DigitalSuits - Shopify Plus Partner

BACKGROUND

Please describe your company and position.

 I ama department head of a beauty & cosmetics company 

Describe what your company does in a single sentence.

Underwear for women by women

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Create custom software in order to support growing business needs
• Redesign the existing website to make it more customer-friendly.
• Technical support and consultancy for providing assistance and expert guidance in various technical issues. What was the timeline of this project? This is an ongoing project that requires continuous technical support from the DigitalSuits team. Our agreement involves the team ensuring dedicated and reliable assistance throughout the project's lifecycle.

SOLUTION

How did you find DigitalSuits?

• Online Search

Why did you select DigitalSuits over others?

• High ratings

How many teammates from DigitalSuits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At the moment, Understatement needs to create custom solutions and renovate the design to open the gateway to a positive user experience and satisfaction. Ongoing technical support and consultancy are highly required to support the efficiency of our promotions and advertising campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The first point is fast and high-quality work on functionality. We receive timely releases that meet the needs of our customers and ensure the success of advertising campaigns. This is quite a satisfying beginning that makes us sure that choosing the DigitalSuits team as a partner was the right decision.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I would say that the project management is organized at a proper level. The project manager consistently monitors the project's progress, tracks the hours spent, and provides timely reports.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting

What did you find most impressive or unique about this company?

We appreciate a responsible, reliable, and skilled DigitalSuits team that brings absolutely great value for cost and culture fit. Are there any areas for improvement or something DigitalSuits could have done differently?

Are there any areas for improvement or something DigitalSuits could have done differently?

Up to now, we don’t have any objective areas for improvement since we have close daily cooperation with quite satisfied results.

BACKGROUND

Please describe your company and position.

I am a Department Head of On Vacation

Describe what your company does in a single sentence.

Our company offers premium-quality goods with a vintage look and feel - everything you need for vacation vibes. https://www.on-vacation.club/pages/about-us Additionally, we design stylish clothing and accessories catering to a diverse clientele, including unisex garments, a range of slim-cut options, and oversized items. Vertere Berlin: https://www.vertere-berlin.com/pages/about-us-vertere-berlin

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Our main objective was to craft a distinctive customer experience, enhance the website's UI/UX, and subsequently boost conversion rates.
• increase conversion rate

SOLUTION

How did you find DigitalSuits?

• Online Search
• Referral
• Clutch Site
• Other

Why did you select DigitalSuits over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DigitalSuits were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The biggest part of the scope included the development of two main features: 

• Category Gender Split for our website https://www.vertere-berlin.com: We aimed to categorize product cards into male and female products to enhance navigation and user-friendliness. This way, customers can shop more seamlessly and save time during their browsing experience.
• Improved Category Navigation: For category navigation, we enhanced the UX design by adding a navigation menu for the collections, ensuring the highest possible user experience. 
• Speed optimization was one of the primary focuses for the websites, aimed at maintaining the high standard of user experience they had come to expect. That was successfully implemented by the team removing the unnecessary parts of code and adding lazy load for the apps on the website. 
• And the last part was related to the UI fixes that helped us greatly increase the conversion rate. As a result of our mutual project, we "best-of" the most useful menu fixes and support to ensure our smooth website management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a client-oriented system, and DigitalSuirs helped us get a renewed UI/UX design that significantly improved user engagement and conversion rate. Now we can offer our clients services that are best suited to their extensive requirements. Thus, we continue our journey with DigitalSuits of continuous website advancements and innovations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Almost all the features were delivered on time. If there were any blockers or reasons for postponement, we were promptly informed and made aware of them.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We thank the team for their commitment to their work. They always strived to create the best they could and used their experience to assist their clients in it. Our mutual cooperation we hope will continue as we strive to provide digital innovations and hope DigitalSuits makes them smooth and successful.

Are there any areas for improvement or something DigitalSuits could have done differently?

We have achieved the results we expected and even more. I don't see anything that requires improvement at the moment.

BACKGROUND

Please describe your company and position.

I am the Entrepreneur in Residence of Yepoda

Describe what your company does in a single sentence.

Korean skincare brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DigitalSuits to accomplish?

• Improve & maintain our e-commerce website

SOLUTION

How did you find DigitalSuits?

Referral

Why did you select DigitalSuits over others?

Referred to me

How many teammates from DigitalSuits were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shopify website customization & improvement Development of a website from scratch on a headless technology

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website improvements 
• New features 
• Increased conversion rate 
• Improved UX

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects are delivered on time & prioritized to meet customers' urgent needs. The projects are always well thoughts in a long term perspective. DigitalSuits never takes shortcuts, which is very valuable for customers in the long run.

What was your primary form of communication with DigitalSuits?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Quality of the deliverables 
• Respect of the timing 
• 0 bug 
• No shortcuts or bad surprises about dev decisions on the long run 
• Ability to build anything 
• Team and support A
• vailability for customers' needs & urgent tasks

Are there any areas for improvement or something DigitalSuits could have done differently?

no

BACKGROUND

Please describe your company and your position there.

I handle resource management at software development company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalSuits, and what were your goals?

We needed extra resources for some of our projects and they provided us with several great candidates. They developed a E-commerce and Marketplace applications that allows our users and clients to more easily find each other.

SOLUTION

How did you select this vendor and what were the deciding factors?

