# CBRE CBRE Reviews (4), Pricing, Services & Verified Ratings - 4.1 out of 5 average review rating - 1 connections joined CBRE's Network [Visit Website](https://www.cbre.com/) [Get a Custom Proposal](https://clutch.co/profile/cbre) **WORLDWIDE LEADER IN REAL ESTATE SERVICES** CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2017 revenue). We offer a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. ## Company Information - Number of employees: 50 - 249 - 1 Locations: - Los Angeles, CA (Headquarters) - Founded in 1906 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 40% Commercial Property Management - 30% Commercial Brokerage Services - 30% Commercial Financing ### Focus Areas - Commercial Property Management Focus: - 100% Facilities Management (Engineering/Lighting/Plumbing) - Commercial Brokerage Focus: - 100% Lease Audit & Recovery (Lease Consulting) ### Industries - 25% Advertising & marketing - 25% Information technology - 50% Other industries ### Clients - 50% Small Business (<$10M) - 25% Midmarket ($10M - $1B) - 25% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.4 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: CBRE's pricing varies with projects; one client spent $127,000, another between $50,000-$100,000 annually, while a smaller client incurred no costs due to lack of service. Overall, clients appreciated value for cost but noted communication issues for smaller projects. **Most Common Project Size**: Less than $10,000 based on 3 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### CBRE Review Insights Overall Review Rating: 4.1 - Quality: 4.4 - Schedule: 4.5 - Cost: 4.4 - Willing to Refer: 3.8 ### Top Mentions - Communicative (2 mentions) - Great project management (2 mentions) - Professional (2 mentions) - Experienced (1 mentions) - Results-oriented (1 mentions) - Timely (1 mentions) - Understands their clients' needs (1 mentions) - Well-organized projects (1 mentions) ### Review Highlights **Effective Office Scouting and Negotiation** CBRE successfully identified a suitable office space and facilitated smooth lease negotiations for a payment service provider. The process was prompt and straightforward, showcasing their efficiency in real estate transactions. **Professionalism and Thorough Documentation** CBRE's professionalism and thorough documentation impressed a government contractor, showcasing their meticulous approach and commitment to high standards in project execution. **Potential Bias Towards Larger Clients** A smaller client felt neglected by CBRE, suggesting a possible bias towards larger, more lucrative projects. This could be a consideration for smaller companies evaluating CBRE's services. **Responsive and Results-Oriented** Clients appreciated CBRE's quick response times and results-oriented approach, particularly in time-sensitive situations like disaster recovery for a shipping firm. This highlights their reliability and effectiveness. **Consistency in High-Quality Service** Long-term clients noted CBRE's consistent delivery of high-quality service over the years, reflecting their reliability and sustained performance standards. **Challenges with Communication and Coordination** A marketing company experienced significant communication delays and coordination issues with CBRE, leading to a terminated contract. This indicates a need for improvement in customer relationship management and internal communication. **Impressive Local Knowledge and Resourcefulness** CBRE's extensive local knowledge and ability to pull resources quickly were praised by a global shipping firm, underscoring their effectiveness in diverse geographical locations. **Expertise in Temporary Facility Setup** For a global shipping firm, CBRE efficiently set up temporary offices during hurricanes. Their local knowledge and resourcefulness were crucial in ensuring minimal downtime for operations, highlighting their problem-solving skills under pressure. **Seamless Facility Relocation** CBRE excelled in relocating a government contractor's facility, ensuring no business disruption. The team worked quickly and completed the project ahead of schedule, demonstrating their capability in handling complex transitions. **Strong Project Management Skills** Several clients highlighted CBRE's strong project management skills, including punctuality, clear communication, and adherence to deadlines. This is a positive indicator for future clients needing structured project oversight. ### CBRE Reviews #### Commercial Real Estate Services for Payment Service Provider **The Project** - Project size: Confidential - Project length: June - July 2021 **Project Summary**: CBRE scouted for a new office according to the client's needs. After the client chose an office, the team then helped with leasing negotiations. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Head of Marketing, Payment Service Provider - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 9, 2021 **Feedback Summary**: CBRE successfully found a suitable office that matched the client's needs. Furthermore, they facilitated a seamless negotiation. The team was prompt and communicative, ensuring a straightforward project. ""CBRE did an excellent job."" **BACKGROUND** Introduce your business and what you do there. I’m the head of marketing at a payment service provider. We provide cloud-based payment technology. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CBRE? We needed help finding a new office. **SOLUTION** What was the scope of their involvement? CBRE helped us acquire a new office. We first gave them the specifics of what we were looking for, and they gave us various spaces to look at. After we chose the best one, the team helped us negotiate with the landlord. What is the team composition? We worked with two people: a real estate agent and a project manager. How did you come to work with CBRE? We searched for local agencies, and CBRE came up. What is the status of this engagement? We worked together from June–July 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  CBRE did an excellent job of finding a suitable office for us. The negotiation went pretty smoothly. How did CBRE perform from a project management standpoint? Their project management was good — they were punctual and communicative. What did you find most impressive about them? We appreciated how prompt they were and how straightforward the process was. Are there any areas they could improve? No, there’s nothing they could’ve done better. --- #### Commercial Real Estate for Government Contractor **The Project** - Project size: $50,000 to $199,999 - Project length: Jan. - Feb. 2021 **Project Summary**: CBRE scouted for a building that complied with the client's specifications. Upon approval, they installed power and security systems to fulfill the client's needs and helped the client move to the new facility. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Communications System Director, Government Contractor - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Jun 22, 2021 **Feedback Summary**: CBRE proved to be a highly effective team and conducted a seamless relocation, allowing the client's business to continue without a hitch. Furthermore, they went above and beyond by working quickly and finishing ahead of time. Overall, the dedicated team was thorough and responsive throughout. ""CBRE did a fantastic job and conducted a smooth transition."" **BACKGROUND** Introduce your business and what you do there. I’m a communications system director for a large government contractor. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CBRE? Due to extreme amounts of rain, we needed a new facility to support the businesses we serve. **SOLUTION** What was the scope of their involvement? We presented CBRE with our requirements for the new facility. They then found a building for us, which we approved after taking a look at it. Afterward, the team installed the power and security in accordance with our specifications. Finally, they helped us move from the old facility to the new one. What is the team composition? A project manager was assigned as my primary contact, but I interacted with 29 people, including power and security staff and executives. How did you come to work with CBRE? We had worked with them previously, so they were already familiar with our standards and requirements. We also chose them because some of their team members met the required security clearance. How much have you invested with them? We spent $127,000. What is the status of this engagement? We worked together from January–February 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  CBRE did a fantastic job and conducted a smooth transition. They helped us keep our clients from losing business, saving money for both our clients and us. Furthermore, the CBRE team worked quickly and went above and beyond to help us through the entire process. We never had any complaints from any of the 10 businesses we supported in this project; they never knew we moved and didn’t miss a beat. How did CBRE perform from a project management standpoint? We mapped out the scope and timeline for the project, giving them 45 days to complete the service, and they ended up finishing two weeks ahead of the deadline. Furthermore, communication was excellent. They kept me updated and got approval for every move they made.  What did you find most impressive about them? I’ve never seen such professionalism and thorough documentation in any of my previous experiences working with vendors. They immediately vetted their people and had documentation ready to show us. Are there any areas they could improve? I can’t think of anything they could’ve done better. Do you have any advice for potential customers? Request a single point of contact to be assigned to your project. --- #### Facilities Relocation for Shipping Company **The Project** - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 1964 - Ongoing **Project Summary**: CBRE relocates the operations facilities of a shipping company whenever there’s a hurricane. They operate cranes and use trucks to move resources. They operate in the US, Asia, and Africa. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP & Systems Director of IT, Global Shipping Firm - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Jun 8, 2021 **Feedback Summary**: CBRE successfully relocates the client’s facilities whenever needed. They excel at project management — they are results-oriented, responsive, and perceptive. They work expeditiously and leverage their years of experience to deliver. Their professionalism and can-do attitude are impressive.  ""They possess local knowledge, and they’re great at pulling resources from a number of different sources." " **BACKGROUND** Introduce your business and what you do there. I’m the VP and Systems Director of IT for a global shipping firm that has been around since the days of clipper ships. We cater to the B2B market, and we ship merchandise all around the world.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CBRE? Any time there’s a hurricane, we have to respond and set up ad hoc facilities. For example, when Hurricane Katrina hit New Orleans, the ports had been hit hard. During such incidents, we need to have a temporary site to allow us to keep on moving logistics, as well as to clean up and get back to our original port facilities.  **SOLUTION** What was the scope of their involvement? CBRE sets up temporary offices for our port operations whenever there’s a hurricane. Generally, they relocate office, warehousing, and stevedore staff. They operate cranes and get trucks, and they move things from one place to another. They primarily help us in the US, but they also work with us in the Philippines, Indonesia, India, and Africa. What is the team composition? I primarily work with the representative assigned to us, and he has people contacting my team members. I oversee the operations, so I don’t have any direct contact with anyone unless there’s trouble. I just put grease on the wheels.  Their work involves hundreds of people. I generally have someone locally who is ramrodding the operation.  How did you come to work with CBRE? I’ve been in the business for over 20 years, and I have a vast network of connections. I also keep in touch with my counterparts at various shipping firms. CBRE had been personally recommended to me.  How much have you invested with them? We spend between $50,000–$100,000 per year, and it depends on the services we availed for the year. However, the minimum we spend is $10,000 annually.  