eCommerce Today - Shopify Plus Agency

BACKGROUND

Please describe your company and position.

I am an executive of Bioshops SRL

Describe what your company does in a single sentence.

Bioshops specializes in offering a wide range of organic products, including food, cosmetics, and household items, dedicated to promoting a healthier and eco-friendly lifestyle.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCommerce Today to accomplish?

• Building the website
• Creating the email marketing flows

SOLUTION

How did you find eCommerce Today?

Online Search

Why did you select eCommerce Today over others?

High ratings

How many teammates from eCommerce Today were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Building the Website in Shopify:

• Brand and Competitor Research + Project Preparation
• Research, selection, installation, and activation of a Shopify theme
• Optimization and addition of logo/favicon
• Theme settings configuration
• Building the main menu 
• Defining and implementing the structure of the header and footer along with the navigation elements
• Building and designing the homepage 
• Building and designing the collection page 
• Building and designing the product page 
• Implementation of the site's policies and terms 
• Building and designing static page templates - about us, contact, etc. (with text and graphic elements from the client)
• Connection to Google Analytics, Google Search Console
• Installation and configuration of necessary apps (Reviews, Wishlist, Chat)
• Installation and configuration of sales channels 
• Graphic design and content creation as needed 
• Site launch

Configuring Shopify Settings:

• Shipping
• Payments
• Transactional emails
• Stock sync app

Email Automation Fundamentals:

• Capturing email addresses
• Bringing visitors back to the website
• Increasing the average number of orders per customer
• Increasing the email subscriber database
• Improving domain reputation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completion of milestones as per the agreed timeline
• Website functionality and usability
• Email marketing flows set up
• Initial technical performance
• Training

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• The collaboration with Ecommerce Today was excellent, and the outcome the same. 
• Communication was a strong point; we received regular updates and quick responses to our questions and feedback.
• They delivered every milestone on time. Their team was always responsive and attentive to our needs, making the process smooth and collaborative.

What was your primary form of communication with eCommerce Today?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and a deep understanding of e-commerce principles were terrific; also their technical expertise, excellent project management

Are there any areas for improvement or something eCommerce Today could have done differently?

All went well. Nothing to add. 

BACKGROUND

Introduce your business and what you do there.

I'm the general manager of Muscle Shop, a sports nutrition importer and distributor. We have an online retail platform called Gym Stack.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCommerce Today?

We've been industry for a long time. Our website was built in 2017, and after the COVID-19 pandemic in 2020, we focused a lot on online sales. From that point on, we made a lot of changes to our website, including migrating to Shopify in 2022.

We decided to move to Shopify due to the numerous opportunities the platform offers, including many apps and other integration capabilities. Unfortunately, we hired a different company to do this migration process, and things didn't work out the way we wanted.

Our goal for that project was to migrate our e-commerce site to Shopify and make it mobile-responsive in an efficient way. However, we didn't know this agency's past work, and we ultimately had to get rid of them very quickly because they weren't professional.

After that, we managed our website ourselves for a while, but we felt the need to grow and explore what Shopify could offer beyond what we were getting from it. Thus, I started searching for a new agency that could help us bring our site on the right path and keep it updated.

We wanted this agency to manage our website like a real Shopify website and online store, looking after the UX and everything else needed to grow it and improve its traffic.

SOLUTION

What was the scope of their involvement?

eCommerce Today has helped me manage and keep updated my Shopify e-commerce store. Their team handles everything related to my site, including newsletters, the website theme, and the Shopify add-ons. Basically, they do everything implied in running a Shopify website.

When eCommerce Today joined, our website's theme was terrible and very messy, so we had a lot of challenges in that regard. Therefore, they had to change the theme and layout to make it faster. The main improvement that they've made has been revamping its menu to help users find products and product categories very efficiently.

What is the team composition?

On a daily basis, I work with Adrian (E-Commerce Specialist), who is our account manager, and Paul (Director of Projects). I've also worked directly with Stefan (Founder & CEO).

How did you come to work with eCommerce Today?

After doing some research, we ended up finding eCommerce Today. I attended a very big Shopify meeting in my country and realized that there were the professionals I wanted to work with. Among the speakers who presented that day, I met Stefan.

Stefan was the only one to truly catch my attention during his meeting because he really knew what he was talking about. He was also very prepared and professional, so I felt that I wanted to work with him no matter the cost.

After the meeting, I contacted eCommerce Today, and they were very quick to respond and thank me for contacting them. That was how we started our collaboration.

How much have you invested with them?

