Enfold

BACKGROUND

Introduce your business and what you do there.

I’m the senior manager of marketing operations at Epocrates. We’re an information technology company recognized for developing the #1 medical application among U.S. physicians for clinical content, practice tools, and health industry engagement at the point of care with a network of more than 1 million loyal healthcare professionals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Enfold?

We needed help with various marketing initiatives, specifically a team to come in an re-desgin/rebuild our the entire business information/about epocrates web site. 

SOLUTION

What was the scope of their involvement?

Enfold has redesigned our marketing business pages, including the design and copy. The team has also built the pages on our new web platform (Webflow) and created all other necessary web integrations to relaunch our website. Enfold is still involved in managing our website and making updates as needed.

What is the team composition?

We’ve worked with 2–5 teammates from Enfold.

How did you come to work with Enfold?

We have a past working relationship with Enfold. We’ve used this team of individuals for various marketing initiatives over the last 3–5 years. We chose them over other options because they already know our business and audience and have done amazing work for us in the past!

How much have you invested with them?

We’ve spent an undisclosed amount.

What is the status of this engagement?

We started working with Enfold in December 2024, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Enfold has walked us through web designs with the final goal of relaunching our website. We just launched a few weeks ago, so we haven’t had a chance to look at metrics yet. However, we’re tracking metrics such as increased traffic, engagement, and lead generation. We’ve received great feedback from all of Epocrates that the new website design is great.

How did Enfold perform from a project management standpoint?

Enfold has delivered on time and is very patient with our unfortunate time delays originating on our end. We communicate via virtual meetings.

What did you find most impressive about them?

We’re very impressed with Enfold because they know our business so well, which isn’t an easy industry to learn or understand (American healthcare!).

Are there any areas they could improve?

There’s nothing Enfold could improve on.

BACKGROUND

Please describe your company and position.

I am the VP of Global Business Development of Fast Lane Group

Describe what your company does in a single sentence.

Deliver high-end IT training solutions and services worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enfold to accomplish?
We hired Enfold to create a go-to-market strategy and execute a full-funnel campaign for a joint venture with Microsoft. Since we were launching in a completely new market — both geographically and demographically — we needed a partner who could move fast, think proactively, and validate our concept through data-driven experimentation and execution.

SOLUTION

How did you find Enfold?

Referral

Why did you select Enfold over others?

Enfold came highly recommended by one of my partners as a leader in omnichannel marketing, with deep expertise across both apps and web-based products. And after initial talks with few possible agencies, their team stood out not just for their track record in e-learning, but also for their holistic view — instead of narrowly focusing on user acquisition, they proactively suggested improvements to the product and mapped out a lifecycle strategy focused on our most critical KPI: course completion.

How many teammates from Enfold were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before the official start date, Enfold asked for access to all relevant tools — paid media platforms, product analytics, and CRM — so they could hit the ground running. The kickoff call included their full team and our key stakeholders, and their line of questioning not only accelerated onboarding, but also led to strategic changes in how we positioned and structured the product pre-launch.
The scope included one month of go-to-market strategy and three months of campaign execution. This covered:
- Channel setup across Meta, LinkedIn, Search, and Programmatic
- Creative production (ads, emails, SMS, landing pages)
- Implementation of a lifecycle marketing (LCM) solution
- Market segmentation and audience planning
- Daily campaign optimization and weekly reporting

Enfold didn’t just drive new user acquisition — they also owned the full engagement funnel. They proposed and implemented a lifecycle engagement strategy to increase activation and learning completion rates, ultimately improving long-term ROI.

Review Change Request | What was the team composition?: Four team members were involved:
- A strategist who bridged product, growth, and tech and owned the overall direction
- A lifecycle marketing specialist who implemented and optimized engagement flows (email, SMS)
- A paid media marketer who handled paid campaign setup and ongoing optimization
- A designer who created all visual assets (ads, email templates, video)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were very satisfied with the outcome. The campaigns exceeded our KPIs for learner signups and completions, which was essential for unlocking further rollout in new markets. Enfold’s ability to deliver without heavy involvement on our end was a game-changer — especially given how much internal bandwidth we were dedicating to onboarding the users their campaigns brought in.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Enfold communicated with clarity and structure. They kept us aligned on priorities, timelines, and next steps without overwhelming us with unnecessary detail. When technical roadblocks came up, they always presented fast and viable workarounds. They were flexible with communication tools — suggesting their own, but easily adapting to ours as needed. Their responsiveness and ownership made collaboration seamless.

