Born Techies

BACKGROUND

Please describe your company and your position there.

We are a Digital Commerce Ecosystem empowering merchants across the globe with our solutions and products, and Head Of Project Department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies, and what were your goals?

Our main goal was to setup a Microservices architecture for one of our enterprise ecommerce client. Here, Born Techies had past experience with APIs & Microservices.

SOLUTION

How did you select this vendor and what were the deciding factors?

In the couple of meeting & reviewing their case studies we found they have enough skills what we required, in compare to other vendors, they are also with our budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Started with Business Analysis Jaydeep at Born Techies to understand how we can setup Microservices based on project requirements.

Once, the ecommerce micro services are defined (Catalog, Orders, Customers, ERP, CRM, Shipping, Payments), we started developing each services separately with different teams based on architecture & deadlines.

Key deliverables are:

• Omnichannel
• Headless eCommerce

Adobe Commerce Cloud is the technology we used.

How many people from the vendor's team worked with you, and what were their positions?

22 People team was utilised, was divided in to 3 teams as per the services & API modules.

Positions:

• Software Architect
• eCommerce programmers
• project manager
• QA team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched the in January 2022 for our customer, the result is in our hand in the starting of 2-3 weeks. Happy faces everywhere in the office using this. 500% plus customer interactions through our omnichannel ecommerce devices & platforms.

Describe their project management style, including communication tools and timeliness.

Communication from Born Techies team was awesome, always on time with the meetings, deliveries of sprints on time, experienced management team.

What did you find most impressive or unique about this company?

The communication and consultation. They were clear with the requirements and always supportive. The nature of the team members was excellent.

Are there any areas for improvement or something they could have done differently?

Didn't fine any specific, but as the current market needs, I suggest them to ask development team to work in client's time zones, so, some of the project communication can be on the same day instead of waiting next day :)

BACKGROUND

Please describe your company and your position there.

Ausmr Fashion is eCommerce Fashion product of Moustache Republic. My position in the company is eCommerce Manager, involve myself in making eCommerce architect, accountable for project BRD, and verify it's done as per the requirements.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies Private Limited, and what were your goals?

Entering in Australian market without any online present was not easy for us. There are many eCommerce companies were already booming. So, we needed a strong eCommerce development partner who can provide us services end to end, starting from consulting, design, developing to marketing.

SOLUTION

How did you select this vendor and what were the deciding factors?

Born Techies team saw us 5 Australian Fashion eCommerce portfolios, we verified, and they found very confident in building our solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1st with the help of Born Techies team we developed eCommerce architecture, and dedicated an eCommerce platform Shopify Plus. Going Headless was our main priorities. Then in Figma design tool, their graphics team has designed wireframes, UI & UX flow of all the pages.

Frontend Development team has designed and developed headless eCommerce theme. Backend development team integrated required, accounting, ERP, shipping & payment integration, along with third party shopify apps. Very fast eCommerce we serving to our customers.

How many people from the vendor's team worked with you, and what were their positions?

One, eCommerce architect, One manager, 2 graphics designer, 2 frontend developer, 2 backend developer, 1 QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are having 700% plus traffic than we had with our old system. Transactions have been increased 500%. Our end customer's user experience is awesome.

Describe their project management style, including communication tools and timeliness.

Born Techies team has completed the project in time, maintenance is going well, they are helping us with digital marketing. Jira Scrum we used to complete the projects in different sprints. Every day calls & meetings are done on Slack.

What did you find most impressive or unique about this company?

The way they think and build e-commerce features & user experience were fabulous. Always found a consultant who really shares the facts of what should be done, what should not be with estimated time and cost. There is no dark side or surprise.

Are there any areas for improvement or something they could have done differently?

Indeed there is nothing to say, they are all fine, but, yes, if their development team can work in Australian time, we can save some of communication time & gaps.

BACKGROUND

Please describe your company and your position there.

Joy Montrial, founder & ecommerce vice president at Montreal Retail. We are a retail chain in Quebec, Canada. 8 plus years of experience in the retail industry. 2200 regular suppliers & customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies Private Limited, and what were your goals?

We were using SalesForce Commerce platform for inventory management, customers, orders, shipments and all. The system was fine, but we could not customise much.

Connected with them to get consultation about the best ecommerce platform for us. Then, revamp of our online store journey started with them, where seamless digital commerce platform we required, to be run on web browser, mobile, tablet, everywhere.

SOLUTION

How did you select Born Techies Private Limited and what were the deciding factors?

