Empat

BACKGROUND

Please describe your company and your position there.

Martin LLC is a supplier of diesel, gasoline and LPG to small and large groups, as well as natural gas and electricity.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

Website development and design for Petroleum Company

SOLUTION

How did you select this vendor and what were the deciding factors?

While looking for someone to partner with, Empat was referred to me by one of our employees.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our clients have repeatedly expressed their desire to learn more about the services of our company before contacting us. To do this, we decided to create a website where we posted basic information about our company and its products, as well as news about the Ukrainian energy market and our success on it. In the course of work, we also decided to add a calculator that helps users calculate the approximate cost of shipping a shipment.

How many people from the vendor's team worked with you, and what were their positions?

The project team consisted of maybe 5-6 people. There was a consistent project manager and core team. However, individuals did come and go depending on the stage of the project and what was needed at the time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Once the website was completed my team was able to utilize the benefits immediately and seamlessly. This allowed us to focus on new markets with a huge potential for growth.

Describe their project management style, including communication tools and timeliness.

During the core development, we met once per week with the team and made shared the interface using Google Meet. A list of follow-ups was updated after each meeting. This allowed us to develop this web application very quickly.

What did you find most impressive or unique about this company?

Their flexibility made it possible to increase and decrease their involvement based on our needs. Their overall ability to deliver is also impressive.

Are there any areas for improvement or something they could have done differently?

Not really. The way we work together has been fine from both sides.

BACKGROUND

Please describe your company and your position there.

Our foundation was established in 2015 to implement charitable projects in Ukraine. I am the head of the program department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

Development of a new website for a global initiative in Ukraine.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed a few options and found that Empat had a reasonable cost and high engineering quality.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

WordPress, adding several improvements during the work.

How many people from the vendor's team worked with you, and what were their positions?

At the beginning of our cooperation, we’ve worked on a visual concept of our website with a designer, after that we’ve communicated mostly with the manager, who controlled the work of the frontend, backend developers, and QA manager. At the end of the project, we've used the services of SEO specialists to make our website high rate in a search range.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With this site, we have successfully carried out two large promotions, we have managed to involve thousands of users in the project and continue to do so. We consider the result obtained as a success in our country.

Describe their project management style, including communication tools and timeliness.

We used a hybrid SCRUM, using stand-up meetings as well as continuous changing of the priorities on our request.

What did you find most impressive or unique about this company?

They gave a lot of thought to each task as if they were the customers.

Are there any areas for improvement or something they could have done differently?

Maybe, but we don't have any strict points for improvement, so generally, we are satisfied with the result.

BACKGROUND

Introduce your business and what you do there.

I’m a member of the board at the Ukrainian Notice Center, a non-governmental organization of people united around one single goal. We’re providing society with up-to-date and verified information about the Ukrainian military and the ongoing presence of Russian in Ukraine.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We needed website development and support.

SOLUTION

What was the scope of their involvement?

They created our website from scratch, and it is now up and running. We post news and deliver information about what’s going on now in Ukraine. We’re capable of publishing ourselves, so they’re only responsible for addressing any technical issues and providing support to make sure the website runs properly.

What is the team composition?

We worked with six people from their team: a manager, a backend developer, two frontend developers, a designer, and a QA engineer.

How did you come to work with Empat?

We were looking for a company that could set up our news portal. My colleagues, who previously worked with Empat, offered to contact them, and that’s how our collaboration started.

How much have you invested with them?

We spent no more than 10,000 USD.

What is the status of this engagement?

We worked together from May 2018–February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I'm very pleased with the consistency of their work. They were very interested in this project and very responsive during our collaboration. Overall, we were very satisfied with this collaboration and would recommend working with Empat.

How did Empat perform from a project management standpoint?

We communicated with their two managers who responded to all our tasks and questions as soon as possible. There was another team lead who discussed all staff tasks and strategy development with us and brought several ideas into the development stage. They were available at all times, even during weekends, which was something we greatly appreciated.

For communication, we used to meet once a week via Telegram and exchanged messages through email.

What did you find most impressive about them?

They always delivered quality work, and we never had to follow up on their outputs — everything got done and any technical issues that arose were fixed almost immediately. It felt good to pay money and know that everything was moving forward all the time. In a nutshell, their team was very responsible, reliable, and qualified.

