Custom Software Dev for Medical Clinic
Featured Review- Custom Software Development Web Development
- $10,000 to $49,999
- Jan. 2024 - May 2025
- Quality
- 0.5
- Schedule
- 0.5
- Cost
- 0.5
- Willing to Refer
- 0.5
"Ateam Soft Solutions demonstrated early flexibility and willingness to accommodate a broad scope of work."
- Other industries
- Australia
- 1-10 Employees
- Online Review
- Verified
ATEAM SOFT SOLUTIONS developed a telehealth practice management system for a medical clinic. The team also built two websites and integrated third-party tools to support end-to-end virtual care delivery.
Although the project was incomplete, ATEAM SOFT SOLUTIONS delivered some functional modules and redesigned the client's websites. The team followed a sprint-based delivery model and maintained a shared bug/change log. However, they were unresponsive, inconsistent, and lacked accountability. This review includes the service provider's response.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Diku Medical PTY LTD
Describe what your company does in a single sentence.
Healthcare and medical clinic
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ATEAM SOFT SOLUTIONS to accomplish?
- Medical Practice management software
- Medical Clinic 1 website
- Medical Clinic 2 website
SOLUTION
How did you find ATEAM SOFT SOLUTIONS?
Clutch Site
Why did you select ATEAM SOFT SOLUTIONS over others?
Company values aligned
How many teammates from ATEAM SOFT SOLUTIONS were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
I engaged Ateam Soft Solutions to develop a comprehensive telehealth Practice Management System (PMS) and two clinic websites (Aloha Doc and Aloha Telehealth). The project was intended to support end-to-end virtual care delivery, including patient onboarding, consultation workflows, and compliance with Australian healthcare standards.
Key Deliverables Included:
Custom-built PMS platform with:
- Appointment scheduling and calendar integration
- Secure patient registration and ID handling
- Role-based access control (RBAC) for clinicians and admin staff
- Consultation flow with SOAP notes, prescriptions, and follow-up tracking
- Document upload and preview functionality
- Notification system for patients and providers
- Payment gateway integration for consultations and admin fees
- Coupon and discount management
- Consent workflows and questionnaire builder
- Discharge request and medicine reorder modules
- Reporting dashboard and analytics
Third-party integrations:
- eScript and My Health Record (via PRODA)
- Video call functionality using Daily.co or equivalent
- Pathology and radiology request handling in PDF format
Website development:
- Two dynamic websites with CMS backend
- SEO-optimized landing pages and service listings
- Careers module and contact forms
- Revamp of homepage and service pages based on feedback
Testing and Handover:
- Sprint-based delivery with walkthroughs
- Bug tracking and change log management
- Knowledge transfer (KT) for future development teams
Despite the scope, the final product was not delivered in a usable state. Many core modules remain buggy or incomplete, and the vendor refused to implement standard usability fixes, misclassifying them as change requests. This led to significant delays and financial loss, including the closure of one clinic.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Despite the project’s incomplete status, there were some measurable outcomes that reflected partial progress:
- Delivered Modules
Role-Based Access Control (RBAC): User roles and permissions were implemented and functional.
Coupon and Discount Management: Promotional logic was integrated and tested.
Consent Workflow Builder: Basic consent forms and questionnaire logic were delivered.
Medicine Reorder and Admin Fee Payment Flow: These modules were partially functional and integrated with the payment system.
Website Frontend Revamp: Aloha Doc and Aloha Telehealth websites were redesigned with improved layout and responsiveness.
- Operational Milestones
Sprint-Based Delivery: The team followed a sprint model with walkthroughs and task sheets.
Bug Tracking System: A shared spreadsheet was maintained with over 250 logged bugs and change requests.
Video Call Integration Attempted: Daily.co was integrated, though the implementation lacked clarity and usability.
- Testing & Feedback Loops
Multiple rounds of testing were conducted, with feedback provided via walkthroughs, screen recordings, and comparative benchmarks.
A knowledge transfer (KT) offer was made for future handover, though the product was not yet fit for clinical use.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Ateam Soft Solutions followed a sprint-based delivery model and maintained a shared bug/change log throughout the project. While this created some structure, the overall project management was inconsistent and reactive rather than proactive.
- Timeliness
Deliverables were consistently delayed, with the project extending well beyond the original 12-month timeline.
Despite multiple walkthroughs and feedback loops, no fixed handover date was ever honored.
Critical modules like consultation flow, document handling, and video integration remained incomplete or unstable even after 18+ months.
- Responsiveness
The team was initially responsive and open to feedback, but over time became increasingly resistant to addressing usability issues.
Standard clinical workflow refinements were repeatedly labeled as “change requests,” even when they were essential for safe and compliant use.
Communication often became circular — issues were acknowledged but not resolved, and explanations shifted responsibility back to the client.
- ⚠️ Accountability
There was no formal change control process. The vendor admitted to not re-estimating scope after the storyboard phase, yet later cited “losses” as justification for refusing further work.