We pay them €1,500 (approximately $1,600 USD) per month. This is a monthly plan that includes a set number of hours. Initially, when we had a lot to do to our website, we paid them a higher amount, but when we got to the point of getting the things where they should be, we switched to a lower payment plan because we would require fewer work hours per month.

What is the status of this engagement?

We signed the contract in April 2024 and started working with eCommerce Today around May 2024. Our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen a huge impact from working with eCommerce Today. From the start, they've dived deep into our website to assess the integrations we were using before, how much they cost, and what we needed to remove. They've also removed integrations that made our website slower and affected its performance and speed.

In addition to that, eCommerce Today has improved the UX and the way customers find the products they want to buy from us. They've even implemented a feature where the website suggest products for the customers to buy.

Before working with eCommerce Today, our newsletters were terrible; no one opened them, and they ended up as spam. However, the team has taken care of that. They've taken our list of contacts and implemented email marketing rules. We used to have about 60,000 contacts on that list, but after implementing the new rules, we ended up with less than half the number.

eCommerce Today has taught us that sending emails to all those contacts is of no value if they don't open them. Instead, they've created a better email automation flow using Klaviyo, which has resulted in better newsletter conversions.

How did eCommerce Today perform from a project management standpoint?

eCommerce Today has worked very well for us, and they've been faster than promised. I've worked with other SEO and PPC agencies, and I've constantly had to follow up to see when things would be done and ask why things aren't working. However, working with eCommerce Today is completely different. Adrian is constantly asking for my opinion and feedback, as well as constantly requesting information.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Adrian. He's the one in charge of doing almost all the work on the executive side. He's very focused. We exchange emails daily, and I always feel like he's a member of my team.

What did you find most impressive about them?

I would be very satisfied if my competitors didn't use eCommerce Today. They're a very powerful tool to use, and they're great in what they do. I haven't had this experience working with anyone else. Additionally, their team is very professional. They're doing work at all times and constantly come up with something new for the website.

Still, what I appreciate the most about eCommerce Today is that they're very frank. For example, whenever we request something, they tell us if it's not time to do that yet and whether it would result in losing money. Other companies simply do what their clients ask for.

Are there any areas they could improve?

We're a company with very good revenue in the nutrition industry, but we're not a very big company. There are only six members on my team, so we're working on multiple things at the same time. My constructed time doesn't allow me to be on my laptop at all times, and it's easier for me to communicate over WhatsApp with my colleagues.

However, eCommerce Today only communicates via email or Google Meet video calls, which is very professional of them. Still, if I could change something, I wish we could collaborate via WhatsApp or phone calls so that it would be easier for me.

Do you have any advice for future clients of theirs?

Be patient with them and let them work so that they can bring you the best solution for your website. Initially, they asked for my opinion, and I told them that I wanted to hear their recommendation. You'll see that they're professionals who have been doing this for a long time, so they'll provide useful recommendations. Therefore, don't go to them wanting to do things your way and having the idea that you know better — leave it to the professionals.

BACKGROUND

Please describe your company and position.

I am the Co-founder of Eledur

Describe what your company does in a single sentence.

Online store for home and decor products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eCommerce Today to accomplish?

• Increase speed of website
• New website design
• Email Marketing

SOLUTION

How did you find eCommerce Today?

Online Search

Why did you select eCommerce Today over others?

• High ratings
• Pricing fit our budget

How many teammates from eCommerce Today were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Competitor Analysis, Theme & Apps Research 
• Install New Theme version or new theme 
• Configure Theme Settings 
• Optimize and implement Logo and Favicon 
• Build and implement Homepage on new theme version 
• Build and implement Collection Page Layout on new theme version 
• Build and implement Product Page Layout on new theme version 
• Go through Google Analytics, Google Search Console, Bing Webmaster Tools 
• Add and configure Google Merchant 
• Build/adapt custom pages to the new theme (About us, Benefits, etc)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The suggestions for redesigning the website were successful, the site is more user-friendly, quicker to use and visually more captivating

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always very quick to respond, most of the time it took less than one day to answer. The proposed dates were always met.

What was your primary form of communication with eCommerce Today?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with the ease of communication between us and the team.

Are there any areas for improvement or something eCommerce Today could have done differently?

Overall we are satisfied with their work, both parties listened to their opinions and there was always consensus on the decision.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and director of Elle Intimates Australia. We import and distribute the underwear brand of ELLE Magazine. We have exclusivity rights for distribution in Australia, New Zealand, and the Pacific Islands. We import the products and sell them on our own e-commerce platform as well as wholesale them in Australia and New Zealand. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCommerce Today?

