone, and visited with their team on-site. Describe the project and the services they provided in detail. Jonhatan has taken on several projects in the past year, extending our build and deploy automation in Jenkins, organizing and securing our AWS infrastructure, and more. He also assisted in answering technical questions and troubleshooting on many occasions. In 2020, we are looking to tackle configuring our infrastructure via code using Terraform or CloudFormation - we anticipate Jonhatan playing a prominent role in that major project. What was the team composition? Just Jonhatan in a consulting role from ClickIT. On our side we have one engineer with responsibility to manage and plan devops projects. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? In a year we have gone from after-hours deployments that took an hour or more and involved dozens of steps, to regularly deploying multiple times per day in minutes with the push of a button. This saves us time and money and keeps our development team focused on what they do best. We've also increased the security of our AWS infrastructure and passed the first pen test our organization has conducted. How was project management arranged and how effective was it? Project management was almost all on our side, with a senior engineer responsible for planning and oversight of devops projects. What did you find most impressive about this company? Jonathan has proven to be a valuable asset for our company, and is viewed by our company as part of the team. ClickIT is very responsive to our needs, getting back with answers to questions in a timely manner. --- #### DevOps for Coworking Marketplace **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Mar. 2018 - Ongoing **Project Summary**: ClickIT Smart Technologies manages DevOps projects including with AWS, Fail2ban, and Cloudflare. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Coworker - Industry: Information technology - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 14, 2018 **Feedback Summary**: ClickIT”s strong technical skills have dramatically increased efficiencies in code and databases. Integrating into the client team, they communicate well and propose solutions with business interests in mind. "“I wasn't expecting to find such brilliant engineers to work with when I first hired them. I was blown away.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO and co-founder of Coworker.com. We're a global marketplace for coworking space. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT Smart Technologies? We were scaling fast and started having a lot of DevOps issues. We didn’t have anyone on our internal team that was specialized to manage that for us. **SOLUTION** What was the scope of their involvement? ClickIT manages our DevOps including AWS products, Fail2ban, and Cloudflare. Their main job right now is cleaning up our database, adding indexes, and strengthening the existing code. What is the team composition? We work directly with the CEO as well as two developers. How did you come to work with ClickIT Smart Technologies? We found them through Upwork. I had a call with their CEO and was impressed with his approach to DevOps as well as his demeanor and communication style. That’s why we ended up going with them. I explained what I was looking for in a developer and they had a good match for us. We started working with them via Upwork and now work together directly. How much have you invested with them? We’ve spent about $50,000. What is the status of this engagement? We started working together in March 2018 and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve had massive results in terms of improving the code we already had. For example, one of their developers reduced the time for a query that our in-house developers had built from 8 seconds to .1 seconds. How did ClickIT Smart Technologies perform from a project management standpoint? We use Basecamp, Trello, and Slack. They've been great at slotting into our existing communication structure rather than imposing theirs on us. They have great communication skills, including perfect English, and are very responsive at all times. The best thing about working with them is that they feel like a part of our team. When I’ve used external agencies in the past, there was always an “us and them” dynamic. With ClickIT, they’re fully integrated into our team. We’re constantly on Slack together to talk about the projects. They’re fun—and just great people to work with. What did you find most impressive about them? What I really love is that ClickIT has our business interests in mind. A DevOps engineer we worked with before recommended high-tech solutions that were ahead of what we needed. ClickIT understands that we’re a startup. They make recommendations based on what they think is the most cost-effective solution and don’t push other things on us. Their developers also have strong DevOps and full-stack development skills. They’re efficient and the code is clean. I can’t say enough good things about them. They're diamonds in the rough. I wasn't expecting to find such brilliant engineers to work with when I first hired them. I was blown away. Are there any areas they could improve? No. We started working together in mid-March and now it's December—and we've had no issues at all. --- #### Platform Development for Event Ticket Management Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: **Project Summary**: ClickIT developed an online ticketing platform built for handling large events. They used Node.js, Bootstrap, and Google Cloud Platform for the solution. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Ticket To Go - Industry: Information technology - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 17, 2018 **Feedback Summary**: The delivered platform has boosted sales by 70%, which speaks to the collaboration’s success. While there were a few development issues, ClickIT promptly addressed them. Their helpful and open approach are highlights of their work. ""We had a good working relationship." " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a concert promotion company. We sell tickets online for massive cultural, sports, and music events in the northern area of Mexico. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT? They designed and developed our platform, which included an online payment system. **SOLUTION** What was the scope of their involvement? They built a Node.js and Bootstrap application on the Google Cloud Platform. What is the team composition? There consisted of about five people and a team leader. How did you come to work with ClickIT? I know the owner personally, but they had been referred to us before. How much have you invested in them? The project was developed in two stages. The first one cost around 103,000 Mexican Pesos (approximately $5,405 USD) and it increased after that. What is the status of this engagement? We started working together in June 2016 and ended the collaboration around September. The project lasted about three months in total. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The platform has helped us increase our sales by 70%. While we have encountered some minor issues such as duplicated tickets and other inconsistencies, they managed to fix them quickly. If I had to grade them, I’d give them an 8 out of 10. How did Click IT perform from a project management standpoint? They were always available, open to any questions, and willing to help. What did you find most impressive about them? They met our expectations. We had a good working relationship, but there was nothing exceptional. Are there any areas they could improve? I couldn’t mention anything. Everything has been okay. --- #### Drupal Web and Database Dev for Digital News Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: May 2016 - Ongoing **Project Summary**: ClickIT Smart Technologies built and supported a digital news website. They now continue to implement new functionalities, maintain infrastructure, and configure hosting. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** IT Integrator, Digital Media Company - Industry: Media - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 31, 2018 **Feedback Summary**: Over several years, ClickIT Smart Technologies reduced infrastructure costs while optimizing the website and adding successful new features. The agency continually impresses with their personable communication, thorough process explanations, and well-organized project structure.  ""...they are good at clearly explaining what we don't understand." " **BACKGROUND** Introduce your company and what you do there. We are a digital and print newspaper in Saltillo, Mexico. I am a digital integrator, so I have direct contact with ClickIT Smart Technologies as they build our site. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT Smart Technologies? We contacted them for new implementations for our site. They made corrections and helped us manage our code and infrastructure, which is hosted through Amazon Web Services. **SOLUTION** What was the scope of their involvement? They use SMS, Drupal, Amazon Web Service technologies, RDS, Aurora Databases, S-2, and S-3, along with some JavaScript and PHP. They configured different servers, modules, and general code. What is the team composition? We contract with one developer. In addition, I am in contact with the project manager, the CEO, and the account manager. How did you come to work with click it? Since they are located in the same city as our company, they attracted our attention when we had different technology projects. We’re based in a medium-sized city, so it is hard to find services as professional as the ones they provide. We sometimes have to find companies on other cities, but we were impressed with their portfolio and professionalism. We contacted them and have been working together for three years. How much have you invested in them? Until now, we have spent about 250,000—300,000 pesos ($10,600—$16,00 USD) on different projects. What is the status of this engagement? We are still working with them. Although we hire other providers for different projects, we work with them most on our main site. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We have integrated different features on our website, mainly focused on stabilization, optimization, and speed. We’ve also reduced our infrastructure service costs. There are still some things we have to do with them. How did ClickIT Smart Technologies perform from a project management standpoint? They accommodated us well. We had some meetings and got to know them personally. In general, their project management was good. We are good with timelines, and they communicated with us through various channels. We've been using Slack to communicate with them and haven't had any problems.  What did you find most impressive about them? They are well-organized, they always keep us informed, and they are good at clearly explaining what we don't understand. Are there any areas they could improve? We have been very comfortable working with them, so I would say our experience has been very good. --- #### Multiple Developments for Adult Care Center **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Sep. 2016 - Ongoing **Project Summary**: ClickIT Smart Technologies assisted with the development of several products, including WordPress pligoms and payment transaction software.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Partner, Adult Care Center - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 30, 2018 **Feedback Summary**: Bringing ClickIT Smart Technologies onboard led to satisfied clients, reduced costs, and intensified growth. The agency stuck to tight timeline and budget restrictions while adapting to new management styles, making them an ideal partner for small businesses. ""They work quickly and know what they are doing." " **BACKGROUND** Introduce your business and what you do there. I am the managing partner of a small advertising and communications firm. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT Smart Technologies? We needed help with development for various projects. **SOLUTION** What was the scope of their involvement? They have used WordPress plugins such as Events Planner, as well as transactional software for payment processing. What is the team composition? I worked with Alfonso Valdés [CEO, ClickIT], who was my point man. How did you come to work with ClickIT Smart Technologies? I was looking to outsource and found them through a site. I had interviewed more than five firms. After receiving a small probationary assignment, and Alfonso and ClickIT did the best job. How much have you invested in them? We have spent over $10,000. What is the status of this engagement? We began working with them in September of 2016, and the work is ongoing on other collaborations. