BelVG

BACKGROUND

Introduce your business and what you do there.

t Leaf T Ltd is a high-quality loose-leaf tea and tea bag company based in New Zealand. I am the founder and managing director. I started the company 14 years ago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

Another group was managing our Magento site, and it wasn’t going that well. I was looking for a partner who would help us keep the shop running. I wanted a vendor with decent rates, good service, and enough developers, so that if someone left the company there wouldn’t be a dip in service.

SOLUTION

What was the scope of their involvement?

Our Magento website was up and running, but we needed to upgrade it to the latest version and implement a number of changes to keep it usable for customers. BelVG’s role is to make the changes we give them, perform security upgrades, offer suggestions, and maintain the site.

What is the team dynamic?

We come up with what we want done on the site, and they implement it for us. We’re not technically knowledgeable, but we can present our basic plan and ask them to give feedback on its feasibility. Quite often they will come back with alternate approaches that will work better in the long-term. Once we agree, they go ahead and make the implementation.

I am in touch with Valeria, the head of support. She gives all required information to the developers and acts as the portal between me and the team. I am the website person at my company, so I’m the main contact for BelVG.

How did you come to work with BelVG?

I went onto the Magento extensions website and did some Google research on several companies that offered this service. I touched base with a number of them and was most impressed with BelVG. They had a good value proposition, so I went with them.

How much have you invested with them?

The cost hasn’t been that high for us as a small company. In 2016, we spent $15,000.

What is the status of this engagement?

My initial payment to BelVG was in March 2015. It’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a production and a development site, and whatever changes we make appear on the development site. Sometimes there are little things that need changing, but the system seems to be working well for us.

How did BelVG perform from a project management standpoint?

Having Valeria as my main point of contact has worked great for me, since she’s a people person with a great personality and good communication skills.

Communication has been very easy, even though we have multiple projects going on at once. Because we’re in different time zones, we use Basecamp for keeping track of projects, which has been handy. I can request the work, answer questions at night, and have the results by the morning. I’ve been quite impressed with how quickly we can implement even small changes this way. Bigger projects like developing our mobile site have required multiple weeks, but BelVG has made good time.

We’re a small company, and I’m often very busy. There are months when we focus on other business and don’t have time to touch the website.  Instead of going by a monthly agreement, BelVG allows us to buy small amounts of time and more when we are able. I like this system; it works well for small to medium businesses and helps me manage the workflow.

What did you find most impressive about them?

They’re friendly, professional, and have earned a lot of trust. We work well together. It’s been an easy relationship, though projects have been challenging. BelVG delivers exactly what they promise, and their pricing is pretty good compared to what’s available locally.

Are there any areas they could improve?

No. They’re great for our organization. When I encounter a new problem, BelVG can deal with it. Even if there’s a major issue, they never leave us hanging with the website down. This only happened once and they dropped everything and got the site running right away.

BACKGROUND

Please describe your company and position.

I am the IT System Administrator of a food & beverage company 

Describe what your company does in a single sentence.

Wineproducer / Bottling Plant for Wines

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Redesign of Webshop
• Technical review for existing webshop in advance

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

Already selected by managemant

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete ReDesign of an existing Webshop. New Design Release Period Shortening of Checkout Process Implementation 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New Design went online in Ocotber 2024.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They showed good speed and progress in their work.

What was your primary form of communication with BelVG?

Email or Messaging App

What did you find most impressive or unique about this company?

Short Term Answers.

Are there any areas for improvement or something BelVG could have done differently?

More transparent cost estimation

BACKGROUND

Please describe your company and position.

I am the Director of Bufo Eko d.o.o.

Describe what your company does in a single sentence.

Organic food sale

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Webstore upgrades
• Varius fixes
• Webstore maintanance

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Creatin of a new subdomain and a copy of the webstore with all the modules and content

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our webstore has more and more customers with almost no complaints about the operation of the user interface.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did great work with managment and delivered everything on time.

What was your primary form of communication with BelVG?

Email or Messaging App

What did you find most impressive or unique about this company?

They were very quick to respond, had a good way of explaining the more technical issues, and offered good solutions.

Are there any areas for improvement or something BelVG could have done differently?

Not really, I am satisfied with the way they are working.

BACKGROUND

Introduce your business and what you do there.

 I'm the director of Better Batt Pty. Ltd., an Australian company specialising in batteries and chargers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

 We needed a part-time Magento developer to handle ongoing website development tasks.

SOLUTION

What was the scope of their involvement?

BelVG develops new features, updates the codebase, and debugs issues. The team has also worked on custom integrations with Klaviyo and HubSpot and Hyva theme development amongst many other tasks.

What is the team composition?

 We work with a developer and a project manager.

How did you come to work with BelVG?

We found them initially on Upwork. We chose them because they had great reviews, fast responses, and knowledgeable conversations in fluent English.

How much have you invested with them?

 We have spent roughly USD 3,500 per month with them for 5+ years.

What is the status of this engagement?

 We started working together in October 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BelVG deploys to production every month. No other metrics are needed because the team develops features from our backlog. Each feature passes QA and is deployed without bugs, meaning it's a success from a development perspective.

How did BelVG perform from a project management standpoint?

BelVG delivers on time. We communicate directly with the developer most of the time and involve the project manager on rare occasions when needed as we have our own internal project manager. We use email, Telegram, and Trello for project management.

What did you find most impressive about them?

BelVG has deep Magento expertise.

Are there any areas they could improve?

 I can't think of anything for now.

BACKGROUND

Introduce your business and what you do there.

