Apptunix

BACKGROUND

Please describe your company and position.

I am the Founder/Chairman of ViaGo Gh. Ltd.

Describe what your company does in a single sentence.

We provide logistics, e-commerce and mobility solutions through our seamless mobile applications and web panels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Apptunix to accomplish?

• Development of a multi-vertical mobile app and web panels
• Provide us with support and continual services

SOLUTION

How did you find Apptunix?

Online Search

Why did you select Apptunix over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Apptunix were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As per the initial requirements, team Apptunix Technologies Pvt. Ltd. needed to build a mobile app (iOS and Android) for customers who are Shopping lovers, want to book a taxi or publish and share a ride, or get a parcel or pallets delivered . 
This app will enable users to order eCommerce products and take advantage of the auction feature to purchase affordable items while using the book a ride or seat model to complete their journeys in a safe, affordable and comfortable manner and more so, enable them to send and receive parcels or packages without a hustle. 
The users will be able to see only the name of the Platform as the source for the orders and the orders will be bifurcated on the backend with respect to the Geo-location to various vendors/merchants. 
The user will be able to use the platform for placing the order for different items or popular products of a particular brand across the globe or it could be Items entered by the Admin or the vendors (after approval from the admin/sub-admin) on the system to be delivered on the lines of on-demand delivery application. 
The whole system will use the geo-location services which will play a crucial role in the order and item management. The vendors will be allocated based on the Geo-fence for the order created by the users through the app and there will be various surveys published by the ADMIN which will be dynamic, giving more direct feedback to the Platform/Service Owner from the end users. 
The objective of the mobile application is to serve as a state-of-the-art platform which will be connecting Customers and their needs in terms of the products that they want to shop online. The AIM of the platform will be to help the users by facilitating a digital way for them to use the app for ordering different items based on the Platform, through which the platform will help the vendors in increasing their sales. 
The service owner will be able to list multiple vendors over the platform who will also have the flexibility in using the auction feature to fast-track sales or items they want to get rid of immediately. There will be an application for cargo/courier or delivery persons or partnered courier companies and will be accordingly assign the order or ride requests. 
The drivers will ogf er their services at predefined rates set by the admin. Another objective of the platform is to serve as a state-of-the-art platform for different users to use the platform for ride sharing with two different purposes. The first service will be to avail taxi services wherein the user will select the start and destination location along with date and time. 
Based on the information provided, users will be shown dierent ride options from where they will be able to choose the best and convenient one. The rides search results will be displayed on the basis of matching algorithms i.e. the drivers who have similar interests as of the users, their profiles will be displayed first. 
Then the booking requests of the users will be sent to the drivers who have published the rides and they can accept or decline the booking request. The second service that this platform will ogf er is the car pooling service, wherein the user will publish their rides by entering their route details and can have different users join them in their ride. 
The drivers will be able to set the fare for each passenger and accordingly the users will send them the booking requests. After the booking has been confirmed, users will be able to enjoy their ride as per the confirmed timing and will be able to pay for the ride based on the payment method selected at the time of booking. 
Users will be able to add different payment options such as credit card, debit card and can even pay via cash if they wish to. Apart from this, there will be an admin/sub admin panel to manage all the functions of the platform. From here the service owner can monitor the different data and actions executed on the platform and set restrictions. 
Service Owner/Admin will be able to assist the customers, drivers, vendors in case of any issue or concern. 
Target Audience: The platform is targeted towards various users that are mentioned below: 

1. Everyday customer, looking to purchase different items, book taxis and share a ride and also want to avail services such as parcel or pallet delivery. 
2. Drivers/Delivery persons are the users who will be delivering the items to the desired delivery locations or offer ride services to the customers. 
3. Vendors are the business owners who want to sell products online through the marketplace according to the inventory. 

