Brainvire Infotech Inc

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce operation head at Sunny Diamonds, which is India’s first standalone diamond company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

There were a lot of issues with the inconsistency of our website’s speed and functionality. We needed to increase our conversion rate as well. We decided to move forward with another agency and a branding team so we could maintain brand consistency and better performance with the website.

SOLUTION

What was the scope of their involvement?

We gave them a project plan and once we approved their plan, they implemented the changes into the website. Those changes included adding the site dashboard, tracking cart usage, adding visitor tracking to the website, enabling follow-up emails, updating the typography, font style, and everything on the website.

They did speed optimization and it brought the consistency and security to the website, including CloudWatch and Cloudflare. They also collected product level reviews. There are a lot of solutions that we’re receiving from them.

What is the team composition?

There are 10 people.

How did you come to work with Brainvire Infotech Inc?

We prepared a request for proposal for several companies. We looked at their services and availability. We got a really good response from Brainvire Infotech Inc. after finding them online and hearing about them through word of mouth. Some of my other clients also work with them.

How much have you invested with them?

We’ve spent $35,000.

What is the status of this engagement?

We started working together in February 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website user interaction rate has increased. The average number of website visits and the time people spend on the website has increased by 3.5 seconds per minute. Brainvire Infotech Inc improved the bounce rate of the campaigns that we’re doing for Google Ads. Previously, when we had a campaign on Google, we were receiving almost an 80-90% bounce rate for Google and paid campaigns. For the moment, we’re receiving only a 40-50% bounce rate, which is brilliant. They also increased conversions and quality leads.

How did Brainvire Infotech Inc perform from a project management standpoint?

Their project management is perfect. There were some communication issues at the start on our side, but we smoothed it out. They were able to provide all the project management tools like Jira. They also provided detailed task timesheets of what they had done.

We set up milestones. If they were unable to complete the task, they’d add more resources to the team in order to complete the projects on time. They did that without asking us and didn’t charge it to the billing cycle. They’re a hardworking team.

What did you find most impressive about them?

They were strict with their deadlines and worked hard to ensure that the milestones were met, specifically with regard to speed optimization.

Are there any areas they could improve?

There’s nothing they could have changed.

Do you have any advice for potential customers?

Plan proactively what you want to achieve. Have a clear-cut plan in mind.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of EZlytix LLC. We offer managed analytics services for mid-market organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

Because we’re a relatively small team, we engaged Brainvire Infotech to help us develop a custom configuration app that would complement our analytics solution.

SOLUTION

What was the scope of their involvement? 

Brainvire Infotech Inc built a lightweight custom app for our analytics solution. We started by sharing a proof of concept with them. Then, their business analysts worked with our team to understand the exact requirements and conceptualize any additional features. 

Based on that discovery phase, they recommended the best technologies (e.g., .NET) to build out our app before designing the initial wireframes and integrating it with our proprietary analytics solution. The app makes it easier for us to transfer information back and forth through configuration changes.

What is the team composition? 

I worked with two main points of contact, including a business analyst and a tech lead. But, I’m sure that they had more resources working in the background.

How did you come to work with Brainvire Infotech Inc?

A mutual friend introduced us, so we considered them along with other companies. Brainvire Infotech Inc’s heavy presence in the offshore development community made it pretty easy for us to go with them.

Additionally, they often had resources traveling between locations, so I was able to bring some of their staff on site during critical milestones. This helped smooth out communication while still being a cost-effective option for me.

How much have you invested with them?

We spent roughly $155,000 on this project. Our company decided on the budget upfront with no negotiation, so they had to figure out solutions that would fit within our budget.

What is the status of this engagement?

Their work lasted from January–June 2019. We only had six months to finish the project, so it was a tight deadline.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Despite the short timeframe, Brainvire Infotech Inc delivered the project on schedule. One of the key things I was worried about was time lost due to unnecessary back and forth. I made it a point to set the stage up front, insisting that they supply a QA resource to fully test everything before delivery. Their team did just that, which significantly saved us time on testing and retesting the app.

How did Brainvire Infotech Inc perform from a project management standpoint?

I wasn’t involved in day-to-day project management. Instead, their team managed everything, from the timeline to the task at hand. They had effective status reports and weekly project calls, both of which allowed us to address issues while giving feedback in a timely fashion. It was a great way to prevent us from becoming a bottleneck in the delivery.

