ArkSentry

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of Medical Software Solutions

Describe what your company does in a single sentence.

We are a medical billing software company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arksentry to accomplish?

• Penetration testing on our product

SOLUTION

How did you find Arksentry?

They had reached out to us via email.

Why did you select Arksentry over others?

Company values aligned

How many teammates from Arksentry were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The penetration testing was conducted in multiple rounds. In the first round, Adeel did not provide login credentials and instead sent sandbox addresses for testing after 7 PM CDT. The team focused on identifying vulnerabilities that could be exploited without authentication and provided detailed notifications of their findings, which allowed us to address potential issues promptly. Adeel was particularly interested in seeing if the team could gain access without logins, highlighting the need for CAPTCHA implementation.

In the second round, the team tested from one office to another, which was treated as low severity but was patched immediately as per Adeel's request.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team provided a comprehensive assessment report that included potential attack scenarios, step-by-step reproduction instructions, impact analysis, and recommended mitigation strategies. They also mapped all testing findings to ASVS controls, providing a measurable way to evaluate the retesting results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, we maintained fluid communication via Slack, which ensured that all deadlines were met. This effective communication allowed us to address any issues in real-time and kept the project on track.

What was your primary form of communication with Arksentry?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Overall, the cyber security team exceeded our expectations with their thorough and methodical approach. Their findings and recommendations have significantly improved our security posture. We highly recommend their services to organizations seeking to enhance their cyber security measures.

Are there any areas for improvement or something Arksentry could have done differently?

However, there was a language barrier with one of their teammates, which occasionally hindered communication. Improving this aspect could further enhance their service.

BACKGROUND

Introduce your business and what you do there.

CEO at AirMason. AirMason helps HR teams create and manage beautiful employee handbooks. With our AI-powered handbook builder, HR teams can create compliant state and federal policies in minutes. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ArkSentry to accomplish for your business?

We initially hired ArkSentry for a third-party penetration test. Since then, we use them for all sorts of security related engagements.

SOLUTION

What was the scope of their involvement?

ArkSentry provided penetration testing services for our SOC 2 Type II audit. The team delivered a detailed report and clear recommendations. ArkSentry also provided constant follow-ups and guided us through understanding the findings and fixing them quickly and effectively.

What is the team composition?

We worked with 2–5 teammates from ArkSentry.

How did you come to work with ArkSentry?

We found ArkSentry through an online search. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, and offered the best value for the cost.

What is the status of this engagement?

We initially worked with ArkSentry from January 2024 - March 2025. Since then, we work with them on a quarterly basis. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our sales team constantly receives praise from our clients' infosec teams on the quality of deliverables that we provide, which wouldn't have been possible without ArkSentry. Our sales cycles have been reduced by 17%, we passed our year-round audits, and most importantly, our entire team feels much more confident about our security positioning.

How did ArkSentry perform from a project management standpoint?

ArkSentry delivered earlier than promised. We communicated via virtual meetings, emails, and Slack. 

What did you find most impressive about them?

We were impressed by ArkSentry's speed and the depth of their findings and research, as well as their knowledge of various exploits.

Are there any areas they could improve?

There's nothing we can come up with. They are the best at what they do 

BACKGROUND

Introduce your business and what you do there.

I’m a DevOps engineer at an all-in-one CRM for law firms. Our goal is to help them build and track relationships and marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ArkSentry?

We needed help with penetration testing.

SOLUTION

What was the scope of their involvement?

ArkSentry performed penetration testing on the public-facing part of our CRM. They provided a full report of the issues identified and helped us fix them. They also created a remediation report.

What is the team composition?

We worked with 2–5 teammates from ArkSentry.

How did you come to work with ArkSentry?

We found them online. We chose them because they had skilled talent capable of digging deep into penetration testing.

What is the status of this engagement?

We worked together from March–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ArkSentry helped us rectify the issues in our platform. We saw a reduction in vulnerabilities; there were a few critical, medium, and low vulnerabilities.

How did ArkSentry perform from a project management standpoint?

They delivered on time. We communicated via email and messaging apps.

What did you find most impressive about them?

ArkSentry’s skills were impressive. They worked on a tight deadline to deliver and were willing to pair when in doubt.

Are there any areas they could improve?

They did well. They could probably be more open about the tools and techniques they used for the project.