We hired eCommerce Today to assist us with our email marketing and automate our electronic direct mail (EDM) marketing.

SOLUTION

What was the scope of their involvement?

We had an initial call with eCommerce Today, where they told us about the range of services they provide, and we informed them we were interested in automating our electronic direct mail marketing. eCommerce Today created six different flows for different user situations, there was a series to welcome new customers, a series for customers that abandoned their shopping car, and so on. eCommerce Today automated these email templates.

eCommerce Today also conducted an audit of our website’s SEO and usability, which was an audit of the general functionality of our site. eCommerce Today completed the email automation, and we’re in the process of discussing the next steps with our company.

We shared the ELLE Magazine’s brand guidelines with eCommerce Today through a Google Drive folder. The brand guidelines included logos, imagery, fonts, slogans, and content. ELLE Magazine is a global fashion magazine that is 77 years old. We also showed eCommerce Today examples of the look and feel I was looking for in the emails and the kind of imagery I wanted to use. 

I provided close design direction to eCommerce Today. After creating the email flows, eCommerce Today shared a preview of each one, and I provided specific feedback. Once the design was approved, eCommerce Today worked on the emails’ functionality.

Moreover, we had implemented an SEO strategy on our site in the past, and eCommerce Today looked into it and gave us feedback about what needs improvement. We’ve discussed the possibility of eCommerce Today managing our SEO in the future. 

What is the team composition?

I worked with Stefan (CEO & Founder), who was my direct contact, and Denisa (Graphic Designer & Marketing Specialist) created the email templates. 

How did you come to work with eCommerce Today?

I’m a word-of-mouth person who likes to work with companies that friends have previously worked with and succeeded. A good friend has an e-commerce business in the jewelry space, and she worked with eCommerce Today on her email marketing. She initially met eCommerce Today when they cold-called her. She was impressed by their approach and decided to work with them. 

My friend was happy with most of eCommerce Today’s work, and the only negative feedback she gave me was that the design wasn’t on brand. When I started working with eCommerce Today, I told Stefan I would be very specific about the design and asked for someone with fashion design experience. 

Stefan understood and presented me with several options, he told me I could outsource the design to another company, and I told him I wanted eCommerce Today to manage the complete project and assign an appropriate designer. 

How much have you invested with them?

We invested $1,125 on this project with eCommerce Today. 

What is the status of this engagement?

We worked with eCommerce Design from February–March 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to eCommerce Today’s work, our overall sales and conversions increased. Users who used to abandon their carts are now making purchases, and I can attribute that to eCommerce Today’s work. 

Moreover, Denisa was great to work with. I asked eCommerce Today for someone with experience in fashion design because it was important to me. I was happy with Denisa’s design, and she was open to my feedback and available to make the requested changes. 

How did eCommerce Today perform from a project management standpoint?

eCommerce Today was very efficient in working within the timeframes they promised. The project’s timeline took longer than expected because it took me a while to send eCommerce Today my feedback, which was lengthy and quite specific. We communicated through email and Zoom calls. 

What did you find most impressive about them?

I was most impressed with eCommerce Today’s flexibility to work around the client’s needs and satisfy them. I had talked to other agencies in the past that were pretty inflexible; they stuck to their way of working. With eCommerce Today, Stefan was open to finding a solution that worked for both. For instance, he presented a business proposal, and I could honestly tell him it wasn’t what I was looking for on that stage. I’m planning to work with eCommerce Today on a project basis.  

I also appreciated that eCommerce Today gave us more than we paid for. Stefan guided me throughout the project and answered all my questions.

Are there any areas they could improve?

I can’t think of anything for eCommerce Today to improve. 

Do you have any advice for potential customers?

I recommend being clear with eCommerce Today about your needs and what works for your company. 

BACKGROUND

Please describe your company and your position there.

Sadie + Jean is an online fine jewellery store based in Cape Town, South Africa. We ship world wide. I am the Co-Founder of this company which was established in 2019.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCommerce Today?

We hired E-Commerce Today to provide us with their expertise on online store improvements and email marketing automation.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor through Shopify Experts and after our initial interview with them we knew that they were the exact match for our company in order to achieve the results we were looking for.

Describe the project in detail and walk through the stages of the project.

E-Commerce Today worked on updating the theme of our website and improving the overall look & feel. They also set up Klaviyo and email marketing fundamentals with the basic flows.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with the Chief Commercial Officer as well as the Ecommerce Specialist, but there were several other experts behind the scenes who also played an integral part of this process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We now have multiple Klaviyo Email Marketing Flows set up encourages purchases, conversions to purchase which has resulted in return customers and sales. The site is now more user friendly following best practices as suggested by the team.

