Email Industries

BACKGROUND

Please describe your company and your position there.

I am the Head of Business Process and Technology for a high growth Ed Tech startup, in my role I am responsible for all company processes & internal technology systems, ensuring that we are in a position to grow and scale as quickly as possible.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Email Industries?

Our company had agreed on a large customer contract and we needed to scale our outbound marketing capacity rapidly in order to be able to fill the demand placved on us by the customers contract.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched through a litany of companies online before meeting with the team and it was their combined years of experience and clear expert knowledge about the subject matter that made the the right choice for us.

Describe the project in detail and walk through the stages of the project.

Email industries and our company met and discussed the situation and challenge at hand. They performed an audit of our current processes and technology set up and made recommendations for quick wins/instant improvements as well as providing us with a blueprint for future success.

How many resources from the vendor's team worked with you, and what were their positions?

• 1 x Owner operator
• 2 x  Subject matter expert

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our models scalability increased and we were given the confidence that this would be a sustainable practice going forward.

How effective was the workflow between your team and theirs?

Very effective! The team is readily available and extremely easy to work with.

What did you find most impressive or unique about this company?

Their sheer knowledge of the subject matter is extremely impressive coupled with how they can apply that to a company of any size.

Are there any areas for improvement or something they could have done differently?

Not right now, very satisfied

BACKGROUND

Please describe your company and position.

I am the Co-Founder of CustomMade

Describe what your company does in a single sentence.

We sell custom engagement rings

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Email Industries to accomplish?

• Stop our transactional emails from going to spam for Gmail users

SOLUTION

How did you find Email Industries?

Online Search

Why did you select Email Industries over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Expertise

How many teammates from Email Industries were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Audit of our existing issues, hands-on support and (when possible) direct implementation of fixes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Back to 100% inbox delivery within 1 week of project kickoff. Improved email structure and a match for ESP best practices. Reputation from Low/Medium to High across all subdomains and IPs. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were all hands on deck for us during our critical first two weeks. From then on we had weekly calls and they were responsive via email.

What was your primary form of communication with Email Industries?

Virtual Meeting

What did you find most impressive or unique about this company?

This is a niche space and they are truly seem to be the #1 experts in email deliverability. They knew exactly what to do, what not to worry about, and they had inside contacts at our email provider to make it happen quickly.

Are there any areas for improvement or something Email Industries could have done differently?

Nope, this was a 10/10 project

BACKGROUND

Please describe your company and position.

I am the VP

Describe what your company does in a single sentence.

Global wedding planning app

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Email Industries to accomplish?

• Email deliverability

SOLUTION

How did you find Email Industries?

Online Search

Why did you select Email Industries over others?

Greatest expertise

How many teammates from Email Industries were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Increase email deliverability across platforms

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased email deliverability

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good project management - regular updates, actions from every meetings, and they met deadlines

What was your primary form of communication with Email Industries?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

True deep expertise in an area where there are a lot of people who only have surface level knowledge

Are there any areas for improvement or something Email Industries could have done differently?

Could be even more clear on exactly what they needed from us to prevent any delays 

BACKGROUND

Please describe your company and your position there.

I am the marketing director and handle all outbound email campaigns.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Email Industries?

Email deliverability consulting. They first provided an audit with suggestions and then stayed on to review our results monthly.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and came across Email Industries. They were thorough and confident they could help.

Describe the project in detail and walk through the stages of the project.

First they provided a complete audit, with data from various sources and also included their suggestions for how we could improve deliverability. After instituting the changes, they stayed on to review our email deliverability monthly.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with several people at the company, ranging from the CEO to analysts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We went from nearly no delivery to almost perfect scores by following their suggestions.

How effective was the workflow between your team and theirs?

Very effective!

What did you find most impressive or unique about this company?

Their initial audit was extremely detailed and they were willing to explain everything clearly.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Owner of podcast, coaching and media company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Email Industries?

We were looking to increase our deliverability of marketing emails.

SOLUTION

How did you select this vendor and what were the deciding factors?

They looked to be the best choice for a company of our size and pricing and expertise were great.

Describe the project in detail and walk through the stages of the project.

They did an audit of our email list, checked all mail settings, researched reputation, tested emails of different types through a seed list and made recommendations

How many resources from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have a much clearer idea of what things we need to do to increase our deliverability. We have a newly cleaned email list and all of our settings are configured correctly across domains.

How effective was the workflow between your team and theirs?

Very effective. They communicated well and completed all deliverables on time.

What did you find most impressive or unique about this company?

Deep expertise on email and they treated even a small project like ours like it was important.

Are there any areas for improvement or something they could have done differently?

Nope