Arcanys

BACKGROUND

Please describe your company and position.

I am the Head of Technology of Skip

Describe what your company does in a single sentence.

Our company provides a preorder coffee app that streamlines ordering and pickup for customers and merchants in the hospitality industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcanys to accomplish?

• Maintain and enhance the Skip app, Merchant Dashboard, Admin System, and Skip-Merchants app.
• Develop new features to improve functionality and user experience.
• Ensure smooth and reliable system performance across all platforms.

SOLUTION

How did you find Arcanys?

Referral

Why did you select Arcanys over others?

• Good value for cost
• Referred to me

How many teammates from Arcanys were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team is responsible for developing new features, maintaining, and supporting the existing application. The scope includes both product enhancement and technical support to ensure smooth and reliable operations across all user touchpoints.

Key Deliverables:

Feature Development: Design and implementation of new functionalities to improve user experience and merchant efficiency.
Merchant Payments: Development and maintenance of secure payment processing and reconciliation features for merchants.
Catering Module: Enhancements and support for catering order workflows and merchant management.
POS Integration: Seamless integration with various Point-of-Sale systems to streamline order and payment syncing.
Payment Integration: Implementation of payment gateways to enable flexible and reliable transaction processing.
HubSpot Integration & Sync: Integration and ongoing synchronization between the app and HubSpot CRM for marketing, customer management, and reporting.
Application Maintenance & Support: Continuous monitoring, troubleshooting, and updates to maintain app stability, performance, and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

System stability and minimal downtime.

Successful rollout of new features and improvements.

Positive user and merchant feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team follows a structured and transparent project management process. Deliverables are consistently completed on time, with clear communication throughout each development cycle. We receive daily progress reports from team members, and a dedicated stand-up channel is used for regular updates, task tracking, and issue resolution. This approach ensures alignment, visibility, and timely delivery of all project milestones.

What was your primary form of communication with Arcanys?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team’s communication is transparent, and they are highly responsive to our needs. Their proactive approach to identifying issues and suggesting improvements sets them apart, making collaboration smooth and efficient. They consistently check in on progress and remain open to feedback, ensuring continuous improvement and alignment with our goals.

Are there any areas for improvement or something Arcanys could have done differently?

We’ve suggested providing AWS training for the team members to further strengthen their cloud expertise. Additionally, we’ve requested that one of the team members receive training in mobile development to expand the team’s skill set. We also recommended implementing an on-call roster to ensure timely support and coverage when needed.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of AirAware Labs, a company that builds tools to help people minimize their exposure to air pollution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We needed engineering and design resources.

SOLUTION

What was the scope of their involvement?

Arcanys provides us with IT staff augmentation services. The team works remotely and focuses on our main project, AirTrack, our mobile app. So far, the team has worked on mobile app development, React dashboards, and backend servers. We need to include AI feedback generation features as well.

What is the team composition?

We work with a frontend developer, a full stack developer, a designer, and a project manager. Arcanys has been happy to work to ensure the team is correct.

How did you come to work with Arcanys?

Someone referred Arcanys to us. We initially discussed our requirements with Arcanys’ CEO and CTO to understand what skills we needed and what skills Arcanys had to find the right fit. After reviewing the CVs of Arcanys’ engineers, we interviewed them to ensure their skill sets were perfect for what we needed. 

How much have you invested with them?

We’ve spent around $95,000.

What is the status of this engagement?

We started working with Arcanys in November 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Arcanys, we launched our first mobile app within 10 weeks, and the team has done really well. We have also added mobile payments and AI feedback generation using LLM AI models, all within six weeks. The team has delivered several good milestones.

How did Arcanys perform from a project management standpoint?

We work on a time and materials basis. I’m happy that Arcanys produces high-quality work within a reasonable timeline. The team is super engaged, and communication is very good.

Moreover, Arcanys is happy to accommodate our time schedules. The team is based in the Philippines, and I’m based in London, so we’ve worked out the best times to have meetings. We usually communicate via Google Meet and Slack.

What did you find most impressive about them?

Arcanys’ developers are proactive and have good engineering and communication skills.

Are there any areas they could improve?

There's nothing for them to improve. They're really great.

Do you have any advice for potential customers?

Have initial conversations with Arcanys’ CTO and CEO, and discuss what you need and your expectations. Be clear about that, and then Arcanys can help find engineers to deliver it.

BACKGROUND

Introduce your business and what you do there.
I’m the CTO of Impulse Logic, a smart replenishment platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?
We’ve been developing a product that does smart replenishment in-store. We needed a company that could develop an Android mobile application for our product.

SOLUTION

What was the scope of their involvement?
Arcanys has developed a React-based application running on a multi-platform framework called Ionic, which will run on the web, Android, and iOS. The app connects to a containerized backend environment that holds data in an SQL database and runs in the Cloud. We provided the requirements and what we needed to define the scope, after which they built the app from scratch. The app allows us to restock efficiently from the back of the store to the front.