What did you find most impressive about them?

I was impressed that they had access to such a wide number of resources. Since we were on a time crunch, we needed to add more people to the project to deliver everything on time. Brainvire Infotech Inc was flexible enough to scale their team up and down so that we could stay on track without burning our budget.

Are there any areas they could improve?

I’m sure there were some minor things, but nothing jumps out to me, right now.

Do you have any advice for potential customers?

It’s extremely important to tighten up the scope of work before starting any project. For us, we wanted to make sure that both parties were on the same page. The team dynamic is also critical, especially when working with on- or offshore companies. Take the time to interview their resources to make sure you’ve found the right people.

BACKGROUND

Introduce your business and what you do there.

I’m a vice president of a machinery dealer. We procure and sell user metalworking equipment around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We’ve had a DOS-based CRM platform since we began our company in 1991. The system was becoming outdated and difficult to support. We wanted to convert it to a custom web-based platform.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc redeveloped our customer and inventory management platform, moving from a DOS system to a Microsoft Azure system. We use the platform to track inventory, manage customer relations, and maintain a contact database. It includes custom tools as well as standard industry products to integrate our old system’s data into the new one.

The Brainvire team came out to our office to learn our previous platform and how we used it. After taking a tremendous amount of notes, they created wireframes and screenshots of the potential system. The timeline got extended due to delays on our end, but the project still went faster and more efficiently than those I’ve had with other development companies.

What is the team composition?

We worked with 3–4 people.

How did you come to work with Brainvire Infotech Inc?

Someone in the IT sector recommended Brainvire Infotech Inc. After looking them up online and checking out references, I reached out and got an immediate response. We set up an in-person meeting with Chintan (President & CEO, Brainvire Infotech Inc) and his development team in New York. After that, our team spent hours together developing a scope before we even signed an engagement letter. Once we both thoroughly understood what we wanted to build, we signed on Brainvire Infotech Inc.

How much have you invested with them?

We spent about $150,000.

What is the status of this engagement?

The project lasted from December 2017 through July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform has launched. We’ve fully migrated all our data from the old system, and we’ve ironed out most of the bugs we experienced in the first few weeks. At this point, everything works. Brainvire Infotech Inc has provided excellent support for their scope of work since we went live.

The quality of their work is excellent. Brainvire Infotech Inc demonstrates an in-depth technical background. We only had to help them a bit in designing the frontend and the system’s look and feel. Other than that, they were very, very good.

How did Brainvire Infotech Inc perform from a project management standpoint?

Brainvire Infotech Inc put in place a fast timeline and did their best to stick to it. Most delays came from our end—we often took time to make decisions and take pauses before moving to the next phase. We could have gone live sooner, but we didn’t feel we were ready, and I think we made the right call.

We used GoToMeeting to check each other’s work. Our communication was otherwise through email and calls.

What did you find most impressive about them?

The team was highly available from start to finish. Even the CEO responds immediately to my messages. Chintan also made several visits to our office in person. When we weren’t ready to move forward in certain phases, he talked to his team on our behalf to get them on track with our expectations. Overall, we’re happy we went with Brainvire Infotech Inc over our other options.

Are there any areas they could improve?

We had some misunderstandings at the beginning of the project about what the wireframes represented. Eventually, after multiple change requests that came at an additional cost, we were happy with the results. Brainvire Infotech Inc was understanding and flexible throughout the process.

Any advice for potential customers?

Make sure you and Brainvire Infotech Inc are on the same page in the proposal and scope stage of the work. Also, be prepared to move a quick pace. You can push back, and they’ll accommodate you, but be ready to answer questions early on.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Krome Technology LLC, a consulting organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

One of our U.S.-based clients needed a visualization tool developed from scratch. They had evaluated a lot of other tools available in the market, but they wanted to build something on their own.

SOLUTION

What was the scope of their involvement?

They developed and designed the visualization tool, which consisted of all the charts for analytical solutions. I gave them the business requirements and they built the solution in Java. It had a multi-payment feature which would allow clients to assign the reports or the dashboards based on their organizational hierarchy.

