Arctic Grey, Ltd.

BACKGROUND

Please describe your company and your position there.

We are a consumer goods company, selling DTC as well as B2B. I help oversee our vendor relationships, sales, our websites, and more!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arctic Grey, Ltd.?

We had built out a design for our website that we needed to implement. The challenge was to implement it in the most cost effective way without sacrificing quality, and to launch it in the shortest amount of time possible.

What were your goals for this project?

The goal was to have a beautiful, functional website up and running quickly. Also, a website that was easily editable by our team on the front end, as we aren't experts with code.

SOLUTION

How did you select this vendor?

Google search

Describe the project and the services they provided in detail.

They helped build out our new design for our Shopify website, for desktop and mobile. We handed over a design mockup of what we wanted and they quickly built out the code and transformed it into a real working site! As with all projects, there were multiple rounds of QA and testing. They always responded and worked extremely quickly, making the entire process stress free.

What was the team composition?

We had a team of 3 people doing the QA and testing on this proejct. I'm not sure how many developers they had working on it (probably at least a few!); Anthony was my one and only main point of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This is N/A just yet.

How was project management arranged and how effective was it?

We had one main point of contact (Anthony) for the entire project, which made communication easy. He was very thorough with addressing all the points we had in the many emails we sent. He was also extremely quick in getting back to us. Excellent project management all in all.

What did you find most impressive about this company?

The efficiency and turnaround time for their work was impressive. The quality is extremely good. Their willingness and ability to make everything work and implement nice-to-have features, even as we clearly went way above the budgeted hours, was mind blowing. For a project like ours, it would have easily went 2-4x the budget, had we gone with another vendor partner.

Are there any areas for improvement?

N/A.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Notox Girls, a natural skincare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arctic Grey, Ltd.?

I hired Arctic Grey to develop my website. I knew I wanted a fun, appealing, Shopify site but needed support in creating a solid vision for the platform.

SOLUTION

What was the scope of their involvement?

After Arctic Grey helped me create the design for my website, they developed the platform from scratch. For the e-commerce functionality, they built a straightforward, uncomplicated Shopify tool so users can find specific products. Although they taught me how to make updates on the website, they’re available to support any changes I need.

In addition to development, Arctic Grey provided guidance on best practices for social media. They gave me tips on how to reach my target audience and how to optimize my marketing campaigns.

What is the team composition?

I work primarily with Anthony (Administrative Director, Arctic Grey, Ltd.).

How did you come to work with Arctic Grey, Ltd.?

When I reached out, they gave me the best quote with the quickest response time. I also liked their approach by showing me what the potential website could look like if I worked with them.

How much have you invested with them?

We’ve spent between $20,000–$25,000.

What is the status of this engagement?

We started working together in September 2016 and Arctic Grey provides ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of their support, I have a great rating on Google. Their guidance regarding social media and the marketing campaigns helped me maximize my engagements and investments. I’ve saved a significant amount of money because my efforts are more concentrated and effective because of Arctic Grey’s insight.

How did Arctic Grey, Ltd. perform from a project management standpoint?

They’ve been great at managing the project. They respond to all of my emails and we speak at least once a week. They’re available for further site development whenever it’s needed and they track all progress.

What did you find most impressive about them?

Their transparent, proactive approach to the collaboration makes them easy to work with. I appreciated the various options they presented me for how the site could look. They helped me figure out what I really wanted and then delivered it.

Are there any areas they could improve?

Although this is a struggle for all companies, I wish there were more proven, guaranteed marketing strategies.

Do you have any advice for potential customers?

Allow them to show you their own ideas. Although you may think you’ve decided on a concept, they could impress you with their own materials.

BACKGROUND

Please describe your company and position.

I am the Head of Ecommerce of Scarlett Gasque

Describe what your company does in a single sentence.

Luxury fashion brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Site Speed
• UX
• UI

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I'm head of Ecommerce for Scarlett Gasque, all of our goals have been achieved in a timely manner with exceptional results! Our business has benefited from all the updates from Arctic Grey. The constant follow up and communication with Maddie has been incredible and reassuring. The thing that stands out the most with them is the insight and creative abilities that they have added to our business. Actioning what we can't and educating us on what we can fix ourselves.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Noticeable higher engagement and conversion on our site. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes each project was tracked and delivered by project deadline

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

communication and speed

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Ecommerce Marketing Manager of VB Cosmetics

Describe what your company does in a single sentence.

Nail Polishes manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Wed redesign

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web redesign

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Multiple KPIs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I’ve also had the pleasure of working with multiple project managers, and both Humara and Truc have been outstanding. It’s clear the entire team genuinely cares about delivering exceptional work and helping their clients succeed.

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

I’ve worked with several agencies over the years, and I can confidently say that Arctic Grey truly stands out for their quality, professionalism, and accountability. The team didn't just execute; they actively problem-solved and consistently brought thoughtful solutions to the table for any challenge we faced. They’re extremely responsive, organized, and reliable. What impressed me most is the level of ownership the leadership takes, especially the founder, Anthony, who ensures every project meets the highest standard.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Working with Arctic Grey has been one of the best agency experiences I’ve had, and I’d highly recommend them to anyone looking for a partner that delivers both results and integrity.

BACKGROUND

Please describe your company and position.

I am the CEO of Nourish Food Club

Describe what your company does in a single sentence.

Healthy food access for our private food club members.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Rebuild website
• Improve conversion
• Improve SEO

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a new e commerce website for us combining three different websites into one with zone pricing and complicated product shipping rules mixing dry ice frozen items with glass and separate boxes that have to be separated. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Visually appealing website that functions and great conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were very responsive to all inquiries and consistently delivered on time. They were also flexible and accommodating as our needs evolved throughout the project, making adjustments seamlessly as we refined what we were asking for.