What is the team composition?
We’ve worked with 12 people from Arcanys, but after the app’s development, we reduced the team to a minimum to focus on sales and onboarding customers to achieve our revenue targets.

How did you come to work with Arcanys?
Arcanys was referred to us by a sourcing company.

What is the status of this engagement?
We started working together in August 2023, and it’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The functionality and the application we’ve delivered over the last year have been a testament to how successful this has been. The application is relatively defect-free and well-written. The QA side of things has been proactive.

How did Arcanys perform from a project management standpoint?

We communicate over Slack and have meetings on Google Meet. The communication has been pretty good, and they’ve managed the time zone differences well.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The whole team has stood out. Eric (Technical Lead) and Ayana (UX/UI Designer) have helped us greatly with the requirements. Our Scrum Master is doing a brilliant job, and Nikolai (Software Engineer) has added invaluable insights in terms of his knowledge of data, reporting, and the Microsoft environment.

What did you find most impressive about them?

Their proactivity is the highlight. They’ve been completely fine with the reimagined requirements and reacted to them really well. We often need things to be presentable in a couple of weeks, and they’ve pulled out all the stops to achieve those things.

Are there any areas they could improve?

They had a slow start. The first few weeks weren’t awesome, but it wasn’t terrible. They just need to find a way to start quicker.

Do you have any advice for potential customers?

I have no hesitation in recommending Arcanys. They’re cost-effective, and the communication is awesome. They’re a really helpful company to work with, right from the CEO to the individual developers. They’re a friendly bunch, and it’s been an absolute pleasure to work with them.

BACKGROUND

Please describe your company and position.

I am the CTO of Brickbro

Describe what your company does in a single sentence.

Brickbro is the first digital platform to ease the process of selling and buying commercial spaces and offices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcanys to accomplish?

• Increase speed development
• Deliver quality software
• Make the software more robust

SOLUTION

How did you find Arcanys?

Referral

Why did you select Arcanys over others?

• Good value for cost
• Company values aligned

How many teammates from Arcanys were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arcanys provided web development support on three different projects over time. On the one hand, the maintenance of a marketplace, on the other hand, the creation of a CRM from scratch, as well as another real estate portfolio valuation tool in real-time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most remarkable measurable results have been the implementation of the projects. Both the CRM and the real-time commercial asset valuation tool. The deliveries have always been fulfilled following the planned sprint.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been planning deliveries every two weeks and have always been happy with the level of performance. They have not only been dedicated to delivering but have been practically involved in the definition of new developments to be in the decision-making process of the next technologies or architectures.

What was your primary form of communication with Arcanys?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of the software delivered. They are great professionals and have helped us to continue delivering software on time and without problems. Also, the integration with the team has been excellent, there has been no noticeable difference between working with the team geolocated at the company's headquarters and them.

Are there any areas for improvement or something Arcanys could have done differently?

Right now we do not detect any areas of improvement or things that could have been done differently.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of LeaseSuite, a property technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We needed software development resources for the frontend and backend.

SOLUTION

What was the scope of their involvement?

Arcanys has built our software from scratch. We already had design prototypes of the software we wanted to develop. A digital design consultant further developed and prototyped our idea, so Arcanys took it on board to develop it.

There’s ongoing web design work regarding prototyping and coding using Figma. When we want to look at different frontend designs and test different workflows, we can jump straight in with the team to code it. They also have a team member who can design and test the prototype, like we originally did. Based on that, the team can code it once we provide feedback.

The software is a portfolio management solution for tenants who occupy space outside of commercial real estate. It consolidates and displays all lease liabilities, including cost and critical dates, such as expiries, rent reviews, different option terms, and extracts, like key lease clauses. Overall, it takes out all key information from commercial leases and displays it on the platform. Another module is dedicated to lease procurement so tenants in commercial markets can source new leases and sites.

What is the team composition?

We have a part-time Scrum master, who is like a project manager, three full-time front- and backend developers, a QA tester, and a part-time DevOps engineer who oversees the development, coding, and building of the software and interacts with me and the CTO to test it.

How did you come to work with Arcanys?

We initially ran a process to try to source several competitive developers in Asia to develop the product. We first went with another developer in Bangkok. My CTO and I were split; I always wanted to go with Arcanys, but he wanted to go with the other group because their sales presentation was a bit more polished.

At the time, I told my CTO that I didn’t care how polished the sales presentation was; the crucial part was doing the work, so I was skeptical about the other group in Bangkok. In the end, my gut feeling and skepticism were correct because the group was good but not good enough. Although we were only 2–3 months in, it was enough time for us to realize that they weren’t the right partner for the long term.

