Eva Commerce

BACKGROUND

I am the Founder of Go Cat

Our business operates through e-commerce, offering pet owners convenient access to trusted supplements while focusing on product quality, customer satisfaction, and long-term relationships.

OPPORTUNITY / CHALLENGE

• We hired Eva Commerce to help us strengthen our e-commerce business and build a more sustainable growth strategy for our pet supplement brand. We wanted to improve our customer acquisition, increase conversion rates, and develop a stronger retention strategy.
• We were also looking for a partner who could look beyond individual marketing campaigns and understand the entire customer journey, from the first interaction with our brand to repeat purchases. Our objective was to build a more connected and profitable e-commerce operation.

SOLUTION

Online Search

• High ratings
• Referred to me

6-10 Employees

Eva Commerce worked with us across several important areas of our e-commerce operation. The engagement included business and e-commerce strategy, customer journey analysis, marketing strategy, conversion rate optimization, customer acquisition, and retention planning.

They helped us evaluate how different parts of our business were working together, identify opportunities for improvement, and develop a more integrated approach to growth. Particular attention was given to product positioning, customer experience, website performance, and repeat purchase behavior.

The key deliverables included strategic recommendations, an evaluation of our existing e-commerce infrastructure, growth opportunities, and actionable recommendations for improving the overall customer experience and business performance. 

RESULTS & FEEDBACK

The most important outcome was gaining a much clearer understanding of our business performance and the opportunities available to improve profitability. We were able to identify weaknesses in our customer acquisition and retention processes and establish a more structured approach to addressing them.

We also gained better visibility into the customer journey and the relationship between acquisition costs, conversion, average order value, and customer lifetime value. 

Project management was excellent. Communication was clear, structured, and consistent. What stood out was Eva Commerce's ability to approach discussions strategically while still maintaining a strong focus on execution. They took the time to understand our business, ask the right questions, and explain the reasoning behind their recommendations.

We never felt that we were simply receiving generic marketing advice. The discussions were focused on our specific business challenges and opportunities. 

Virtual Meeting

The most impressive thing was their ability to look at e-commerce as a complete business ecosystem rather than focusing exclusively on advertising or website performance.

Their Connected Commerce Approach considers how acquisition, conversion, customer experience, retention, and profitability influence one another. This perspective was particularly valuable for a pet supplement business, where customer trust, product education, and repeat purchases are essential. 

ne area that could be improved is expanding the level of implementation support across every recommended initiative. With so many opportunities identified, having even more resources dedicated to execution and ongoing optimization would be valuable.

Overall, we had a very positive experience and would recommend Eva Commerce to brands looking for a strategic e-commerce partner.

BACKGROUND

I am the Business development Officer of Cavella

Every bottle is milled slowly to protect flavour, sweetened with restraint, and tasted before it ever leaves us.

OPPORTUNITY / CHALLENGE

• We hired Eva Commerce to help us develop a more effective e-commerce growth strategy for our energy drink brand. The beverage category is extremely competitive, and we needed to find better ways to differentiate our products, acquire customers, improve online conversion, and build brand loyalty.
• Our main objective was to create a scalable e-commerce strategy that would help us grow beyond one-time purchases and establish stronger relationships with customers.
• We also wanted an experienced partner who could connect the different parts of our commerce operation instead of treating marketing, website performance, and retention as separate activities.

SOLUTION

Online Search

• High ratings
• Good value for cost

6-10 Employees

Eva Commerce worked with us on our broader e-commerce strategy, focusing on customer acquisition, conversion optimization, customer experience, and retention.

The engagement included reviewing our existing online sales approach, identifying opportunities to improve our customer journey, and evaluating how different marketing and commerce activities could work together more effectively. 

They also helped us think about product positioning, brand differentiation, repeat purchase behavior, and how to create a stronger relationship with customers after their initial purchase. 

RESULTS & FEEDBACK

The engagement provided a clearer understanding of our growth opportunities and the factors influencing our e-commerce performance.

We gained better insight into how acquisition, conversion, average order value, and repeat purchase rates affect overall profitability.

One particularly valuable outcome was developing a more comprehensive perspective on customer retention. Instead of looking only at subscriptions or repeat orders, we began considering the different ways customers interact with a brand over time. 

