Dotsquares

BACKGROUND

Please describe your company and position.

I am the Owner/Director of SAL Marine

Describe what your company does in a single sentence.

We supply the Marine Leisure and Commercial market sectors with a range of premium products and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Increase search engine rankings
• Improve onsite content
• Improve site stability and function

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

Previously completed projects matched our requirements

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build and new Ecommerce store that would hold 130,000 part numbers as well as show case services with the ability to open trade and retail accounts and manage different levels of discounts and payment methods. 

The platform had to be integrated into our internal management system and show live stock levels and updates. For SEO - research competitor websites for function and content, to review and analyse google keywords and analytics to build an SEO plan that would enable our brand to out preform others and give maximum online exposure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First year increase in completed online sales transactions off 250% and an average year early increase of 22%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project started slow due to the technical nature of the project and us learning to work together but as time went on we became one team and Dot squares became instantly responsive to any issues once the site went live. Due to the multiple they have SEO, Server, front end dev, back end dev, project management everything is taken care of in one place. 

This has proven to be a massive asset and they have become an extension of our internal team, integrated though MS Teams directly with our staff.

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

Due to the multiple they have SEO, Server, front end dev, back end dev, project management everything is taken care of in one place.

Are there any areas for improvement or something Dotsquares could have done differently?

After the initial agreement and award of the project, coms could have been better. Progress meetings would have ensured that the vision and goals were understood by all. The initial agreement was some time ago now as the project expanded beyond initial brief and I have seen a great improvement of the management and coms across the whole team.

BACKGROUND

Please describe your company and position.

I am an executive at WM

Describe what your company does in a single sentence.

e-commerce store selling food

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Take over and support my private app

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

• High ratings
• Pricing fits our budget

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dot Square has truly been a lifesaver for me. They took over an app that they didn't originally create, and their support has been nothing short of exceptional. What sets them apart is their unwavering commitment to going the extra mile. They've consistently extended their assistance beyond regular hours, even during weekends, and have always been quick and courteous in their responses. 

Notably, Shikhar S, our dedicated Project Manager, has been an absolute driving force behind our project's success. His leadership, attention to detail, and proactive approach have been instrumental in achieving our goals. Shikhar's ability to understand our unique needs, communicate effectively, and navigate challenges has made our collaboration with Dot Square a truly remarkable experience. 

In addition to Shikhar, I'd like to commend Sunil K, Divyajeet S, Basant K, and the entire AU team for their outstanding contributions. Dot Square has exceeded my expectations in every way, and I am very happy with their support and dedication to our project. They have my highest recommendation!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

every task created was completed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every task was delivered on time or quicker and mostly done via skype

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

the people I work with like Shikhar S are always happy to help me.

Are there any areas for improvement or something Dotsquares could have done differently?

We are delighted with Dotsquares' service; they have met all our needs.

BACKGROUND

Please describe your company and position.

I am an executive at OAKWOOD DOORS HUDDERSFIELD WEST YORKSHIRE

Describe what your company does in a single sentence.

Oakwood Doors & Spray Finishes Ltd

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Build new website

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

High ratings

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Two years ago, I embarked on my inaugural eCommerce journey, filled with enthusiasm and hope. Unfortunately, my initial experience was marred by the disappointment of working with several development companies that severely underestimated the project's complexity and ultimately failed to deliver on their promises. They not only overcharged but also fell far short of completing the task at hand. 

In my frustration, I turned to Dotsquares with a partially built website riddled with bugs and serious architectural flaws. To my amazement, they swiftly addressed and rectified every issue within a matter of weeks. Throughout the journey, we encountered numerous challenges in building the site, yet Dotsquares consistently demonstrated their ability to find solutions, whether through ingenious fixes or by crafting custom code tailored to our specific needs. 

This year, Dotsquares proactively presented a proposal to rebuild our site, aiming to elevate it to even greater heights. Upon our agreement, they wasted no time in executing the project, managing to have it up and running within a remarkable 9-10 weeks, all without causing any downtime to our site. I am immensely grateful to Avanish and his team of dedicated developers for their exceptional expertise and unwavering commitment to our success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive to our needs throughout the engagement.

What was your primary form of communication with Dotsquares?

Virtual Meeting

What did you find most impressive or unique about this company?