The vice president of sales wanted to evaluate the personas of the sales reps working under him and then he would be able to see the performance of all the team members. The individual salesperson would be able to see the business analysis for the region he’s responsible for. There’s an export functionality and sharing of the dashboards and KPIs with other users in the system.

What is the team composition?

I was coordinating with their manager. He oversaw a team of 10 people, including UI designers and other designers, developers, and testers.

How did you come to work with Brainvire Infotech Inc?

I researched companies to work with us to build the solution. I shortlisted Brainvire Infotech Inc along with three other competitors. I had each of them build a proof of concept (POC) for me. Based on their expertise, we finalized with Brainvire Infotech Inc. They were closest to what I was looking for.

How much have you invested with them?

We’ve spent $90,000.

What is the status of this engagement?

We started working together in June 2018 until March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did an excellent job building a tool according to our requirements. They were very professional in their approach, understanding my requirements and providing lots of ideas. They came up with 30% of the solutions on their side. The final outcome of the engagement included additional features that they had suggested. My client was extremely happy.

They took a very detail-oriented approach. I didn’t have any major issues during my unit testing because they had already shared all the user cases, the case scenarios, the case results with me when they delivered them to my team for testing. The user testing of the tool went extremely smoothly. When I delivered it to clients, there were absolutely no issues when they tested the product.

How did Brainvire Infotech Inc perform from a project management standpoint?

We used to evaluate the project status weekly with the project manager, the technical lead, and the entire team on the call. They were always up to date before the scheduled call. There were no delays from their side, and the entire project was completed within the time frame. Everything was well-managed. I monitored the entire process on a weekly basis.

The CEO is extremely approachable. Whenever I had any particular request, he was always there to help me out and talk to his team. They sometimes worked more than 14-15 hours per day just to meet deadlines.

What did you find most impressive about them?

They’re always available any time of the day or night and they’re extremely professional. We always worked as a team.

Are there any areas they could improve?

No. I am looking forward to engaging with them for all of my future projects.

Do you have any advice for potential customers?

They know what to deliver and what is expected. They’re extremely professional about their process.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of LensoHub, an online glasses retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We needed a digital platform where we could onboard our vendors as well as supply and manage our items in one place. Our goal was to have a solution that would help us sell our products online.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc developed our Android application, which is an online eyeglasses marketplace. Our suppliers can upload their products to the platform for our B2B partners to buy directly.

What is the team composition?

There were around 7–8 people working on the project.

How did you come to work with Brainvire Infotech Inc?

I found them online and met them personally in their office. They had good experience, and I spoke with some of their existing clients who were happy with them.

How much have you invested with them?

We spent between $20,000–$30,000.

What is the status of this engagement?

We worked together from February–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is live, and the quality is very good. Not to mention, the market response has been tremendously good.

How did Brainvire Infotech Inc perform from a project management standpoint?

Project management was great. There haven’t been any communication issues, and the team is well-coordinated. They provided me with a continuous demo so that I could approve everything beforehand. In terms of tools, we used Jira to oversee the project.

What did you find most impressive about them?

They’re really nice, loyal people. They delivered what they committed to, and their tech consultation was helpful.

Are there any areas they could improve?

I’m not a technical person, so I needed them to suggest technologies that would be better suited for my project, which they did.

Do you have any advice for potential customers?

Everyone should follow the agile communication style that they have. Their project management is really good. I wasn’t very clear on what I wanted, but they helped me sort it out in the end.

BACKGROUND

Introduce your business and what you do there.

I’m the digital product designer for a startup healthcare tech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We’re a startup company that wanted to create a patient-facing mobile application. The app would help patients and doctors communicate and exchange information with each other.

SOLUTION

What was the scope of their involvement?

As the product designer on the project, I had some designs and ideas on what direction we wanted to go in. Brainvire Infotech Inc helped carry out those ideas through design and development, taking the prototypes we designed. They also consult on every aspect.

We’re now in the development phase, putting in all together. The product is cross-platform. We have a patient-facing mobile app that is native for iOS and Android, a doctor web portal, and a marketing website for customers to visit and for existing users to log into. Their team provides full-stack development on the web side. The fourth aspect of our project is a master-admin portal that allows us to control doctor and patient information for our end, along with managing subscriptions.

What is the team composition?

Brainvire Infotech Inc assigned 8–10 designers and developers to our project. While there was a bigger team working on the project, I had contact with 2–3 of them daily.

