BugRaptors

BACKGROUND

Please describe your company and position.

I am the Sr. QA of Plavox Gaming Pvt. Ltd.

Describe what your company does in a single sentence.

Gaming Platform 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BugRaptors to accomplish?

• load and performance testing

SOLUTION

How did you find BugRaptors?

Online Search

Why did you select BugRaptors over others?

• High ratings
• Great culture fit

How many teammates from BugRaptors were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BugRaptors conducted load and performance testing for our Plavox multiplayer gaming app, simulating high user traffic to assess stability and responsiveness. Their key deliverables included load test execution, performance analysis reports, and optimization recommendations that helped improve the app’s overall efficiency and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included a 25–30% improvement in server response time, faster matchmaking performance, and enhanced stability under high concurrent user loads, ensuring smoother and more consistent gameplay across the Plavox app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BugRaptors’ project management was excellent they maintained clear communication, provided timely updates, and delivered all reports within the agreed timelines. Their team was highly responsive to our feedback and quickly addressed any additional testing requirements or clarifications we requested.

What was your primary form of communication with BugRaptors?

Virtual Meeting

What did you find most impressive or unique about this company?

We found BugRaptors’ attention to detail, technical expertise, and commitment to quality most impressive their ability to identify even subtle performance issues and provide practical, data-driven solutions truly set them apart.

Are there any areas for improvement or something BugRaptors could have done differently?

Overall, the experience was great  however, slightly quicker turnaround on detailed reports and more frequent progress updates during testing could make their already excellent service even better.

BACKGROUND

Please describe your company and position.

I am the CEO of Blache

Describe what your company does in a single sentence.

Blache is a software solutions company that delivers innovative technology to empower businesses, drive innovation, and transform communities globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BugRaptors to accomplish?

• Undertake Security Assessment on Mobile and API Applications
• Deliver Software Security Certification

SOLUTION

How did you find BugRaptors?

Online Search

Why did you select BugRaptors over others?

• Pricing fit our budget
• Great culture fit

How many teammates from BugRaptors were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Application and Security Testing for MeSusu

Scope of Work

 1. Application Testing

 • Functional Testing: Validate app workflows and features.

 • Usability Testing: Assess design and user experience.

 • Performance Testing: Conduct load, stress, and scalability tests.

 2. Security Testing

 • Vulnerability Assessment: Identify potential security flaws.

 • Penetration Testing: Simulate real-world attacks.

 • Code Review: Detect vulnerabilities in the source code.

 • Compliance Checks: Validate data protection measures (e.g., encryption, PII handling).

 • Authentication Testing: Assess login and access control security.

Key Deliverables

 1. Test Plan: Detailed approach, tools, and timeline for testing.

 2. Application Testing Report: Identified issues with recommendations.

 3. Security Testing Report: Vulnerabilities with risk analysis and remediation steps.

 4. Remediation Plan: Prioritized fixes and enhanced security measures.

 5. Follow-up Support: Retesting and consultation for issue resolution.

 6. Compliance Checklist: Validation of regulatory and industry standard adherence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 1. Enhanced Security

 • Identified and resolved critical vulnerabilities, ensuring robust protection of user data.

 2. GDPR Compliance

 • Achieved compliance with GDPR standards through improved data handling, encryption, and privacy measures.

 3. Better User Experience

 • Reduced bugs and enhanced app usability for a smoother user journey.

 4. Operational Readiness

 • Successfully validated app performance and security under various scenarios, ensuring deployment readiness.

 5. Actionable Insights

 • Delivered risk assessments and clear remediation strategies to address identified gaps.

 6. Stakeholder Confidence

 • Strengthened trust among stakeholders with verified app security and compliance readiness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bug Raptors demonstrated strong project management throughout the engagement. They consistently delivered items on time, adhering to the agreed-upon timelines without delays. Their communication was proactive, ensuring regular updates on progress, findings, and next steps.

They were highly responsive to our needs, promptly addressing feedback, accommodating requests for adjustments, and prioritizing critical issues as they arose. Their collaborative approach and ability to align with our goals ensured a seamless workflow and successful project completion.

