Cloudfresh ⛅️ Reviews (11), Pricing, Services & Verified Ratings

IT Managed Services Other IT Consulting and SI Product Design
Confidential
Apr. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were really organized, professional, and personable."

Mar 20, 2023

Managing Director, icanhelp.host

Taisiya Nasretdinova

Other industries
Estonia
11-50 Employees
Online Review
Verified

Cloudfresh provides ongoing managed IT and customer support for a hosting and accommodation company. The team deploys a customer support system, FAQs, and support inquiry management.

Cloudfresh is able to deliver positive outcomes quickly and support the tasks of internal staff, much to the client's delight. The team is highly receptive to concerns, and internal stakeholders are particularly impressed with the vendor's culture and team dynamic.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing director of icanhelp.host

Describe what your company does in a single sentence.

Helping displaced Ukrainians to find free temporary accommodation anywhere in the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cloudfresh to accomplish?

Manage support inquiries
Have a good FAQ section

SOLUTION

How did you find Cloudfresh?

Referral

Why did you select Cloudfresh over others?

Great culture fit, Referred to me, Company values aligned

What was your primary form of communication with Cloudfresh?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

icanhelp.host needed a working customer support system and a professional looking knowledge base (FAQ). Both goals were achieved in a timely manner and with plenty of recommendations from Cloudfresh, as well as ongoing support after the launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

quick outcomes (within a few days)
support from various team members, depending on the task

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were really organized, professional, and personable. No unnecessary red tape or long waits for decisions or answers.

What did you find most impressive or unique about this company?

Company's culture and values, and the professionalism.

Are there any areas for improvement or something Cloudfresh could have done differently?

Nothing that I can think of.

RATINGS

5.0

"Excellent work!"

Cloudfresh ⛅️

A vital link between your company and the cloud🍀

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Review Highlights

Strong Project Management

Potential for Improved Documentation

Cultural and Value Alignment

High Client Satisfaction

Effective Use of Asana and Google Workspace

Adaptability to Client Needs

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