What was your primary form of communication with Enfold?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They operate with the perfect balance of strategic thinking and hands-on execution. Even though the initial scope was focused on user acquisition, they continuously went beyond — identifying gaps, proposing improvements, and proactively challenging our assumptions to improve results. Their approach was never transactional; it felt like they were just as invested in the success of the project as we were.

Are there any areas for improvement or something Enfold could have done differently?

Not really, since they met and went above my expectations. As a result we've since engaged Enfold for our GTM strategies in other markets and plan to continue working with them long-term. We see them not just as a service provider, but as a true strategic partner.

BACKGROUND

Please describe your company and position.

I am the CRM & Lifecycle Manager of New England Sports Network

Describe what your company does in a single sentence.

Sports broadcast and streaming service 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enfold to accomplish?

• Provide ongoing strategic, operational, and technical CRM support to improve campaign performance, strengthen internal processes, and unlock new lifecycle opportunities over time.

SOLUTION

How did you find Enfold?

CMO had a connection

Why did you select Enfold over others?

Referred to me

How many teammates from Enfold were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Red Sox and Bruins season opener strategy

Lifecycle marketing strategy, operation, executions

Push notification testing plan, analysis and executions

CRM analysis

QBR and Year in Review 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in subscriber conversion rate through an upsell strategy, increase in overall weekly playbacks, increase in live game viewership, decrease in day-7 subscription cancellation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always delivered items on time and provided insightful analysis. Also worked on the projects fast and helped us last mins to launch campaigns. 

What was your primary form of communication with Enfold?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're very knowledgeable about what they do and know historical data, which was very helpful. Also their technical and design people jumped in when needed. 

Are there any areas for improvement or something Enfold could have done differently?

Provide high level analysis on top of project by project.

BACKGROUND

Please describe your company and position.

 I am the Head of Growth of an advertising & marketing company 

Describe what your company does in a single sentence.

Complete comms audit and fix implementation in addition to strategic comms insight. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enfold to accomplish?

• Platform cleanup
• a/b testing capability set up
• reporting structure

SOLUTION

How did you find Enfold?

Referral

Why did you select Enfold over others?

High ratings

How many teammates from Enfold were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete iterable audit, mapped finding, ab testing set up, reporting infrrastructure

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

platformed hygiene, effective test structure, more strategic comms flows

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very timely, very professional, overall an ease to work with

What was your primary form of communication with Enfold?

Virtual Meeting

What did you find most impressive or unique about this company?

They had very unique expertise and experience

Are there any areas for improvement or something Enfold could have done differently?

time zones could be a challenge but they managed it very well

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of growth marketing for a renewable energy company. We provide farm-to-table renewable energy to customers in deregulated markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Enfold?

We needed support for our marketing team on email, SMS, and direct mail technical implementation.

SOLUTION

What was the scope of their involvement?

Enfold handles the operational and technical work within our ESP, including QA and optimization. The team also acts as consultants to help us take the right path based on our goals.

What is the team composition?

We work with 2–5 teammates from Enfold.

How did you come to work with Enfold?

Someone referred Enfold to us. I chose them over other options because they had high ratings and good value for the cost.

What is the status of this engagement?

We started working with Enfold in December 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Enfold has completed projects on time and on budget. The team has also been able to push forward and launch projects that our internal team hasn't been able to based on our gap in skills.

How did Enfold perform from a project management standpoint?

Enfold delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Enfold is a great communicator and is readily available to answer questions and dive in. I highly recommend Enfold for your lifecycle marketing needs!

Are there any areas they could improve?

There's nothing Enfold could improve on.