What was your primary form of communication with BugRaptors?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about BugRaptors is their deep expertise in application security and GDPR compliance. Their ability to identify critical vulnerabilities, paired with actionable remediation steps, demonstrated a thorough understanding of both technical and regulatory landscapes. Additionally, their proactive communication, attention to detail, and tailored approach to our specific needs made their services unique and highly effective.

Are there any areas for improvement or something BugRaptors could have done differently?

So far, none. I thoroughly enjoyed working with the entire team. 

BACKGROUND

Please describe your company and position.

I am an Executive at Optivent Group Inc

Describe what your company does in a single sentence.

Our company specializes in delivering high-quality digital commerce and experience solutions tailored specifically to enterprise-level requirements

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BugRaptors to accomplish?
We hired BugRaptors to:

• Utilize their specialized QA expertise, offering a cost-effective alternative to maintaining in-house teams.
• Redirect internal resources towards core development activities, thus enhancing overall productivity.
• Mitigate software risks and ensure the delivery of dependable, high-quality solutions.
• Streamline resource allocation to better adapt to shifting business needs

SOLUTION

How did you find BugRaptors?

Referral

Why did you select BugRaptors over others?

Good value for cost

How many teammates from BugRaptors were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BugRaptors collaborated with our team to enhance our quality assurance approach, providing comprehensive load and performance testing services. They identified and resolved potential stoppages impacting user experience during peak usage periods and implemented an efficient test automation framework to optimize manual testing procedures

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

BugRaptors' proficiency in load testing improved our development process, enhancing the speed and responsiveness of our user interface. Test automation integration reduced manual testing hours and expedited release timelines, resulting in superior-quality releases with minimized errors reaching production

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BugRaptors demonstrated exemplary project management, consistently meeting deadlines and maintaining proactive communication. Their responsiveness to feedback ensured a smooth and collaborative engagement

What was your primary form of communication with BugRaptors?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

BugRaptors' profound expertise in test automation and performance optimization stands out, along with their quick understanding of our needs and ability to customize solutions

Are there any areas for improvement or something BugRaptors could have done differently?

BugRaptors exceeded our expectations, leaving no significant room for improvement suggestions

BACKGROUND

Please describe your company and your position there.

I'm the Senior QA Manager for a sales enablement platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BugRaptors?

We needed to augment our QA staff to be able to handle varying workloads across teams, ramp up team members quickly and communicate effectively with developers.

SOLUTION

How did you select this agency and what were the deciding factors?

The agency decision was made before I joined the company.

Describe the project in detail and walk through the stages of the project.

Over the last several years, we have quickly been able to resize the number of people on the team to meet the demands of the business. BugRaptors work very closely with Senior QA Engineers to execute test cases, report issues and verify bug fixes.

They also do most of the regression test work so our Senior QA can focus on understanding requirements and allocating work.

Describe the recruitment process in detail.

I was not part of the recruitment process.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

I have been associated with BugRaptors for several years and it has always been a delight since day 1. We have a sales enablement platform that needs consistent scaling to meet the highest benchmarks of user experience. The QA team at BugRaptors have always been a great support and partner in our software development cycles.

How effective was the workflow between your team and theirs?

The results have been amazing, especially the discipline that they had on completing their assigned tasks and regular updated like daily reports & progress updates is something that has held me with this organization. Highly recommended!

What did you find most impressive or unique about this company?

Response time to our queries is very fast. We take advantage of this company being in a different time zone so we are effectively completing work 24 hours a day.

Are there any areas for improvement or something they could have done differently?

I do not see nay need for improvement.

BACKGROUND

Please describe your company and your position there.

Herow is providing a software development kit for mobile application editors, for contextual localization of users, and a back-end platform to analyse the users geographical behavior, and launch engagement notification campaigns to end users. I am the CTO of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BugRaptors?

Application testing

What were your goals for this project?

To do continuous testing of our SDK on several mobile phones. Bugraptors conducts daily tests on 20 different handsets by walking on a given route to cross or stay in geofence zones.

SOLUTION

How did you select this vendor?

We did an RFQ on several testing companies and selected BugRaptors because of their low prices and correct answers to the RFQ.

Describe the project in detail.

Required scope is ability of BugRaptors to do 1 to 2 hours daily tests on a minimum of 15 devices. They are then a critical element of our global Q/A strategy

What was the team composition?