• Testing 
• Bug Report 
• Test Cases Landing Page 
• Customers Mobile Applications (iOS & Android) 
• Customer 
• Driver Web Panel 
• Vendor Panel

Admin Panel
Deliverables Description 

1. Complete source code and license keys (as applicable) 
2. Design Files 
3. Tested and Deployed application on 1 production and 1 development environments along with fully detailed documentation provided to the customer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Design of System including App and Panel designs 
• Design Integration of App, Panel design, Admin Panel HTML 
• Development Phase 1: Completion within 5 weeks 
• Development Phase 2: Completion within 7 weeks Testing and bug fixing Project ready for deployment on iOS & Android TestFlights conduction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Apptunix has been an exceptional experience for our company. As the Founder and chairman, I am truly impressed by the professionalism and expertise demonstrated by their technical team, project manager and the delivery manager. They consistently delivered high quality work, always adhering to timelines and exhibiting a remarkable level of patience and understanding towards our needs. 
One key aspect that sets Apptunix apart is their unwavering dedication to client satisfaction. Regardless of the situation or challenge we encountered, their immediate and supportive response was invaluable. Communication was seamless, with no language barriers, and their commitment to providing clarity made the entire collaboration smooth. 
I appreciate their accessibility and the cordial relationship established throughout the app development process. The team's willingness to give us the time to test and refine the app, coupled with their proactive approach to problem-solving, has created a comfortable and productive working environment.

What was your primary form of communication with Apptunix?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Apptunix has not just been a service provider; they have been true partners in our success. I wholeheartedly recommend their services to anyone seeking a reliable and proficient technical team for app development. One major impressive thing they exhibited is their patience, willingness and understanding level. Knowing we are a startup company and treating us as such.

Are there any areas for improvement or something Apptunix could have done differently?

Apptunix has been excellent and near-perfect as far as our project success is concerned!

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Nayo Technologies LLC

Describe what your company does in a single sentence.

Nayo Technologies Ets offers E-hailing public transportation service in Major cities in Cameroon.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Apptunix to accomplish?

• Apptunix developed the Nayo App and Website
• Nayo‘s goal is to help Digitize Urban Transportation in Cameroon

SOLUTION

How did you find Apptunix?

Online Search

Why did you select Apptunix over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Apptunix were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• App Design 
• Integrating APIs including in-App payment systems, SMS Gateway, etc 
• Web Development 
• Nayo App Admin Panel 
• Hosting the Nayo App on Apptunix servers 
• Publishing of Nayo website 
• Maintenance of Nayo App and Website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every step of the way from Design to final Realisation of the project, i was provided several ways to test and view its progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and always available to answer all my questions especially when the technical aspects of my project had to be explained to me.

What was your primary form of communication with Apptunix?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Apptunix has a great team. Several people working on a project. This gives you the feeling your project is in good hands.

Are there any areas for improvement or something Apptunix could have done differently?

Maybe Apptunix needs to improve in explaining to the client more about the technical details of an ongoing project so that he/she can be able to manage the final product without having to contact the Team always.

BACKGROUND

Please describe your company and position.

I am the Senior Business Intelligence Consultant of an it services company 

Describe what your company does in a single sentence.

Our company supports the development strategy of its customers in the fields of innovation, R&D and technological information systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Apptunix to accomplish?

• Our goal was to create a comprehensive digital tool that would enable employees to receive customized training and collaborate seamlessly within a 3D digital environment
• Drawing on our years of experience in handling such training and corporate culture transformation programs, we worked closely with Exaud to develop a solution that leveraged our expertise and their technical capabilities.

SOLUTION

How did you find Apptunix?

Referral

Why did you select Apptunix over others?

• Good value for cost
• Referred to me

How many teammates from Apptunix were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Learning Design Network, Inc. had a vision to revolutionize online learning through an immersive and interactive 3D experience in three phases: Lobby, Presentation Hall and Small Groups around Learning Activities. The lobby was a place where participants can connect with each other via video chat or explore a Gallery wall. The lobby also boasts various ice breaker rooms with captivating 3D environments, truly enhancing the user experience. 

In the next phase, participants are transported to the incredible presentation hall, where speakers present from a dynamic green screen and appear to be on a real stage inside the app. The audience can view multiple slides or videos, and with up to 500 participants in the hall, they are broken into smaller groups to participate in exhilarating learning activities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered a complex product in a complex IT enterprise landscape

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The software project management was highly effective, with a clear vision and goals established from the outset

What was your primary form of communication with Apptunix?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We had a challenging app development project, and while it took longer than expected and went over budget, the team at apptunix never gave up. They worked tirelessly to overcome obstacles and delivered an exceptional product.

Are there any areas for improvement or something Apptunix could have done differently?