I’m the communications manager of AAB World. We’re a Kuwait-based distributor and retail chain specializing in photography and videography equipment, accessories, and services for both amateurs and professionals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

We needed help growing our e-commerce.

SOLUTION

What was the scope of their involvement?

BelVG has been helping us with Magento website development. The team has updated the design, developed new features, and troubleshot our integrations with other systems.

What is the team composition?

We’ve been working with two teammates from BelVG.

How did you come to work with BelVG?

We found them through an online search. We chose them because of their experience in the field.

How much have you invested with them?

So far, we’ve spent around $150,000.

What is the status of this engagement?

We started working together around 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BelVG has been developing and testing new features for our website. Thanks to their work, we've seen improved website performance, including faster load times and higher uptime.

How did BelVG perform from a project management standpoint?

BelVG's project management is good. We communicate via Skype, WhatsApp, and email.

What did you find most impressive about them?

BelVG is experienced and flexible and can handle any task I throw at them.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the CTO of an automotive company

Describe what your company does in a single sentence.

We buy and sell second hand motorbikes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Drive more revenue through the sbf.co.uk website
• Provide better customer experience on the sbf.co.uk website

SOLUTION

How did you find BelVG?

• Referral

Why did you select BelVG over others?

• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Belvg look after our Magento website. They provide adhoc changes ranging from simple bug fixes to major customer improvements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quick delivery and turnaround of website features

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BelVG is very good at delivering functionality in a timely manner

What was your primary form of communication with BelVG?

• Email or Messaging App

What did you find most impressive or unique about this company?

There willingness to meet our tight timescales

Are there any areas for improvement or something BelVG could have done differently?

Better estimations of tickets

BACKGROUND

Please describe your company and position.

I am the Senior IT Manager of an tire distribution company

Describe what your company does in a single sentence.

Tire distributor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Relaunch and continue to improve our Magento E-commerce site

SOLUTION

How did you find BelVG?

• Online Search

Why did you select BelVG over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To improve performance and launch a microsite concept. Belvg did an excellent job restructuring and improving our e-commerce architecture

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful launch of a redesigned e-commerce site

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes Belvg delivered on time and performed an agile approach to project management. All tasks were tracked in jira tickets and they responded to urgent needs immediately. Even during his vacation, one of their devs Oleg performed a critical deployment for us and joined urgent meetings as needed. Nikita, our PM, was also great at organizing our Jira board to ensure items were prioritized and delivered on time. Overall Belvg is excellent!

What was your primary form of communication with BelVG?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their overall knowledge of Magento, Wordpress and quick responsiveness to figuring out challenging problems.

Are there any areas for improvement or something BelVG could have done differently?

none that I can think of

BACKGROUND

Please describe your company and your position there.

interSales AG is a software company that creates Magento e-commerce solutions. I'm the key account manager, responsible for e-commerce consulting and relationships with our partners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

BelVG created a responsive frontend theme for a complex B2B Magento 2 store.

What were your goals for this project?

Our requirement was to hire capable web developers who understood the design and technical requirements, implemented them correctly, and stayed within the alotted timeframe.

SOLUTION

How did you select this vendor?

BelVG are known as reliable providers of Magento extensions; we had purchased from them before. They had certified, experienced Magento developers.

Can you go into detail about the services they provided and the scope of the project?

BelVG analyzed and built the store's design and UX. The development process was fast and smooth, with few bugs.

What was the team composition?

BelVG provided a frontend developer and a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After having serious issues with external developers, we were extremely pleased with the outcome BelVG produced. They were fast, efficient, and reliable, and they always stayed within the estimates.

How was project management arranged and how effective was it?

The project manager was always available to discuss new tasks, estimates, and deadlines. Communication was quick, reliable, and friendly.

What did you find most impressive about this company?

BelVG was professional about the development, communication, planning, and estimates. The results were exceptional.

Are there any areas where they can improve?

Everything was good.

BACKGROUND

Please describe your company and your position there.

I’m the Owner of Ledin.info, an e-commerce consulting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

BelVG is my ongoing development partner.

What were your goals for this project?

Usually we’re either improving an existing e-commerce site or creating a new one.

SOLUTION

Can you go into detail about the services they provided and the scope of the project?

I give them the basis of what needs to be done and they come up with a plan and execute it in the best way possible.

What was the team composition?

I work with a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Every project we’ve done together has been successful and is appreciated both by me—as an e-commerce owner—and the end-client we helped.

How was project management arranged and how effective was it?

I have daily communication with the project manager and it’s excellent. We’ve always had good communication.

What did you find most impressive about this company?

They handle projects fast and get impressive results. They have great skills in every area. They’re definitely the strongest and most competent vendor I’ve worked with in my 10 years.

BACKGROUND

Please describe your company and your position there.

We run an e-commerce site that features more than 40,000 products, including packaging, office supplies, clothing, and consumables.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

We hired them to improve and scale our new Magento site.

SOLUTION

How did you select this vendor?

We met someone from BelVG during a previous project, so we knew that they took projects seriously.

Can you go into detail about the services they provided and the scope of the project?

Aside from coding our Magento site, they also installed several plug-ins and servers.

What was the team composition?

We worked with 3–5 people from BelVG. This number varied, depending on the task.

RESULTS & FEEDBACK

How was project management arranged and how effective was it?

We communicated via Skype on a daily basis and used Redmine to describe various tasks.

What did you find most impressive about this company?

We were impressed with their ability to solve urgent issues. For example, we had a few breakdowns on Saturdays that were solved within an hour.

Are there any areas where they can improve?

Probably, but nothing major.