Accounting
Less than $10,000
Mar. 2019 - Ongoing

4.0

Quality: 4.0

Schedule: 3.0

Cost: 5.0

Willing to Refer: 5.0

"They’re personable—it’s clear they care about our growth and success."

Dec 19, 2019

Finance Manager, Digital Agency

Anonymous

Other industries
Boston, Massachusetts
51-200 Employees
Phone Interview
Verified

The Brighton Company LLC supplies ongoing accounting services. They serve as a resource for answering questions, providing guidance, and advising best practices.

The support from The Brighton Company LLC has demonstrated its dedication to the business’ success, satisfying the client. Though quicker responses would benefit the engagement, their team is invested and willing to collaborate, even making time for in-person meetings for support.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the finance manager for a digital agency focused on web development and design.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Brighton Company LLC?

I don’t have a background directly in accounting and finance, so there are some things that I can’t figure out on my own. We hired The Brighton Company LLC to serve as a support system that provides accounting services.

SOLUTION

What was the scope of their involvement?

They provide a range of services to support us. If I can’t find the answer to something online, we can go to them with questions and problems. Their team helps us identify the best way to account for different things and confirm the accuracy of other things. They provide general accounting services.

What is the team composition?

I have one main point of contact at The Brighton Company LLC who serves as an account manager.

How did you come to work with The Brighton Company LLC?

I wasn’t involved in the hiring process for The Brighton Company LLC.

How much have you invested with them?

We’ve spent around $8,000, so far.

What is the status of this engagement?

We started working together around March 2019 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re a great team to work with. We can go to them with any questions we have and they come up with an answer or solution.

How did The Brighton Company LLC perform from a project management standpoint?

They’re willing to come to our office for face-to-face meetings, but we also communicate over email. They’re a little hard to get a hold of, but once they are available, they’re very helpful.

What did you find most impressive about them?

They’re personable—it’s clear they care about our growth and success. It’s endearing and appreciated to see how much they’re dedicated to our business.

Are there any areas they could improve?

There is sometimes a delay in their responses, which can be frustrating when it takes several nudges to hear back from them.

Do you have any advice for potential customers?

Upfront, schedule time for them to come in on a regular basis.

RATINGS

4.0

The Brighton Company LLC

Massachusetts Accounting Firm

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