I knew them due to my previous experience of working with folks on the same project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They provided several backend and frontend developers to speed up our activities. Guys are responsible for every delivery cycle and doing it great. They are a good match to our team.

How many people from the vendor's team worked with you, and what were their positions?

The team has about 2-4 people, depending on the stage of the project and our needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They're always motivated and a great addition to our current team. Good performance, hard and soft skills

Describe their project management style, including communication tools and timeliness.

We covered it on our side

What did you find most impressive or unique about this company?

Understanding of what we need and providing us with relevant options

Are there any areas for improvement or something they could have done differently?

Nope, everything is ok so far

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a D2C furniture brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalSuits, and what were your goals?

Renew our Shopify store. Update to Shopify 2.0. Build new fulfillment processes/automizations with airtable and integromat.

SOLUTION

How did you select this vendor and what were the deciding factors?

Word of mouth. Communications.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We handed in Mock-ups and the team was creating the shop based on those. We made snatched of our processes and the team developed solutions based on our needs.

How many people from the vendor's team worked with you, and what were their positions?

A full-stack developer, designer, and project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is ongoing.

Describe their project management style, including communication tools and timeliness.

They're very diligent in terms of communicating and managing the entire project.

What did you find most impressive or unique about this company?

Solution-driven!

Are there any areas for improvement or something they could have done differently?

Sometimes a bit too much project management.

BACKGROUND

Please describe your company and your position there.

we are an international beauty brand for decorative cosmetic products with a focus on glamorous products with clean & vegan formulations

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalSuits, and what were your goals?

DigitalSuits is building and maintaining our four shopify stores.

SOLUTION

How did you select DigitalSuits and what were the deciding factors?

Previously we had worked with an Agency from India, but the agency lacked proper workflow processes and features often were presented "done" with bugs of missing functionality, while coding best practices were completely ignored. DigtalSuits offered proper processes, such as peer code review, QA & project management.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our shops are built on Shopify (custom theme), with many apps. We have several shops in multiple countries, which are mostly the same with minor differences.

How many people from the vendor's team worked with you, and what were their positions?

I worked with roughly 7-8 people from the vendor's team: CEO, Project Manager, Software Engineering Lead, Frontend Lead, Backend Lead and other Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The projects were delivered on time and in a professional manner

Describe their project management style, including communication tools and timelines.

Communication is mostly done via Slack Project Management via Jira

What did you find most impressive or unique about this company?

They provide good value for money and have kind staff.

Are there any areas for improvement?

Flexibilty/Responsiveness to jump on urgent features/bugs could be minorly improved.

BACKGROUND

Please describe your company and your position there.

I’m an advisor at a digital advertising agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalSuits?

My company hired DigitalSuits for website development support, as we did not have any in-house Shopify developers.

What were your goals for this project?

Deliver an ecommerce website within the allocated budget and meet our Go Live date.

SOLUTION

How did you select this vendor?

We contacted various suppliers and DigitalSuits was the only one who was able to meet our deadline within the allocated budget.

Describe the project and the services they provided in detail.

DigitalSuits was responsible for building a Shopify ecommerce website.

What was the team composition?

My team worked with a project manager and several developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website was successfully delivered and passed acceptance test by the client.

How was project management arranged and how effective was it?

We used a to-do list software to meet deadlines. Our teams communicated via Slack. We also set up daily calls.

What did you find most impressive about this company?

Very dedicated team. Great at executing clearly defined tasks. We have worked with DigitalSuits on several project and our collaboration has been successful. Great attitude and positivity in communications. Quick to respond.

Are there any areas for improvement?

Time zone difference can be tough and can have an impact on communication sometimes.

BACKGROUND

Please describe your company and your position there.

I worked at an e-commerce retail webshop.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalSuits?

We hired their dedicated frontend developer for one of our Shopify projects for a customer of ours.

What were your goals for this project?

We had around 500 frontend tickets to resolve, which our developer estimated would take around six months.

SOLUTION

How did you select this vendor?

We found them on Clutch.

Describe the project and the services they provided in detail.

Their frontend developer worked on bugfixes in our site, and then the implementation of some additional website features.

What was the team composition?

We worked with a Shopify developer and a project manager. I can’t say that the project manager’s assigning role was necessary, but we appreciated this approach.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They completed the 6-month scope in two months for my client and thus saved their budget. More widely, their efforts improved our relationship with the customer.

How was project management arranged and how effective was it?

The project manager sent daily updates, questions, and notes, holding a weekly call with us so that we could provide feedback on their work.

What did you find most impressive about this company?

They really cared about the quality of the work and were always ready to support us in case of any urgent requests.

Are there any areas for improvement?

No.

BACKGROUND

Please describe your company and your position there.

I’m a seed investor in a company that offers technology solutions to the financial services industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalSuits?

We needed a vendor to develop the backend technology for our platform.

What were your goals for this project?

We wanted a fully functional and easy-to-use system, and that’s deeply integrated with a large number of third parties.

SOLUTION

How did you select this vendor?

A colleague highly recommended their team.

Describe the project and the services they provided in detail.

DigitalSuits is developing the backend for a portal that allows businesses to access details about the state of customer claims being processed.

What was the team composition?

We work with an average of six people, but the size varied depending on our needs.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They’re helping us build a fundamental part of the business.

How was project management arranged and how effective was it?

Their project management skills were excellent.

What did you find most impressive about this company?

They’re responsive and reliable.

Are there any areas for improvement?

No, we’re very happy with their service.