Found Born Techies in Facebook ad. Researched their services on their websites & blogs. Actually we were taking interviews to 10 agencies. And borntechies cracked it with their consultation approach & case studies they represented especially from my country Canada.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Magento2 platform we selected after doing analysis with born techies leaders. Because this platform has customizing ability as per our needs, and borntechies has expertise to help us. Main commerce goals - zero downtime app 24x7.

Accessible from any devices of mobile, tablet, laptop and desktops. Smooth user experience. All required digital marketing tools integrations to reach our customers. Easy shipping & payment integrations. And most important within 3 seconds our app should be loaded.

How many people from the vendor's team worked with you, and what were their positions?

One manager, one technical expert, two magento developers, one frontend designer, one QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Important thing we achieved is we were able to migrate all data from SalesForce to magento2, so old customers are still in our connections. Perfect digital experience they built in our ecommerce app with design, features, seo, marketing, order management, products management.

Very easy to use backend of magento2. If I talk about customers - 80% more we got in last 1 month than last 6 months, and 40% plus in revenue in just 1 month, even though it is covid year.

Describe their project management style, including communication tools and timelines.

They used slack, email & skype mostly, I prefer email when I wanted to communicate with them. All the communication was cool & to the point.

What did you find most impressive or unique about this company?

Their experienced leaders and expertise in digital commerce are amazing. A wow consultation style, and project completed in 3 phases, and all were in time with quality check.

Are there any areas for improvement?

Yes, in SalesForce to magento2 data migration they took some more time than expected, but it was 100% successful at the end. Here, we need 100% perfect estimation, so our budget do not go beyond.

BACKGROUND

Please describe your company and your position there.

I am the co-owner of Hypemedia, we are selling eCommerce products in Netherlands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies Private Limited, and what were your goals?

Our previous online store was very old, buggy, retro design styles, not google tracking & advertising were happening there. So, to fix all these issues we hired Born Techies.

SOLUTION

How did you select Born Techies Private Limited and what were the deciding factors?

I found from their linkedin profile, where one of my Netherlands friend knew them, so friend's trust was the top most factor of selecting them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It was ecommerce web & mobile project to sell ecommerce extensions and services. Technologies: Magento2 in web & Flutter in mobile app development. Starting from wireframes, designs, products import, categories menu setup, inventory integration, Ntherlands banking payment method setup. Mobile responsive design, ios & android application development. Google shopping setup, instagram selling setup.

How many people from the vendor's team worked with you, and what were their positions?

5 team players were there: 2 devs, 1 designer, 1 qa & 1 manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we are online in August 2020, customer's interaction with us online is going high every week. 500 plus customers we are handling every week. Customer like our store designs, user interface & site movements, etc.

Describe their project management style, including communication tools and timelines.

Email, skype, slack, jira, bitbucket - these are the tools we used in our project management.

What did you find most impressive or unique about this company?

Great magento2 skills they have in terms of giving customized solutions & following standards & quality.

Are there any areas for improvement?

Yes, was disappointed a bit in ios mobile crash issues. So they must learn ios app development standards.

BACKGROUND

Please describe your company and your position there.

I am the Executive Director at Kidstuff Pty Ltd. Managing retail chain in Australia & now in India & other South Asian countries. We sell & export children toys and accessories.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies Private Limited, and what were your goals?

In 2018 we built our online website in a custom Java framework, but had a lot of issues with upgrade & adding features. So, we decided to go with a famous and top leading e-commerce platform. Born Techies convinced us for the BigCommerce system to achieve all we need in e-commerce. The project is the Kidstuff website, for which we hired Born Techies.

SOLUTION

How did you select Born Techies Private Limited and what were the deciding factors?

I went through their online google advertisement about e-commerce services. Impressed with their portfolio and services. Then requirement discussion, price negotiations, contracts & we hired them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main requirement was migrating the store from the core JAVA-based project to BigCommerce, including all data - products, categories, orders, customers, pages, etc, and adding the latest e-commerce features with high security.

Then, designing of latest styles to sell children toys, Australian payment methods ZipPay & AfterPay integration, Shipping methods setup, dropshipping features implementation. Also the mobile responsive website. Speed of the store was also a concern, which was fixed with migration to BigCommerce.

How many people from the vendor's team worked with you, and what were their positions?

A team leader, with three programmers and a designer team, was assigned for three months.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Of course, the store was ready in June 2020, and we are having a great response from our new & old customers. The income of the store is double in just 2 months of the new launch. 90% of customers are purchasing from mobile now, it's our main benefit.

Newsletter integration is also helping us to reach more customers. ERP & Accounting are also connected with our e-commerce admin system, so it's easy to collect data.

