IT Staff Augmentation for Healthcare SaaS Company
- Application Testing Custom Software Development IT Staff Augmentation
- $50,000 to $199,999
- Feb. 2025 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"They treat our goals as their own and operate like a true extension of our team."
- Other industries
- Columbus, Ohio
- 51-200 Employees
- Online Review
- Verified
A healthcare SaaS company has hired Binary Studio to provide resources to augment their internal development teams. These resources assist the client with QA testing, development support, and API integrations.
Binary Studio's work has improved the client's product quality, reduced release cycle risks, and accelerated delivery timelines. The client has also reduced bug-related customer tickets by over 30%. The team adapts seamlessly to the client's workflow, allowing for a smooth and swift collaboration.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Product of Nymbl Systems
Describe what your company does in a single sentence.
Nymbl Systems provides a modern and elegant practice management system solution for healthcare providers.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Binary Studio to accomplish?
- Reduce the number of bugs in production
- Reduce the annual cost of pre-release testing
- Supplement onshore development teams.
- Optimize pre-release testing procedures.
SOLUTION
How did you find Binary Studio?
Referral
Why did you select Binary Studio over others?
- High ratings
- Pricing fit our budget
- Great culture fit
- Referred to me
- Company values aligned
How many teammates from Binary Studio were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
At Nymbl Systems, we engaged Binary Studio to augment both our QA and development functions as we scaled our healthcare SaaS platform. The initial scope focused on quality assurance services, including manual and exploratory testing, regression testing, and validation of critical workflows across areas like billing, inventory, and third-party integrations.
In addition to QA, we also brought on a dedicated developer from Binary’s team to support a complex integration between our system and Microsoft Dynamics 365 Business Central. This integration involved synchronizing purchasing data and financial transactions between platforms, requiring strong communication, clean API development, and a deep understanding of ERP workflows.
Binary’s team worked collaboratively with our internal engineers and product managers, participating in daily standups, sprint planning, and design reviews. They were instrumental in identifying edge cases, validating acceptance criteria, and building scalable components for future extensibility.
Key deliverables included:
Full QA coverage plan for key feature areas
Regression test execution for every production release
Thorough bug reports tied to Jira tickets with clear reproduction steps
Test documentation and tracking in our QA management tools
Technical design and development of a Business Central integration, including API interfaces and data validation logic
Ongoing support and enhancements for the integration in response to customer feedback
Binary has been a valuable partner, helping us accelerate delivery while maintaining a high bar for quality. Their flexibility, technical depth, and seamless integration with our team made them a strong extension of our internal resources.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Binary Studio’s involvement helped us significantly increase product quality, reduce release cycle risk, and accelerate delivery timelines. Within the first two months, their QA team was consistently executing full regression test passes ahead of each release, identifying an average of 15–20 issues per cycle — many of which were critical and would have otherwise reached production.
Their structured testing and documentation also helped us reduce bug-related customer tickets by over 30% within the first quarter of partnership. By introducing better test coverage and consistent validation processes, our internal product and engineering teams were able to focus more on roadmap delivery and less on firefighting regressions.
On the devlopment side, the assigned Engineer was knowledgeable, flexible, and immediately provided value unseen by several of our seasoned internl engineers.
Overall, Binary Studio's work directly contributed to faster release velocity, improved customer satisfaction, and successful delivery of a mission-critical integration project.
The annual cost of pre-release testing reduced from ~$400k to $100k
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Binary Studio demonstrated strong project management throughout our engagement. Their team integrated seamlessly into our Agile workflow, attending daily standups, sprint planning sessions, and retrospectives alongside our internal staff. They were highly organized, proactive in surfacing blockers, and consistently met the deadlines we set for both QA cycles and development milestones.
Our QA partner from Binary maintained clear documentation and provided timely test results, issue logs, and progress updates each sprint. On the development side, their engineer working on the Business Central integration delivered weekly updates and was quick to adapt to evolving scope based on customer feedback.
Most importantly, they were highly responsive to our needs — whether that meant scaling resources up temporarily to meet a deadline, shifting priorities mid-sprint to address a critical issue, or jumping into troubleshooting sessions with our product team. They treat our goals as their own and operate like a true extension of our team.
What was your primary form of communication with Binary Studio?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most about Binary Studio was the caliber of their people and the way they embedded themselves into our team. Unlike many outsourcing firms, Binary didn’t feel like a transactional vendor — they operated like true teammates who understood our business, shared our priorities, and cared about the outcomes.
They ramped up on our complex healthcare platform remarkably fast. Within just a couple of weeks, their QA engineers were navigating our system with confidence, identifying high-risk workflows, and validating scenarios that required deep understanding of real-world user behavior. They demonstrated a strong grasp of our end users’ needs — from billing specialists to clinical staff — and consistently tested with those perspectives in mind.
The developer supporting our Business Central integration similarly picked up our architecture and business logic quickly, contributing meaningful code and process improvements early in the engagement.
Another standout trait was their flexibility and professionalism. Whether we needed to shift priorities, clarify requirements, or explore new ideas mid-project, Binary adapted seamlessly. They balanced independence with collaboration exceptionally well, requiring minimal oversight and delivering value almost immediately. Binary Studio absolutely blew us away with their professionalism, attention to detail, and passion for quality.
Are there any areas for improvement or something Binary Studio could have done differently?
Overall, our experience with Binary Studio has been overwhelmingly positive. If there’s one area for potential improvement, it would be helping us to refine documentation practices during the early stages of the engagement. While communication was strong, some of the initial handoffs could have benefited from more formalized documentation to support knowledge transfer and ensure consistency across team members.
That said, Binary was highly receptive to feedback. Once we brought this up, they immediately adjusted and put systems in place to improve clarity and traceability in their work, even providing some helpful onboarding tips to us for future engagements. Their willingness to adapt and align with our processes while supporting our longer term growth needs is one of the reasons the partnership has continued to be so successful.
RATINGS
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Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
"We're excitedly extending the services that we collaborate with them on!