It would have been beneficial to receive more direction on how best to simplify the vision. Although we had an ambitious vision, having a plan to achieve incremental successes before progressing further would have been advantageous

BACKGROUND

Please describe your company and position.

I am the CFO & Executive Vice President of SABIC

Describe what your company does in a single sentence.

They support customers by identifying and developing opportunities in key end markets such as construction, medical devices, packaging, agri-nutrients, electrical and electronics, transportation and clean energy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Apptunix to accomplish?

• We hired Apptunix with the goal of developing a mobile app for our petrochemical manufacturing company, SABIC. Our objective was to create a user-friendly and efficient app that could enhance our internal processes and improve communication within our organization.

SOLUTION

How did you find Apptunix?

• Online Search
• Clutch Site

Why did you select Apptunix over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Apptunix were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included the development of a custom mobile app tailored to our specific requirements. The key deliverables included an intuitive user interface, seamless integration with our existing systems, real-time data synchronization, and comprehensive features to facilitate efficient communication and workflow management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a resounding success, and we achieved several measurable outcomes. The mobile app developed by Apptunix significantly improved internal communication within our organization, resulting in streamlined processes and increased productivity. The app's user-friendly interface and intuitive features received positive feedback from our employees, leading to widespread adoption and utilization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Apptunix demonstrated excellent project management throughout the engagement. They consistently delivered items on time, adhering to the agreed-upon milestones and timelines. Their team was responsive and proactive, promptly addressing any concerns or requests that arose during the development process. Their effective communication and commitment to meeting our needs were commendable.

What was your primary form of communication with Apptunix?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Apptunix was their ability to truly understand our business needs and translate them into a well-designed and functional mobile app. Their attention to detail, technical expertise, and commitment to delivering a high-quality product were remarkable. Additionally, their professionalism and excellent customer service set them apart from other companies we have worked with.

Are there any areas for improvement or something Apptunix could have done differently?

No our experience was great with them

BACKGROUND

Please describe your company and position.

I am an executive at a business services company

Describe what your company does in a single sentence.

company offers all the best delivery features:

• safety and speed: all parcels are handled with extra care and delivered on time
• convenient ordering: order delivery in a couple of clicks via simple forms
• top-rated couriers: thousands of professional couriers near you delivering by bike or car
• easy tracking: track couriers on the map and see the estimated delivery time

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Apptunix to accomplish?

• Mobile app

SOLUTION

How did you find Apptunix?

my mistake

Why did you select Apptunix over others?

my mistake

What was the size of Apptunix’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As per the initial requirements shared by the client, team Apptunix Technologies Pvt. Ltd. needs to build a mobile app (iOS and Android) for customers who can be food enthusiasts, Restaurant goers, or get a taxi and parcel booked for themselve.

This app will allow them to order food, parcel and taxi services from the platform. The users will be able to see only the name of the Platform as the source for the orders and the orders will be bifurcated on the backend with respect to the Geo-location to various vendors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The app are nt delivered as discribed in the contract

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No ... they close the project on2 .04.2023 after a delay of 6 months

What was your primary form of communication with Apptunix?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing, during meetings look like they are in public coffe shop. nothing serious in this company

Are there any areas for improvement or something Apptunix could have done differently?

They should learn to work and deliver what is written in the contract, and that 30K USD is a lot of money.

BACKGROUND

Please describe your company and position.

I am an executive of Marona Drivers

Describe what your company does in a single sentence.

Transport company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Apptunix to accomplish?

• We hired Apptunix to create simple transport app for us

SOLUTION

How did you find Apptunix?

Online Search

Why did you select Apptunix over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked for a simple transport app for our brand new company. They have promised us ready product in 3 weeks. After 3 weeks nothing was ready. Next 3 weeks passed and we were not even a bit closer of getting our app. From time to time they were showing us some demo version of different app, but with our logo on it. We could not use it, just watch.

They said that our product is ready and we need to pay full amount to be able to see it, which we did. The thing we received wasn' t working at all. We have asked them to fix it, they were playing with us pretending that they still work on it, in reality they have done absolutely nothing. After a while they just stopped answering our calls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• None

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did not deliver anything. They took our money, not giving anything in return. I have done my research, there is plenty of people like us, who were simply scammed by them. Their office in States is non existent, as well as the one in UK.