Describe their project management style, including communication tools and timelines.

Every day we used to have kick-off meeting with the team to get updates, resolving queries in requirements, feedbacks. We set up our PMS system BaseCamp, and added all team to make communication, project updates. Zoom & Skype was our video calling ways.

What did you find most impressive or unique about this company?

Born Techies is only focused on e-commerce services, so they helped us resolve all the e-commerce issues we had on our old website. The programmer team was cool & supportive. Our project was completed in June 2020, still, we are getting very nice services on one call.

Are there any areas for improvement?

They should do automated and load testing in e-commerce stores they build because nowadays a lot of customers and hackers down the stores to benefit competitors. It was missing I found in Born Techies services.

BACKGROUND

Please describe your company and your position there.

My company name is - Its a Mega Thing Pty Ltd, and I am. Nadine Harnack - CEO / Marketing Director. In Australia we have big scaled business to sell office accessories.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies Solutions?

Mega Thing Pty Ltd was offline registered business, we had a warehouse & shop to sell all office accessories. We had small number of customers, and through online channel we wanted build an ecommerce website, and we hired Born Techies Solutions.

What were your goals for this project?

Simple online access to a huge range of office supplies delivered with awesome service. Correctly engage and serve our disparate B2B and B2C markets, and wound up with more than 7 distinct and unconnected online stores in Australia. The re-design of our online presence including the UX and UI gave us a prime ability to have a customer-focused look and feel for customers to navigate the site and products quicker and easier. Being paramount to a strong eCommerce solution.

SOLUTION

How did you select this vendor?

In one of the project portal we posted our project requirement, we got several proposals to build our online system. From Born Techies Solutions we got correct answers as we expected, consultation was good from them. And, they are selected.

Describe the project and the services they provided in detail.

The project was defined in well formatted documentation, so, 1st they created flow chart of the project, graphics & mockups were created by a skilled designer of them. Meanwhile we agreed to make the project in BigCommerce platform. Once designs are confirmed, in 2nd phase development of the project was started using BigCommerce system. Solutions they provided: - Import thousands of products & categories - Warehouse stock management - Features migration - Usability Improvement - User Interface Revamp - Custom Shipping Integration - Google Adwords Marketing Campaign - Facebook Pixel & Marketing - Performance Optimization - Search Engine Optimization - Maintenance & Support

What was the team composition?

As the project plan was clear they followed Waterflow model execute the projects tasks. Project management was done through Basecamp tool, communication with slack tool. Four developers, two designers, one QA and one Team Leader were involved in my project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The BigCommerce is an awesome app to build an ecommerce website, once the project launched, we fund customer liked most to purchase our office accessories online. We used to have 100 customers offline a day, and now days 2000+ customers online, it's a lot difference for us in doing business. Our Microsoft Dynamic ERP is now connected with our online system, and products/inventories are synced automatically. Customers data can be managed easily now. So, customer trends are now easy to understand, which customers needs what types of products.

How was project management arranged and how effective was it?

Basecamp was there to manage project, daily updates by Born Techies developers, slack to verbal & non-verbal communications, meetings. Sometimes, because of country time difference we had some issues, but overall, communication & project management was perfact.

What did you find most impressive about this company?

BigCommerce customization skills I found most impressive about Born Techies Solutions. When I asked I need this solutions to be made, they always said it's feasible, and delivered in quick time. Their staff executives were cool & very supportive. Sales team was good, just because of them documentation process completed in quick time.

Are there any areas for improvement?

When project was in development phase, we had some communication gap because of time different between India, USA & Australia. So, they must setup country based team, and available whole day time when needed.

BACKGROUND

Please describe your company and your position there.

My company name is Missy Empire, and I the Founder & Managing Director. In London we have business to sell women fashion & apparel brands. All designs of apparel are made by our inhouse designers.

Started business in 2007-08, now we are top selling brands in fashion sector of London.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies Solutions?

Till 2007, our business was offline, then we developed the online system in asp.net technology, but it was very costly to manage.

So, in 2015 Born Techies propose a solution in Magento eCommerce technology, we accepted and they become our development partner.

What were your goals for this project?

An omnichannel ecommerce system we needed, which is available anywhere and everywhere! This is the most intuitive and dynamic approach for running online business.

Being Omnichannel we required a winning combination of IT tools and accurate business strategy and roadmap.

SOLUTION

How did you select this vendor?

Year 2016, we connected in Mumbai when I was attending an exhibition. Then, Born Techies shared an eCommerce solution with a small presentation on a table.

Impressed with the road map sales team of Born Techies shared. This was how we selected them.