Despite full payment, the team attempted to close the project while key features were still missing or non-functional.
In summary, while some structure existed, the project lacked disciplined execution, timely delivery, and a client-centric approach to resolving critical issues.
What was your primary form of communication with ATEAM SOFT SOLUTIONS?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
Ateam Soft Solutions demonstrated early flexibility and willingness to accommodate a broad scope of work without formal change control. During the initial phases, they were responsive to feedback and open to exploring new modules such as consent workflows, discharge requests, and questionnaire builders — even when these weren’t fully detailed in the original storyboard.
Their team was capable of building modular components and integrating third-party tools like Daily.co for video calls, and they maintained a shared bug and task log which helped track progress. They also offered knowledge transfer (KT) support for future handover, which showed some commitment to continuity.
However, while these traits were promising at the start, they were ultimately overshadowed by inconsistent delivery, resistance to usability refinements, and a lack of accountability in the final stages. The initial flexibility was impressive, but it needed to be matched by structured execution and client-centered follow-through.
Are there any areas for improvement or something ATEAM SOFT SOLUTIONS could have done differently?
Yes — there are several areas where Ateam Soft Solutions could have significantly improved:
1. Scope Clarity and Change Control
The project lacked a formal change management process. Many essential features were later labeled as “change requests,” despite being standard for a medical PMS.
A clearer, documented scope with mutual agreement on what constitutes a change versus a refinement would have prevented conflict.
2. Timely Delivery and Accountability
The project extended well beyond the original timeline with no fixed handover date.
Despite full payment, the team attempted to close the project while critical modules remained incomplete.
A more structured delivery plan with milestone-based accountability would have ensured better outcomes.
3. Client-Centric Communication
Communication became increasingly defensive and transactional over time.
Instead of collaborating to resolve usability issues, the team focused on justifying why they wouldn’t address them.
A more empathetic, solution-oriented approach would have preserved trust and avoided escalation.
4. Understanding of Industry Standards
Several requests — such as patient ID handling, privacy controls, and document uploads — were treated as optional, when in fact they are non-negotiable in healthcare software.
A stronger understanding of clinical workflows and regulatory expectations would have improved product quality and alignment.
5. Post-Delivery Support
The offer of knowledge transfer (KT) was appreciated, but it came with pressure to accept an incomplete product.
Ateam could have offered a structured support period to resolve outstanding issues before handover.
Company Responses
The service provider responded on December 17, 2025.
We’re disappointed to read this review and strongly disagree with the way this project and our team have been portrayed.
This engagement involved building a complex, custom telehealth Practice Management System plus two clinic websites, with significant scope expansion over time. Throughout the project, we worked in sprints, provided regular walkthroughs, maintained a detailed bug/change log, and delivered multiple working modules that the client has described here (RBAC, consent workflows, medicine reorder flows, payment integrations, website revamps, etc.).
Where we fundamentally differ is on what was in scope, what constituted new features and refinements, and how far beyond the original budget and timeline a vendor can reasonably be expected to continue absorbing additional work. Many of the items now described as “essential” were introduced well after the initial specification, and we repeatedly attempted to separate genuine defects (which we fixed at our own cost) from new requirements.
This matter is now the subject of a formal legal dispute in Australia, where we are actively defending our work and our reputation. Because of that, we cannot comment on every allegation here or publish all project communications, but we are confident in the quality and integrity of our team’s efforts.
Ateam Soft Solutions has successfully delivered software for clients across healthcare, logistics, fintech, and other industries, with 70+ verified positive reviews and many long-term partnerships. We invite prospective clients who have concerns about this review to contact us directly; we’re happy to walk through our processes, share relevant references, and explain how we manage scope, quality, and accountability on complex builds.
RATINGS
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Quality
0.5Service & Deliverables
"Despite paying A$32,000, the product remains incomplete and clinically unusable. Core modules like consultation flow, document handling, and video integration are buggy or missing."
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Schedule
0.5On time / deadlines
"The project extended well beyond the original timeline (18+ months) with no fixed handover date. Critical features are still pending."
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Cost
0.5Value / within estimates
"The vendor claims to have delivered “3x value,” but the reality is a fragmented product that required additional spend and rework. Aloha Doc had to be shut down due to delays."
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Willing to Refer
0.5NPS
"Based on my experience, I would not recommend Ateam Soft Solutions for healthcare or enterprise-grade software development. Despite paying A$32,000, the project remains incomplete and clinically unusable. The team failed to deliver core functionality, dismissed standard usability refinements as “change requests,” and refused to take accountability for delays and quality gaps. Their communication became defensive, and the product caused operational and financial harm — including the closure of one clinic. Unless you're prepared to manage every detail yourself and accept substandard delivery, I strongly advise choosing a vendor with proven healthcare experience, structured project management, and a commitment to client success.