Willingness to help launch and build the new site

Are there any areas for improvement or something Oakwood Doors & Spray Finishes Ltd could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of upGrad

Describe what your company does in a single sentence.

upGrad is South Asia’s largest higher EdTech company. With the latest technology, pedagogy, industry partners and world-class faculty, we create immersive online learning experiences for our learners globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Building upGrad International Websites on HubSpot facilitating Sales,Operations and Marketing teams with unified platform

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

Referred to me

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Built all the upGrad international websites on HubSpot with integrated Sales and Marketing funnels and having a single platform solution for all business operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enabling Sales and Marketing teams to increase conversions from Visitor to Lead and Lead to Paid learner, and also building region-specific websites to provide enhanced experience to learners.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team has end-to-end knowledge of the impact HubSpot can bring to the project and they are very customer-obsessed, making sure to get things right for the customers and users. It's a true pleasure working with the team.

What was your primary form of communication with Dotsquares?

Virtual Meeting

What did you find most impressive or unique about this company?

Team members have shown endless commitment to the project and are helping us create a fully customizable and scalable website solution

Are there any areas for improvement or something Dotsquares could have done differently?

Nothing is particular, team members have been at par with their delivery and commitment.

BACKGROUND

Please describe your company and position.

I am the CTO and Co-founder of a car rental company

Describe what your company does in a single sentence.

Car rental business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Develop a prototype app (mvp)
• Develop an admin panel to control app users
• Set up tech infrastructure

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop a MVP for our business so that we can start running a pilot with real-life customers.Key deliverables included: 

1. App 
2. Web app (admin panel) 
3. Tech Infrastructure

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of an iOS app and web panel

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team worked hard to deliver items on time. Of course some delays happen but this is natural. We were in constant communication with PM and Technical lead. Very open to our suggestions and was a great working experience.

What was your primary form of communication with Dotsquares?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by the dedication of the team and their willingness to support us in problem-solving and general professionalism.

Are there any areas for improvement or something Dotsquares could have done differently?

We were delayed quite a bit because i think there was a misunderstanding of one of the technologies (3rd party device) and how it was supposed to work + communicate with our app. Had that been resolved early on then we'd be delivered on time.

BACKGROUND

Please describe your company and position.

I am a Marketing Manager at TFC Europe Ltd

Describe what your company does in a single sentence.

TFC brings together an extensive range of fastener products and services, to fulfil all industry and manufacturing requirements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Integrate a new product range into existing website
• Integrate other product ranges into existing website
• Create country and language specific versions of our primary website

SOLUTION

How did you find Dotsquares?

• Online Search
• Other

Why did you select Dotsquares over others?

Impressed with Sachin Sharma

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dotsquare recently integrated the O-Ring and Seals product range into tfc.eu.com. The project flowed seamlessly, marked by their unwavering support and responsiveness. Pranjal readily embraced changes and suggestions, ensuring a smooth and efficient process. Their professionalism and expertise shone through, delivering an enhanced website that benefits both our business and customers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time-to-Completion: Was provided with the development tasks in a sprint format.Received daily updates from Pranjal. The project stayed on track and was completed on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pranjal was my primary contact. He readily embraced changes and suggestions, ensuring a smooth and efficient process.

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

I've worked with Indian development teams in the past, but Dotsquares professionalism and expertise shone through, delivering an enhanced website that benefits both our business and customers.

Are there any areas for improvement or something Dotsquares could have done differently?

If there's one area I would like to see improved it is the QA, just a little more time spent checking to ensure the developers have completed the work to instruction. But a small criticism and believe it is down to not enough time. However, when I brought this to the attention of Pranjal, he has been very apologetic and made steps to resolve.

BACKGROUND

Please describe your company and position.

I am the Founder of a consulting company

Describe what your company does in a single sentence.

Support organisations in achieving productivity, reputational and project outcome success

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Software Engineering
• SEO
• UX

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

• High ratings
• Company values aligned
• Level of skill demonstrated by Manager was winning

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After months of trying to source a competent software engineer, we were fortunate to enter into a conversation with Dotsquares. After a formal proposal issued by them and many discussions, it was clear that they were highly skilled at software engineering and as an additional benefit other digital capabilities including web design, UX and SEO. We need this high level competency to build and deliver a SaaS solution which was built from the ground up. We have engaged Dotsquares since 2015.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Well, we launched the software about 12 months after contract commenced which was incredibly. We have continued to engage Dotsquares for over 8 years on an ongoing basis as they are amazing, innovative, and deliver on everything they say they can.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It is rare in professional life to work with a company that not only is consistent in delivery but goes way above the brief. Everything is delivered on time and not only are they responsive to ideas and needs, but have the innovation to suggest on how those ideas could be improved - amazing!

