C3 Tech

BACKGROUND

Please describe your company and position.

I am the COO of Choose Your Horizon

Describe what your company does in a single sentence.

Online Telehealth Provider For Addiction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire C3 Tech to accomplish?

• Online Security

SOLUTION

How did you find C3 Tech?

Referral

Why did you select C3 Tech over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from C3 Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on delivering a comprehensive, reliable, and security-first IT support solution, with a strong emphasis on cybersecurity, responsiveness, proactive management, and exceptional service levels. Key deliverables included: Cybersecurity & Risk Management: Implementation and ongoing management of robust cybersecurity measures, including endpoint protection, threat monitoring, vulnerability management, patching, and security best practices to protect business-critical systems and sensitive data. 

Responsive IT Support: Fast, reliable technical support with clearly defined response and resolution targets, minimizing downtime and ensuring business continuity. Proactive IT Management: Continuous monitoring, preventative maintenance, and early identification of potential issues to resolve problems before they impact business operations. Service Level Excellence: Clearly defined service level agreements (SLAs), accountability, transparent communication, and consistent performance against agreed service standards. 100% Local Technical Support: 

All technical services delivered by experienced, locally based technicians, with no offshoring. This ensures greater accountability, consistent service quality, faster communication, and access to on-site support when required. Strategic IT Guidance: Ongoing recommendations to improve infrastructure, strengthen security, optimize technology investments, and support future business growth. The overall objective was to deliver a dependable, proactive IT partnership rather than simply a reactive helpdesk, providing peace of mind through strong cybersecurity, rapid response times, personal accountability, and consistently high service standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable improvements in IT reliability, cybersecurity, responsiveness, and overall service quality, creating a more secure, efficient, and dependable technology environment. Key outcomes included: 

- **Improved Response & Resolution Times:** Faster response to IT support requests, reduced ticket resolution times, and improved employee productivity through responsive, locally based technical support. 

- **Reduced Downtime:** Proactive monitoring and preventative maintenance helped minimize unexpected outages, recurring technical issues, and business disruption. 

- **Strengthened Cybersecurity:** Improved endpoint protection, security monitoring, patch management, and vulnerability remediation, reducing exposure to potential cyber threats. 

- **Consistent Service Levels:** Improved adherence to agreed service level agreements (SLAs), with greater accountability, transparent communication, and predictable support performance. 

- **Increased Proactive Issue Resolution:** More potential IT problems identified and addressed before escalating into service interruptions, reducing reliance on reactive support. 

- **100% Local Service Delivery:** All technical support provided by locally based technicians, with zero offshore outsourcing, ensuring consistent communication, accountability, and personalized service. 

- **Improved End-User Experience:** Greater employee satisfaction through accessible technicians, faster troubleshooting, and reliable day-to-day IT operations. 

Overall, the project successfully shifted IT support from a reactive model to a proactive, security-focused partnership**, delivering greater operational stability, reduced business risk, and a consistently higher standard of service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been excellent. The team is organized, proactive, and consistently delivers on commitments and agreed timelines. Communication is clear and transparent, with regular updates and strong accountability throughout. What really stands out is their responsiveness and willingness to go above and beyond. Whether it's an urgent technical issue, a cybersecurity concern, or a routine support request, they're quick to respond and take ownership until the issue is resolved. 

Having experienced, locally based technicians rather than offshore support makes a significant difference. They understand our business, are easy to reach, and provide a personal level of service that's difficult to find. Most importantly, they don't just wait for problems to arise. They proactively identify opportunities to improve our systems, strengthen security, and prevent issues before they impact operations. They've become a trusted extension of our team rather than just another IT vendor.

What was your primary form of communication with C3 Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their combination of technical expertise, genuine responsiveness, and proactive approach to IT management. Unlike many IT providers that operate primarily as reactive helpdesks, they take real ownership of our technology environment and consistently look for ways to improve it. Their commitment to using local technicians rather than offshore support is a major differentiator. 

We get direct access to knowledgeable people who understand our business, respond quickly, and genuinely care about resolving issues. Their emphasis on cybersecurity is another standout. Security isn't treated as an afterthought but as a core part of everything they do. Ultimately, it's the personal service, accountability, and peace of mind that set them apart. They feel like an extension of our internal team, and that level of trust is incredibly valuable.

Are there any areas for improvement or something C3 Tech could have done differently?

Overall, we've been extremely happy with C3 Tech and the level of service they've provided. If there were one area for improvement, it would be introducing more structured, periodic reviews of our IT infrastructure, cybersecurity posture, and longer-term technology roadmap. While the team is already very proactive, having a more formal quarterly review process with recommendations, performance metrics, and upcoming priorities could add even more value as our business continues to grow. 

That said, this is more of an opportunity to build on an already excellent service rather than address any significant shortcomings. Their responsiveness, expertise, and commitment to our business have consistently exceeded expectations.