Are there any areas they could improve?

I can’t think of anything that they need to improve on; they did a very good job.

Do you have any advice for potential customers?

Start working with them because they’re amazing.

BACKGROUND

Introduce your business and what you do there.

I'm the head of communication at Plast's central office, a Ukrainian national scouting organization. We promote comprehensive and patriotic education and self-education. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We needed a website to highlight our organization's information, including our activities and positions, how to join the organization, and to improve our appeal to a younger audience. We needed a website to help us attract potential members. 

SOLUTION

What was the scope of their involvement?

Empat designed and developed our website using WordPress on the backend and JavaScript for frontend development. Their team used an older version of our site as an example to inform the website design processes. 

What is the team composition?

We worked with five specialists, including two frontend developers, a project manager, and a designer. 

How did you come to work with Empat?

Empat's manager used to be a part of our community, so it was easy to start a relationship with them. 

How much have you invested with them?

We invested $35,000 with Empat. 

What is the status of this engagement?

Our engagement with Plast was from May–July 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website Empat developed is easy to navigate and is well designed. We're attracting more site traffic, which has brought in more volunteer applications. This year, we've had more than 1,200 volunteer applications. We can now collect donations to help us continue our work. Empat has a high-quality team — they are quick and cost-effective.

How did Empat perform from a project management standpoint?

Empat had good communication via Telegram and coordinated the project well. They answered our questions quickly, and we never had to wait until our next meeting to get an answer about something. Empat provided us with monthly and weekly feedback and project progress. I was impressed with Empat's flexibility and responsibility as a team; they quickly rectified our issues, giving us a sense of security.

What did you find most impressive about them?

Empat's team provided us with a lot of great ideas on how to design and structure our website. ​​We also got a lot of feedback from Empat on what information to include on the site to optimize traffic. 

Are there any areas they could improve?

I was satisfied with Empat's services, so I have nothing for them to improve. 

Do you have any advice for potential customers?

I'd advise customers to hire Empat!

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Powerfull, a smart mobile charging company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We needed someone to develop a mobile app for our business.

SOLUTION

What was the scope of their involvement?

Empat helped us build and develop a mobile app from scratch. We started by discussing the idea for the product and building the flow of the user journey.

We then proceeded to conceptualize, design, and build the backend of the iOS and Android app, as well as test it for its performance.

We used Swift for the iOS platform, utilized PHP for the backend, and AWS for hosting. Apart from those, we also integrated Twilio, WhatsApp, and Stripe for the payment solution. 

Moreover, Empat helped set up our Instagram account, and they’re currently providing us with ongoing marketing services such as content development and campaign strategy.

What is the team composition?

We’re mainly in communication with the project manager and their support team through Slack.

How did you come to work with Empat?

We met them at a big exhibition and conference in Dubai. We wanted to test their capabilities so we worked together on a small project and after identifying their flexibility to adjust to our needs, we decided to hire them.

How much have you invested with them?

So far, we’ve invested somewhere between $55,000–$60,000.

What is the status of this engagement?

Our partnership started in August 2019, but we continue to work together for new releases and maintenance support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gained about 1,200 users since launching our app a few months ago. I’ve had people approach me to give positive feedback, saying how user-friendly and efficient the app is whenever I attend exhibitions and public events.

How did Empat perform from a project management standpoint?

Empat is always available to fix issues with urgency whenever they arise.

We mainly use Figma for the design, GitHub for the source code, and Slack to communicate.

What did you find most impressive about them?

We’re impressed with the quality of their work, consistent communication, and commitment to success.

Are there any areas they could improve?

They could dedicate more members to our project in order to increase the efficiency of the process.

BACKGROUND

Introduce your business and what you do there.

I’m the branch president of a nonprofit located in Newark, New Jersey. We’re a branch of the Ukrainian scouting organization called Plast, and we have 200 members.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We wanted to create visibility for our branch online and we looked around to find good web developers that could support us with this project. We also needed support translating human language into technical requirements. As a result, we hired Empat. What we were looking for with them were a good turnaround and good cost and flexibility.

SOLUTION

What was the scope of their involvement?

We gave Empat an idea of what we were expecting at a very high level since we weren’t able to create the designs ourselves. Their team then spent time creating designs and concepts for us. In addition, they made a lot of customizations for us, including payment integration and a registration system for our members and their family. 