How did you come to work with Brainvire Infotech Inc?

I found them on Clutch. It actually took a month and a half to look through potential candidates online. We decided to look longer than that to find the best hire. During our second round of searching, we found Brainvire Infotech Inc. We wanted a cost-effective option, as well as someone with a remarkable portfolio. I’ve even used some of the apps they’ve made, which are ranked high in the App Store. Their collection of work, along with price, was their biggest separators. They’ve made great products, considering our price range.

How much have you invested with them?

We’ve invested in $50,000.

What is the status of this engagement?

Our engagement with Brainvire Infotech Inc began in April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have no metrics aside from our timetable, and so far, we’re ahead or on schedule. As far as the quality of work, I’ve been impressed with Brainvire Infotech Inc from a design standpoint. We’ve just begun development, but starting to receive a few deliverables from their team.

How did Brainvire Infotech Inc perform from a project management standpoint?

This is an improvement point for side; these projects require a lot of collaboration. For the most part, we communicate weekly, if not daily. We use Skype, which has been great overall.

What did you find most impressive about them?

Along with their extensive portfolio, I appreciate their willingness to work with our team. We’re building a healthcare platform, and their company has made a lot of great products in this space. They have the experience, which includes being quite knowledgeable about HIPPAA compliance. Brainvire Infotech Inc’s experience building products for the US market was a big checkmark for them.

Are there any areas they could improve?

Since we’re not on the same schedule, the time difference can slow down work. It’s expected when working with offshore companies. In the early stages of our development, I spent three weeks working nights, but their team wasn’t available to answer questions. They have other clients, lives of their own, and located on the other side of the world. This isn’t something that they can improve on, but it is a challenge for a business based in the US.

Do you have any advice for future clients of theirs?

Clients need to be prompt and flexible. Brainvire Infotech Inc has a team that will travel to clients’ locations to make sure everything’s good, but people working with them have to be willing to have all-nighters or work night shifts, even if just on a temporary basis.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of SurpriseWOW, a gifting platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

I needed a lot of work done and needed to hire a company that could handle developing a hybrid application.

SOLUTION

What was the scope of their involvement?

We wanted a hybrid application that would be accessible on various platforms and would require special programming. Along with being for the web, Android, and iOS, Brainvire Infotech Inc’s team connected the backend of the app with AWS and MailChimp.

Our app has an individual side and commercial side. Customers using the app can log-on and see a gallery of pictures. We make it simple for users to send a gift card that comes inside a gift box that runs with a timer. Users can’t see what’s inside until the timer is up. They can also see the countdown timer in their inboxes. We also work with franchisees and corporations where our team builds out templates for their email ads.

What is the team composition?

Along with Chintan (CEO & President, Brainvire Infotech Inc), Ravikant (Senior Business Analyst, Brainvire Infotech Inc) oversees a team that I also interact with. Some team members handle the web portion, mobile app, and AWS.

How did you come to work with Brainvire Infotech Inc?

I actually found them on Clutch. I liked the layout and content on their website. I also liked that I was able to get right in touch with their team. I reached out to Chintan, and he put together a team. Being able to get directly in touch with the executives of the company made the difference with getting started.

How much have you invested with them?

We’ve invested about $30,000 so far.

What is the status of this engagement?

Our engagement with Brainvire Infotech Inc started in March 2019. We have a long schedule and have a lot of updates coming out in the next few weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s a pleasurable experience working with Brainvire Infotech Inc. I’ve worked with other developers, and I certainly think they’re a cut above the others. The quality of work has been excellent. I’ve been doing this for six years, and they’ve been my favorite to work with.

Most companies don’t have team members with various capabilities like Brainvire Infotech Inc. They have to find the resources outside of the company. Brainvire Infotech Inc’s team has an in-depth amount of knowledge in various services. They have a large workforce that they’re able to pull from.  

How did Brainvire Infotech Inc perform from a project management standpoint?

We communicate in all kinds of ways. Besides phone calls, they’ll email me if they need to talk and vice versa. It’s been a real pleasure to speak to them whenever I need to. They’re right there for me and my business. Ravikant is the perfect gentleman. Having offices all over the world makes them accessible and easy to work with. Trello is another tool we use for communication.