Describe the project and the services they provided in detail.

Omnichannel system they build for us, including all features

• online ecommerce website
• run on smart phones
• pos on physical stores
• B2B multivendor marketplace
• social media marketing
• email marketing
• drop shipping

This all features were build with central ecommerce system Magento. Oracle ERP we have been using since 2005, Born Techies helped us integrating all ERP features to be synced in Magento website.

What was the team composition?

Team involved: 2 pre-sales executives, 3 mobile developers, 1 ERP developer, 2 social media marketing executives and 1 manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Before new system was made we had a very few online customers, now we have 50,000+ registered customers. Became top 10 Fashion brands in London.

10M+ value company we are now. Artificial intelligence now our customer using in buying products, ticket system.

Less money we need to pay in maintenance than previously we had to pay. I would say 40% hike we are getting in revenue every year.

How was project management arranged and how effective was it?

OrangeScrum PMS system we were managing all project requirement, slack we were using to chat and tasks communication notification, git was setup for code review and commits.

What did you find most impressive about this company?

Born Techies knows what a customer actually needs. They prove all solutions for the pin point of our business. 

Clean code, a very less bugs, a few rework scenarios. They are the best solution provider for ecommerce systems and mobile application.

BACKGROUND

Please describe your company and your position there.

We are retailer based in London, selling unisex streetwear brands. Our designers design all crafts to be dressed and sell on store and streets. I am Ash, the Owner and Designer of Hera London.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies Solutions?

For Shopify e-commerce development we hired Born Techies Solutions. Along with this we wanted an mobile application, seo services, google ad marketing, epr & crm integration with our system.

What were your goals for this project?

Main requirement was to setup e-commerce store without managing hosting and all. We only wanted to focus on business. So, all payment & shipping methods should be managed by e-commerce hosted company. Ultimately, we just add the products, sell it & deliver, that's it.

SOLUTION

How did you select this vendor?

Through goole ad we found Born Techies, then several meetings on Skype, main conversations, requirement analysis together, got quotes, etc. And we selected Born Techies team.

Describe the project and the services they provided in detail.

From our old platform Opencart they migrated all data to Shopify system including products, categories, reviews, orders. Then designer team at Born Techies started designing mockups for us. After we confirmed the designs, the development team integrated in Shopify theme, and made all functional changes we required.

The tough customization they built for us is - custom NetSuite ERP integration, because Shopify doesn't give so much flexibility, but with positive approach we managed it. After the application was made, they really helped us with Google Ad marketing, facebook store.

What was the team composition?

The project was built by 2 Shopify Backend & 2 Shopify Frontnend developers. Along with this team, one project manager was assign to discuss some queries related to management & project release.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

In our old system Opencart we had lots of server side issue, site went down almost every day, bad coding etc. After moving to new Shopify system, well built by Born Techies, a smooth e-commerce experience we are experiencing.

Previously we were getting many complaints from customer about failed payments, now, since new system in use, we didn't get a single complaint from customers about payment failure or missing products.

Obviously it helped us in sales, attracting more customers. We got 55% hike in revenue of last 6 months. Indeed we feel we are doing actual online business without feeling fear about our store.

How was project management arranged and how effective was it?

Skype & Jira were our tools to communicate with BornTechies team in India. We always a scrum meeting in the morning before they start work, so the project was streamlined and got success to complete in time.

What did you find most impressive about this company?

Communication, awareness of each section in Shopify system, always positive to provide solutions. Their team is 100% dedicated and take accountability for what they build.

Are there any areas for improvement?

Yes, a very small improvement I will ask them improve skill in React Native JS, so we get some relevant solutions very faster in future.

BACKGROUND

Please describe your company and your position there.

We are one of the famous furniture manufacturing company in PA, USA, called MM Furniture. Many franchises have across US and around the world to sell home & office furnitures. I am the owner of MM Furniture, managing vendors & customer relations in the office.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies Solutions?

Old programmed eCommerce system we had with limited online selling functionalities. As well, we had a lot of security issues. Now we want to use new system/technology to rebuild our online store, so we can get more new, secure, seo friendly store.

What were your goals for this project?

After searching a lot we found BigCommerce is leading online eCommerce hosted system, so our old store should be built with it. Our goal also included managed hosting by third party, we didn't want to manage our selves. So, all these features BigCommerce was giving, and we decided to choose.

SOLUTION

How did you select this vendor?

We connected in an eCommerce expo at London, had meeting for some hours and Jaydeep convinced us that Born Techies team can redesign online store in BigCommerce with all customisation we need. After that we checked Born Techies company's reviews online and confirmed they are best to give us services we need.