We even had a calendar where we could create different events such as product sales and hiking trips. Furthermore, we used the platform to collect information about who would be in each specific group of scouts. We also worked together during the testing period, and we identified some small things that needed to be updated or changed quickly. Empat did everything, and they offered great support, too.

What is the team composition?

I think there were 3–4 individuals who worked on this project. The key account manager was our main point of contact.

How did you come to work with Empat?

We had been looking for developers in the US and outside. I couldn’t remember how we found them, but Empat was on the list of our potential companies to work with. I dropped them a quick chat and phone call, and we started working together on the initial quote and concept discussion. We finalized our agreement after that.

How much have you invested with them?

The project cost $20,000 or more. 

What is the status of this engagement?

We worked together from July 2021–November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first thing I really appreciated was Empat’s flexibility and support toward our ideas, questions, and requests. They’d simply take our question, give it a thought, and come back with a proposal. We weren’t technical people, so we couldn’t formulate how we wanted our website to be developed from a technical perspective. As a result, their team proposed solutions and supported us.

On the user side, I heard a lot of positive feedback about the platform, that it was bright and it simply looks great. That’s what we’d needed for a long time, to be honest. We had no complaints so far about our product. Overall, I look forward to working with Empat again, when we come up with some new requirements, on top of what exists now.

How did Empat perform from a project management standpoint?

We spoke to the key account manager practically every day during development and the questions and ideas phase. Our communication was more ad hoc at other times, and the deadline was met as agreed, and we went live when we wanted to.

What did you find most impressive about them?

We really liked how their designers were able to put together what we explained verbally. They put together a framework for our content, and they did their own homework and research because they didn't know us beforehand. They found out a lot of information about Ukrainian scouting, and we were surprised by that.

Are there any areas they could improve?

I couldn’t come up with anything significant that they could improve.

Do you have any advice for future clients of theirs?

I highly recommend them. They’re creative people, and they’ll try to solve your requests and plans.

BACKGROUND

Please describe your company and your position there.

Global Medical Knowledge, Inc (GMK) is a non-profit corporation established to bridge the medical knowledge gap between developed and developing nations. I am President of the organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

Our aim was to develop a truthful source for doctors to have access to current, actionable medical information in developing countries and build collaborative partnerships among medical educators around the world.

SOLUTION

How did you select this vendor and what were the deciding factors?

Nazar (CEO) presented a proposal that laid out what we should expect, what they would do, and pricing. We ultimately decided to hire them. They were very easy to work with, vey transparent, easy to reach and did amazing job

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

GMKA is a website that provides medical information on current medical standards of oncologic care in a multitude of languages to physicians and specifically patients in Ukraine and worldwide.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a project manager as well as front- and backend developers from Empat. Also, during the project, a designer joined us as needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Once the website was completed my team was able to utilize the benefits immediately and seamlessly. This allowed us to focus on new markets with a demand for vital info on current medical standards of oncologic care.

Describe their project management style, including communication tools and timeliness.

When they work on client projects, we always had dates for deliverables. They always meet deadlines. Their team’s extremely responsive, which is what keeps us coming back. They worked tirelessly to ensure that we were on time and on budget.

What did you find most impressive or unique about this company?

Empat has taken my ideas and made them real. They have both creativity and a sense of direction.

Are there any areas for improvement or something they could have done differently?

From my perspective, there’s nothing else that needs improvement.

BACKGROUND

Please describe your company and your position there.

Director of Sales & marketing for a company that has an enviable reputation as a distinctive destination property development and investment company, with residential and hospitality projects across the UAE. Our smart business approach that’s ingrained in everything we do and gives us the opportunity to lead our industry. It unites and connects our people and projects, and changes our business for the better. Most importantly, it helps us create game-changing value for our customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

• Corporate Website Development
• Project Websites
• Social Media Account Management
• Technical Support

SOLUTION

How did you select this vendor and what were the deciding factors?

Quality, pricing, professional team, timely delivery, and previous work experience.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Formulization until successful development of Corporate Websites and management apart from Social Media marketing and customer awareness via smart marketing campaigns. We used Micro, Figma, AWS, WordPress.

How many people from the vendor's team worked with you, and what were their positions?

