createIT

BACKGROUND

Please describe your company and position.

I am the Marketing Specialist of KRUK S.A.

Describe what your company does in a single sentence.

Debt and finances management and advisory

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire createIT to accomplish?

• CreateIT was contracted originally to provide maintenance for 7 corporate websites, as well as implementing new websites

SOLUTION

How did you find createIT?

• Online Search

Why did you select createIT over others?

• High ratings
• Pricing fits our budget
• Good value for cost

What was the size of createIT’s team?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Multiple websites implementation, day-to-day maintenance and support of company websites, Service Level Agreement for hosting and websites

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Together with createIT we implemented several websites, including redesign of our current websites. We also have an ongoing cooperation in scope of implementing new functionalities on corporate websites as well as active monitoring for possible security, hosting or technical issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The main point of contact for us is createIT is Project Manager and Client Ambassador. With them we discuss any potential needs that we have. Project Manager is in contact with Team Leader as well as developers, manages tasks and informs about any progress. Client Ambassador manages any formalities needed (Agreements etc.)

What was your primary form of communication with createIT?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Great contact with the Project Manager and Client Ambassador, which is always crucial in any cooperation.

Are there any areas for improvement or something createIT could have done differently?

We are extremely satisfied with the cooperation.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Dealavo

Describe what your company does in a single sentence.

Price monitoring & dynamic pricing tool

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire createIT to accomplish?

• The goal was to create a WordPress/WooCommerce plugin for online stores that will help them with automatic price changes. The plugin will make the use of the Dealavo tool easier thanks to proper field mapping. The main functionality was to automatically gather product data from any WordPress e-commerce website and send it to us for further analysis.

SOLUTION

How did you find createIT?

Referral

Why did you select createIT over others?

• High ratings
• Great culture fit 
• Good value for cost
• Referred to me
• Company values aligned

What was the size of createIT’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was implemented as a WordPress plugin, the functionalities that can be found in the plugin are:

• Verification of product ID names and other
• Generating a report with a list of user products and sending it directly to us
• Contact form that allows for direct communication with the clients ·        Polish and English language versions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our goal is to acquire new leads – online stores with WooCommerce - with the plugin. I cannot share any numbers yet.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The process was divided into milestones that needed to be delivered. After reaching a milestone, there was a meeting to sum up the progress. After delivering full functionality, the project was passed to Quality Assurance for a final check by createIT. After that, the final version of the plugin was delivered to us for a final check.

What was your primary form of communication with createIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great communication, professional outcome and they were always open to implementing changes.

Are there any areas for improvement or something createIT could have done differently?

No, I’m really satisfied with the collaboration

BACKGROUND

Please describe your company and your position there.

I am the owner of the online marketing agency, and each day we complete tasks associated with Digital Marketing, Lead Generation, Sales Support for our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire createIT, and what were your goals?

To increase the efficiency of marketing campaigns and the quality of gathered data.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been cooperating with createIT for many years and at various levels associated with IT and website development. Selecting createIT for this project was an obvious choice for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The optimization of an existing solution and the integration of the system with an advanced platform for marketing automation. Using the Data Management Platform we managed to improve the accuracy of both inbound and outbound actions, along with the enhancement of our database.

How many people from the vendor's team worked with you, and what were their positions?

The project was managed by a createIT PM, but the whole team of developers supported him.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The optimizations met our goals associated with the platform’s speed and its compatibility with the most popular browsers. The platform, now integrated with a contact form, fulfills its assumed goal. By using it, the marketing campaigns created are more effective than before

Describe their project management style, including communication tools and timeliness.

We received a dedicated PM, who was available to us whenever needed. He was dedicated to the cause, contributed his time to get to know our business and goals. At critical points of the project, we could always count on him.

What did you find most impressive or unique about this company?

We have received a lot of valuable tips and information on what solutions will work in our case. The team showed great creativity and commitment at every stage of work with the project. Even in difficult situations, we were able to find a solution.

Are there any areas for improvement or something they could have done differently?

The team at createIT perfectly understands the needs of its Clients. Because of that, every meeting as well as the form of cooperation are adjusted to the needs of the Client and provide added value.

BACKGROUND

Please describe your company and your position there.

I am a product owner of a new B2B/B2C ecommerce platform for all of our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire createIT, and what were your goals?

For the platform to support company digital transformation and efforts to ease customer journey. The main goal is to increase customer retention and decrease operational costs by allowing the customer to perform a full self-service from making an order to receiving the invoice.

SOLUTION

How did you select this vendor and what were the deciding factors?

We made a thorough market scan, talking with at least five different vendors, 100+ employees, Polish software houses with highest clutch score or otherwise well received. We started the discussions having in mind out-of-the box solutions, but during the discovery phase, we understood that a custom-made platform will probably be less of a hassle for us. We came to the final conclusion by comparing not only three critical factors, like costs, estimated delivery time and experience in similar projects, but also the personalized approach that was at the heart of each createIT member we had an encounter with.