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our clients are very happy with the product delivered. Their work has allowed us to grow and control costs as we expand. How did ClickIT Smart Technologies perform from a project management standpoint? They adapt to my project management systems and have been very responsible. They understood the importance of deadlines and were committed to them. What did you find most impressive about them? They work quickly and know what they are doing. Alfonso is friendly and sensitive to medium-sized businesses. Are there any areas they could improve? No. --- #### Application Development for Retail Store Chain **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Aug. 2015 - May 2016 **Project Summary**: ClickIT migrated an e-commerce and online payments system from .NET to HTML. They incorporated email and text notifications via Trumpia and Emersys and set up the platform’s frontend and backend. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations, Retail Chain - Industry: Retail - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 28, 2017 **Feedback Summary**: Their experience and Agile project management enabled them to tackle the complex, high-value application quickly and deliver a win-win solution. They collaborated well and generated useful ideas, demonstrating their investment in the project’s success.  ""They were very proactive and stayed ahead of the project." " **BACKGROUND** Introduce your business and what you do there. We are a 35-year-old retail agency focused on the California, Arizona, and Nevada region, and we have an e-commerce presence as well. I’m the VP of Finance Operations. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT? We’re a diverse company with different technologies. Our tech department hosts the sales point, enterprise resource planning, accounting, and all similar systems. We also have an e-commerce platform on Magento and online payments on SQL. These are based on different technologies because of the years they were created. We decided to integrate payments and e-commerce in one platform, developing it in .NET. We looked for internal resources in our mid-sized department, but resources were already assigned to other application projects. We needed someone with .NET experience and Agile technologies to help us with this project. **SOLUTION** What was the scope of their involvement? ClickIT helped us convert the payment system to .NET. They had to migrate or transform both the payment platform and the backend. It was a complex task because we had to integrate all of it with processors and banks. Client payments are similar to credits. The frontend needed to convey this and our teams needed to be able to visualize it in the backend as well. The app also included emails and text functionalities, which they helped us integrate using Emersys and Trumpia. What is the team composition? Around 5 developers. How did you come to work with ClickIT? We looked for different providers and development services to outsource the work. We tried India but time zones were a problem. I asked around among my friends and contacts in my hometown in Mexico, and I received a reference for them. Many of my contacts own systems agencies and one directed me to ClickIT, so I contacted them. We looked at them and their projects. They’re a young group of engineers in Mexico. It took 4–5 months to make a decision internally and after looking at all bids, we started with them. What is the status of this engagement? We contacted them in August 2015, we signed the contract in November 2015, and they finished in May 2016. We hired an internal resource to manage and adjust it depending on our requirements and needs. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? It’s a very important project for us, because this application processes 25% of the company’s payments. The application was a win-win. How did ClickIT perform from a project management standpoint? One of their engineers communicated with me on project management. We had weekly meetings to discuss advancements. They were really fast, and we were able to quickly start testing the application. They understood the requirements well. We had a sense of urgency and they had our support. What did you find most impressive about them? The notifications feature within the solution was their idea. They were very proactive and stayed ahead of the project. They were motivated to provide a good solution. Are there any areas they could improve? There was a bit of a language barrier, as sometimes staff members other than me didn’t understand their pronunciation. There were no real issues with this, thanks to the documentation and the fact that I’m bilingual, but this would be an area for improvement. --- #### Platform Dev for Customer Experience Software Firm **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Feb. 2017 - Ongoing **Project Summary**: ClickIT migrated an AWS platform to Azure, and currently provides infrastructure support. Their developers also employed Java while augmenting backend-related development. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Interactive Content Platform - Industry: Information technology - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 25, 2017 **Feedback Summary**: Market results have been positive, and ClickIT continues to leave a remarkably positive impression. Their team has been consistently responsive in times of need to make sure projects adhere to requirements and deadlines. Seamless project management is also an outstanding asset. "“I have nothing but positive things to say about their service.”" **BACKGROUND** Introduce your business and what you do there. I work for a software-as-a-service [SaaS]-based publishing and collaboration platform that’s been in business for 5 ½ years. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT? We needed help with platform development. **SOLUTION** What was the scope of their involvement? ClickIT provided infrastructure support. We were initially on AWS [Amazon Web Services], but they migrated us to Azure 2 years ago. They provide ongoing support and implementation for all of our IT needs regarding infrastructure. They assigned developers who used Java at various stages of backend-related work to support projects that we were working on. What is the team dynamic? There have been a handful of developers over the course of the years. How did you come to work with ClickIT? We chose them because of their expertise. I’ve had a long-term relationship with them, and they’ve always been very responsive to our needs. There have been several times when we’ve needed immediate support, and they’ve jumped in every time to make sure we’re staying on track. What is the status of this engagement? We started working on this specific project in February 2017, and the relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve taken us to market, and their results have been good. I have nothing but positive things to say about their service. How did ClickIT perform from a project management standpoint? We use different project management tools that are all involved with and integrated into our systems. We usually communicate via Skype or Slack. They’ve been very responsive. What did you find most impressive about them? I don’t have a comparison, because we’ve used them from day one. Our experience has been really good, so I continue to use and recommend them. Are there any areas they could improve? No. I don’t have any complaints. --- #### AI Voice Bot Development Staff Aug for Automotive Company **The Project** - Services: AI Development, IT Staff Augmentation - Project size: Confidential - Project length: Mar. 2025 - Apr. 2026 **Project Summary**: ClickIT supplemented an automotive company's voice bot development team. The team handled the client's main digital voice assistant bot and trained new natural language understanding (NLU) models. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** SVP of Engineering, Better Car People - Industry: Automotive - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 8, 2026 **Feedback Summary**: ClickIT completed the required tasks and components within the required amount of time. The team consistently delivered on time and communicated in person, virtually, and through email and messaging apps. Moreover, the client was impressed with the quality of ClickIT's employees. ""The quality of ClickIT's employees was impressive."" **BACKGROUND** Introduce your business and what you do there.I'm the SVP of engineering at Better Car People, an automotive company. We partner with automotive, RV, marine, and power sports dealers to boost profits and customer loyalty through customizable training, coaching, and lead management programs focused on people, processes, and technology. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ClickIT?We hired ClickIT to supplement our voice bot development team. **SOLUTION** What was the scope of their involvement?ClickIT worked on our main digital voice assistant bot and trained new NLU models. The team enhanced the core functionality of the bot and built new components.What is the team composition?We worked with 2–5 teammates from ClickIT.How did you come to work with ClickIT?We found them through an online search. We chose them over other options because of their high ratings and great culture fit.What is the status of this engagement?We worked together from March 2025 to April 2026. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?ClickIT completed the required tasks and components within the required amount of time. The team was very successful.How did ClickIT perform from a project management standpoint?They consistently delivered on time. We communicated in person, virtually, and through email and messaging apps.What did you find most impressive about them?The quality of ClickIT's employees was impressive. --- #### DevOps Managed Services for Healthcare Company **The Project** - Services: DevOps Managed Services - Project size: $10,000 to $49,999 - Project length: Nov. 2025 - Jan. 2026 **Project Summary**: ClickIT provided DevOps services for a healthcare company. The team designed and implemented CI/CD pipelines and set up a development environment. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Healthcare Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 23, 2026 **Feedback Summary**: ClickIT successfully completed all tasks, marking the project's success. The team demonstrated great DevOps expertise and facilitated a flexible staffing arrangement. They also delivered work on time and responded well to the client's needs. The partners interacted across various channels. ""What did you find most impressive or unique about this company? Great DevOps expertise and flexible staffing arrangement."" **BACKGROUND** Please describe your company and position. I am the President of a healthcare company Describe what your company does in a single sentence.Predictive analytics for healthcare **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT to accomplish?DevOps infrastructure **SOLUTION** How did you find ClickIT?Online SearchWhy did you select ClickIT over others?High ratingsPricing fit our budgetGood value for costHow many teammates from ClickIT were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.AWS IAM hardening; CI/CD discovery, design & implementation; developer environment setup **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Project plan tasks achievedDescribe their project management. Did they deliver items on time? How did they respond to your needs?YesWhat was your primary form of communication with ClickIT?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Great DevOps expertise and flexible staffing arrangementAre there any areas for improvement or something ClickIT could have done differently?None --- #### Web & AI Development for Software Company **The Project** - Services: AI Development, Web Development - Project size: Confidential - Project length: Oct. 2024 - Jan. 2025 **Project Summary**: ClickIT DevOps & Software Development worked with a software company to rebuild their site's Django backend and React frontend. This involved updating the site's machine-learning models. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Engineering, Plutoshift AI - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 10, 2025 **Feedback Summary**: ClickIT DevOps & Software Development delivered functional APIs, an updated and fully functional frontend, and retrofitted ML models. The team was deeply involved in the planning process from the beginning and provided deliverables promptly. Moreover, they were communicative, polite, and efficient. ""Their engineers were effective, polite, and communicative."" **BACKGROUND** Please describe your company and position.I am the Director of Engineering of Plutoshift AIDescribe what your company does in a single sentence.AI solutions for the industrial sector, providing historical and predictive insights into efficiency, sustainability, and operational resilience. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?Application Development **SOLUTION** How did you find ClickIT DevOps & Software Development?ReferralWhy did you select ClickIT DevOps & Software Development over others?Close to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meHow many teammates from ClickIT DevOps & Software Development were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The goal was to completely rebuild the outdated Django backend and React frontend, and retrofit and update existing ML models, which we didn't know anything about. The engineers were involved in planning, architecture, implementation, and process improvement from the very beginning. Additionally, the backend engineer was able to effectively collaborate with the team regarding the ML functionality. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Functional API's, an updated and fully functional frontend, and functional ML models.Describe their project management. Did they deliver items on time? How did they respond to your needs?Engineers were involved in planning from the beginning and provided deliverables in a timely manner.What was your primary form of communication with ClickIT DevOps & Software Development?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their engineers were effective, polite, and communicative. Great culture fit.Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?No. --- #### Custom Software Development for Research Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: A research company has hired ClickIT DevOps & Software Development to build and operate AWS infrastructure to power their platforms. This involves maintaining the client's software delivery pipelines. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 3.5 **The Reviewer** CoS, Research Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 5, 2023 **Feedback Summary**: Thanks to ClickIT DevOps & Software Development's reliable development support, the client enjoys a functional solution and a streamlined delivery pipeline. Moreover, the team ensures a smooth workflow through their responsiveness. ""We're impressed with their responsiveness."" **BACKGROUND** Please describe your company and position.I am the CoS of a research companyDescribe what your company does in a single sentence.Clinical Research for Parkinson's Disease **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?custom software development **SOLUTION** How did you find ClickIT DevOps & Software Development?YouTeamWhy did you select ClickIT DevOps & Software Development over others?Referred to meOtherHow many teammates from ClickIT DevOps & Software Development were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Build and Operate AWS infrastructure to power our platformsbuild, maintain, improve software delivery pipelines **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?working softwareDescribe their project management. Did they deliver items on time? How did they respond to your needs?yes, responsiveWhat was your primary form of communication with ClickIT DevOps & Software Development?Virtual MeetingWhat did you find most impressive or unique about this company?We're impressed with their responsiveness.Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?more thorough in analysis and application of solutions --- #### IT Staff Augmentation for Fundraising & Wishlist Platform **The Project** - Services: Custom Software Development, IT Staff Augmentation, Web Development - Project size: $200,000 to $999,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: ClickIT DevOps & Software Development provides IT staff augmentation services for a fundraising and wishlist platform. The goal is to develop new features for the platform and rebuild the admin dashboard. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, CUDDLY - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 21, 2023 **Feedback Summary**: The client has been pleased with ClickIT DevOps & Software Development's efforts. The team is very professional with their work — they deliver reliable services on time and with the utmost quality. Moreover, they manage tasks well and are always willing to go beyond the call of duty. ""They always deliver with quality and on time."" **BACKGROUND** Please describe your company and position.I am the Executive of CUDDLYDescribe what your company does in a single sentence.Platform for animal fundraising for non-profits. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?Staff Augmentation **SOLUTION** How did you find ClickIT DevOps & Software Development?I inherited the relationshipWhy did you select ClickIT DevOps & Software Development over others?Referred to meHow many teammates from ClickIT DevOps & Software Development were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The team was responsible for the ongoing development of new features. We were rebuilding our development pipelines and our administration dashboard. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The team is held to timelines that are fairly aggressive. They always deliver with quality and on time.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management is handled by our company.What was your primary form of communication with ClickIT DevOps & Software Development?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their ability to just get it done without complaint and with quality. They are always volunteering to do more.Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?At this point in time, no. --- #### AWS Infrastructure Consulting for Blogging Solution Provider **The Project** - Services: Cloud Consulting & SI - Project size: Less than $10,000 - Project length: June - Aug. 2023 **Project Summary**: ClickIT DevOps & Software Development provided AWS infrastructure consulting for a blogging solution provider. The team configured two additional AWS regions in the client's existing infrastructure. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, DropInBlog - Industry: Information technology - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Aug 28, 2023 **Feedback Summary**: ClickIT DevOps & Software Development helped the client to operate successfully in three AWS regions. The client had a direct link with the engineering team, which was truly valuable for the project. The team had effective communication through Slack and was responsive to the client's inquiries. ""They demonstrated exceptional responsiveness to all inquiries and adjustments."" **BACKGROUND** Please describe your company and position.I am the CTO of DropInBlogDescribe what your company does in a single sentence.Embeddable blogging solution. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?Add additional AWS regions to our Infrastructure **SOLUTION** How did you find ClickIT DevOps & Software Development?ReferralWhy did you select ClickIT DevOps & Software Development over others?Pricing fit our budgetGood value for costHow many teammates from ClickIT DevOps & Software Development were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.At the moment, our operations were confined to a single AWS region, but we intended to configure infrastructure in two additional AWS regions. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We are officially operating out of three AWS regions.Describe their project management. Did they deliver items on time? How did they respond to your needs?Following our initial calls to deliberate on the project scope, they presented their proposed plan. Our primary mode of communication during the implementation was through Slack, and they demonstrated exceptional responsiveness to all inquiries and adjustments.What was your primary form of communication with ClickIT DevOps & Software Development?Email or Messaging AppWhat did you find most impressive or unique about this company?Having a direct link to the engineer working on the project was truly valuable.Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?No --- #### Staff Aug & SaaS Platform Deployment for Utilities Company **The Project** - Services: Cloud Consulting & SI, IT Managed Services, IT Staff Augmentation - Project size: Confidential - Project length: Oct. 2022 - Ongoing **Project Summary**: ClickIT DevOps & Software Development provides a DevOps engineer for a utilities company. The team assists the client in the deployment of a SaaS platform and in the creation of AWS infrastructures. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Engineering Lead, Utilities Company - Industry: Utilities - Client size: 10,001+ Employees - Review Type: Online Review **The Review** — Aug 10, 2023 **Feedback Summary**: ClickIT DevOps & Software Development's work meets the client's expectations and has a good response time. The team has shown impressive DevOps development knowledge and skills. The team delivers work on time and is very responsive through email and virtual meetings. ""I have been impressed with the skill and knowledge of our DevOps engineer."" **BACKGROUND** Please describe your company and position.I am the Engineering Lead of an utilities companyDescribe what your company does in a single sentence.Our parent company is a clean energy utility provider that provides Green House Gas reporting and other related capabilities. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?Help with Production DeploymentsHelp with planning and optimizing AWS infrastructureHelp with building out CICD capabilities **SOLUTION** How did you find ClickIT DevOps & Software Development?Online SearchWhy did you select ClickIT DevOps & Software Development over others?High ratingsClose to my geographic locationPricing fit our budgetHow many teammates from ClickIT DevOps & Software Development were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.This ongoing project involves deployments for various production components of our SaaS platform, creation and maintenance of various AWS infrastructure, security considerations, troubleshooting the same, and providing consulting regarding the same. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?There are no hard metrics, but rather monitoring of the work being completed and the number of times a project has to be revisited to address issues in original requirements or understanding. Also, the response time is a critical metric.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, things are handled in a timely manner. Our DevOps engineer is very responsive. He has to work with our distributed development teams and this is never an issue.What was your primary form of communication with ClickIT DevOps & Software Development?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I have been impressed with the skill and knowledge of our DevOps engineer.Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?I believe our DevOps engineer, while very strong, could be a bit more consultative, meaning bringing ideas to the table rather solely than receiving them from us. It's not to say this does not happen, but it could happen more often. --- #### Staff Aug & DevOps Support for Concierge Services Company **The Project** - Services: Cloud Consulting & SI, IT Staff Augmentation - Project size: Confidential - Project length: Mar. - Oct. 2023 **Project Summary**: ClickIT DevOps & Software Development provides staff augmentation and DevOps support services for a concierge services company. The team performs Infrastructure as Code (IaC) work using Terraform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Engineering, Concierge Services Company - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 2, 2023 **Feedback Summary**: ClickIT DevOps & Software Development’s work meets the client's expectations, and their code is reliable and scalable. The team has shown impressive work culture — they deliver work on time and are responsive through email and virtual meetings. ""I'm impressed with their great culture and response."" **BACKGROUND** Please describe your company and position.I am the Director of Engineering of Concierge PlusDescribe what your company does in a single sentence.Concierge Plus makes life easier for property managers and security companies by giving them new ways to drive productivity and make condo boards and residents happier. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?DevopsSecurityIaC **SOLUTION** How did you find ClickIT DevOps & Software Development?Online SearchWhy did you select ClickIT DevOps & Software Development over others?High ratingsClose to my geographic locationPricing fit our budgetGood value for costHow many teammates from ClickIT DevOps & Software Development were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.IaC using terraform Containerise monolith application Disaster recovery plan Continous integration **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Reliability ScalabilityDescribe their project management. Did they deliver items on time? How did they respond to your needs?YesWhat was your primary form of communication with ClickIT DevOps & Software Development?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I'm impressed with their great culture and response.Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?A little bit more feedback. --- #### FDA-Compliant SaMD for AI Forecasting Company **The Project** - Services: Custom Software Development, Web Development - Project size: $50,000 to $199,999 - Project length: Jan. - June 2023 **Project Summary**: ClickIT DevOps & Software Development was hired by an AI forecasting company to build an FDA-compliant SaMD. The project started with a written specification and a Python AI model for the software. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Medical Device Product Development Consultant, Mullen, LLC - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jun 1, 2023 **Feedback Summary**: ClickIT DevOps & Software Development completed the project on time and within budget. They followed an agile software development methodology and communicated with the client regularly. The team delivered the agreed-upon deliverables, and the client was pleased with their dedication and values. ""They walk their talk."" **BACKGROUND** Please describe your company and position.I am the Medical Device Product Development Consulting of Mullen, LLCDescribe what your company does in a single sentence.AI forecasting related to fetal development and delivery of healthy babies. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ClickIT DevOps & Software Development to accomplish?Build a Software as a Medical Device (SaMD), beginning with a product spec and following FDA-compliant quality system requirements. **SOLUTION** How did you find ClickIT DevOps & Software Development?Online SearchWhy did you select ClickIT DevOps & Software Development over others?Close to my geographic locationGreat culture fitGood value for costCompany values alignedHow many teammates from ClickIT DevOps & Software Development were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The development team started with a written specification and a provided python AI model and developed a SaMD (Software as a Medical Device) in about 4 months. This included the entire spectrum of FDA design controls (User Needs, Design Inputs, Design Process, Design Outputs) and the verification of the product to the specifications with documented test results. The team went from zero understanding of FDA compliance issues to fluency in the process. Furthermore, ClickIT provided cybersecurity penetration testing and remediation of identified issues. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project was completed with an FDA-ready submission package on-time and at the committed budget.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, on time. The team followed an agile software development methodology, including sprint planning, daily standups, sprint demos, retrospectives and so on. The team developed curiosity over the process of the project and began to ask useful probing questions about the intent of the application that may have been missing from the original specification.What was your primary form of communication with ClickIT DevOps & Software Development?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Values. Values. Values. This is a company that provides the agreed-upon services and does so in a way that deeply respects its people and its customers. I watched them remotely (stand-ups, sprint reviews) and I watched them in person (at their offices). They walk their talk.Are there any areas for improvement or something ClickIT DevOps & Software Development could have done differently?For all of their strengths, there are always other strengths to develop and add to the company offer. If I have the opportunity to work more with this team, I will encourage a deeper commitment to engineering analysis that precedes implementation. This can reduce rework. As an example, we implemented our cloud-based infrastructure twice due to performance issues. This could have been avoided if we had done some analysis of throughput needs. --- #### AWS Migration for Cloud Consultancy **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Mar. 2022 - Mar. 2023 **Project Summary**: ClickIT DevOps & Software Development supported migration to the AWS cloud for a cloud consultancy. They implemented CI/CD pipelines to transfer data and host the platform on AWS. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** VP of Infrastructure, Cloud Consultancy - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 19, 2022 **Feedback Summary**: ClickIT DevOps & Software Development delivered all the promised deliverables on time and within the agreed-upon budget. They were communicative and responsive, ensuring an effective workflow. Their ability to adapt and consistently produce high-quality work were hallmarks of their work. ""All CI/CD pipelines were created and documented according to the requirements."" **BACKGROUND** Please describe your company and your position there. VP of Infrastructure **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? Migrate from on premise to the AWS cloud using CI/CD pipelines **SOLUTION** How did you select this vendor and what were the deciding factors? Previously worked with this vendor. Past projects were successful so deciding to work with them was easy. Describe the project in detail and walk through the stages of the project. Review current state of the product Design and architect a DevOps solution to migrate to AWS implementing CI/CD pipelines Build the CI/CD pipelines that will be used for the migration Migrate all systems How many resources from the vendor's team worked with you, and what were their positions? 1 Senior AWS DevOps Engineer **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? All CI/CD pipelines were created and documented according to the requirements. How effective was the workflow between your team and theirs? Great! the consultant was issued a device and uses the same communication tools and work methodology that the rest of the company uses. What did you find most impressive or unique about this company? Their ability to adapt to different changing environments and continue to produce valuable and maintainable work Are there any areas for improvement or something they could have done differently? Not at the moment --- #### Custom Software Dev for Transport Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Sep. 2021 - Apr. 2022 **Project Summary**: A transport company hired ClickIT DevOps & Software Development to develop an application that would connect with their clients. The technologies used were web service and URL for connection. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Management Position, Fletes Lozmar - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review **The Review** — Sep 14, 2022 **Feedback Summary**: ClickIT DevOps & Software Development successfully delivered the application on time and made quick adjustments based on the needs of the operation. They demonstrated excellent leadership style and an effective communication flow. Their level of commitment to the clients was top notch. ""If they did not know about the subject, they would investigate and provide a solution to develop what was requested"" **BACKGROUND** Please describe your company and your position there. Transport company, administration position. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development, and what were your goals? To develop an application that would connect with the client's to receive data, stamp fiscal documents and a freight bill complement, and return the information to them. **SOLUTION** How did you select this vendor and what were the deciding factors? I interviewed several programmers who did not meet my expectations, they gave me the Click IT contact and when I met with them I had no problem getting them to understand the scope of the project. Describes the scope of work in detail, including the project steps, key deliverables, and technologies used. The project had several changes along the way, first the main objective was defined, but when it was tested in operation, its algorithm became more complicated. A communication channel had to be built between my application and that of my client, which was the first step to be able to receive information and return it. After receiving it, it had to be sent to the tax stamp, and the corresponding documents were returned. The technologies used were webservice, and URL for connection. How many people from the vendor's team worked with you, and what were their positions? 5. 1 project manager, 4 programmers, Plus the administrative staff behind them. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The project was delivered on time in the first stage and adjustments were made taking into account the needs of the operation. Describe their project management style, including communication tools and timeliness. The leadership style exercised by the project manager is good, his communication was always effective on project issues. He had control of the times with his team and I had no major problems with the deliverables. What did you find most impressive or unique about this company? The level of commitment to their clients. If they did not know about the subject, they would investigate and provide a solution to develop what was requested. There are no limits of knowledge, if they don't know they investigate it. Are there any areas for improvement or something they could have done differently? Nothing important enough to mention. --- #### DevOps Engineer Augmentation for Healthcare Software Firm **The Project** - Services: Custom Software Development, IT Staff Augmentation - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: ClickIT DevOps & Software Development augmented a DevOps engineer for a healthcare software firm. One needed to support the client's server infrastructure and two more would build their CI/CD process. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Head of Engineering, BetterRX - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Aug 11, 2022 **Feedback Summary**: ClickIT DevOps & Software Development's workflow has been great. They've shown a close focus on AWS and DevOps, which the client highly appreciates. Overall, there's nothing to improve on. ""Their workflow has been great."" **BACKGROUND** Please describe your company and your position there. I am the Head of Engineering. Our company provides healthcare software related to prescription management. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? We needed to fill a DevOps engineer position that we had available. **SOLUTION** How did you select this agency and what were the deciding factors? In reviewing Clickit they had a very strong focus in AWS and DevOps which was the right fit for what we needed. Describe the project in detail and walk through the stages of the project. This is an ongoing project to one help support our server infrastructure and two to build out our CI/CD process. Describe the recruitment process in detail. Company provided a candidate, we tested and interviewed. Candidate scored very high on the tests. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? We can't provide measurables at the moment. How effective was the workflow between your team and theirs? This was an augmentation of staff. Their workflow has been great. What did you find most impressive or unique about this company? High focus on AWS and DevOps. Are there any areas for improvement or something they could have done differently? none --- #### Recruitment Services for Web Services Company **The Project** - Services: Business Consulting, HR Consulting, IT Staff Augmentation - Project size: Confidential - Project length: Oct. 2021 - Ongoing **Project Summary**: ClickIT DevOps & Software Development oversaw the recruitment process for a web services company. Their team defined requirements, job postings, and requirements for the project.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** DevOps Director, Web Services Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 1, 2022 **Feedback Summary**: ClickIT DevOps & Software Development’s work has been met with positive acclaim. The team is efficient, hardworking, and skilled. They also train their recruits, thanks to the effectivity of their impressive skills. ""The quality of work and training that the ClickIT team has really shined with what they deliver on a daily basis."" **BACKGROUND** Please describe your company and your position there. DevOps Director at a web services company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ClickIT DevOps & Software Development? DevOps Staff Augmentation **SOLUTION** How did you select this agency and what were the deciding factors? They are near shore, same timezone, and have a great culture of training and integrity Describe the project in detail and walk through the stages of the project. Ongoing DevOps Staff Augmentation for stacks in AWS using modern tech and CI / CD Describe the recruitment process in detail. ClickIT Team worked with us to understand requirements, job posting, and presented candidates with rich experience for an interview. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? The quality of work and training that the ClickIT team has really shined with what they deliver on a daily basis. How effective was the workflow between your team and theirs? ClickIT teams will engage during daily standups, report often on status and raise blockers to be addressed by the team What did you find most impressive or unique about this company? The fact that the engineer who joined us had a number of years of experience and was able to join and be immediately effective on their tasks was extremely impressive. ClickIT is very professional. Are there any areas for improvement or something they could have done differently? No --- ## Portfolio & Awards ### Modernizing Data Infrastructure with AI Technology AdMarketplace partnered with ClickIT to modernize its data workflows and implement AI-driven solutions, reducing development and maintenance costs while improving performance. The company’s objective was to enhance resiliency, efficiency, and speed by transitioning legacy systems, optimizing data processing, and integrating AI capabilities.The ChallengeImplementing an AI predictive model in a mobile app, optimizing data workflows, and migrating an existing application to Databricks to achieve seamless scalability and faster processing times. Our Implemented ServiceClickIT’s engineering team contributed to developing a web mobile app powered by an AI predictive model, enhancing tracking and optimizing follow-up questions. The team also transitioned data transformation processes from Jupyter notebooks to production-ready PySpark workflows on Amazon EMR, improving efficiency and performance. Additionally, they migrated an existing Java application to Databricks, leveraging Apache Kafka for real-time data ingestion and significantly reducing file processing times. ResultsWith ClickIT’s support, AdMarketplace now benefits from enhanced scalability and reduced operational costs through AWS infrastructure. The integration of AI-powered solutions improved data processing speeds, enabled real-time ingestion, and optimized file handling. Reducing processing times from hours to minutes while delivering smarter, more efficient interactions. ### AI-Powered Image Processing for Prenatal Care Ultrasound AI harnesses advanced artificial intelligence to transform prenatal care by providing precise, AI-driven estimations of a baby's expected delivery date through a cutting-edge web application. The company’s objective was to develop a high-performance AI model capable of processing ultrasound images while ensuring strict patient data privacy and seamless integration with AWS infrastructure. The ChallengeAccurately processing and analyzing ultrasound images, generating reliable predictive analytics for delivery dates, deploying a scalable AI model, and maintaining HIPAA compliance while ensuring high availability for critical healthcare services.Our Implemented ServiceClickIT provided Ultrasound AI with an AI Product Development Service, assembling a dedicated team of engineers to build a microservice using Python for image processing, with MongoDB Atlas for database management. The project leveraged Kubernetes, EKS, and Terraform for scalable deployment, ensuring real-time AI model inference and secure patient data handling.ResultsUltrasound AI now offers AI-generated delivery date forecasts, secure image viewing, and clinically validated predictive insights. By integrating advanced AI technology with a robust AWS infrastructure, the solution delivers a transformative approach to prenatal care, enhancing accuracy, security, and accessibility. ### Scalable & Flexible App to Create Restaurant Menus Stellar Menus provides smart QR code menus and AI that radically changes how restaurant owners optimize and present menus, leading to data-driven decisions, higher profits, and happier patrons. The company’s objective was to develop its first-generation app to usher this technology into the world. The challenge:Creating a scalable and highly available infrastructure to support their application in the cloud, having a continuous delivery system to iterate the development of the application quickly. Our implemented service:ClickIT provided Stellar Menus with three developers, a QA tester, and a cloud engineer. Together, they created multiple ECS clusters for each environment, launching each application component in containerized microservices, meeting the scalability requirement. Also, they used Terraform and Terraform Cloud to configure the entire infrastructure and migrated from DigitalOcean to AWS. Results:The implementation time of new features in the application was reduced thanks to the CI/CD system, and the availability of the application increased along with scalability. Additionally, Stellar Menus has attracted more customers and is looking for investors to fund the project’s next phases. ### DevOps and AWS Expertise for Construction Company Reconstruct offers visibility to its clients through a tool that enables them to revise every aspect of the construction process. It is currently expanding its operations and the demand for talented engineers that can help it achieve its goals. The challenge:Refactorization - Better architecture overall that makes the systems more reliable and standardized. Performance improvement - Look for new heuristics/algorithms to achieve faster rendering and load times in new and existing code. Our implemented service:ClickIT provided Reconstruct with four engineers to work on its project: two full-stack developers, a Mobile developer (React), and a DevOps engineer. The engineers helped the client to implement Terraform best practices and configure a lot of infrastructure on AWS. Also, they fixed, maintained, and developed the features of the Reconstruct application.  Results:Reconstruct now has a better understanding of the entire infrastructure components deploying in the Cloud. In addition, there was a considerable change in the client’s infrastructure on AWS, including that it is better organized and more secure, and the workflow for developers and DevOps improved. ### Simpler Deployment Process with Terraform Bebop Technology is a platform for remote and virtual workflows for live and post-production.  The client needed to update their Terraform templates to keep their production environments up to date and make them easier to manage and update. The client provides DevOps services to companies such as Funimation, Sony New Media Solution, and Sony Pictures Television. It is in charge of managing the Operations stage of many applications, from static sites to more robust applications with streaming services. The challenge:Audit the state of the templates with which it would work and verify the outdated state of the resources in AWS to draw up a strategy. Another challenge was to implement this strategy in production environments at the same time that the applications improve and grow their number of functionalities. Terraform advanced knowledge - Integrate infrastructure as service (IaaS) for all of the environments, which will help us have a faster response, launch, and improvements. AWS advanced knowledge - Add best practices and best solutions using AWS top technology. Experience designing CI/CD processes for different stacks - Create a new CI/CD workflow that will collaborate with the new Terraform and AWS implementations. Our implemented service:Good practices and a more optimal way of administration were implemented in the Terraform templates, and the status of the templates was synchronized with the current infrastructure. Results:The Bebop deployment processes with Terraform are simpler, the implementation times in the infrastructure were reduced, and managing the infrastructure became easier for new members. Apart from this, the process of implementing new tenants to the multi-tenant application was improved. ### Functional App for Marketing Analytics Company ChannelMix provides leading brands and agencies with marketing analytics to measure and grow marketing ROI. ChannelMix is pioneering future-ready marketing measurement with first-party analytics tracking and data models that deliver more accurate, sustainable, and impactful insights to the business. The challenge:ChannelMix wanted to replace an existing desktop application built in a custom C++ internal framework. Also, they wanted to partially replace an app that uses Tableau for visualization. The main assignment of this project was to maintain the C3 and Corona platforms of the client and to add new features so that the users of both platforms could perform their tasks faster and easier. Our implemented service:ClickIT provided ChannelMix with two engineers who gave support and maintained up-to-date backend modules written in Python. Also, they were responsible for maintaining the C3 and Corona code and updating and implementing new features. Results:ChannelMix now has a functional application that is compatible with AgularJS and React and has the capacity to receive support and keep updated. Additionally, ChannelMix has two sub-apps built with React and AngularJS hybrid in the C3 main app. ### Secure, Reliable, and HIPAA Friendly Architecture Carespace is a healthcare company that uses AI and ML to help users educate and identify different health topics. Most recently, due to the Covid-19 pandemic, they switched efforts and focused on delivering a new solution that will help the world to remain safe and act fast against the new disease. The challenge:Carespace needed a new infrastructure that would help them support and launch this new solution that also involves a physical device that measures body temperature. They wanted a new way to connect IoT endpoints to the Carespace platform. A secure, reliable, and highly available architecture that would recollect and process all of the data from the IoT devices. The most challenging piece of this new implementation was that it could not take a lot of time to be ready.  Carespace needed to automate, improve and cut down the deployment time, but the company was worried about quality and security. Our implemented service:ClickIT and the IoT engineers from Microsoft Azure designed a new solution based on Infrastructure as a Code, using Terraform and Azure technology. Together, they were capable of developing two different kinds of Multi-Tenancy and helping CareSpace to provide different alternatives to their clients. 1. A model for a low hosting price where CareSpace shared resources across multiple clients. It is very helpful for demo or testing environments. 2. A model designed for those clients (tenants) that needed more power. It is an Isolated architecture that uses the top services on Azure to ensure that the environment will have no issues with performance. Results:With the benefits of Terraform and Azure, we designed a top solution and were able to do it within three months instead of 6-7, which would have taken if Terraform removed. Carespace now has a Multi-tenancy integration, is HIPAA friendly, and has decreased deployment time, improved testing across multiple environments, and client satisfaction due to better performance. ### Multi-tenant and SaaS Application for Ed-tech Prosple is a careers and education technology company. Leading universities and organizations use their tech to connect students with education and employment opportunities.The challenge:Prosple needed to perform the provisioning of new cloud resources, such as Load Balancers and SSL certificates, into their current SaaS multi-tenant application. Their infrastructure was in a micro-services hosting called Platform.sh. This hosting is a serverless environment administrated by CLI and Scripts. Users started to grow and increase; therefore, this turned out a problem for Platform.sh capacity, service interruptions, and degradation began to appear, leading to looking for another cloud hosting that could provide High Availability and performance on their website. 1. Scalability and performance: Move their current website to AWS using Elastic Container Service. 2. Redundancy: Have multiple services in different zones to avoid downtime or service interruption. 3. Costs reduction: Use AWS Spot instances for the dev environments and reserve instances for production one. 4. Feature branch environment: Create a new replicated and isolated environment to test its features in order to destroy the environment once they confirm and merge. 5. Automation to create tenant farms: Manage “farms.” Once the first farm reached out its 25 certificates in its ALB, we launched another farm, creating its own ALB and ECS resources. Our implemented service:ClickIT performed integration of an AWS Lambda set of functions and Serverless Framework along with a UI owned by the customer. The same Lambda functions allow users the creation of new cloud resources with just a few clicks. The results:Everyone on the Prosple team can create their cloud resources and assign them to different tenants across the infrastructure. Also, they have 99% faster deployment and configuration of new tenants inside the cloud infrastructure. ### Infrastructure Migration for Security API Provider Metacert was founded in 2009. It is one of the largest and safest internet browsing API provider with over 10 billion sites in its Database.  