What did you find most impressive about them?

I can’t say enough positive things about Brainvire Infotech Inc. Their professional team is attentive and capable. They can meet all of my needs and deadlines. Brainvire Infotech Inc is an exceptional company to do business with.

Are there any areas they could improve?

I think they’re doing a fine job. Because of how great a company they are, their team is going to grow tremendously. I’ve referred them to numerous customers because of how easy they’re to work with.

Do you have any advice for potential customers?

Clients are going to find that their services are better than anything that they’ve used before. My tip would be that you’re in the right hands.

BACKGROUND

Introduce your business and what you do there.

We’re a lab investment manufacturing and distribution company with offices in India and now in the US. I’m the CEO of the US office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We are expanding our presence in the Western market. Because of this, we decided to approach Brainvire Infotech Inc to develop our online e-commerce platform for sale in those markets.

SOLUTION

What was the scope of their involvement?

There were various aspects to the project. We started with the UX/UI design before moving into the core development using WordPress. There were a few complex features needed that had to go through HTML and CSS. They created a landing page with a rotating carousel that showcases different products, events, and awards we’ve received. This dynamic aspect is to attract users to the promotions and products we offer.

They built a product and category page that is pretty standard. We have product cards listed with a summary of reviews, the actual review, and ratings for each product. Users can choose what they want to purchase and search within that product category. With the search functionality, users can find the items they’re looking for and explore the relevant product categories. We also have a product detail page where users can zoom in when they hover over the image. Users can see the features, and then at the bottom of the page, find multiple tabs with specifications and instruction manuals. Users can view and leave reviews, which are reflected instantaneously on the platform.

There are payment processing and checkout functionalities as well. Once users add products to their cart, they can view, apply for promotions, and provide their addresses and payment information. Stripe was used for that integration, and at the time, the order is placed, and users receive a confirmation email. Once the product is shipped, they receive another email with tracking information. Any time, users can chat with a customer service representative through the Zoho chat function.

With the blog, we can add articles with images and promotions. We write about the products and link them within the articles. Users can read the blog post and then view the referenced product. The same blog posts are used for our email marketing campaigns. All of this is also optimized for mobile with the same functionalities in a different UI.

What is the team composition?

During the project, I’ve been assigned a project manager and technical lead. We have someone in charge of web and mobile optimization, and a person who focuses on SEO and social media marketing that works independently of the team. There were between five or six developers that worked on the project during its lifecycle. There are WordPress developers, developers in charge of the payment and live chat integrations, and a few blogging experts.

How did you come to work with Brainvire Infotech Inc?

We ran through an expensive research phase. After that, we created a list of about 20 companies. Our team contacted about ten of the best and requested RFQs. We talked to the top five. After conversations with an analyst from Brainvire Infotech Inc and their CEO, I was able to speak with their management team. We felt comfortable with their expertise, relationship management with clients, and quote to move forward with them.

How much have you invested with them?

In total, we’ve spent close to $50,000.

What is the status of this engagement?

Our engagement with Brainvire Infotech Inc began in September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is live, but we’re pushing out several changes and features that should be finished in a couple of weeks. Brainvire Infotech Inc performs extremely well, producing excellent results. Their team has been on time, delivering what we wanted coming into the project. We couldn’t be happier. It’s been a great experience, and I would use them for future projects.

How did Brainvire Infotech Inc perform from a project management standpoint?

For the most part, we communicate at least once a week. I talk with both the project manager and technical lead through email but mainly work with the project manager. The technical lead is always in the know about what’s going on and what needs attention at any point in time. We meet with the project manager and any relevant developers for that week. I share any concerns and changes, or any iteration I want them to execute. The scheduled meetings and consistent communication kept our teams on track. Their team was able to hear our thoughts and feedback weekly as opposed to waiting a longer period.

We used Skype and used screen sharing to share current developments. They used Jira a little to hear my comments on any changes they’re making, and then we also had Excel sheets to track progress. Any changes or recommendations I had were listed in the sheet, and I could follow what was done, scheduled, or in progress. They may have been using other tools internally, but I was satisfied with the sufficiency of the Excel sheet because it kept me up to date.

What did you find most impressive about them?

I appreciated their communication and project management style. It differentiated Brainvire Infotech Inc from other similar providers. They excel in managing the product and their team, delivering high-quality results on time.