3 people are parttime involved each day.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have defined a metric in the contract which is the number of prerequisites of tests that have not been respected. We reduce the price of their prestation if they don't respect some prerequite with a margin error of 5% that was the thresold not to go over. Finally we have had to activate this contract clause only once, showing that they were quite good in contract terms respect.

How effective was the workflow between your team and theirs?

We had a bit problems to really launch the daily tests, but main of those problems were an inability on our side to explain clearly the tests prerequistes. After 2 weeks we were jointly able to stabilize the process

What did you find most impressive about this company?

Their kindness and reactive customer service set them apart.

Are there any areas for improvement?

Not really. We are really satisfied of this collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m the digital product and marketing manager for SimTutor. We’re an online learning platform the gives users the tools to create workplace training and simulation programs. The software is often used to develop training programs for jobs where mistakes are either extremely dangerous or expensive. Our product is accessible through a monthly subscription.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BugRaptors?

Our platform consists of multiple functionalities, so there’s always something that could be tested. We hired BugRaptors to test various aspects of the software and to ensure it operates at the highest possible level.

SOLUTION

What was the scope of their involvement?

The platform is a web app that’s optimized for mobile devices. BugRaptors is responsible for testing our monthly releases on tablets, phones, and desktops. That process includes ticket testing to make sure our developers accomplished their assigned tasks. They also perform regression testing and update the test cases for any changes we’ve made. Their team also conducts smoke testing after every patch release. Additionally, I assign them ad hoc tasks whenever a customer reports specific problems. They try to replicate the issues so our developers can patch them out.

What is the team composition?

Kanika (VP of Sales & Strategy, BugRaptors) is our primary point of contact. They also allocated a test manager and an associate consultant.

How did you come to work with BugRaptors?

Our relationship with BugRaptors was established before I joined the company, so I can’t describe the selection process.

What is the status of this engagement?

My team started working with them in 2016 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re a growing company, so it’s difficult to provide metrics for this type of engagement. Bugs have increased since BugRaptors started working with us, but that’s because our developers continually add new features to the platform. The product continues to grow, so I can’t even say testing time has decreased.

How did BugRaptors perform from a project management standpoint?

They run a relatively smooth testing cycle. Their testers often work overtime or during weekends to meet our more aggressive timelines. The time zone difference results in them coming online toward the end our day, but that hasn’t been a significant inconvenience. I make myself available during evenings to answer questions if needed, and that’s fine with me. The language barrier was a small issue at first, but we learned to communicate with each other as the engagement continued. Working with the same contact helped that process.

What did you find most impressive about them?

Their flexibility and willingness to work within deadlines are excellent. They’ve accumulated a lot of knowledge surrounding our software after working through several testing cycles. Now, they’re able to replicate and resolve even bizarre coding bugs quickly.

Are there any areas they could improve?

We briefly discussed the possibility of writing scripts for automated testing. Their pitch was designed well, but it didn’t make sense economically.

Do you have any advice for potential customers?

Like working with any company that operates outside of your industry, it’s important to be incredibly prescriptive when outlining the project’s scope. I also recommend retaining the same point of contact and building a professional relationship with that person.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of hardware engineering at Sensio Bio. We provide an open, medical-grade wearable platform that delivers continuous, clinical-grade biological data and enterprise-ready infrastructure. This enables organizations to integrate, scale, and trust first-party health data for research, healthcare, and AI applications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BugRaptors to accomplish for your wearable platform?

We needed help with Android validation across a wide variety of devices.

SOLUTION

What was the scope of their involvement?

BugRaptors has been helping us with app validation on iOS and Android. The app includes account creation, device pairing, and recording of sessions. The team has mainly focused on hands-on testing.

What is the team composition?

We work with 2–5 teammates from BugRaptors.

How did you come to work with BugRaptors?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

So far, we've spent less than $10,000.

What is the status of this engagement?

We started working with them in August 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BugRaptors has found a high bug rate and lots of corner cases that have dwindled as the app has become more stable. When we started, we were finding between 5–10 bugs per day per platform. Then, two weeks into the project, we were down to 1–2 bugs per day. As we do builds, BugRaptors is strong in revalidating and crossing off bugs. The team has provided excellent documentation on how to reproduce bugs so we can find and fix them.

