Coders Pilot

BACKGROUND

Please describe your company and position.

I am the CEO of Brandlive

Describe what your company does in a single sentence.

Branding Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Coders Pilot to accomplish?

• The project aimed to automate marketing, sales, and client project management processes. By integrating these systems, we sought to create a seamless workflow, enhancing operational efficiency and client service delivery.

SOLUTION

How did you find Coders Pilot?

• Online Search
• Referral

Why did you select Coders Pilot over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Coders Pilot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They implemented a CRM system for customer management that seamlessly integrates with the sales department’s processes. Additionally, we have our own contract and offer generators, which have saved us at least two full-time positions each month.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our sales department is now at least 50% more efficient. Customer satisfaction has increased from 92% to 96%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked with the ClickUp system, where we could track status changes, comments, and more. The project was executed very professionally and efficiently. Once a week, we had a video call to discuss the progress of the work.

What was your primary form of communication with Coders Pilot?

Virtual Meeting

What did you find most impressive or unique about this company?

The way they approach problem-solving is impressive. They made an effort to educate us from the very beginning. Whenever we had questions, they always responded in simple language and actively sought out solutions.

Are there any areas for improvement or something Coders Pilot could have done differently?

Despite having a small team, the company has well-organized processes. When we agreed on something, it was actually delivered as promised.