Bolter Technologies

BACKGROUND

Please describe your company and position.

I am the IT Lead of Institute of Regional Studies

Describe what your company does in a single sentence.

IRS is think tank 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bolter Technologies to accomplish?

• Build a centralized real-time cyber complaint tracking and regulatory governance platform automating multi-platform violation workflows (X, Facebook, YouTube, TikTok, Instagram), tamper-proof cloud evidence archiving, dual-tier account/content case tracking, and executive compliance analytics.

SOLUTION

How did you find Bolter Technologies?

Online Search

Why did you select Bolter Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Bolter Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work: A telecommunications and cyber regulatory body (name withheld) asked Bolter Technologies to replace its fragmented compliance workflow with a single real-time platform. Its analysts were tracking reported content (impersonation, hate speech, and unlawful material on X/Twitter, Facebook, YouTube, TikTok, and Instagram) in spreadsheets and manual logs. Evidence was stored ad hoc. Over 8 weeks we designed and built the full platform end to end: frontend, API, database, cloud evidence storage, real-time sync, and reporting. Key deliverables: Real-time compliance dashboard (React 19, Vite, Tailwind CSS) that replaced spreadsheets as the team's single workspace for logging and progressing complaints. Live multi-analyst synchronization using Socket.IO WebSockets with background polling as a fallback, so alerts reach every console in under a second without page refreshes. Two-tier case tracking. Account-level records cover handles, follower impact, and platform status. Content-level records link each violating URL to its sub-category and legal reference ID. Node.js/Express 5 API on Microsoft SQL Server, with stored procedures for heavy analytics and connection pooling for steady throughput. Evidence archiving: screenshots and case documents upload directly to Azure Blob Storage, giving the client an auditable evidence trail for regulatory and legal proceedings. Analytics and reporting: Chart.js dashboards for platform-wise violation distribution, monthly enforcement velocity, and removed-reach metrics, plus one-click PDF and Excel exports for leadership briefings. Results: Complaint turnaround dropped from about 92 hours to about 9, roughly 90% faster. More than 1,095 violating accounts and content items were tracked and resolved through the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

90% reduction in complaint processing/admin turnaround time; complaint turnaround cut from 92 to 9 hours over 8 weeks; 1,095+ violating content items and accounts tracked and resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was good. they delivered project on time. we were satisfied with their performance and professionalism

What was your primary form of communication with Bolter Technologies?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their creativity and dedication to the task were particularly impressive for us. As they understood our requirements and converted them into a running code. Their strong programming expertise and ability to turn requirements into practical solutions are what truly set them apart.

Are there any areas for improvement or something Bolter Technologies could have done differently?

They could work on presentation and marketing. Because they are talented but it is very hard to find them.