Describe the project and the services they provided in detail.

In our PA, USA office we have employees used to manage computer work with furniture item inventories, shipping, sales and payment in our old un secure system. Now these all offline services have been built in new system built in BigCommerce. Easy to manage products, categories, customers, orders, shipping, online payment integrations. As well, it's seo friendly.

Born Techies helped us to setup Facebook & Google shopping integration. SAP ERP we are using, and they also synced BigCommrce with SAP. New thing Born Techies suggested is Akeneo - Product Information Management. Such a great system.

What was the team composition?

Total 7 eCommerce developers involved in this project. Sales team was in connection all time, starting from SOW to delivery of the project. Asana scrum & release development we followed to develop our eCommerce project. From our side two technical executives were in touch with them to clear all requirement.

Apart from this we hired two QA/testers to test each of our modules. And one deployment manager was there at Born Techies who was managing code versioning. These all helped us to build our dream store mmfurniture.com.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Very first impact is newest technology BigCommerce is now in use with our company MM Furniture. Now hackers neither able to access our store's files nor able to hack our data. All safe now.

Our team at PA, USA is very happy, all order processing system is very easy now. UPS shipping integration is doing great job. We can not imagine, that every day we process 250 orders with new system. Our Facebook store is rocking, Born Techies helped us to setup the same.

How was project management arranged and how effective was it?

Asana was our project management tool to manage all tasks. Born Techies assigned one project manager to manage all task assignments. Technical things are done by BigCommerce developers. And code versioning are setup to be done with GITLab and auto deployment, so no manual code uploading.

What did you find most impressive about this company?

They always give commitments to convince us, and they deliver the same they committed for. Born Techies provided excellent eCommerce development services and very fast delivery we got.

Are there any areas for improvement?

I do not have specific thing to say, as they have been good in all aspects. But, a little suggestion for them - to send their developers at our office for long term maintenance engagement :)

BACKGROUND

Please describe your company and your position there.

Aeditions.al - We were created in 1995 and are now present in the libraries of all book friends, in the hands of curious children and those who value quality publications for information and inspiration.

We bring the quality the reader deserves and our publications make the difference in the book world! I am the owner & CEO of Aeditions.al, managing & monitoring each sections my office and online activities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Born Techies Solutions?

We had an online presence with website, but not effective. Now days active online presence is mandatory. So, for Mobile and Web eCommerce Application development of Aeditions.al we hired Born Techies Solutions.

What were your goals for this project?

1. We want our customers to purchase through their mobile, easy user experience.
2. All our book publishers can sell their books as vendor.
3. Marketplace setup.
4. B2B eCommerce sell & purchase management.
5. Read book online.

SOLUTION

How did you select this vendor?

A few years ago we got their email, containing their services of eCommerce development. Started chatting, calls & meetings. Got reviews from other vendors. And Born Techies got selected.

Describe the project and the services they provided in detail.

We got below services

1. eCommerce Mobile design mockups
2. Started with Hybrid Mobile application development using Phone gap. After that they had managed to develop using native IOS & Android app.
3. Business 2 Business functionality setup for all our book publishers.
4. Marketplace system - where vendors can publish their books and buys can connect vendors to purchase.
5. Shipment system API integration - when order is confirmed for shipment, label is automatically created.
6. Payment integrations - Credit Card, Paypal, ePay, Mobile Pay, Amazon Pay, Apple Pay, Google Pay
7. Online marketing

What was the team composition?

Two mobile application development teams & one web development teams were working on the project. Basecamp project management tool we were using to keep all team at one place and connected with each other.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Certainly, I would say, mobile commerce is bringing 70% plus customer more to our business. We've had thousands of downloads from customers who love using our app. With automated email marketing, automated google ad, facebook ad & instagram ad - now we are reaching to those specific book readers we really want to buy those specific books.

How was project management arranged and how effective was it?

On basecamp we describe all our requirement along with deadline date to complete the tasks/sprint. Git was there for code versioning. App release manager was working for continues app releases. It helped us to manage zero conflicts between all app dev teams. And 99% work completed on or before release date.

What did you find most impressive about this company?

You helped us in building our online book selling & book reading store, IOS & Android eCommerce mobile applications. www.aeditions.al When we started this app development, we were a small company in Albania.

But, after we have web & mobile, we have become #1 eCommerce company in Albania which providing online book purchasing. Impressed with your consultation and implementing new technology which is helping us a lot in earning more sales.

Are there any areas for improvement?

Not at present, they should keep serving the best eCommerce development services.