Other vendors presented a typical corporate attitude with small attention to details and risks, while createIT - since the beginning of our talks - picked up every small thing and explained to us why it matters and how it can influence project time and costs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The platform enables making orders, seeing the product catalog, and it is mobile friendly. It also features a documentation archive and a communication channel for customers.

How many people from the vendor's team worked with you, and what were their positions?

• 5 developers
• 2 designers
• 2 Tech Leaders
• PM
• QA
• Marketing Manager
• SEO Manager
• UX Specialist

The team varied throughout the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platform supports digital transformation and customer online journey.

Describe their project management style, including communication tools and timeliness.

The process was divided into 2-week sprints with milestones set for each time period. Every sprint, there was a meeting to sum up the progress. SCRUM Project Management methodology was used for the management. During the project, we came to the conclusion that the dynamic changes that happen in the business can only be reflected in the platform with the use of Agile methodology, such as SCRUM. We tried to set up different milestones per quarter or half a year during the course of the project, but very often the business requirements changed in the middle and we needed to act accordingly. SCRUM worked perfectly for that.

What did you find most impressive or unique about this company?

Dedicated and competent team members who share knowledge and experience while being open to learn. They share feedback and help companies to improve internally. Also, they don’t try to sell something at each step of the way, which is really annoying with other companies. They look at our cooperation as a long-term relationship.

Are there any areas for improvement or something they could have done differently?

Hard to say…

BACKGROUND

Please describe your company and your position there.

Work system is a company that supplies Van equipment to customers in northern europe. Through online sales, physics stores and assembly facilities My position in the company is COO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire createIT, and what were your goals?

We began our cooperation with createIT through the support service. Currently, the cooperation has expanded by migrating the system to Symfony, providing server management and SLA

SOLUTION

How did you select this vendor and what were the deciding factors?

createIT has been recommended to us as a reliable subcontractor by one of our intermediaries

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The cooperation is based on maintenance & support services, but recently it has been also expanded through the migration of the system to Symfony 6, server management and SLA.

How many people from the vendor's team worked with you, and what were their positions?

At various stages of our cooperation throughout the years, the team at createIT was adapted to our needs. The communication was always perfect regardless of whether we cooperated directly with developers or if the team was expanded through the addition of a project manager and a QA section.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to the technical support provided by createIT, our system was always online and is now ready platform upgrade without sacrificing stability.

Describe their project management style, including communication tools and timeliness.

We cooperate with createIT through outsourcing. The team is modified basing on current needs. However, our business supervisor remains the same – thanks to him, further upgrades proceed smoothly.

What did you find most impressive or unique about this company?

The openness to our business needs and their ability to positively translate technical aspects of the platform’s function into our business is impressive.

Are there any areas for improvement or something they could have done differently?

The communication with createIT is both friendly and professional at the same time. We hope this does not change.

BACKGROUND

Please describe your company and your position there.

We are the global leader in the esports industry and have been shaping and innovating the space for over 20 years worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire createIT?

We required a new design for our mobile platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for an agile company with short turnarounds times. CreateIT also worked with us on other side projects back in the day.

Describe the project in detail and walk through the stages of the project.

After a series of discovery meetings, the team at CreateIT created the first UX mockups following a thorough brief created beforehand. We then received various low-fidelity dedsign that helped us define our final needs. We then received a series of improved high-fidelity designs and the proper exports for them to be used by our team internally.

How many resources from the vendor's team worked with you, and what were their positions?

We received a dedicated Client Ambassador and Project Manager. The team also included two graphic designers, a UX designer and a QA specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The platform is up and running, attracting players and their fans from different regions of the world. Our gaming community keeps increasing.

How effective was the workflow between your team and theirs?

The work was smooth, with very good and clear communication through the PM, which translated into a good delivery time and cost optimization.

What did you find most impressive or unique about this company?

They are always trying to satisfy the client while making sure it still ties with the original brief. They are a pleasure to work with, both because of their expertise in the area, but also simply because they are great people to have around.

Are there any areas for improvement or something they could have done differently?

Not really, we received the product we had hoped to receive. Overall, we had a great experience cooperating with them.

BACKGROUND

Please describe your company and your position there.

As the owner of the company, my goal was to create a new, modern ecommerce platform to deliver groceries in Warsaw.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire createIT, and what were your goals?

First, we needed a design for a modern, intuitive and friendly UI to provide good user experience. Website implementation was the next step. We also made use of createIT’s expertise in terms of business consulting.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended to me by another company and through selection process from 10 other companies I have chosen the best fit for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

createIT provided an end-to-end solution, building the project from the ground up based on their expertise on the ecommerce market. The company also provided business consultations explaining how to run a platform of this type.

How many people from the vendor's team worked with you, and what were their positions?