How effective was the workflow between your team and theirs?

It was extremely effective as well as super timeous and constructive communication via email as well as Zoom.

What did you find most impressive or unique about this company?

The level of communication was highly impressive. They were able to answer all of our queries efficiently and provide solutions that have resulted in us seeing and increase in sales and customers on the site.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a jewelry company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCommerce Today?

I own an ordering company and a jewelry company. I needed a vendor that could develop two e-commerce websites, one for each of my companies.

SOLUTION

What was the scope of their involvement?

eCommerce Today has built a Shopify site from scratch for my jewelry business. They’ve also handled a complete revamp of my ordering company’s Shopify site, which involved synchronizing all of my posters and products on the catering machine shop line, effectively automating our processes. They’ve also produced videos for the two websites.

What is the team composition?

I’ve worked with five people from eCommerce Today.

How did you come to work with eCommerce Today?

I found eCommerce Today through a reviews and ratings platform.

How much have you invested with them?

I’ve spent around $5,000 so far.

What is the status of this engagement?

We started working together in February 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I do not have specific metrics yet, but I am very happy with the work that eCommerce Today has provided. They understood my budget constraints and worked within my budget.

How did eCommerce Today perform from a project management standpoint?

eCommerce Today has performed well in terms of project management. They communicate well. They are also understanding and easy to work with.

We typically communicate through Zoom calls.

What did you find most impressive about them?

I’m most impressed with eCommerce Today’s reliability and professionalism.

Are there any areas they could improve?

No, I don’t have any complaints.

Do you have any advice for potential customers?

Be very honest with them.

BACKGROUND

Introduce your business and what you do there.

I’m an artist, and I sell my artwork through my own online store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCommerce Today?

I was ready to take my online store to the next level, which required updating and implementing marketing strategies. I also needed to update my SEO for images on my website and make sure that it was up to the industry standards. However, I didn’t have the tools or the time to educate myself on that, so I hired eCommerce Today.

SOLUTION

What was the scope of their involvement?

eCommerce Today has helped me implement the marketing strategies I needed to improve my store. Their services have included SEO, email marketing, and Google, Facebook, and Instagram advertising.

As for SEO, eCommerce Today initially did a very in-depth background check for keywords related to my industry, which included competitor research. Then, they reformatted my site to change its layout and how it loads. They’ve also educated me on it and reformatted a lot of my photos to make them SEO friendly. Probably, our next step will be implementing a blog to create SEO content.

What is the team composition?

At any given moment, I work with two people from eCommerce Today.

How did you come to work with eCommerce Today?

I found them through Shopify because they have a partnership program. When I launched the job offer, around five vendors messaged me. I did my due diligence, researched them, looked at their previous work, and read their reviews.

What made eCommerce Today stand out was that they were willing to do a FaceTime call with me — they set up a time to answer all of my questions and concerns. Not only did they have an incredible portfolio and excellent reviews, but they also were willing to communicate clearly from the start, which I really appreciated.

How much have you invested with them?

I’ve spent around $1,500 so far.

What is the status of this engagement?

We started working together in May 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

eCommerce Today’s work has been fantastic; they’ve elevated my entire website. Now, it looks much more professional and loads faster. Additionally, my industry is a very niche industry; I’m not selling products that people need all the time. Therefore, I was really impressed with the background check they did on mine and other artists’ sites.

How did eCommerce Today perform from a project management standpoint?

eCommerce Today has delivered work on time and even before deadlines. We communicate via email and Shopify’s platform, where they keep me updated about the project’s progress.

What did you find most impressive about them?

It is impressive how patient and reassuring eCommerce Today has been. This is all new to me, so granting someone access to my website, Facebook, and Google Analytics wasn’t easy because those platforms contain my personal information. Initially, I was really hesitant and worried about that, but they were very patient, kind, and willing to communicate face to face with me to discuss my concerns. They’ve made me feel like family, which I really appreciate.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Communication is key. Don’t be afraid to be vulnerable, ask silly questions, or request changes. eCommerce Today is very patient and willing to work with their clients to give them the best results.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Zipper, a motorcycle product company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCommerce Today?

We needed help with website development.

SOLUTION

What was the scope of their involvement?

My previous website was built in Magento. After an initial research process and discussion with eCommerce Today, they proposed replacing it with a new Shopify-based site because it would be more suitable for my purpose. Then, they developed our website from scratch.