Project management was very good. Eva Commerce was organized, responsive, and professional throughout the engagement. Communication was straightforward, and they demonstrated a strong ability to understand our business challenges.

We appreciated that conversations were not limited to individual marketing activities but focused on the bigger picture and how different initiatives could contribute to our overall growth. 

Virtual Meeting

Their ability to connect strategy with the operational realities of running a CPG e-commerce business was particularly impressive. The beverage category is highly competitive, and simply increasing advertising spend is not necessarily the answer to sustainable growth.

Eva Commerce helped us look at the bigger picture, including customer acquisition, conversion, customer experience, retention, and long-term profitability. 

Their Connected Commerce Approach provides a different perspective from traditional agencies because it considers the entire commerce ecosystem and how each component influences the others. We found this approach especially valuable when thinking about how to build a stronger brand and a more sustainable business. 

We would have appreciated additional ongoing support with implementation and more frequent performance reviews as different initiatives progressed.
There are always opportunities to go deeper into execution, especially in a competitive consumer goods category.

Overall, Eva Commerce brought valuable strategic insight and a strong understanding of e-commerce growth. We would recommend them to other CPG brands looking to improve their online business. 

BACKGROUND

Please describe your company and position.

 I am the CEO/Founder of a consumer products & services company 

Describe what your company does in a single sentence.

We manufacture and distribute a patented consumer product.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eva Commerce to accomplish?

• We needed help understanding and managing our Amazon sales

SOLUTION

How did you find Eva Commerce?

Referral

Why did you select Eva Commerce over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Eva Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pretty much soup to nuts on Amazon. They've done it ALL. They manage and create and implement our listings, our pcp and other marketing strategies and help trouble shoot problems with Amazon chargebacks and claims. They are an integral part of our operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They've helped us expand on Amazon and improve our profit. Not a small achievement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Super, super responsive and helpful even with projects outside of our work scope. Friendly, smart and thoughtful. 

What was your primary form of communication with Eva Commerce?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The response time and attention we get are unparalleled. Fantastic partner and why we have stayed for over 4 years now.

Are there any areas for improvement or something Eva Commerce could have done differently?

Not really because in our pocket of the world we are all at the mercy of this thing called Amazon. I think the best you can do is find a partner that undestands how Amazon works from the inside and help you navigate as best as possible. That's Eva.

BACKGROUND

I am the Designer of Artbox Store

At artbox store, we bring you original digital wall art crafted by independent artists, blending modern elegance with a passion for creativity.

OPPORTUNITY / CHALLENGE

• We hired Eva Commerce to improve our Amazon SEO and help more customers discover ArtBoxStore. Since we offer unique digital artwork and creative designs, our main goal was to improve product visibility, optimize our listings, and reach a wider audience.
• We wanted to make our products easier to find and build a stronger presence on Amazon.

SOLUTION

Online Search

• High ratings
• Pricing fit our budget

6-10 Employees

Eva Commerce helped us improve our Amazon listings through keyword research and SEO optimization. Since ArtBoxStore offers unique digital artwork and creative designs, we wanted our products to reach the right audience and be easier to find. The team understood what we needed, handled the work professionally, and delivered everything on time. Overall, the process was smooth, and I was happy with how they managed the project.

RESULTS & FEEDBACK

After working with Eva Commerce, we were happy with the progress made on our Amazon SEO. Our product listings became better optimized, giving ArtBoxStore a stronger chance of reaching customers searching for unique digital artwork and creative designs. The team delivered on time, and overall, we felt good about the work they did to support our store’s visibility on Amazon.

Eva Commerce managed the project well and delivered everything on time. Communication was good, and the team was professional and easy to work with. Whenever we needed something for ArtBoxStore, they were responsive and understood what we were trying to achieve with our Amazon SEO. Overall, the process went smoothly, and I was happy with how they handled the work.

Virtual Meeting

They understood our goal of getting ArtBoxStore’s unique digital artwork and creative designs in front of more customers. I also appreciated that they delivered on time and made the whole process easy for us.

Overall, I had a good experience with Eva Commerce, and they delivered the work on time. One thing that could make the experience even better is providing more regular updates on SEO performance and sharing additional ideas to help ArtBoxStore improve its visibility on Amazon.

