Big Leap

BACKGROUND

Please describe your company and your position there.

Health Supplements. CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

SEO Optimization and technical assistance with our website.

What were your goals for this project?

Clean up and improve site speed as well as SEO optimization.

SOLUTION

How did you select this vendor?

Through clutch.co

Describe the project in detail.

Clean up our content, rewrite blogs, optimize site speed as well as implement white hat SEO.

What was the team composition?

We go through a project manager and go over the monthly goals.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website took a dive after hiring Leap SEO and slightly recover overtime. It took a lot of investment and exposure from our behalf to get our numbers somewhat back

How effective was the workflow between your team and theirs?

Not very effective, Very slow in implementing steps needed to improve our SEO and skipping through processes or completing the job after a month and a half. They seem to be outsourcing or hiring inexperienced individuals.

What did you find most impressive about this company?

How they are still in business with their poor service and outrageous prices.

Are there any areas for improvement?

They could improve their communication, hire experienced individuals, and speed up their process. They could also hire professional writers and developers. Do not leave your customers in the dark and clueless about what is going on in a weekly basis.

Company Responses

The vendor responded on May 5, 2020.

Thank you for taking the time to leave a review. You mentioned that your website took a dive after hiring us, however, any negative trends occurred before we started work on the website. We worked to help you recover this lost traffic. Big Leap hires and employs experienced account managers, developers, and content writers. The content we provided was approved when we sent it over. When dissatisfaction was expressed we worked closely with your team to try and remedy, and as a show of good faith waived the remaining two months of the contract. 

Big Leap prides itself on high-quality service and results, and we worked hard to provide this to you as we would any client. We are sorry that you feel you had a negative experience, however, we stand by the quality of our product. We wish you luck in any future SEO endeavors.

BACKGROUND

Please describe your company and your position there.

RoofMaxx is a fast growing, disruptive, national green-tech company extends the life of asphalt shingles and saves old roofs with a quick, cost effective and eco-friendly alternative to replacing your roof. Our service is offered through a network of hundreds of dealers, across the country. I'm the Chief Marketing Officer (CMO).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

Even though we have hundreds of dealers nationwide, our service is new to the market, so people who need what we do, weren't able to find us online (certainly not on the first page of Google, where we need to be!)

What were your goals for this project?

Basically, to rank on the first page of Google for a bunch of important keywords, make our dealers easy to find locally, and boost search volume.

SOLUTION

How did you select this vendor?

Through a lot of research, digging, and vetting. We looked at about 10 companies across the country before hiring Big Leap.

Describe the scope of their work in detail.

I'll avoid writing a novel but will say the scope of work is extensive. We told Big Leap exactly what we needed to achieve and they created a detailed scope of work and a timeline around what it would take to make it happen.

What was the team composition?

There were a couple of people involved in the sales process, and 3-4 on the strategy side. Our account is primarily handled by two account managers who are very knowledge, responsive and helpful.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Total search volume is up 30% which we feel is excellent in a short period of time. We've also moved onto page 1 for a number of important search terms, and are steadily climbing in the rankings for over 100 more terms. Overall, our leads are up and the quality is leads is better all the time.

How effective was the workflow between your team and theirs?

Very good. They are easy to work with and communicate with. No problems with workflows.

What did you find most impressive about this company?

They do what they say they will do and they can keep up with our fast growth. The team is super knowledgable and easy to work with, and they are constantly suggesting ideas for improving our results. Big Leap is a refreshingly proactive approach to digital marketing.

Are there any areas for improvement?

In the early days there were a few miscommunications but nothing out of the ordinary. Overall, it's been a very good experience.

BACKGROUND

Please describe your company and your position there.

Founder of female health and wellness company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

SEO and web development

What were your goals for this project?

Drive organic sales

SOLUTION

How did you select this vendor?

Referral from friend and coworker

Describe the project in detail.

Make our site more SEO friendly

What was the team composition?

Cassara was an amazing team member - very responsive and helpful

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

TBD - still in the process

How effective was the workflow between your team and theirs?

Very good so far

What did you find most impressive about this company?

They're responsive and have a respect for customer service

Are there any areas for improvement?

Not at this point

UPDATED REVIEW

This review was updated on November 11th, 2019, by the client. The original star ratings were: Overall - 4.5, Quality - 4.5, Schedule - 5, Cost - 4, NPS - 5. New content is below:

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are getting more traffic to our site but are still only a couple months in so hope to see more tangibles soon.

How effective was the workflow between your team and theirs?

Very effective. Cassara listens and takes our feedback back to her team and implements the changes and improvements we discuss.

What did you find most impressive about this company?

Their friendliness and responsiveness are what have really stuck out so far.

Are there any areas for improvement?

Again we’re only a couple months in but hope to see the increased traffic convert to more sales soon.

BACKGROUND

Please describe your company and your position there.

I'm the founder of Smilelove LLC, a dental tech business that sells clear aligners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

We needed someone to handle our SEO.

What were your goals for this project?

We wanted someone to deliver on time and to our requirements.

SOLUTION

How did you select this vendor?

They were recommended by another vendor

Describe the project in detail.

They provide ongoing SEO content and strategy.

What was the team composition?

They assigned us three team members.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

We’ve reached the number one spot on many key terms.

How did the Big Leap perform from a project management standpoint?

They keep us posted with biweekly calls

What impresses you about the Big Leap?

Their team has a lot of great members.

Are there any areas for improvement?

They provided incorrect report data one week but they fixed it.