• Development Director
• Art Director
• Backend Software Engineer
• Social Media Planner
• Social Media Manager
• Designs
• Account Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

​​​​They had done a great job for us. The current website had been replaced with highly professional and result-oriented platforms, which eventually enabled us to position our brand and revenue at the best. After a successful upgrade of our existing web and social media platforms, we have seen a 250% increase in our sales revenues.

Describe their project management style, including communication tools and timeliness.

Communication moods were mainly Email Microsoft projects Live Figma

What did you find most impressive or unique about this company?

We were impressed with their discipline, timely deliverables, and the quality of their work.

Are there any areas for improvement or something they could have done differently?

Need to add more people to get more effective results

BACKGROUND

Please describe your company and your position there.

One Philosophy is a consulting group built around a shared sense of purpose — to create the reality we want to live in. It includes five agencies: Be—it Agency, One Health, Changers, Republic, and Solutions for People. My possition is an Operations Lead & Project Lead in the agency Solutions for People.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

To create an english-language repository of the truth about the war and the power of Ukraine "We are Ukraine".

SOLUTION

How did you select this vendor and what were the deciding factors?

The project is the initiative of One Philosophy consulting group in partnership with IT company Empat and supported by volunteers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

English-language repository of the truth about the war and the power of Ukraine "We are Ukraine". The goal is to give understanding to people all over the world: today the future of humanity is being decided in Ukraine.

How many people from the vendor's team worked with you, and what were their positions?

1 project manager, 2 frontend developers, 2 backend developers depending on the project/workload and 1 designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have just launched the website, and we are confident that the information provided on the site will help to convey truthful information about Russia's invasion of Ukraine. We already have 13644 users only at the first 3 days after launch.

Describe their project management style, including communication tools and timeliness.

We had a kick-off meeting with Andrii, our project manager. Once our timelines and deliverables were clear, Andrii assigned developers, who would work on the project, and managed their work. Communication was clear, timelines were met.

What did you find most impressive or unique about this company?

Their desire to work and fulfill the set goals made us believe that the site would turn out to be really beautiful and selling. Communication with their team was carried out systematically, thanks to which the result was issued on time.

Are there any areas for improvement or something they could have done differently?

We implemented this project in a rush, so we requested faster execution from our partners at Empat. They generally operated very efficiently and quickly, but we would, of course, be pleased with even speedier execution.

BACKGROUND

Introduce your business and what you do there.

I was the product manager of a children's experience marketplace, but I'm no longer with that company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We were looking for a company to develop our digital marketplace product. 

SOLUTION

What was the scope of their involvement?

Empat took our initial idea and created a web-based platform to kick off the marketplace. They guided us through the design process by providing design and user flow ideas. Empat used their expertise to optimize our UX/UI — they made the platform better and more convenient for our users. 

What is the team composition?

We worked with nine teammates, including two frontend developers, a DevOps teammate, one senior UI/UX designer, 1–2 QA engineers, and project managers. 

How did you come to work with Empat?

We knew that Empat had taken other company's ideas and transformed them into an MVP to test a hypothesis. However, we'd already tested our and decided to hire Empat to only build the platform. 

How much have you invested with them?

My former company invested $140,000 with Empat. 

What is the status of this engagement?

I worked with Empat on this project from October 2020–September 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After the project launch, 80%–90% of the customer feedback on the platform was positive. Overall, user engagement and sales metrics increased as well. I can't provide any additional data because I'm no longer working with the company that Empat built the platform for. 

How did Empat perform from a project management standpoint?

Empat had great project management and assigned a specific project manager to oversee the project — they were contactable 24/7. They had no problem with me asking to have a quick phone meeting to discuss the project. Most of our messages were via Telegram, but I was also a part of Empat's Slack channel. I also had access to their Jira to track their development progress. I was 100% satisfied with Empat's management skills. 

What did you find most impressive about them?

Empat's team is high-quality — the UX/UI designer provided a lot of great ideas and had excellent attention to detail. The developers even came up with ideas on how to optimize our data usage. I can confidently say that Empat's teammates are some of the best on the market. 

Are there any areas they could improve?

I can't think of anything for Empat to improve. 

Do you have any advice for potential customers?

I'd advise customers to go into the partnership with Empat a detailed project brief — the prep work should be completed before beginning the engagement.