Cloudarsh Technology

BACKGROUND

I am the CIO of PCLaw Time Matters

We are a legal software company that provides practice management software to attorneys.

OPPORTUNITY / CHALLENGE

• Integrate a custom-built chat application within our Salesforce community.
• Leverage custom Apex coding to support advanced platform functionality and backend infrastructure.
• Refine platform styling and UI through backend CSS styling adjustments.

SOLUTION

Referral

Referred to me

Frontend Alignment & Styling Support • UI/UX Implementation: Troubleshoot and refine platform styling by adjusting backend and community CSS layouts. • Theme Consistency: Eliminate formatting conflicts between the homegrown chat widget and the active Experience Cloud theme to deliver a seamless, branded user interface. Custom Chat Integration & Apex Development • System Integration: Deploy and configure the internal, homegrown live chat application directly into the Salesforce Experience Cloud community platform. • Backend Logic: Develop secure, and optimized Apex classes, triggers, and controllers to bridge the custom chat architecture with native Salesforce objects and data models.

RESULTS & FEEDBACK

A fully functional, production-ready custom chat interface deployed and accessible within the Salesforce community.

They consistently go above and beyond to meet tight deadlines without ever sacrificing quality. They are solutions-oriented, highly skilled, and always deliver excellent code. 

• Virtual Meeting
• Email or Messaging App

Their dedication to excellence. They don't just build to specs; they thoroughly understand our goals and go above and beyond to optimize every feature.

Nothing 

BACKGROUND

Please describe your company and position.

I am the Owner & Sales Director of Testwall

Describe what your company does in a single sentence.

Testwall is a European reseller of certified pre-owned test and measurement equipment, with offices in Dublin, Berlin, Madrid, Warsaw and Luton.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cloudarsh Technology to accomplish?

• Build automated shipping documents in Salesforce using S-Docs
• Generate Quality Assurance certificates from Asset records
• Ongoing Salesforce admin support and user documentation

SOLUTION

How did you find Cloudarsh Technology?

Online Search

Why did you select Cloudarsh Technology over others?

• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Cloudarsh has supported our Salesforce org for around eight years. Recent work includes S-Docs templates for QA and calibration certificates generated from Asset records, custom shipment documents (UK and Ireland) generated from the Account record, a Case dashboard, and the Salesforce side of our website-to-lead form integration. They build and test in a sandbox before deploying to production, provide user guides for our team, and handle ongoing admin support such as user access and login issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our team now generates QA certificates, calibration certificates and shipment documents directly from Salesforce with a button click instead of preparing them manually. Changes were delivered quickly and accurately, tested in sandbox and deployed to production without issues, and website enquiries now flow straight into Salesforce as leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication is excellent. They respond quickly, confirm requirements before starting, share progress by email and arrange video calls when something needs discussing. Work is delivered fast and accurately, and they follow up to make sure everything is working for our team.

What was your primary form of communication with Cloudarsh Technology?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their reliability over eight years. They know our Salesforce setup inside out, so new requests are turned around quickly and accurately with very little explanation needed. Good value for money and easy to work with.

Are there any areas for improvement or something Cloudarsh Technology could have done differently?

Nothing significant. We have been happy with the service throughout.

BACKGROUND

Please describe your company and position.

I am the Salesforce Admin of a Salesforce development company

Describe what your company does in a single sentence.

Salesforce Developer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cloudarsh Technology to accomplish?

• Several Complex Projects

SOLUTION

How did you find Cloudarsh Technology?

Referral

Why did you select Cloudarsh Technology over others?

• High ratings
• Good value for cost
• Company values aligned
• Amazing!

How many teammates from Cloudarsh Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have had several complex projects over the last ~5 years

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I honestly cannot say enough wonderful things about this developer and his team! I have had the pleasure of working with them for over five years on numerous Salesforce projects, many of which have been incredibly complex and challenging. Throughout all these years, they have consistently gone above and beyond my expectations. 

No matter how complicated a project becomes or what unexpected challenges arise, they always find a solution. They are incredibly patient, responsive, dependable, and genuinely care about the quality of their work and the success of their clients. One of the things I appreciate most is that I know I can always count on them. They take the time to listen, understand what I am trying to accomplish, and often come back with ideas and solutions that are even better than what I originally envisioned. 

They have helped me navigate some very challenging Salesforce projects, and I truly don't know what I would have done without them on more than one occasion! After five years of working together, I don't just consider them a developer and his team that I hire for projects. I consider them trusted partners who have earned my absolute confidence and respect. It is not often that you find people who combine this level of technical expertise with such outstanding customer service and genuine integrity. 

I am incredibly grateful for everything they have done over the years. If you are looking for an outstanding Salesforce developer and a team that truly cares about your success, look no further. I recommend them wholeheartedly and without a single hesitation. They are simply the best!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistently met or exceeded deadlines, great communication and responsiveness. 

What was your primary form of communication with Cloudarsh Technology?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their level of knowledge, expertise, professionalism, and dedication is truly exceptional.

Are there any areas for improvement or something Cloudarsh Technology could have done differently?

I can't think of any.