BACKGROUND

I am the President of New York Roofing Services LLC

We offer quality roofing materials, repair supplies, and home improvement products to help customers maintain, repair, and protect their homes.

OPPORTUNITY / CHALLENGE

• We hired Eva Commerce to improve our eCommerce store’s SEO performance, optimize our product listings, and increase the visibility of our roofing materials and accessories online
• Our goal was to make our products easier for potential customers to find, improve listing quality, and attract more relevant organic traffic. We also wanted to strengthen our overall online presence and achieve better results in a competitive market.

SOLUTION

Referral

Referred to me

2-5 Employees

Eva Commerce helped us improve our store’s SEO and optimize product listings for our roofing materials and accessories. Their work included keyword optimization, improving product titles and descriptions, and enhancing listing quality to help customers find our products more easily. The team was professional, supportive, and delivered positive results within just a few days.

RESULTS & FEEDBACK

We had a really good experience working with Eva Commerce. Within just a few days, we started noticing positive changes in our product listings and SEO. Their team did a great job understanding our needs and improving how our products are presented online. We’re happy with the progress so far, and the whole process has been smooth. Overall, we’re glad we chose Eva Commerce and would recommend their services to other eCommerce businesses.

The team at Eva Commerce was organized, responsive, and easy to work with. They met the agreed deadlines and kept the project moving smoothly. Whenever we had questions or needed support, they responded promptly and understood our requirements. We also started seeing positive results within just a few days. Overall, communication was good, the work was handled professionally, and we were happy with the experience.

Email or Messaging App

They were professional, supportive, and easy to communicate with. We started seeing positive results within just a few days, which was a pleasant surprise. Their attention to detail and commitment to improving our SEO and product listings made the experience even better. Overall, they were a great team to work with.

Overall, our experience with Eva Commerce has been very positive. The team was professional, responsive, and easy to work with, and we were happy with the progress they made. One area that could be improved is providing more regular updates and detailed reports so we can track the results more clearly. That said, this is a relatively small point, and we appreciate their hard work and support throughout the project.

BACKGROUND

I am the Data Analysis of Chilli Beans El Salvador

Chilli Beans El Salvador offers trendy sunglasses, eyeglasses, and watches for people who want stylish accessories for everyday wear.

OPPORTUNITY / CHALLENGE

• Increase my ecommerce store’s visibility and reach more potential customers through targeted advertising campaigns.
• Improve PPC campaign performance, generate more sales, and get better returns from my advertising budget.

SOLUTION

• Online Search
• Google

• Pricing fit our budget
• Good value for cost

6-10 Employees

I hired Eva Commerce to manage Advertising & PPC for my ecommerce store, and honestly, I'm happy with my decision. Their team worked on optimizing my ad campaigns, targeting the right audience, and monitoring performance to get better results. Everyone was helpful and easy to work with. What I liked most was that I started noticing positive results within just a few days. Overall, it was a smooth experience, and I'm pleased with their work.

RESULTS & FEEDBACK

Within just a few days of working with Eva Commerce, I started noticing positive results from my advertising campaigns. My ecommerce store gained more visibility, and I was able to reach more potential customers. Their team was supportive throughout the process, always helpful when I needed assistance, and easy to communicate with. I really appreciated their efforts and the way they handled my campaigns. Overall, it was a great experience, and I'm happy with the progress we've made so far.

The team at Eva Commerce was supportive, professional, and easy to work with. They handled my advertising campaigns well and responded positively whenever I needed help or had questions. Communication was smooth, and I felt they genuinely cared about my store's performance. I was also happy to see positive results within just a few days. Overall, their project management was good, and I had a very satisfying experience working with them.

• Virtual Meeting
• Email or Messaging App

They understood my ecommerce business needs and worked on improving my ad performance without making things complicated. The team was always helpful and easy to communicate with, which made the whole process comfortable for me. I really appreciated their approach and the effort they put into helping my store grow.

Honestly, I had a great experience with Eva Commerce. Their team was supportive, and I started seeing positive results from my Advertising & PPC campaigns within just a few days. My store gained better visibility, and I was happy with the progress. The only thing I'd suggest is providing more regular updates on campaign performance. Other than that, I'm satisfied with their work and really appreciate the effort they put into helping my ecommerce business grow.