DIDO Agency

BACKGROUND

Introduce your business and what you do there.

I’m a senior account manager at Elogic Co., an IT company. We provide engineering, replatforming, and system integration services for mid-market and enterprise companies with complex B2B and B2B2C e-commerce needs. We specialize in integrating and optimizing enterprise systems and e-commerce platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DIDO Agency?

We partnered with DIDO Agency to improve our email marketing strategy, strengthen customer engagement, and create a more structured approach to campaigns and automated communication.

SOLUTION

What was the scope of their involvement?

DIDO Agency supported us across different areas of email marketing, including campaign planning and execution, automated flows, audience segmentation, content, and ongoing optimization. As part of the strategy, the team also analyzed competitors and their communication approaches to identify relevant opportunities for our own email marketing. They also incorporated AI tools into the workflow for research, content development, and optimization, helping make the process more efficient while maintaining a strategic and personalized approach.

What is the team composition?

We worked with 6-10 teammates from DIDO Agency.

How did you come to work with DIDO Agency?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, and they had a great culture fit.

How much have you invested with them?

We spent around $40,000.

What is the status of this engagement?

We started working with them in February 2025, and the engagement ended in July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw approximately a 30% increase in email-driven revenue and a 17% improvement in click-through rates during the engagement. We also achieved stronger engagement with automated flows and developed a more structured approach to segmentation, campaign planning, and customer communication.

How did DIDO Agency perform from a project management standpoint?

The project was well-organized, with clear communication and regular updates. The team was responsive to our questions and feedback, delivered tasks on time, and adapted quickly when priorities changed. We mainly communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We were particularly impressed by DIDO Agency's combination of marketing expertise and practical use of AI. The team was proactive in researching competitors, exploring new ideas, and finding ways to use AI to make research, content creation, and optimization more efficient.

Are there any areas they could improve?

We didn't experience any major issues during the collaboration. The team was flexible and responsive, and we appreciated their willingness to continuously test new approaches and ideas.

BACKGROUND

Please describe your company and position.

I am the CEO of Aiter

Describe what your company does in a single sentence.

AI ad and content generator

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIDO Agency to accomplish?

• We wanted to improve the way we communicate with customers throughout their lifecycle and make our email marketing more effective. Another important goal was to test new campaign ideas and understand which types of messaging worked best for different audience segments.

SOLUTION

How did you find DIDO Agency?

Referral

Why did you select DIDO Agency over others?

• High ratings
• Pricing fit our budget

How many teammates from DIDO Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work included planning and launching email campaigns, developing and improving automated flows, creating different communication scenarios for our audience, and testing new messaging approaches. Dido also helped us review campaign performance and turn the findings into new tests and iterations. AI tools were used where they could speed up research and content preparation, while the final ideas and communication remained tailored to our audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main progress was visible in the performance of our campaigns and automated communications. We were able to identify which messages and approaches resonated better with different segments and use those insights to improve future campaigns. The process also became more structured, with regular testing and optimization rather than relying on the same communication patterns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I liked that DIDO treated email marketing as an ongoing process of testing and learning. 

What was your primary form of communication with DIDO Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were comfortable trying different ideas, looking at what actually worked, and changing direction when the data suggested it. Their use of AI was also practical rather than just a buzzword — it helped with some of the more time-consuming parts of the workflow.

Are there any areas for improvement or something DIDO Agency could have done differently?

We were happy with the collaboration overall and did not encounter any significant issues.

BACKGROUND

Please describe your company and position.

I am the Customer Success Manager of EvaCodes

Describe what your company does in a single sentence.

Full-stack blockchain development agency focused on providing blockchain development services and building Web3 products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIDO Agency to accomplish?

• We hired DIDO Agency to strengthen our email marketing strategy and make our customer communication more effective. Our main goals were to improve our email campaigns, optimize existing flows, create more targeted and engaging communication, and establish a more consistent email marketing process.

SOLUTION

How did you find DIDO Agency?

Referral

Why did you select DIDO Agency over others?

• High ratings
• Pricing fit our budget

How many teammates from DIDO Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DIDO Agency handled the end-to-end email marketing process, starting with an audit of our existing setup and identifying areas for improvement. They developed and implemented email campaigns and automated flows, worked on email design and copywriting, segmented our audience, and optimized our communication based on performance. The key deliverables included a structured email marketing strategy, campaign concepts and execution, automated customer journeys, segmented communications, and ongoing recommendations and optimizations to improve overall performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable improvements in our email marketing performance. Over the course of the engagement, we saw approximately a 25% increase in email-driven revenue, a 15% improvement in click-through rates, and stronger engagement across our automated flows. We also improved the overall structure of our email marketing, with more targeted segmentation and optimized customer journeys. These changes helped us build a more consistent and effective email marketing process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Olena, our Project Manager at DIDO Agency, was very organized and responsive throughout the project. Communication was clear and consistent, and she always kept us updated on progress and upcoming tasks. The team delivered items on time and responded quickly whenever we had questions or needed changes. Olena was also flexible when our priorities changed and made sure our feedback was communicated to the team. Overall, the project was well managed, and working with DIDO was smooth and straightforward.

