Communications Strategy Group (CSG®)

BACKGROUND

Please describe your company and position.

I am the Chief Growth Officer of a business economic development organization.

Describe what your company does in a single sentence.

We are dedicated to improving the economic health and quality of life across Monterey, San Benito, and Santa Cruz counties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Communications Strategy Group (CSG®) to accomplish?

• Communications Plan (Strategy and Implementation)

SOLUTION

How did you find Communications Strategy Group (CSG®)?

Other

Why did you select Communications Strategy Group (CSG®) over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from Communications Strategy Group (CSG®) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CSG created and executed a communications plan for our organization, which was not easy to accomplish. We are a hard-to-explain organization that does not lend itself to traditional nonprofit storytelling. CSG stepped in and helped us tell our story. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased placement in earned/organic media and elevated organization's public profile.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CSG is excellent. They are clearly a top-tier firm that knows how to execute and produce results. They are easy to engage and respond quickly to our questions.

What was your primary form of communication with Communications Strategy Group (CSG®)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are extremely talented, creative, knowledgeable, collaborative, and engaging.

Are there any areas for improvement or something Communications Strategy Group (CSG®) could have done differently?

No—they are great.

BACKGROUND

Introduce your business and what you do there.

I’m the finance manager of Misae Investments, a data center, solar, and BESS developer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communications Strategy Group (CSG®)?

We needed help improving communications with neighbors and rebuilding our company website.

SOLUTION

What was the scope of their involvement?

Communications Strategy Group (CSG®) prepared our entire communication strategy and advised us on what to say and what not to say. The team also created Word documents, a SharePoint page, and website materials.

What is the team composition?

We worked with 6-10 teammates from Communications Strategy Group (CSG®).

How did you come to work with Communications Strategy Group (CSG®)?

We found Communications Strategy Group (CSG®) through an online search. We chose them over other options because they had high ratings, a great culture fit, good value for the cost, and company values aligned with ours.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from March–July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received positive feedback from the local community.

How did Communications Strategy Group (CSG®) perform from a project management standpoint?

Communications Strategy Group (CSG®) delivered on time and greatly every week. We communicated via virtual meetings, emails, and a messaging app.

What did you find most impressive about them?

They were always on top of everything and delivered on time.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the Executive Director of an independent school accreditation organization.

Describe what your company does in a single sentence.

Our organization is a vibrant, collaborative community of K–12 independent school accrediting associations driving continuous school improvement through rigorous standards, peer accountability, and shared expertise.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Communications Strategy Group (CSG®) to accomplish?

• To help us develop common language for describing the value of accreditation.

SOLUTION

How did you find Communications Strategy Group (CSG®)?

Online Search

Why did you select Communications Strategy Group (CSG®) over others?

Their proposal indicated a strong understanding of our needs and our market.

How many teammates from Communications Strategy Group (CSG®) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CSG helped us define and develop common language around accreditation for use by our member associations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Final Report - Communications Playbook
• Slidedeck for our Use in Communicating with our membership

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Flexible, Responsive, Attention to detail
• Attentive to our needs and goals and timeline
• Willing to learn about the nuances of our particular industry and context
• Strong Content
• Exceeded our Expectations

What was your primary form of communication with Communications Strategy Group (CSG®)?

Virtual Meeting

What did you find most impressive or unique about this company?

• They were attentive, adaptive, and highly responsive.
• Final Communications Playbook was superb!

Are there any areas for improvement or something Communications Strategy Group (CSG®) could have done differently?

Not at all!

BACKGROUND

Please describe your company and position.

I am the PR Manager of Superprof

Describe what your company does in a single sentence.

Online tutoring platform that connects tutors with students in over 2000 subjects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Communications Strategy Group (CSG®) to accomplish?

• Increase brand awareness
• Increase brand notoriety

SOLUTION

How did you find Communications Strategy Group (CSG®)?

Online Search

Why did you select Communications Strategy Group (CSG®) over others?

previous experience

How many teammates from Communications Strategy Group (CSG®) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Increase share of voice

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our share of voice in media increased drastically in the US since we started working with the team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive. They reply within 24 hours. If we are both online at the same time (we work in complete different timezones) I get a direct reply. I have absolutely no doubts that all my messages/emails will get a response as soon as possible.

What was your primary form of communication with Communications Strategy Group (CSG®)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very professional and responsive.

Are there any areas for improvement or something Communications Strategy Group (CSG®) could have done differently?

They ask for feedback regularly so all our requirements are constantly met. 10 out of 10

BACKGROUND

Please describe your company and your position there.

I am CEO of a holding company. We have controlling interest in several u related operating companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Communications Strategy Group (CSG®)?

We had a time critical PR crisis management need for one of our subsidiaries.

What were your goals for this project?

We needed to defend our position within the industry.

SOLUTION

How did you select this vendor?

Steven Shapiro is the best in the business. Easy choice.

Describe the scope of their work in detail.

CSG had to drill in to understand our business and the unique challenges we were facing with lenders and investment banks. They then developed a PR strategy for the company to deploy.

What was the team composition?

I’ve worked closely with Steven for years.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We avoided any fatal blows to the company from the company’s lenders.

How effective was the workflow between your team and theirs?

Very efficient

What did you find most impressive about this company?

This was not CSG’s first rodeo. They set out the plan and executed it flawlessly

Are there any areas for improvement?

No