They try to discredit every bad review they recieve, putting 3 or 4 fake (good ones) in that place. With so many projects they claim they do, still not many feedback, isn't it suspisous?The company is just a scam, please be aware, and don't repeat our mistakes.

What was your primary form of communication with Apptunix?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How nicely they lie to others

Are there any areas for improvement or something Apptunix could have done differently?

They could have deliver the product.

BACKGROUND

Please describe your company and your position there.

I am working in a trading and contracting company as a Project Specialist. The project for which I have associated with Apptunix is for another venture of my CEO, and I am handling this project on behalf of him.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apptunix, and what were your goals?

Basically we were looking for an App developer coming who can develop both iOS and Android apps for my upcoming online Doctor's platform in Qatar . The main goal was to develop and publish the apps successfully on both App store & Play store following the proper guidelines and get the things ready by the timeline shared with the team.

SOLUTION

How did you select this vendor and what were the deciding factors?

I came across their company profile while searching for App development companies based in India. Their company profile was impressive with not so fancy words or shows, instead they were more focused towards the deliverables.

Also, when I sent an enquiry to them, they were quick with the response and the highlighted part was that people from top management were also involved in the initial call. That shows the sincerity and dedication of the people working there. I basically chose them based on their timely response and coming up with cost-efficient ways to develop the project. Also, they did add some of the ideas from their end to make my project more successful.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project Steps:

• Developing 3 different apps -  Doctor side, Patient Side, Admin panel for both iOS & Android versions
• Incorporating the key T&C and making sure that it meets the customer security policy as per Qatar government
• Do testing and resolve any issues
• Make the app live on - App store & Play store

The team has done a good job with the above mentioned. They were strict in following the deadlines. The technologies used were as :

• Android-Kotlin
• Admin : Typescript-Framework Angular
• iOS - Swift

How many resources from the vendor's team worked with you, and what were their positions?

Project manager, Project coordinator, Developers and then there was common communication platform for us, where I can contact them anytime I want and they were quick with their responses.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered on the said time and all the features were incorporated. We didn't had to do much of revision.

Describe their project management style, including communication tools and timeliness.

The communication tool used was a seamless one. We can Chat/share files and even directly call them. The best part is that the team is available as and when we require them.

What did you find most impressive or unique about this company?

Timeliness w.r.t completion of the project

Are there any areas for improvement or something they could have done differently?

NA

BACKGROUND

Introduce your business and what you do there.

I am the founder of About Global LLC. This is a new startup company, and we do dates and services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apptunix?

I hired Apptunix to offer custom software development services.

SOLUTION

What is the scope of their involvement?

I gave them the prototype that I had already designed in the US. We just needed them to develop the application. They examined everything before they signed the contract.

What is the team composition?

I worked directly with three people from Apptunix, including the CEO, delivery manager, and project manager.

How did you come to work with Apptunix?

I found them on Clutch, and they had a great review. I hired them because I couldn’t afford the payment of developers in the US, and they quoted an affordable range of budget. 

How much have you invested with them?

The budget for the project was $24,000, and I paid them $18,000.

What is the status of the engagement?

We began working on the project in February 2022. We are no longer working with them.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

I contacted them, and we reached an agreement that the project would go for $24,000. In the contract, it stated that they were to be paid after each milestone. After the first milestone was paid, we realized it was not completed for our approval, and we reached out to them. They put it in an undertaking that we would continue at the next phase due to insufficient funds.

We discovered we were pushing many projects ahead unfinished. We asked them to complete the projects after paying them $18,000, but they refused unless we completed the payment first. They're now asking for $40,000 to release our code.

The relationship went downhill from the day we first made the payment. The project manager was asking questions about the project that she was supposed to have known because we had sent them the project beforehand. They were not responsive; we would have meetings and they didn't show up. I talked to the CEO who assured me everything would be okay, but nothing changed. They don't reply to emails anymore.

Describe the impact this engagement has had on your business.

I'm shut down right now, and I do not have any funds to go forward. I spent all my savings on a business that hasn’t even started.

How was project management handled?

It was negative because they didn't handle it well. I don’t believe that any company should leverage working with this company. They did not respond when I had complaints, and I have not been able to take legal action because we are not in the same country. 