What was your primary form of communication with Arctic Grey, Ltd.?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Regular communincation with our project manager (Maddie!) who was very enthusiastic and understanding of our needs.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Communicating between the website developers and my asks could have been improved slightly.

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of Pride of Bristol Bay

Describe what your company does in a single sentence.

We are an online wild-caught sockeye salmon business (shipping and local pickups). 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Create A Cart Drawer

SOLUTION

How did you find Arctic Grey, Ltd.?

• Referral
• Other

Why did you select Arctic Grey, Ltd. over others?

Referred to me

How many teammates from Arctic Grey, Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

My role is as the e-commerce manager for both of our sales channels. We have been working with Arctic Grey for years. This last project was to build a cart drawer for our website. The cart drawer was just put onto our website, but so far, there have been no issues. We are hoping it will help with our conversion rates. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hasn't been long enough but hopefully it will increase our conversion rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Giana was fantastic. She always knew the answers to my questions, was incredibly prepared, and everything went very smoothly. They were very professional and worked efficiently. I have not had many issues, if any at all, with them.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing. 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Founder of Evaluna Designs LLC (DBA: Once Upon a Charm)

Describe what your company does in a single sentence.

Children's eyewear line

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Launch ecommerce site

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

High ratings

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ecommerce site on Shopify 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launch of site

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been excellent. Between Slack, Figma, and shared Google Docs, the process has been smooth, collaborative, and fast-moving. Communication has been clear and consistent, and I’ve always felt like I knew exactly where we were in the process.
 
The people. From day one, I never felt like “just another client.” Callie, in particular, has been incredible, deeply collaborative, detail-oriented, and genuinely invested in helping me succeed. I feel like they care just as much about my brand as I do, and that has made all the difference.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I came to Arctic Grey with a very clear vision and a very big dream. My goal was to create a website that wasn’t just functional, but truly magical, something that could bring my brand to life while also delivering a seamless shopping experience for parents. I wanted a team who could understand my story, elevate my ideas, and guide me through the technical side of launching a direct-to-consumer business.
 
Working with Arctic Grey has been instrumental in getting my business off the ground. They helped bring my vision to life in a way that felt thoughtful, polished, and professional. Their work has made it possible for me to build trust with my customers from the very first click.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the VP of Marketing/Merchandising of Soko Glam

Describe what your company does in a single sentence.

Korean Beauty curator/online retailer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Overhaul website design
• Relaunch/redesign theme
• Update tech stack and data integrity

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

-Design and launch new Shopify theme

-Overhaul tech / app stack

-Manage data integrity / improve process

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

-Refreshed UX/UI for site

-Improved tech stack for apps

-Faster site with better SEO

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, extremely responsive and understanding. Great team to work with who really understood our challenges, goals, and limitations so that we could launch successfully.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people. Callie and Maddie were fantastic.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No!

BACKGROUND

Please describe your company and position.

I am the Secretary/Treasurer of SiliconeHoseHQ.com

Describe what your company does in a single sentence.

Retail and wholesale industrial supplies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Create new Shopify store for a major product line

SOLUTION

How did you find Arctic Grey, Ltd.?

Referral

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company has a legacy website that lacks many features of a modern ecommerce site. We decided to create a new domain for our most important product line to be hosted on Shopify. This is intended to be a prelude to transitioning our entire legacy website to Shopify. In my role as a co-owner and co-founder of the company, it was primarily my responsibility to find the best partner to help us create our new Shopify store. After considerable research we decided to partner with Arctic Grey to help us create the new Shopify store. Our integration was complicated by our need to synchronize inventory management with our legacy platform. This involved a number of custom APIs. Arctic Grey didn't let us down. Despite the complexity they guided us to a successful launch. The professionalism of everyone that we dealt with at Arctic Grey was extraordinary. The entire process was very organized with weekly conferences via Google Meet and regular communication via Slack. Their response to just about any question was near instantaneous. The technical expertise of the staff at Arctic Grey was impressive, but what really stands out is their dedication to getting the job done as well as their curtesy and professionalism. It was truly a pleasure to deal with everyone at Arctic Grey. We wouldn't hesitate to recommend them to other business owners or management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful integration of inventory management between Shopify and legacy warehouse management system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and kept moving the project forward despite the complexity of integrating the inventory management systems.

What was your primary form of communication with Arctic Grey, Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Technical expertise, professionalism and courtesy.

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

Nothing significant.

BACKGROUND

Please describe your company and position.

I am the Co Founder of Wylie Grey

Describe what your company does in a single sentence.

We are a curated women's clothing boutique 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arctic Grey, Ltd. to accomplish?

• Get the site running faster
• Optimize and edit our homepage

SOLUTION

How did you find Arctic Grey, Ltd.?

Online Search

Why did you select Arctic Grey, Ltd. over others?

• High ratings
• Pricing fit our budget

How many teammates from Arctic Grey, Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are a curated online women's boutique with one brick-and-mortar location in Bethesda, MD. I am a co-founder and buyer for the company. Our initial goal was to get our site running faster on desktop and mobile. The project was handled efficiently and quickly as this was an urgent matter for us. The incredible line of communication and prompt responses were notable

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Site speed is so much faster 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and timely 

What was your primary form of communication with Arctic Grey, Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The communication 

Are there any areas for improvement or something Arctic Grey, Ltd. could have done differently?

No