The challenge:The company needed a team of experts to build an infrastructure capable of scaling on demand but without compromising the costs. It also needed a robust security and disaster recovery plan because of the hundreds of thousands of clients relying on its service. The development team was necessary to take care of and develop their services and integrate them with other ones. - Infrastructure Migration- Cloud Computing- Optimization and security Our implemented services:To solve database issues, we decided to go with AWS DynamoDB since we wanted a highly scalable and reliable solution. The next challenge was to integrate the API with the new database because the structure of the API calls was different, so we had to rebuild the API that they had. We have to migrate the site itself. Then we went with Elastic Beanstalk so it could scale up and down without compromising the costs.Results:Metacert has become a success in the market, they now have integration with other apps like Hipchat, developer apps, Slack, and more. Stability and security are our number one priority; that’s why Metacert has 100% uptime. It doesn’t matter if the traffic is high or low. ### AWS Cloud Cost Optimization for Web Development TruMedia is a web development agency focused on Multimedia content with multiple customers in the Cloud of AWS. The company is focused on development and customer satisfaction. They employ advanced AWS technologies to deliver content efficiently to their clients, but they weren't aware of AWS billing spikes.  The Objective:1. Reduction of AWS Costs.2. Increment visibility of AWS Billing.3. Replacement of traditional services with high-performance services, increasing the speed.4. Management of their DevOps department (which they didn’t have). Our implemented service:After launching our Server and AWS discovery process, we identified and mapped redundant resources and wrote a plan to mitigate this concern. Some activities to set up were automated scripts to stop instances when not needed and identify and replace instances with Reserved instances. The agency was using Load balancers inside Ec2 instances. We switched to Elastic Load Balancer (ELB), which costs $18-$20, and the GB is .008 of data proceeded, reducing by 65%. We identified other potential reductions with our technical checklist that overall lowered the billing by 40%. Our team also made additional activities to increase the speed of TruMedia’s site. We replaced the traditional services they had with high-performance services. By tagging all the instances; adding AWS Auto Scaling and limit provisioning; adding CDN and reducing bandwidth towards Amazon S3; and much more. In other areas, we took ownership of all the AWS management to implement DevOps practices and stabilize an EC2 instance that was facing a bottleneck/Memory leak in one of their PHP Laravel apps. We provided 24/7 support by frequently monitoring, proactively finding problems, and leveraging new AWS technologies for its customers. Result:We were able to reduce its AWS Cloud spending by 40%, increasing the firm revenue and helping them to focus on its development and creativity to design web products more efficiently.  ### Security Assessment for Authentication Mecanism IBSS (Internet Biometric Security Systems) has an online webmail portal for which there's a proprietary authentication login mechanism via voice and/or face recognition. IBSS wanted to assess the security of the implemented authentication mechanism as well as to perform a deep analysis of the current security state of the full portal. The challenge:IBSS had the requirement to perform Penetration Testing against the webmail portal in order to detect potential security vulnerabilities on their authentication login mechanism as well as in the whole portal so that those could be mitigated as soon as possible, preventing further potential cyberattacks on the infrastructure/application and/or customer data. Our implemented service:A Penetration Testing was performed using black­box and white­box techniques, which means that available public information was used to attack the application as well as private data (defined and provided by the customer in order to deep­dive and fast­drive the security assessment). This is the most realistic approach since that would be the scenario for an external attacker in a real-world situation. The analysis can always be split into Application and Infrastructure. The security assessment was performed by covering: -Vulnerability Assessment -Security Assessment -Penetration Testing Result:IBSS was able to identify several vulnerabilities and their type (Application and Infrastructure) with defined risk levels (Informational, Low, Medium, High, Critical, Hazardous) in order to prioritize those and assign the required efforts to address them. ClickIT helped IBSS to reduce the risk of being attacked since we provided a wide range of vulnerability metadata in the final Penetration Testing report, such as the vulnerability list, vulnerability definitions, impacts, worst-case scenarios, URL details, steps to reproduce each vulnerability (screenshots included) and remediation recommendations. ### Scalable, Secured & User-Friendly Financial Portal Curacao offers a finance portal. When you open an account, you will have an opportunity to establish your credit history nationwide. Your credit with Curacao will help you finance an auto or home loan, aid in a student loan for you or your family, and so much more. Curacao offers low-interest rates and easy payments. The challenge:Curacao had a payment portal, with its respective administrator site, updated with poor security. Also, it was developed with technologies not matching the company’s new standard. The architecture of the servers, including database design, was implemented without scalability in mind. This is why the site needed a redesign and recoding from the ground up. The incompatible technologies led to a new site development project instead of an improvement. Our implemented service:Replicate all the functionality and designs of the previous site. Replicate all the functionality for the administrator site. Design a new database. Implement better security and PCI compliance on the site. Design and implement a new architecture for the servers where the site will be hosted. Result:Curacao now has a new site with more options for scalability, security, and better user experience, as well as performance. Their services can now be delivered with improvements that their clients will appreciate since security, speed, and navigation are three very important aspects for every customer. ### E-learning Marketplace with Latest Technologies FutureED is a social enterprise that aims to contribute to the integral development of the human being in emotional, academic, technological, and familiar aspects through establishing, improving, and implementing practical educational models and self-sustainable and replicable concepts that offer excellence and a quality-level world. The challenge:Setting up an integral and full system where a specific issue was to consider the user experience to engage people and also to show a simple, intuitive, fast, and attractive interface with full functionalities. All these characteristics inside an auto­scaled group of servers protected by a private network while being able to communicate to the outside world with the bank authority. The infrastructure required a stable, pure code. There are several services able to scale up or down depending on network traffic.- LMS(Learning System management) - Marketplace - Social Network - Authentication & authorization Our implemented service:Following Scrum, there was constant contact with the client to notify progress of all infrastructure. We divided these projects into modules in order to develop independent code and functionalities and identify critical tasks and functionalities. The main objective was to have a highly available, scalable, secure, and optimized cloud infrastructure based mainly on virtual servers dedicated to different services which were provided by the client. Results:FutureED has 10,000 monthly traffic users, and the expectation was to grow traffic to 50,000 users per month in a year. They can create courses and sell them, enroll in courses and enhance skills, sell physical products too and send them by post office, and use classical payment methods and digital ones through banks and affiliates. Users keep in touch with registered users in the courses, sharing information and offering feedback. The owner can create full exercises, and tasks, upload files, and evaluate their students. ### AWS Migration for Food Delivery E-commerce Pepper Leaf is an e-commerce web application that works in Symphony (Php Framework). It allows its clients to buy fresh and delicious ingredients to prepare exquisite recipes. The objective:Pepperleaf needed to migrate its application to AWS and reduce its IT costs. The web app was previously hosted on Rackspace, and it needed to optimize its processes. That’s why they decided to migrate to AWS; to acquire its services and maximize their potential. The application had two web servers along with an NFS server and two load balancers which were around $1500 USD on Rackspace. Our implemented service:1. Server and App discovery. Our technical team made an evaluation of the environment in which Pepper Leaf was hosted. We found lots of servers, and just a few of them were needed. Next steps:- Dev environment creation on AWS.  - Document Root migration to EC2 Servers.  - Database Migration to RDS.  2. SSL Installation. Since it is an e-commerce, we recommended using an SSL certification to ensure the app's security. 3. Infrastructure Security. To secure the server, we added key authentication. We changed every server access port and implemented further security measures on the AWS Security Groups. At last, we hide versions of services like Apache, MySQL, and PHP. 4. Backup plan implementation. We added Server backups, Code backups, and Database backups to quickly recover from any contingency. 5. Database Resync. With the environment ready and the functionality tests completed, we resynchronized the database to avoid losing data or users. 6. DNS Migration to AWS.  Results:Pepper Leaf obtained an 80% cost reduction. It now has an infrastructure in AWS at the forefront; it uses managed services like RDS and has all its services versions updated. The web app has become more efficient than ever before for all its clients. ### Highly Optimized and Secure Traveling Site on AWS Havana VIP Tours, Travel & Events is a well-known website for travel booking to Havana, Cuba.The Challenge: Improve performance on server and website. Add security on the server and website by applying ClickIT’s hardening model along with security best practices for cloud environments. Make cloud environment capable of disaster recovery by implementing AWS snapshots and storing them on S3.Our implemented service:1. Execute the AWS Cloud as the new hosting site.2. Implement a LEMP stack for cloud infrastructure.3. We implemented this set of optimization practices for cloud infrastructure and website: PHP and Nginx metrics for supporting big loads, optimize images at WordPress and server level, add Gzip compression on Nginx, configure caching for headers, cancel all unnecessary services, and optimize tables on MySQL in order to simplify the overall query process.4. Add security on server and website: Secure SSH access, configure AWS Security Groups according to user permissions and needs, secure those ports vulnerable to attacks, configure permissions according to top security levels, install firewalls, antivirus, and malware removal tools, and secure root access.5. Implement AWS snapshots for disaster recovery.Results:Google PageSpeed scores raised from 60% to 100%, either on mobile or desktop. Website load time decreased by 3 seconds, which is reflected in the boost in customers’ visits. Also, the website’s requests for resources and services decreased by 35%. Finally, page size decreased by 8 MB, which contributed a lot to improve the overall site's load time. ### DevOps Transformation for Scalable Ticketing App Ticketbooth is an online ticketing application based on a sophisticated WordPress multisite and on AWS. They needed a critical DevOps transformation.The challenge:-Scale according to traffic needs. -Improve application speed.-Set up multiple AWS regions and synchronize code across them; in terms of Amazon RDS and Amazon EC2 Nodes. -Advanced security in all layers: network, server, and application. -A self-healing environment fully recoverable with Ansible and Terraform. -Use Amazon S3 with Amazon CloudFront to switch to CloudFlare.Our implemented service:1. Once they were in AWS, the first step was to set up AWS AutoScaling (per region) and Amazon Elastic Load Balancer along with Amazon EFS. 2. Replace Apache with Nginx and Varnish to reduce CPU usage and memory resources and increase concurrent users. 