I contacted Frederic (Co-Founder, President, and head of Growth) from Arcanys and told him we had made the wrong decision. If they were still interested in working with us, we could trench across the work that we’d done to date and start working with their team. Frederic was open to that.

The process was extensive and took a lot of intense work and organization. Arcanys was absolutely fantastic in working with us and ensuring the transition occurred smoothly. Then, they picked up the coding from there. 

Ultimately, we jumped to Arcanys, who were still interested in working with us. It was one of the most important decisions we’ve made to date, but they were great in helping us.

How much have you invested with them?

We’ve spent around $400,000 so far.

What is the status of this engagement?

We initially engaged them in May 2023, and the team is still working with us. We only see the size of the team growing in the next couple of years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve just launched to market, so I can’t comment on metrics. We know we’re in a launching phase, so there’ll be changes and things we notice we can fix, but there are no issues. Arcanys has built our second product, the procurement module, quite quickly. I plan on using it as a consultant, so even though I’m the founder, I’m also the first customer of that particular product. I think it’ll operate smoothly and make a lot of difference. We’ll see in 12 months.

Moreover, we see Arcanys as a long-term partner, and I’ve made sure that the founders know that. We also ensure that the core team knows we see our growth and success being on the same journey as their journey with us. We wouldn’t do that if we didn’t think they were right for us.

How did Arcanys perform from a project management standpoint?

Their project management is perfect. Arcanys has completely partnered with us. Their comprehension is impressive. If you haven’t worked in real estate before, it can be pretty tricky to understand why we do what we do and the way the system works.

I’m not a technical person, so I don’t communicate daily with them. If I need to speak with someone, it’s usually the founders, so I just email them. Additionally, my CTO uses Jira, an Atlassian product.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Vincent (Software Developer) and another developer are really strong and make a big difference. They often add value and get good feedback from the CTO, who works with me in Sydney. 

What did you find most impressive about them?

Before we decided to go with the other group, Arcanys was as skeptical about taking on our project as we were about taking them on. We know they don’t take on any work they can find; they’re quite selective with their clients. That demonstrates they’re serious about quality and the project they’re working on.

Moreover, their hiring policy is quite strict because many people let junior or average developers slip through the cracks, but that isn’t the case with Arcanys.

Another impressive trait is that they assign developers to projects when they’re on the bench rather than letting them sit doing nothing. Arcanys lets them keep learning, so they put the developers on teams free of cost. We recently had a developer who had nothing to work on; he was offered to us to keep finetuning his skills and work with our business. We had him for free for 4–5 months, which significantly impacted our speed.

Are there any areas they could improve?

I only have one slight criticism. In my experience, all software developers could improve on something: they can get a little protective of their staff if we mention that the speed is lacking or some areas need more attention. They might say that the developer is doing his best, and we acknowledge that. However, I think it’s important to try to address the customer feedback, even if you disagree with it.

Although it isn’t an issue specific to Arcanys, and it might be cultural or cross-boundary differences, it’s common for software developers to behave similarly. They get protective of their environment, but sometimes there’s something in what we’re telling them, and they should listen.

Do you have any advice for potential customers?

My advice to anyone coming on board is to ensure that you come prepared, ask many questions, and give them time to fully understand the process, approach, and why things are the way they are. As long as you give them time and come prepared, you can learn a lot and get a lot of value back from them.

BACKGROUND

Introduce your business and what you do there.
I’m the co-founder and one of the directors of Catalyser, a software platform based in Australia. We provide software for organizations to manage their corporate social responsibility and employee community activity programs. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?
We needed software development support, and Arcanys provided us with developers and testers to build our software product. 

SOLUTION

What was the scope of their involvement?
Our team needed full-time engineers, and Arcanys helped us source those engineers to work on our projects. We gave them our requirements, such as the engineering skills we needed, the level of experience, and time commitment.
At present, the resources are still working on our product, which is an AWS-based corporate social responsibility management software.
What is the team composition?
We work with three teammates from Arcanys.
How did you come to work with Arcanys?
I originally contacted Arcanys to see if they were interested in our software as we scaled up our product. In the course of those conversations, we explored opportunities for them to provide us with services.
How much have you invested with them?
We’ve committed to spend $250,000 on the project.
What is the status of this engagement?
We started working with them in January 2023, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Our engagement with Arcanys has been a five-star experience. They’ve been responsive, and the team has been great. When we faced challenges or feedback, they addressed them first. As a result, we’re truly happy with the relationship.
How did Arcanys perform from a project management standpoint?
Everyone on their team is great. We truly love working with them. The project manager manages the team well and has been able to meet our expectations and deadlines. For tools, the Arcanys team is on our internal Slack channel. We use the Atlassian suite of products, such as Jira and Confluence.
What did you find most impressive about them?
They’re highly involved and understand our business. They act like a true part of our team, which works well. Their level of English is good, and they accommodate our time zone even if we’re in Australia.
Are there any areas they could improve?
No, there aren’t any. We’re truly happy with our work with them.
Do you have any advice for potential customers?
Provide clarity around the scope of work and the type of services, skill sets, and quality you require from the staff. On top of that, be timely in giving feedback. 

