CodeBiceps

BACKGROUND

Please describe your company and position.

I am the Owner of Hima Alaya

Describe what your company does in a single sentence.

We run a restaurant business providing dine-in and takeaway services with a focus on efficient operations and customer experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CodeBiceps to accomplish?

• Develop a scalable restaurant POS system to streamline order management, billing, and operations across dine-in and takeaway workflows, ensuring fast and reliable service.
• Enable accurate and automated pricing with support for discounts and additional charges, along with real-time order tracking and operational visibility for staff and management.
• Ensure system stability and scalability to handle peak-hour traffic and high order volumes without performance issues, while providing reporting insights for better operational decision-making.

SOLUTION

How did you find CodeBiceps?

Online Search

Why did you select CodeBiceps over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CodeBiceps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work focused on building a reliable and efficient POS system to improve our day-to-day restaurant operations. The goal was to streamline order handling, billing, and overall workflow for both dine-in and takeaway services, while reducing manual effort and errors.

CodeBiceps delivered a solution that simplified how orders are created, tracked, and completed. They implemented automated billing with support for discounts and additional charges, which helped improve accuracy and reduce calculation errors. The system also provided real-time visibility into order status, allowing our staff to manage operations more smoothly and reduce delays during busy hours.

In addition, the platform improved overall control and transparency by organizing menus, managing reservations, and defining staff roles. Reporting and audit features gave us better insight into daily operations and performance.

Key deliverables included:

A complete POS system tailored to our business workflows
Streamlined order and billing processes
Automated pricing with discounts and charges
Real-time order tracking for better service efficiency
Centralized menu and reservation management
Role-based access for staff
Operational visibility through reporting and audit logs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved billing accuracy with automated discounts and charge calculations

Enabled real-time order tracking, reducing service delays

Achieved full visibility into operations through audit logs and reporting

Supported high-volume order handling without performance issues

Order processing and billing time decreased by ~30%, improving service speed during peak hours. Billing accuracy improved by over 25% due to automated pricing and discounts, significantly reducing manual errors.

Real-time order tracking helped reduce service delays by ~20%. The system now handles 2x higher order volumes without performance issues, while reporting and audit logs improved operational visibility and decision-making.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well-structured and reliable throughout the engagement. They maintained clear communication, shared regular progress updates, and kept us aligned on timelines and deliverables.

All major milestones were delivered on time, and any minor delays were communicated in advance with proper justification. They were responsive to our needs and quickly adapted to feedback or changing requirements without impacting overall progress.

Overall, they were proactive, easy to work with, and ensured the project stayed on track from start to finish.

What was your primary form of communication with CodeBiceps?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their strong understanding of our business needs and how quickly they translated those into a practical solution. They didn’t just build what was asked—they suggested improvements that made the system more efficient and easier to use.

Their focus on accuracy, especially in billing and pricing logic, was impressive and had a direct impact on our operations. They were also highly responsive and flexible, making it easy to collaborate and refine the system as our requirements evolved.

Overall, their combination of technical capability and business understanding made a big difference. They delivered a reliable, high-quality solution that improved our operations, and were responsive, professional, and easy to work with throughout the project.

Are there any areas for improvement or something CodeBiceps could have done differently?

Overall, the experience was very positive, but there is always some room for improvement. At times, more detailed documentation and user guidance would have been helpful, especially during the initial handover phase.

Additionally, a bit more proactive communication around minor updates or changes could have further improved clarity. That said, they were always responsive when we reached out and addressed any concerns quickly.

Overall, these were minor points, and they did not impact the success of the project.