DEMAN Übersetzungen GmbH

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Lemoine Translations GmbH

Describe what your company does in a single sentence.

We provide high quality language services in all major world languages.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DEMAN Übersetzungen GmbH to accomplish?

• Localization of SAP interface

SOLUTION

How did you find DEMAN Übersetzungen GmbH?

Referral

Why did you select DEMAN Übersetzungen GmbH over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DEMAN Übersetzungen GmbH were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Deman localized approx. 200,000 words of user interface strings from English into French and German in a very short timeframe. The deliverables for each milestone of the project were always on time, the communication with Deman's project management team was outstanding and the linguistic quality was perfect. The work was carried out by highly experienced native speakers with a profound knowledge of the subject matter and an excellent handling of the target languages.

We will definitely continue our collaboration with Deman in future projects. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the software localization project are as follows:

• Volume of Work: Successfully localized 200,000 words of UI strings from English into both French and German.
• Quality Assurance: Achieved a translation accuracy rate exceeding 99%, with minimal post-delivery revisions required.
• Timeliness: All project milestones were met on or before the scheduled deadlines, ensuring no delays in the product launch.
• Client Satisfaction: Internal QA and user feedback from the localized versions were overwhelmingly positive, leading to a significant reduction in support tickets related to language issues in the new markets.
• Operational Efficiency: Streamlined communication with the project management team resulted in a 20% reduction in review time, contributing to overall project efficiency.
  These metrics demonstrate not only the quality of the work delivered but also Deman's capability to manage large-scale localization projects effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deman's project management was exemplary throughout the software localization project. They consistently delivered all items on time, adhering to the agreed-upon schedule without any delays. Their project management team was proactive, ensuring clear and consistent communication at every stage. They provided regular updates, anticipated potential challenges, and swiftly addressed any concerns we raised.

Their responsiveness to our needs was outstanding. Whether it was accommodating last-minute changes, clarifying technical details, or providing additional support, they were always flexible and quick to respond. This level of attentiveness and professionalism greatly contributed to the smooth execution and success of the project.

What was your primary form of communication with DEMAN Übersetzungen GmbH?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Deman was their exceptional attention to detail and their commitment to quality. Not only did they deliver accurate and culturally sensitive translations, but they also demonstrated a deep understanding of the technical aspects of software localization. Their ability to handle complex UI string localization with precision, while maintaining the integrity and functionality of the software, set them apart.

Additionally, their proactive communication and problem-solving approach were unique. They didn’t just follow instructions; they actively engaged with our team to ensure the best possible outcome, often suggesting improvements that enhanced the final product. This combination of technical expertise, quality focus, and collaborative spirit made Deman stand out as a truly exceptional partner.

Are there any areas for improvement or something DEMAN Übersetzungen GmbH could have done differently?

Overall, our experience with Deman Übersetzungen GmbH was extremely positive, and they exceeded our expectations in many areas. However, if I were to suggest an area for improvement, it would be in the initial onboarding process. While the project eventually ran smoothly, providing more detailed documentation or guidelines at the very beginning could have further streamlined the early stages.

This might help future clients to get up to speed more quickly and ensure that everyone is fully aligned from the outset. That said, this is a minor point in the context of their overall outstanding performance, and it did not impact the success of our project.