The team included a dedicated Project Manager, who was joined by a TL, with a QA, one designer and two other developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is not yet active, but scheduled for deployment.

Describe their project management style, including communication tools and timeliness.

The process was divided into 2-week sprints with milestones set for each time period. Every month, there was a meeting to sum up the progress.

What did you find most impressive or unique about this company?

They are very professional even when it comes to small projects. They were diligent and focused on the details.

Are there any areas for improvement or something they could have done differently?

Our first project was a very positive one. On my side, I have nothing else to add.

BACKGROUND

Please describe your company and your position there.

We are one of the leading trading companies on the international market focusing on European antiques and works of art originating from the 18th, 19th and 20th centuries. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire createIT, and what were your goals?

We wanted to have a modern website characterized by the mood of the antiques we sell with a friendly UI that would encourage visitors to browse our products and make a purchase. This required the implementation of a number of complex services. The goal was to create a unique ecommerce for antiques, a platform that would reflect the character of our trade and encourage sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

This wasn’t our first encounter. We had been working together previously on different projects, and we have been happy with the cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There were two main areas in which createIT helped us achieve our goal. We made use of their extensive knowledge when it comes to delivering different types of Ecommerce solutions to a variety of businesses. The second area was masterful project management, which made the work so much easier and better coordinated.

How many people from the vendor's team worked with you, and what were their positions?

The team included a dedicated PM, together with a QA, TL and two WordPress Developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We wanted our company to be visible online and attract customers. Both goals have been achieved.

Describe their project management style, including communication tools and timeliness.

The whole process was divided into 2-week sprints. After the end of each sprint, we received detailed feedback presenting the progress that was made.

What did you find most impressive or unique about this company?

We’ve already experienced the quality of work provided by createIT through our previous projects together. This case was no different. Also, we appreciate the clear and easy communication.

Are there any areas for improvement or something they could have done differently?

We’ve worked on a number of projects already, and we know what to expect from each other. There is nothing major that needs to change in the way we work.

BACKGROUND

Please describe your company and your position there.

I am the brand owner and I created the idea for this type of business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire createIT.com, and what were your goals?

To have a complex, international B2C platform dedicated to esports that will gather gaming fans and provide them the possibility to develop their skills and earn real money.

SOLUTION

How did you select createIT.com and what were the deciding factors?

We have known createIT for many years. We already worked previously when creating a B2C platform dedicated to online entertainment. During that cooperation, createIT proved that they know everything there is to know about multi-level platforms, high stakes, confidentiality, and data security.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The full digital marketing strategy, graphic and concept design as well as technical implementation. The creation of tools for setting up events, teams, chat, tournaments, leader boards, and account customization. Advanced external integrations with an affiliate, marketing, and business analytics payment systems.

How many people from the vendor's team worked with you, and what were their positions?

The project was managed by createIT PM and marketing manager, but the whole team of developers supported them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platform is up and running and new players from around the world are registering every day. We are constantly improving the experience, introducing new features, and expanding the list of supported games. We have created probably one of the largest esports startups of 2021.

Describe their project management style, including communication tools and timelines.

We worked with a dedicated PM, who was available to us whenever needed. He was dedicated to the cause and he contributed his time to get to know our business and goals. At critical points of the project, we could always count on him.

What did you find most impressive or unique about this company?

We have received a lot of valuable tips and information on what solutions will work in our case. The team showed great creativity and commitment at every stage of work with the project. Even in difficult situations, we were able to find a solution.

Are there any areas for improvement or something they could have done differently?

It is worth increasing the entire project flow by more frequent meetings and reports. As a result, the flow of information will be even better and both parties will have the same level of knowledge about the progress of the project and possible time threats.

BACKGROUND

Please describe your company and your position there.

Project Manager. The project was related to the creation of the further extension of our cryptocurrency-related applications and services: wallet, currency exchange, debit card, stock exchange, coin offerings

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire createIT.com?

Custom Application Development

What were your goals for this project?

Extending the functionalities and range of our services/application. Introducing those to the new platform.

SOLUTION

How did you select this vendor?

We found them on the internet. We sent an inquiry and were quickly contacted by the company's representatives.

Describe the project and the services they provided in detail.

Introducing the application to becoming a browser extension, creating a way to integrate decentralized applications within it.

What was the team composition?

The project was managed by createIT PM but the whole team of developers stood behind him.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Not yet

How was project management arranged and how effective was it?

We received a dedicated PM, who was available to us whenever needed. He was dedicated to the cause, contributed his time to get to know our business and goals. At critical points of the project, we could always count on him.

What did you find most impressive about this company?

We have received a lot of valuable tips and information on what solutions will work in our case. The team showed great creativity and commitment at every stage of work with the project. Even in difficult situations, we were able to find a solution.

Are there any areas for improvement?

It is worth to increase the entire project flow by more frequent meetings and reports. As a result, the flow of information will be even better and both parties will have the same level of knowledge about the progress of the project and possible time threats.