What is the status of this engagement? We’ve been working with them since 1964, but CBRE was a different company then.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Our primary metric is how quickly they can get our operations moving again. We do not have benchmarks per se because every situation is unique — there’s just not a good ruler for these kinds of transactions. That said, when I need facilities, I only need to make 1–2 calls to CBRE, and they can do it. CBRE has helped us achieve our goals. They possess local knowledge, and they’re great at pulling resources from a number of different sources. They know the area and the players there and can fulfill deliveries quickly — that is, in 1–2 days. CBRE is very useful; they’re problem solvers.   How did CBRE perform from a project management standpoint? CBRE is excellent at project management. They are results-oriented, and they deliver. They respond very quickly and help us move personnel and material expeditiously in the local areas. They understand our needs and expectations as we’ve worked with them for so long. They’re experienced professionals — they’re very adroit, and this is not their first rodeo.  What did you find most impressive about them? Their professionalism and can-do attitude to produce results make them stand out from the competition.  Are there any areas they could improve? They should maintain good staffing.  Do you have any advice for potential customers? Have your benchmarks prepared upfront. Be ready to answer all their questions; they’re professionals, and they respond correspondingly.  --- #### Commercial Real Estate Services for Marketing Firm **The Project** - Project size: Less than $10,000 - Project length: July - Nov. 2017 **Project Summary**: CBRE was hired to find commercial real estate for the office of a marketing company based in Los Angeles. They had a few calls and suggested one space that didn’t work out for the client. **Review Rating**: 2.5 - Quality: 3.5 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 1.0 **The Reviewer** CEO, AlchemyLeads LLC - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 16, 2020 **Feedback Summary**: The effort put into the project by CBRE was clearly lacking, leading to minimal communication and customer service given to the client. The team took significant periods of time to respond to questions and appeared to give up as soon as they realized the deal would not be closed with little effort. "“Every time I talked to a new person, I had to refresh them on who I was, what I was doing, and everything else.” " **BACKGROUND** Introduce your business and what you do there. We are a marketing company, and my position is the CEO. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CBRE? Our goal with the project was to find a commercial real estate space for our office. **SOLUTION** What was the scope of their involvement? They helped us find one property very early on, but there were some miscommunications and delays at the beginning of the process once we identified the property. It took us three weeks just to get in contact to try to tour the property, and by the time I actually toured it, they had listed it on the market for somebody else. After that initial misstep, they didn’t really reach back out to us at all so the relationship was cut relatively short because we were forced to rely on other companies for help instead. What was the team composition? There were three total individuals who we interacted with, one who was supposed to be a dedicated rep, a second who was more junior to their team, and the third who was the original person that set me up with the rep in the first place. How did you come to work with CBRE? CBRE is one of the main commercial real estate companies in California, so I initially reached out to them. They got back to me fairly quickly at first, but then when I scheduled a meeting with one of them, I got no response and didn’t hear back again for a couple of months. How much have you invested with them? Since they were unable to provide us with any results, there was no cost to us, fortunately. What is the status of this engagement? The process with them lasted from July–November 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Their organization seems to be very transaction-oriented. As soon as they figured out there wasn’t going to be any money exchanged in the first part of the relationship, it seemed like they pretty much just decided it was over. How did CBRE perform from a project management standpoint? We had maybe three calls with them in the first month and then pretty much no other contact until we officially terminated the contract. They were pretty much the opposite of buyer-focused throughout our interactions. What did you find most impressive about them? I hate to say it, but there really wasn’t anything that impressed me. Are there any areas they could improve? They could definitely improve on communication and project management. On top of that, though, there is also room for improvement in just basic coordination between their own team. Every time I talked to a new person, I had to refresh them on who I was, what I was doing, and everything else about the project. They could definitely just have provided more support in general. Do you have any advice for potential customers? The number one thing that I felt coming away from the relationship is that I just wasn’t a big enough client to interest them. I think big companies can probably get a great experience from them, so if you have those resources, they might be a good fit for you. Otherwise, I would recommend staying away. --- ## Portfolio & Awards ### Industry Recognitions - CBRE - No. 3 Barron’s Most Sustainable Companies - CBRE - Best Place To Work for Disability Inclusion ## Packages ## Locations (1) ### Los Angeles, CA (Headquarters) - 400 S. Hope Street, 25th Floor - Los Angeles, CA 90071 - United States - 2001 - 5000 employees - Phone: +1.877.227.3330 ## Connections - Jean-Paul Vines (Kreimer Air Conditioning & Htg) ## Contact CBRE [Send a message](https://clutch.co/profile/cbre) - [Facebook](https://www.facebook.com/pg/cbre/about/?ref=page_internal) - [X](https://twitter.com/CBRE)