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

Expertise, engagement and communication of employees

Are there any areas for improvement or something Dotsquares could have done differently?

Absolutely not.

BACKGROUND

Please describe your company and position.

I am an executive of Pics & Mortar

Describe what your company does in a single sentence.

We supply the real estate industry with visual media.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Design an interactive website for our clients

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

Pricing fit our budget

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We recently had the opportunity to engage with Dotsquares that left a positive impression on our software development journey. Their approach to projects, dedication to quality, and meticulous attention to detail set them apart in an industry known for fierce competition.

Throughout the collaboration, communication with the team was smooth. They listened to my ideas, shared valuable insights, and kept me informed about the project's progress and challenges. Their transparency and proactive approach inspired confidence in their ability to deliver on time and within the agreed budget. In terms of coding and development, their work showcased competency and attention to detail.

Their customer service was commendable as well. They were responsive and accommodating to my requirements, providing support even after the project completion. It was evident that they valued customer satisfaction and were willing to go the extra mile.

In summary, I am pleased with Dotsquares services. They proved to be a capable and reliable partner in software development, leaving a positive mark on the project. If you are looking for a competent coding company for your digital projects, they would be a solid choice.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcome of the project was a complete success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their customer service was commendable. They were responsive and accommodating to my requirements, providing support even after the project completion. It was evident that they valued customer satisfaction and were willing to go the extra mile.

What was your primary form of communication with Dotsquares?

Virtual Meeting

What did you find most impressive or unique about this company?

Throughout the collaboration, communication with the team was smooth. They listened to my ideas, shared valuable insights, and kept me informed about the project's progress and challenges. Their transparency and proactive approach inspired confidence in their ability to deliver on time and within the agreed budget. In terms of coding and development, their work showcased competency and attention to detail.

The code they produced was clean, efficient, and well-structured, ensuring future maintenance and scalability would be straightforward. They promptly addressed any issues that arose, demonstrating their dedication to delivering a polished final product.

Are there any areas for improvement or something Dotsquares could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the CEO of NarpsUK

Describe what your company does in a single sentence.

Association for Pet Services Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Software development
• App development
• Website

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

Pricing fits our budget

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed & developed a complex registration and software system for clients to use for accounting, invoicing, scheduling etc and app to work with it

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have achieved my objectives with their help

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project on time and empathetically responded to my concerns and needs.

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

Personal service, I feel like they try very hard to listen and understand my logic even if they think a task might be better done a different way, they will go with my instructions

Are there any areas for improvement or something Dotsquares could have done differently?

A Dotsquares customer is assigned a team for a project for example a development team or seo team, within my development team I have had various developers assigned to me over the last 8 or 10 years, most have been very good but I know if there has been a new one assigned to me who isn’t as knowledgeable and have contacted head office if I am not satisfied at such time the issues have been resolved.

BACKGROUND

Please describe your company and your position there.

Operations Manager at an Investment Brokerage which provides unique investments called Structured Products to their clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares , and what were your goals?

We needed Dotsquares to maintain and enhance our client login area, which is built on Salesforce technology. It is a customised Salesforce Community.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at several vendors and found that Dotsquares were quick to understand the brief and efficient to work with through the RFQ process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We explained to Dotsquares what we were trying to achieve and they guided us with some ideas, which we then added more detail to and got Dotsquares to implement as a Salesforce community.

How many people from the vendor's team worked with you, and what were their positions?

5 different people across PMs, technical managers and coders.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are happy with the progress and have expanded the scope with Dotsquares to include ongoing general maintenance of our Salesforce solution.

Describe their project management style, including communication tools and timeliness.

We have a scheduled weekly call, but can also reach the team via email, Teams and Whatsapp for urgent issues. The PM tool Dotsquares use is also helpful.

What did you find most impressive or unique about this company?

We're most impressed with the speed with which Dotsquares responds to any urgent issues we have.

Are there any areas for improvement or something they could have done differently?

As with all software projects, there are always bugs to resolve in the early stages and comments to implement as the work progresses.