3. Implement AWS RDS Replication, Amazon EFS, and Lsyncd master/slave to have a different AWS region per each WordPress environment to satisfy traffic demands.4. Move its environment to a safe private Cloud network (Amazon VPC and OpenVPN). By following top-notch security practices and adding a local firewall such as CSF and AWS Security Groups.5. Automate the WordPress infrastructure with Ansible and Terraform for each domain.6. Centralize resources to help Auto scale, synchronize, and improve speed in your application. Results:TicketBooth was transformed into a modern web application, which is entirely cloud-native, following top AWS best practices for DevOps, Automation, and Architecture. The application began with a few hundred users, and the AWS architecture reached 10K users per day, ready to scale for a million users on demand.  ### User-friendly Application for Online Tickets Tickettogo offers online ticket sales for massive cultural, sports, and music events in the northern area of Mexico.The challenge:Integrate 2 applications (one to administrate the sales and one for sales online) in just one. Develop a mobile application for the customer on Android and iOS. Implementing the best Open Source technologies available on the market to fit the client’s needs. The application required a good architecture for the servers and to be able to manage different types of user accounts, list the events online, and have a user-friendly system to sell the tickets. Our implemented service:The client provided several user stories based on what they wanted the system to do. We created a preliminary design for the client in order to provide a demo of the functionality of the whole system, and we implemented the Scrum methodology. Our development team focused on the database creation for the first sprint, which lasted 3 weeks. After the first sprint, we started brainstorming to get ideas for the selling process and the validation of the mobile application. Having everything planned, the code was in development. We chose to develop a native application for iOS and a native app for Android. A server was provided, hosted on Google Cloud Compute. After having the code tested on our dev environment with no problems, we were able to deploy it on production.Results:We created a site for online ticket selling for massive events. Succeded with the client's expectations. Tickettogo now offers online sales of tickets for different events in the northern area of México. Tickettogo is a site where users can get tickets to attend their favorite band concert, sports team, or cultural events. ### Mobile and Web App for Food Reviews Startup Taco Guru wanted a new web and mobile application to locate the best taquerías in Mexico. Be a community where taco lovers can review and share their preferred taquerias. They required a mobile development solution that leveraged its existing web and brand design and that could meet the required performance for a national app. The challenge:Develop a mobile application with location functionality powered by Google Maps. It needed to be Android and iOS native, which provides faster performance and a high degree of reliability. It also needed to allow users to locate taquerías, add reviews, and take photos of the food and establishment. Our implemented service:We focused on front and back-end development to cover the inconsistencies in the app. Defined the user flow from the login screen to the user profile page and taquerías. We integrated the Facebook SDK to create a record through Facebook, so users could access directly with their profile.  The team restructured the taquerías profile so the app could show the most relevant information for the users, like open hours, reviews, and screens. We managed to implement the module to upload photos simultaneously in the reviews section with native iOS and Android libraries without affecting the performance or use of resources.  We used the creation of the reviews on the screens of the taquerias to facilitate tracking trends among users and analyzing information; so Taco Guru could modify its content based on the results. Most of the changes and modifications were applied in both operating systems (Android and iOS) so that the applications had the same functionality. Results:ClickIT managed to implement all the missing functions in the applications. Now users can see the nearest taquerias, the best-qualified and popular businesses, write reviews, share photos, and register new taquerias. It is now possible to win medals, level up and become an authentic Taco Guru.  ### DevOps Approach to Web Application on AWS Boatsetter is a platform that allows boat owners to list their boats for rent, captains to find freelance work, and anyone on the web who seeks a waterfull experience.  The challenge:It was an online web application developed in PHP, Laravel, Zend, and Lumen and had its infrastructure based on AWS. They needed to transform its infrastructure towards a DevOps-based approach with CI/CD and Automation highly secure following the PCI-DSS regulations. Our implemented service:1. We ran a security audit of all their apps and domains to assess risks and potential leaks in the Infrastructure. We advised them to run a Vulnerability assessment per each app. With these continuous activities and monthly PCI scans, we complied with the Infrastructure. 2. It migrated to a Virtual Private Cloud (AWS VPC) - The application environment was secured, and the Public and Private cloud network were segmented with components like AWS VPC Networking. ClickIT expanded the startup towards different networks in the cloud. 3. ClickIT advised to scale its app with solutions like AWS AutoScaling, and this was replicated to all environments. We automated this repetitive task using Terraform. 4. The app now uses AWS Code Deploy and GitHub webhooks to automate every deployment along its front-end and back-end services.  5. All infrastructure is now under code repositories and Terraform templates; everything is recoverable.  6. We provided an end-to-end Lean Application Delivery platform and suggested to transform the dev lifecycle to increase agility. CI/CD Pipeline was implemented, following technologies like Jenkins, AWS Code Deploy, GitHub, and EC2 instances. Results:ClickIT developed and scaled the application faster by automation and troubleshooting critical applications, reducing downtime by 80%. Our DevOps-managed services helped transform a small service slowness to a complex application architecture in AWS.  ### Highly Available GCP Architecture for eSports Site Immortals is an eSports organization dedicated to coordinating and participating in major leagues of eSports competitions such as Smash Bros, Dota 2, League of Legends, and Overwatch, among others.  The challenge:They wanted to count on a high-performance WordPress architecture that could satisfy the best standards for security, speed, and user experience. Since they needed a high-performance WordPress architecture, they also needed a highly capable and scalable server infrastructure, which could provide all the necessary resources to attend to the highest levels of demand. They opted to move from Siteground to Google Cloud Platform and to have GCP AutoScaling/Load Balancing implemented on their systems to have a flexible capacity to satisfy all the levels of demand. Our implemented service: - Perform a complete audit process, which contemplates: security, database performance, services, and resource conditions. - Configuration of the Google Cloud Virtual Machine (VM) and create a Virtual Private Cloud.  - Move all the content from the Immortals website into the new VM.​ - Optimize the enterprise WordPress application following Google PageSpeed best practices. - Perform thorough stress tests to validate our solutions. The migration was done to enhance the overall scalability, capacity, and performance of their website, and we applied our Google Cloud Platform best practices to build a high-performance system at WordPress and server levels.  Results:Immortals now has a highly available architecture on GCP. It can respond to server issues faster since Zabbix and Ajenti provide them with continuous vision over the server’s daily activity. The metrics on immortals.gg significantly improved since best practices were applied regarding static content retrieving, resource loading, and service performance, among others. ### SOC2 Compliance on AWS for Financial Application DecipherCredit is a financial application that allows credit applicants to get easier and more transparent contact with commercial lenders by providing lenders with the whole credit history information of credit applicants and allowing lenders to make strategic decisions regarding who is a good candidate for a loan.  The challenge:Their web-based Laravel application hosted in AWS required to comply with SOC2 standards at the infrastructure level since it processes, stores, and manages users' sensitive financial information. Our implemented service:Enhance the security of DecipherCredit’s cloud infrastructure by following the next actions. 1. Enable a multi-availability zone, Auto Scaling, and Load Balancing to keep the application up for users at all times. 2. Program periodic and automated backups for servers and databases to be able to restore in case of disaster. 3. Create a Virtual Private Network that contains the app and database servers so that only authorized users can access these sensitive information elements. 4. Create IAM roles on AWS, which ensure users have only the necessary access to resources. 5. Implement an effective monitoring approach over system files, databases, and application servers by the integration of Wazuh Intrusion Detection System (IDS), OSSEC File Integrity Monitoring System (FIMS), New Relic, and AWS Cloudwatch. Results:The app now has the capacity to be launched on a different availability zone in case of any critical failure that brings it down. Access to application servers and databases is now controlled and restricted. Personnel from Decipher now has a full vision of unauthorized access attempts, file changes, application processes, and resource usage. The app now has the necessary security controls to be a candidate for the SOC2 compliance audit. Undesirable intrusions and attacks decreased a 90%. Service interruptions dropped to zero. Customer confidence increased significantly, as well as the acquisition of new customers. ### Nearshore DevOps Team for Cloud Management Firm Eplexity is a cloud management and consulting firm that offers services in Automated Cloud Architecture, Cloud Consulting, and Cloud Managed Services. They needed to scale and extend his current Cloud and DevOps consulting team with a nearshore DevOps partner. The project consisted of moving some legacy applications to a new Kubernetes cluster with the help of CloudFormation, improving its performance, and solving any problem during this transition. The challenge:Moving the legacy systems to a new infrastructure. Apart from this, ClickIT implemented AWS technologies for easier management and determined the best tool for the migration required. Our implemented service:We conducted an AWS assessment covering the AWS five pillars covering Security, performance, monitoring, cost optimization, and reliability, along with the architecture of a CI/CD pipeline with AWS code pipeline, Code Deploy, and CodeCommit. This assessment was created as an action plan for this IoT project and executed in a timely manner. - Moved the legacy applications to a new Kubernetes cluster.- Implemented AWS CloudFormation for better management of the infrastructure. - Improved and optimized the resources used on this new infrastructure.- Deployed a production IoT application on Amazon Kubernetes with well-architected best practices. Results:Eplexity achieved the client’s requirements, and now the microservice and serverless ecosystem is running seamlessly and with top cloud practices. In addition, Eplexity can now scale his team as needed and cut the overhead costs that hiring in-house or U.S. local talent causes. They are able to increase profit and web development productivity by Nearshoring a partner like ClickIT. ### Cloud-based Solution for Finance Company FGI is a New York-based Finances company offering different products to the market, providing high-level solutions to clients across 60 countries. They offer asset-based lending, receivable financing, invoice discounting, credit insurance, foreign exchange, collection, risk protection, and mitigation services. The challenge:FGI was looking for a whole new cloud-based solution that could remove the on-premise barrier they were currently facing. Being a global solution, they needed a secure, high-performance, and highly scalable solution. Our implemented service:ClickIT put security as one of its top priorities, and it used managed services from AWS to make it bulletproof. Apart from this, ClickIT used AWS Guard Duty and CloudTrail, Cloudwatch, and Session Manager to limit the users and keep the threats out of the environments. Also, Terraform was used to provide new environments with these resources to secure all of the environments at the same levels.The following actions were also relevant to the process. - Designed a resilient architecture on the Cloud that meets the top requirements for FGI, including performance, security, and innovation. - Divided all infrastructure components and implemented microservices-based solutions using ECS and Docker. - Implemented best practices and compliance requirements to avoid security gaps. - Decreased the time that the app needed to deploy through all different phases of the workflow.Results:ClickIT services helped the development team deliver faster and improve their CI/CD and its process. Also, FGI improved its client satisfaction due to better performance.  ### PCI Compliance in Azure and AWS for Fintech App ArcusFi began to develop a technology that enabled immigrants to pay bills. Now, it is a Fintech inc5000 company that helps businesses make Fintech accessible for consumers across the Americas. Some fintech technologies they manage are Debt Pay-off and Liabilities Data. The challenge:Initially, ArcusFi was hosted on Azure and AWS, and they needed to improve their security within their AWS environment, servers, and software. Apart from this, they are required to be PCI compliant to integrate and collaborate with their Bank’s APIs and systems, Top National banks, including Bank of America, Visa, and Wells Fargo. Our implemented service:We helped ArcusFi to comply with third-party banks fulfilling the 12 PCI compliance requirements. Aside from this, we guided their development team to leverage PCI compliance’s security best practices. We gave them mature AWS/DevOps practices to continue operational excellence, increase time to market, and increase development agility and productivity.Results:With the principles and practices adopted by our ClickIT DevOps experts, ArcusFi can now get more bank partnerships and grow its revenue with more clients since ArcusFi has a reliable, secure, and resilient enterprise API fintech application. They reduced 40% of their application downtime, increased their deployment procedure up to 30%, and we helped them streamline their CI-CD process, which gave them a lot of agility and more focus on development. Testimonial:"The bank had a unique specification which was overall really complex, more so because of the timelines. ClickIT delivered everything in a timely manner and at the quality that a top-quality bank in the US would require. Overall, I was impressed." Iñigo RumayorCo-Founder at Arcusfi ### Staff Augmentation with JavaScript Developers Rufus Labs is a startup technology company that offers wearable devices to enhance the user experience without disruption. They combine industrial wearables and cloud enterprise software to bring the most advanced productivity suite to the workforce. The challenge:Rufus Labs was entering a new phase for their project, which required a big set of new features to be added to the application. They needed to extend their Software Development team to have even more capacity to finish the job on time and meet the deadlines. Also, they needed to automate the code-releasing process, and their Work Hero application required a significant improvement on the overall UI/UX on the web end. Some processes inside the Work Hero application, such as database queries and other back-end operations, required optimization to make the app faster. Our implemented service:We provided Rufus Labs with a dedicated team of two Javascript experts, one dedicated to the backend development using NodeJS and the other one dedicated to the frontend development using ReactJS. They took the lead on the growth of the web side of the Work Hero application. Results:With the help and expertise of ClickIT Javascript experts, Rufus Labs has achieved to release a large number of new features for the Work Hero application, which has allowed them to increase the service offer for end-users and differentiate from the competition by offering a stable and reliable application. ### ReactJS Migration for Martech App BrandVerge is a marketplace for Marketing Programs that gives the possibility to buy and sell premium media partners easily. They help marketers to discover new partners and partnership opportunities on demand. The challenge:One of the biggest concerns BrandVerge had was that releasing new features took a very long time, which compromised their growth plans for the application. Also, BrandVerge wanted to ensure a top-level UI/UX on mobile and web for end-users, which was one of the reasons why they desired to migrate from AngularJS to Reactjs. Our implemented service:ClickIT provided BrandVerge with a dedicated team of Javascript experts who performed the migration from AngularJS to ReactJS, following the best practices and standards for coding and enabling the app to be scalable with a much better user experience. Results:BrandVerge can now take advantage of the wide variety of possibilities that ReactJS offers for extending the features inside their application. Additionally, the application’s performance and user experience improved significantly, ending up in satisfied users and more business for BrandVerge. ### Laravel App Compliant with PCI Security Standard The client is a PNG-based organization that works collaboratively with enterprises to develop and integrate comprehensive online payment, billing, and customer experience solutions. The challenge:The fintech company required to build a cloud-based PCI-compliant infrastructure and secure its Fintech app. At the same time, they needed to implement DevOps best practices such as CI/CD, Container Orchestration, and Infrastructure as Code to automate and optimize the entire Software Delivery Life Cycle for their Laravel-based application. Our implemented service:We provided our client with a dedicated team of one Cloud DevOps expert and one Laravel expert, who collaborated to build a secure and scalable Laravel application that is simultaneously totally compliant with the 12 basic principles for PCI security standards. Results:Now, the application is operating with top levels of security, reliability, and scalability, not only in the cloud infrastructure but also on the code side. Apart from this, the release time for new features is significantly fast, and the application’s code base follows Laravel best practices, which has ensured that it works with remarkable performance for end-users. ### Staff Augmentation for Venture Studio The client is a venture studio that builds industry-specific SaaS companies from scratch. It focuses on niche services markets with acute pain points that could use better software to be more efficient and, in turn, to better serve their customers. The challenge:On this project, there was the need to augment its staff to give support to its client’s projects; the projects involved multiple greenfield development opportunities and managing DevOps. Our implemented service:With the requirements of the client, we provided in-house engineers and external engineers on a Staff Augmentation model, and they worked directly with the CEOs of the different companies to develop the product. The project was supported by a project manager, eight developers, and a dedicated account manager. Results:The client now has an entire development team among different projects where they manage the workflow efficiently with the engineers we provided. Testimonial:“ClickIT DevOps & Software Development has made the client feel like an extension of their team. They help the client with logistics and overlap, as well. The vendor also assigned a dedicated account manager that solves their problem quickly and proactively.” ### AWS CloudFormation Execution for Marketing Company The challenge:The client needed to improve the way code was deployed to the application so that this process could be done faster and securely across multiple environments. Even though some essential tools were previously used, such as CodePipeline and CodeBuild, the process was still incomplete and sometimes was stuck, making workflow unreliable. Besides this, the fact of applying a change on the CloudFormation stacks had a complicated debugging process to fix the templates when required. Sometimes, the deployment process was stuck or incomplete, and the developer team had problems defining which feature they were testing on the QA environment. Our implemented service:We implemented AWS CloudFormation as Infrastructure as Code solution. Then, our team created a CI/CD pipeline for infrastructure and code. And we also worked on the implementation of AWS ECS for container orchestration. Results:AWS CloudFormation helps you model and provision AWS and third-party resources in your cloud environment. This allows you to use programming languages to model and provision, secure and automatically, the resources needed for your applications across regions. Reduce time and optimize the deployment of your services without a problem.  The client now has a cloud-native environment with the use of microservices. ### AWS CloudFormation Execution for Online Mapping The challenge:The client owned multiple AWS accounts, each representing an environment; the different accounts were Production, Staging, five testing accounts, and one environment per developer. They needed to perform maintenance on the infrastructure for all environments used by their developers on different AWS accounts. Also, they wanted to remove the use of EC2 instances completely, so going serverless was one of their main concerns. Our implemented service:We implemented AWS CloudFormation as an Infrastructure as Code solution and created a CI/CD pipeline for infrastructure and code. We also worked on the integration of AWS Fargate as a serverless solution. Results:- ECS Fargate was implemented for the PHP services.- CI/CD was implemented for infrastructure, using Bitbucket Pipelines and inf.sh.- CloudFormation was configured to provide IaC, simplifying infrastructure maintenance.- With the help of CloudFront, the application speed improved. ### RAG System for an AI Restaurant Menu App Stellar Menus leverages AI and smart QR code technology to transform how restaurant owners optimize and present their menus. The AI system analyzes customer preferences and behaviors, providing actionable insights to improve menu offerings, maximize profits, and enhance customer satisfaction. The company’s objective was to introduce AI capabilities into its product while ensuring a scalable and highly available infrastructure to support rapid growth in the cloud.The ChallengeCreating an AI-driven model to process restaurant data and deliver it through a chatbot, integrating GPT-3 to generate personalized responses, and ensuring minimal response time between customer input and chatbot output. Our Implemented ServiceClickIT provided Stellar Menus with a team of developers who collaborated to create a chatbot using Python, Flask, and LlamaIndex, powered by a Retrieval-Augmented Generation (RAG) system. The team integrated GPT-3’s API to generate intelligent responses, allowing the chatbot to handle customer inquiries with high accuracy and speed. ResultsThe customer had proof of concept for a powerful AI tool that leveraged AWS infrastructure, modern AI frameworks, and GPT-3’s capabilities. This solution enhances restaurant operations by providing instant responses to customer questions about menus, locations, and daily promotions, improving service and customer satisfaction. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_staff_augmentation_company_mexico_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_company_mexico_2022_award.svg) ### Industry Recognitions - AWS Advanced Partner - FinTech Futures Article - Faces in the Crowd - Best Place To Code 2023 - Top Los Angeles B2B Firms 2022 - AWS Developer Associate - AWS CloudFormation Delivery - AWS Certified Solutions Architect - Associate - Glassdor: Employee Satisfaction - Top IT services companies in Mexico 2022 - AWS Consulting Partner - Best Place to Code 2022 ## Key Clients - Ticketbooth ## Packages ## Locations (2) ### Saltillo, Mexico (Headquarters) - Blvd Saltillo 431, Los Maestros del Estado, Edificio La Joya 5to Piso local 2 "ClickIT Smart Technologies" - Saltillo 25260 - Mexico - 50 - 75 employees - Phone: 8441799906 ### Beverly Hills, CA - 468 N Camden Dr, Beverly Hills - Beverly Hills, CA 90210 - United States - 2 - 5 employees - Phone: +1 (512) 487-7554 ## Connections - James Janovich (Proactive Dealer Solutions) ## Contact ClickIT [Send a message](https://clutch.co/profile/clickit) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/clickittech/) - [Facebook](https://www.facebook.com/clickittechnologies) - [X](https://twitter.com/ClickIT_Tech) - [Instagram](https://www.instagram.com/clickittech/)