During the development process, eCommerce Today had to import manuals and other pieces of content from my old Magento site, which made it much more complicated than just starting from nothing. They also were in charge of solving many issues related to pricing, inventory, and more.

How did you come to work with eCommerce Today?

They were recommended by a customer.

How much have you invested with them?

We spent €3,000 (approximately $3,200 USD).

What is the status of this engagement?

We worked together from January–May 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

eCommerce Today built a website that worked perfectly and met my requirements. After its recent launch at an auto show in Budapest, we got great feedback from customers who actually joined and created accounts. My friends were also satisfied with my new site.

How did eCommerce Today perform from a project management standpoint?

eCommerce Today’s project management was very easy. We communicated and understood each other very well, using email, phone calls, and meetings as communication channels.

What did you find most impressive about them?

eCommerce Today did exactly what they said they would.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

It’s very important to listen to their recommendations; they’re honest about what they can and can’t do.

BACKGROUND

Please describe your company and your position there.

Owner and Maker

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCommerce Today?

Ecommerce Today redesigned and optimized my website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected E-Commerce Today because of their professional and prompt answer.

Describe the project in detail and walk through the stages of the project.

The communication was extremely efficient. After I presented what I need, they came with the detailed, amazing proposal that was over my expectations. They took in consideration the smallest aspects that needed attention. Their suggestions were incredible helpful on the line of creating a modern website, that was in the same time, optimized and easy for me to handle it in the future !

Every step I received screenshots of their progress and suggestions. A wonderful communication. They were very quick, efficient, very knowledgeable, true professionals. At the end, we have a virtual meeting were we went through all that was created. Every step, of this wonderful collaboration, if I needed, I received all the information that I needed to understand all the aspects involved. They went over and above to create the best result for what I need it.

How many resources from the vendor's team worked with you, and what were their positions?

I collaborated with 2 amazing creators: Valentina and Stefan Chiriacescu.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Now, it is very easy for me to work on the website, adding products or blog articles, etc. The web's speed and the number of visitors increased considerable. Many persons that saw my new website admired it and and liked how easy was to access the categories, products, etc.

How effective was the workflow between your team and theirs?

The communication was excellent. As I explained above, they sent us screenshots, exchanged emails for every clarification or new information, explanation. Google meeting was another way that we used for communication. The phone was available anytime I/them needed. Everything was done, very well, in a short time.

What did you find most impressive or unique about this company?

Working with eCommerce-Today was over the expectations, form all points of view: Communication, Professionalism, Knowledge, Work Value, Respect of the Time Frame of the project. Unique - The quality of their work and their desire, to be sure, that I will manage/understand all the changes, materialized in a virtual meeting. Beside all of these, the price was fair, especially that they did more that was necessary and more than other companies did before them.

Are there any areas for improvement or something they could have done differently?

The are great how they are!

BACKGROUND

Please describe your company and your position there.

I am the owner of KVS Pet Boutique which is an online Pet Supply Store. I sell custom made dog and cat collars, leashes, bandanas and other accessories.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCommerce Today?

I hired eCommerce Today to restructure my website and to set up an email marketing system in my storefront.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected them through Shopify Experts. The deciding factor was the follow up from Stefan after I had decided to take a step back and not have anything done. He emailed me and very kindly explained all that they could do for me and gave me the cost. he was very professional, not pushy and kind.

Describe the project in detail and walk through the stages of the project.

There were emails back and forth during both projects from start to finish. Prior to the finish of both projects, they had me review the end results. At the end of the Storefront project, both Stefan & Andreea set up a video call to take me through the new design with explanations on each feature. They were quick with both projects and did a fantastic job.

How many resources from the vendor's team worked with you, and what were their positions?

Stefan set me up with Andreea who was the Account Manager for each project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site is much more user friendly and the design is more modernized and up to date. The email marketing set up will help to entice the customers to purchase. It is too soon to give feedback on anything more as I am still in the process of adding products to my storefront. I do have Andreea helping me at this time with the setting up of my Social Media Accounts

How effective was the workflow between your team and theirs?

Both Stefan and Andreea communicated with me from start to finish. They were ahead of schedule on both projects and each project was completed in a timely manner. Any questions I may have or have are always answered promptly with thorough explanations,

What did you find most impressive or unique about this company?

I can not say there is just one thing that impressed me about this company. I was impressed with the quick back and forth communication from both Stefan & Andreea, the ample explanations on ongoing, their web design skills, the email marketing platform and the quick turnaround time for each project. They are an amazing company.

Are there any areas for improvement or something they could have done differently?

I have nothing negative to say about this company as they did an excellent job for me.