What was your primary form of communication with DIDO Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about DIDO Agency was their proactive approach, attention to detail, and innovative use of AI in the email marketing process. They found practical ways to use AI for research, content development, personalization, and optimization while still maintaining a strong focus on strategy and quality. 

Are there any areas for improvement or something DIDO Agency could have done differently?

There were no major areas for improvement. The collaboration was smooth, and the team was responsive and flexible throughout the project. As the partnership continues, we believe there is always room to explore new ideas and technologies to make the process even more effective.

BACKGROUND

Please describe your company and position.

I am the Founder of (a/an) eCommerce

Describe what your company does in a single sentence.

Designer eyewear at a fraction of the retail price.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIDO Agency to accomplish?

• Increase revenue
• Help automation with email marketing
• Create design flows

SOLUTION

How did you find DIDO Agency?

Referral

Why did you select DIDO Agency over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

What was the size of DIDO Agency’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I have been working with DIDO for over a year already. We had initially approached them to increase revenue mainly focusing on email marketing, and they quickly got situated via Zoom with us and their team to discuss our brand and pitched us so many ideas with strategizing and really made us feel so included and cared for throughout. 

They standout by having weekly meetings still to this day and not only have taught us so much about this realm of marketing, but our sales have more than doubled since we began working with them. They provide us with in depth analytics as well as we have a dedicated account manager who works all day just on our website. They offer premium support and we always have our questions answered right away. Overall have been beyond satisfied with the relationship and help they have provided us, and we look forward to continuing our business with Dido.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Sales have doubled since we began working with them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CRM system with open access 24/7 where we can check tasks, deadlines, calendars, docs, etc. all in one place whenever we need as well as leave feedback and ask questions through this interface. We have our personal account manager that responds to our questions any time.

What was your primary form of communication with DIDO Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Custom interface that makes it easy for us to keep track of and understand exactly what they are doing with our business.

Are there any areas for improvement or something DIDO Agency could have done differently?

Honestly, no. We've been beyond happy so far.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of OSSA FRAMES INC

Describe what your company does in a single sentence.

Ossa Frames is an online luxury eyewear store that presents a wide range of styles and brands while consistently maintaining excellent quality.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIDO Agency to accomplish?

• Marketing Strategy
• Email Marketing Flows
• More online sales
• Loyalty Programs

SOLUTION

How did you find DIDO Agency?

• Online Search
• Referral

Why did you select DIDO Agency over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

What was the size of DIDO Agency’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I am writing to express our gratitude for the excellent work that DIDO Agency and their team have done for OSSA Frames. Over the past two years, we have had the pleasure of working with DIDO as our trusted partner in email marketing, and they have consistently exceeded our expectations. 

Their recent email marketing strategy has been a tremendous success, bringing in 24 times more sales in the last 8 months than in the previous period. We were thrilled with the results and could not be more pleased with the expertise and dedication of the DIDO team. 

Their knowledge of email marketing best practices is unparalleled, and they have been instrumental in helping us to achieve our marketing goals. Their attention to detail and focus on results is truly impressive, and we have come to rely on them as an essential part of our marketing team. We are grateful for the long-term partnership that we have established with DIDO and look forward to continuing to work with them for years to come. 

We have no doubt that their expertise and dedication will continue to drive our success, and we are proud to recommend them to other brands as a top-notch email marketing agency. Thank you, DIDO Agency, for your outstanding work and for being such an essential part of our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They increase sales 24X in the last 8 months. Open rates are more than 45%...

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have always delivered their work on time, and their quick responses have been invaluable in ensuring that our email marketing campaigns are executed flawlessly. Furthermore, DIDO has consistently provided us with many new business ideas that have helped us to improve our overall marketing strategy. Their creativity and innovation are a breath of fresh air, and we're always impressed with their work quality.

What was your primary form of communication with DIDO Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Custom managing platform. Great designs. Advance reports...

Are there any areas for improvement or something DIDO Agency could have done differently?

We are working on a subscription basis. Month by month more than 2 years...

BACKGROUND

Please describe your company and position.

I am the cmo of uhvacm

Describe what your company does in a single sentence.

hvac

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIDO Agency to accomplish?

• email marketing

SOLUTION

How did you find DIDO Agency?

Online Search

Why did you select DIDO Agency over others?

• High ratings
• Good value for cost
• Professional and Confident

How many teammates from DIDO Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Content design, email marketing, sms, idea generating, great job

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ROI is incredible

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've never missed a deadline.

What was your primary form of communication with DIDO Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

JULIA, is Phenomenal!! Never a missed deadline, great idea generation, content creation and roi with email/sms marketing. Julia and Roman are so informative and professional, they've made us 3-4x more than we pay them every month, (perfect roi) they're awesome!