BACKGROUND

Please describe your company and position.

I am the Product Manager of a utility company

Describe what your company does in a single sentence.

Utility Monitoring Application for Enterprises

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcanys to accomplish?

• Improve the scalability & UX of our online web application.

SOLUTION

How did you find Arcanys?

Referral

Why did you select Arcanys over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Arcanys were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arcanys has been the key driver for the development of our online web application for both the back end and front end. Arcanys has managed the complete technical aspect of our business, where product requirements are handed to the development team which then scope out the work, develop& test the features, and manage the deployments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A recent redesign of our web application was successfully developed in a timely & cost-effective manner. Keeping to internal KPIs, Arcanys managed to modernise our application, providing a scalable system for future developments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Arcanys developers have generally been very responsive in their development times. A recent move to an agile sprint-based project management system has allowed for increase transparency, where the team usually picks up any foreseeable issues early on.

What was your primary form of communication with Arcanys?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Arcanys' holistic approach to development has been impressive, where we are able to reliable trust them to handle most of the technical aspects of ourproduct.

Are there any areas for improvement or something Arcanys could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Patienteer, a healthtech company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We hired them for software development.

SOLUTION

What was the scope of their involvement? 

We’ve outsourced our software team to Arcanys. They provide us with front- and backend software developers who use SQL table and PHP.

What is the team composition?

I’m mainly in touch with Arcanys’ management team and the developers. 

How did you come to work with Arcanys?

We found them through our CTO, who recommended Arcanys because he was working in the Philippines at the time. 

How much have you invested in them?

We’ve spent around $400,000.

What is the status of this engagement?

We began working with them in September 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Measuring success is about the quality of Arcanys’ work and the timing of getting it done. Overall, they’re pretty on top of things from my end. We’ll continue to work with them.

How did Arcanys perform from a project management standpoint?

They’re excellent at communication and meeting deadlines. We typically communicate through email, phone calls, and Slack.

What did you find most impressive about them?

Arcanys’ management team is very responsive, ensuring we’re happy with their service. At the staff level, Arcanys vets their team members; they’ve very good at recruiting good quality resources. Moreover, they look after their staff, giving them perks and benefits, which is attractive to us because that attracts a good caliber of resources. 

Are there any areas they could improve?

At the moment, I don’t think there are any areas they need to improve on. 

Do you have any advice for potential customers?

Arcanys is very flexible with the billing, so they’re an excellent company to work with. 

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a company that creates websites for florists.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

A lot of florists don’t have websites for selling bouquets online. We wanted to create an e-commerce platform that enables florists to list themselves on the Google Ads platform and not other wedding sites.

SOLUTION

What was the scope of their involvement?

Arcanys built an Angular template-based system that helps florists create a new website in just a few minutes. We integrated it with Google Ads so we could control Google Ads and what they’re selling online. It serves a sales platform that fits into a florist’s business.

What is the team composition?

I worked with Eric (Senior Web Architect) and Jill (Project Manager). We had a team of eight developers, which we reduced to five once we started.

How did you come to work with Arcanys?

I went to the Philippines for a call center solution at my former business. While I was there, I searched IT vendors as well and found Arcanys on Clutch. They looked like they had a good history and background. We met up to chat through the business and we hit it off pretty well. When I started my new business, they agreed to work with me again.

How much have you invested with them?

We’ve spent $200,000.

What is the status of this engagement?

We started working together in July 2020, and we launched in January 2021. Our work is ongoing with little tweaks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their quality is impeccable. There hasn’t been a time where they haven’t made the deadline. Our customers enjoy the solution as well, which fills our business objectives. There haven’t been any serious bugs; on the whole, they’re a good team.

How did Arcanys perform from a project management standpoint?

I talk with Eric on a senior level a couple of times a week. I speak with Jill on a daily basis. I also speak with the wider team every two weeks. As part of the process, I have a session with Jill and Eric on what we’re going to build. Then, Jill breaks that plan down into sprints. Next, she discusses it with the wider team. They always deliver on my expectations. I have access to shared Slack and Jira channels.

What did you find most impressive about them?

They’re great from a budget and quality perspective. I’ve managed my own in-house team before, and it’s a nightmare. They do a good job all around. Their openness and their ability to listen stand out. They really spend time to understand us and the objectives of our business, which is quite unique.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

I’d recommend Arcanys to anyone. They’re a good team that’s worth getting to know. I can’t think of a better team to work with if you want software built. They have a full range of employees that can develop or design.