How did BugRaptors perform from a project management standpoint?

BugRaptors has delivered on time. We get daily updates on their plans and tracking in our stand-up meetings. We communicate via virtual meetings and email or messaging apps.

What did you find most impressive about them?

BugRaptors is high-quality in terms of documenting bugs, so we know how to fix them. The team asks solid questions about the platform so they know what's valid and what's not. Moreover, they work well with our developers.

Are there any areas they could improve?

All issues we've run into have been on our end in terms of how willing we are to invite them into our tools. Every seat costs money, and we've adapted well to not having access to those tools.

BACKGROUND

Introduce your business and what you do there.

I’m the QA coordinator for Microids, a gaming company. We publish high-quality adventure video games, collaborating with renowned studios and authors to create titles based on famous licenses and original stories for a wide range of players.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BugRaptors?

We had deadlines and a limited QA budget before the release, which we absolutely had to stick to.

SOLUTION

What was the scope of their involvement?

BugRaptors provided us with two rounds of testing per version (PS5, Xbox Series, Nintendo Switch, and PC) before the release and one round of Day 1 patching. Above all, they wanted to test the game in its entirety in terms of overall functionality.

What is the team composition?

I don’t know how many teammates from BugRaptors were assigned to our project.

How did you come to work with BugRaptors?

I found them through an online search. Their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We worked together from September–November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BugRaptors found more than 650 bugs in two months. Their determination to test every aspect of the build was impressive. Additionally, the quality of their ticket writing was high.

How did BugRaptors perform from a project management standpoint?

We communicated via email and messaging apps. However, their project management seemed a little unclear to us. We only had estimates of the number of hours of testing, but we didn’t know how long it would take to complete.

What did you find most impressive about them?

I was impressed by their determination to test every aspect of the build.

Are there any areas they could improve?

They could communicate better about their deadlines and available internal resources.

BACKGROUND

Introduce your business and what you do there.

We develop software solutions and provide services in data and ESG reporting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BugRaptors to accomplish for your software and ESG reporting services?

We hired them for software audit services for a software we developed covering functional, technical, and performance aspects of the software. We also needed them to provide us with a detailed report and recommendations.

SOLUTION

What was the scope of their involvement?

BugRaptors audited our software's technical, functional, and performance aspects. They also delivered an audit report with recommendations for improvement. The team provided details on where software breakage could happen, where there could be performance degradation, user journey experience, and data security issues.

What is the team composition?

We worked with 2–5 teammates from BugRaptors.

How did you come to work with BugRaptors?

We found them through an online search. We chose them over other options because of their service offerings.

What is the status of this engagement?

We worked together from September–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BugRaptors identified issues ranging from critical to low risk, and we fixed those before the system went live. We also resolved earlier unattended issues such as OTP and the possibility of spamming.

How did BugRaptors perform from a project management standpoint?

We communicated through in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

BugRaptors' commitment to the task, timely delivery, and proactive approach were impressive.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I'm the AVP of IDS Infotech, a technology partner with over 30 years of experience supporting HealthTech innovators in scaling intelligent, compliant, and secure digital platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BugRaptors?

We needed help with security testing for an application.

SOLUTION

What was the scope of their involvement?

BugRaptors identified and evaluated security weaknesses in two web applications we provided. The deliverables included an executive summary with key findings and business risks, a technical report with vulnerabilities, POCs, and screenshots, risk ratings mapped to CVSS and OWASP Top 10, a remediation plan with actionable recommendations, and an optional retest report if fixes were applied.

What is the team composition?

We worked with three teammates from BugRaptors.

How did you come to work with BugRaptors?

We found BugRaptors through a referral.

What is the status of this engagement?

We worked together from June 2025–June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BugRaptors delivered the project on time with findings and a detailed report. The report was of great use as we needed to present it to management regarding the application's safety and security. We made the necessary changes in the application as per the report shared, and now the application is smooth.

How did BugRaptors perform from a project management standpoint?

BugRaptors' team was very supportive and delivered the project on time. We communicated via Teams and phone calls.

What did you find most impressive about them?

BugRaptors' team was very responsive and quick.

Are there any areas they could improve?

I can't think of anything for BugRaptors to improve.