Are there any areas for improvement or something DIDO Agency could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Head of Creatives and Social Media of an educational games company.

Describe what your company does in a single sentence.

Our company creates educational games for children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIDO Agency to accomplish?

• Increase email revenue
• Increase open rate on emails
• Improve email marketing designs

SOLUTION

How did you find DIDO Agency?

Online Search

Why did you select DIDO Agency over others?

High ratings

How many teammates from DIDO Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The DIDO agency worked collaboratively with our Head of Creatives/Marketing to design and create email campaigns to feature new products and highlight hero items. 

The DIDO agency began segmenting our email audience, and helped create flows, while organizing our subscriber list. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An increase in email marketing revenue as well as a cleaned up email list. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects were completed in a timely manner and communication was always clear and thorough. 

What was your primary form of communication with DIDO Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

DIDO Agency's turnaround time in making project adjustments or edits is impressive. 

Monthly reporting regarding our metrics is also very useful and impressive!

Are there any areas for improvement or something DIDO Agency could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the VP of Marketing & Merchandising of a consumer products & services company

Describe what your company does in a single sentence.

We sell gift baskets, wine gifts, cheese & charcuterie boards, spa gifts and so much more!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIDO Agency to accomplish?

• Grow Email Revenue
• Grow Email Subscribers
• Grow SMS Program

SOLUTION

How did you find DIDO Agency?

Referral

Why did you select DIDO Agency over others?

Referred to me

How many teammates from DIDO Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged with DIDO to take over our email program. Ideally they would manage the calendar, plan and execute email campaigns, and strategize on segmentation and trigger programs. They were tasked to grow our email revenue, customer engagement, and SMS program.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Some months, we received more traffic that was driven from the email campaigns. However, our conversion rates and revenue were down YoY.

What was your primary form of communication with DIDO Agency?

Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very timely and very responsive.

What did you find most impressive or unique about this company?

Roman and Julia were very responsive. No matter when I submitted an email campaign (even the day before an email was requested to deploy), they always met my deadline requests.

Are there any areas for improvement or something DIDO Agency could have done differently?

It took a while for DIDO to "get" our brand. I had to submit very detailed email requests for the majority of our time together (with copy and images), but after a few months, I feel like they got it. However, I still had to come up with the overall themes and messaging ideas. I never received recommendations for SMS, nor do I feel like we did anything impressive with segmentation. Overall, we just weren't able to grow the channel together.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of an eyewear distributor.

Describe what your company does in a single sentence.

Wholesale / Eyewear distributor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIDO Agency to accomplish?

• More leads
• More sales
• Better Email Strategy

SOLUTION

How did you find DIDO Agency?

Referral

Why did you select DIDO Agency over others?

• High ratings
• Good value for cost
• Referred to me

What was the size of DIDO Agency’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to take a moment to express our sincerest gratitude for the incredible email marketing strategy you have implemented for our business over the past 6 months. Their team's expertise and hard work have truly paid off, and we are thrilled with the results. 

Since partnering with DIDO Agency, we have seen a 15 times increase in sales from our email marketing campaigns alone. This is an astounding achievement that has had a significant impact on our bottom line. We have received numerous compliments from our clients on the quality of our emails and the value they provide. Their attention to detail and commitment to delivering exceptional results is truly commendable. 

The ability to understand our brand and tailor your strategies to meet our specific needs has been invaluable. We have seen a significant improvement in our email open rates, click-through rates, and conversion rates since implementing your strategies. We appreciate your professionalism, responsiveness, and dedication to our success. 

Your team's work has exceeded our expectations, and we are excited to see what the future holds as we continue to work together to achieve our business goals. Thank you for all that you do.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcome that demonstrates progress and success for our project is the 15 times increase in sales. This outcome clearly shows that the project has achieved its intended goal of improving sales performance. It is a significant improvement that demonstrates the effectiveness of the strategies and tactics implemented in the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Access to Monday.com was granted, consolidating all tasks, dates, and documents in a single location with corresponding deadlines and comments.

What was your primary form of communication with DIDO Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Easy to communicate
• Personal professional account manager 
• Easy onboarding
• Quality design

Are there any areas for improvement or something DIDO Agency could have done differently?

Use custom email report...

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of a consumer products company

Describe what your company does in a single sentence.

Medical Technology Footwear company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIDO Agency to accomplish?

• Grow email marketing to be one of the most profitable channel in marketing mix

SOLUTION

How did you find DIDO Agency?

Online Search

Why did you select DIDO Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from DIDO Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dido is a one stop shop when it comes to email marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within a year working with Dido , our email marketing revenue and list grew 20X times

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always on top of there task . Deliver on time

What was your primary form of communication with DIDO Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Dido stands out in many ways, but what is most impressive and unique about it is its dedication to innovation and excellence. From the way it approaches problem-solving to its commitment to staying at the forefront of emerging technologies, this company is always pushing the boundaries of what is possible.

Are there any areas for improvement or something DIDO Agency could have done differently?

Not that I can think of