Boundless Immersive

BACKGROUND

Please describe your company and position.

I am the Training Manager of an automotive company.

Describe what your company does in a single sentence.

Providing customer service solutions for the repair, replacement and automotive ADAS recalibration services accross the world

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boundless Immersive to accomplish?

• To educate new Technicians in the correct methodology when applying adhesive to windscreens during the replacement process
• To provide our customers with the experience of applying the adhesive without any of the associated risks or mess
• To use as a recruitment tool when deciding which candidates would be suitable for the role of a Technician

SOLUTION

How did you find Boundless Immersive?

Referral

Why did you select Boundless Immersive over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Boundless Immersive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provided a workable solution and attended events to support us and our customers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

N/A

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time, and when asked to offer additional support outside of the initial project brief, they were able to help and provide this

What was your primary form of communication with Boundless Immersive?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Boundless Immersive's after-sales support was there after the initial design and build of the software.

Are there any areas for improvement or something Boundless Immersive could have done differently?

Offer cost effective solutions to new projects with more immersive demonstration software which would enable me to 'sell the concepts' to Senior Managers

BACKGROUND

Introduce your business and what you do there.

I’m the risk manager for a supply chain, logistics, and transport company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Boundless Immersive?

We needed to develop educational software for a large remote-based fleet to improve vehicle care and road safety.

SOLUTION

What was the scope of their involvement?

Boundless Immersive has designed and developed an AR application to guide users through daily vehicle checks and an educational app to increase awareness of the impact of excessive speed.

What is the team composition?

We’ve worked with 2–5 teammates from Boundless Immersive.

How did you come to work with Boundless Immersive?

We found them through an online search. We chose them because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in July 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen improvements in vehicle care standards and reductions in speeding events, which we’ve measured through internal reporting.

How did Boundless Immersive perform from a project management standpoint?

They’ve delivered on time. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

We’ve been impressed by their flexibility, creativity, and support.

Are there any areas they could improve?

There’s nothing they need to improve.