Are there any areas they could improve?

For this type of project, I don’t see any reason for improvement. Brainvire Infotech Inc delivered precisely what I wanted.

Do you have any advice for potential customers?

Ask for a lot of quotes because that gives you negotiating power and an understanding of the right market rate for the project you’re working on. Clients should also talk to their project manager in advance to develop an efficient working relationship.

BACKGROUND

Introduce your business and what you do there.

I’m a partner and the head of IT and development at TryMawqif LLC. We offer an app that simplifies parking by capturing and sharing images of license plates.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We hired Brainvire Infotech to design and build an app that provides a cashless and ticketless parking experience.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech is designing and developing our application from scratch. We didn’t provide any documentation or sketches to their team, and they’ve completed all of the initial design work.

The team guided us through the payment gateway feature and showed us how the payment process would flow. They’ve also designed a digital wallet within the app that will let users manage payments. Brainvire Infotech is still working on the UI for the app, and it will eventually be available for download on iOS and Android devices.

What is the team composition?

I speak with their CEO on occasion, and I’ve met six or seven other people from their company. They've assigned us a project manager and at least one UI designer.

How did you come to work with Brainvire Infotech Inc?

We found Brainvire Infotech on Clutch. We chose them because of their positive reviews and competitive prices.

How much have you invested with them?

We’ve spent $12,500 at this point.

What is the status of this engagement?

They started working on the designs in March 2019. The project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m pleased with their work, and they’ve met the high expectations that I had coming into the partnership. I’m excited to see how the app will look after they finish the final version.

How did Brainvire Infotech Inc perform from a project management standpoint?

We typically communicate through email, WhatsApp, and Google Hangouts. Brainvire Infotech is very proactive and will follow up with a call or a text whenever we are late with our feedback. I appreciate their dedication to expediting the project. I can tell that they are enthusiastic about their work.

What did you find most impressive about them?

I’ve been impressed by their responsiveness. They’re never too busy for me and will always free up time when I need to get ahold of them. We’ve also benefitted from their experience working with other companies in Kuwait.

Are there any areas they could improve?

So far, they’ve been an ideal partner. Nothing sticks out at the moment.

Do you have any advice for potential customers?

Make sure that you know what you want before you reach out to Brainvire Infotech. Having a broad scope or adding new requirements after each milestone will make the project difficult for both parties. 

BACKGROUND

Introduce your business and what you do there.

I'm the owner of an e-commerce wholesaler.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc.?

I needed help developing and managing a Magento web application.

SOLUTION

What was the scope of their involvement?

Brainvire developed a web-based application on Magento that acts as a marketplace for users to sell products, including custom features and API integrations as requested. 

What is the team composition? 

I work mostly with Bharat (Head of Digital Marketing, Brainvire Infotech Inc.) and Sachin (Senior Software Engineer, Brainvire Infotech Inc.) who occasionally visits our office on site. 

How did you come to work with Brainvire Infotech Inc.?

They were referred to us and, after meeting with one of their owners in person, we felt they were a good fit. Even though they're offshore developers, it's added a lot of value being able to meet face-to-face with some members of their team.

How much have you invested with them?

The total project is budgeted at $50,000, but I'm not sure how much has been spent yet. They submit invoices for hours worked every couple weeks.

What is the status of this engagement?

We've been working with them since January 2019 and, although the site just went live in May, we continue to work with them to develop more features. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Brainvire has done an excellent job of understanding and executing our requirements. They ask the right questions before getting started on any phase of work, so it's always done by the next day. Other overseas vendors seem to experience more delays, waiting to ask questions after they get started on the work. 

How did Brainvire Infotech Inc. perform from a project management standpoint?

They're highly collaborative and relatively quick to turn around deliverables. We mostly communicate through Skype and track progress in Jira. 

What did you find most impressive about them?

I'm very impressed they've been able to meet with us in person and show us some solid examples of different solutions from the start of the engagement. They've also been great at communicating and providing results. 

Are there any areas they could improve?

Nothing yet. 

Do you have any advice for potential customers?

Define project specifications as clearly as possible and meet with their team to flesh out requirements. I'd also suggest submitting questions to their team, because they're good about thoroughly responding to any uncertainties line by line.