Is there anything that the vendor did well or that you would consider a strength?

There's nothing impressive about them. Nothing good has come out of this partnership.

In what specific areas can they improve?

I wish they would give me my source code, and feel they should not take any projects from anyone. I lost a lot of money working with them for a business I haven't even started.

What advice do you have for clients with similar needs to yours?

I would not advise working with Apptunix. They didn’t deliver what they promised, and they did not deliver on work after I paid them. Work with them at your own risk.

BACKGROUND

Please describe your company and your position there.

I am heading the Sales, Marketing and Operations at droob general trading

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apptunix, and what were your goals?

We hired Apptunix to develop an app and website for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

I researched mobile app developers and came across positive testimonials from APPTUNIX previous clients. Their pricing was also competitive, so we decided to hire APPTUNIX.. We had a call with them and they were (and are) very professional. Their estimation of the project made sense and they were super fast in getting back to us about the project feasibility and timelines.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

"APPTUNIX developed our cross-platform app from scratch; we didn't have anything laid out already. Their team started by designing the app's UX/UI, and we outlined the requirements for each module. Their team added many modules, including a design, account, and home and game screens modules. Once the modules and design were finalized, APPTUNIX put together the backend and linked a database to the app.

They then design and develop app and website for us as per the finalised designs. We added so many things in the app during development and they managed the things very well without delaying the overall delivery. The app was build for phase-1 first for specific set of features. After that Apptunix develop second and third version of the app with many smart feautres and that too in very less time. They were super proactive. Now we have our app live and they are still giving us full support to manage our operations."

How many resources from the vendor's team worked with you, and what were their positions?

I worked with Project Manager and Tech lead from APPTUNIX, but they may have had more individuals work on the project. Overall there were 7-8 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app and website both B2C and B2B are live and its doing good. We have number of users who are using the app. We hardly faced any complaints from the users and if they report anything APPTUNIX is always available for us to take care of them on priority. We are super happy with this engagement. The pace with which they have turned this idea into reality is commendable.

Describe their project management style, including communication tools and timeliness.

The workflow was very well defined and they use to understand and discuss each and every point before development which is their key point to do the development faster. We were using slack and emails to interact and we were having regular calls.

What did you find most impressive or unique about this company?

Their availabilty all the time wins our heart. No matter if it is a weekend or a holiday or night, they were always available.

Are there any areas for improvement or something they could have done differently?

I did not find any.

BACKGROUND

Please describe your company and your position there.

I am the Founder & CEO of Luxbubble. Luxbubble - Your Salon In Your Pocket, is an on demand market place app connecting consumers with providers of Hair, Nail, Makeup, Piercing, Massage, Waxing, Brow, Lash, Tattoo, Tanning and Style services. Anytime. Anywhere.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apptunix, and what were your goals?

Development of a customer, provider and staff app for the Luxbubble product.

SOLUTION

How did you select this vendor and what were the deciding factors?

We canvassed the market in early 2021 for a (white-labelled or bespoke) marketplace app solution for beauty, massage, hair and other similar services. It was quickly evident after meeting online with Apptunix execs that they knew more about what we wanted than we did. Their proposal which was delivered shortly after our initial meeting was right on the mark.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial discovery meeting with Apptunix account manager. From there a very detailed proposal document was provided to us which included functional requirements, costings, technical stack, inclusions, exclusions, project delivery methodology, milestones etc. Once contract was signed, development commenced pretty much immediately. Key deliverables were: - complete designs and PSD creations - mobile applications for Customer, Provider and Staff - web based Admin Panel development - Functional and regression testing - UAT testing for security and performance - deployment of Applications over iTunes and Google play store and Admin Panel to live server Technology stack: - Native Android and IOS application development - Backend - NodeJS for event driven backend - Frontend - AngularJS for Frontend admin panel - Server: AWS

How many resources from the vendor's team worked with you, and what were their positions?

Vendor team included Project / Delivery Manager, QA and Dev team (scaled up and down depending on need)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Luxbubble app is scheduled to launch in July 2022. Overall project delivery was impacted by COVID pandemic from our side and vendor side. Very happy with quality of deliverables and ease of engagement with the project team.

Describe their project management style, including communication tools and timeliness.

The majority of interaction has been between the Delivery manager and the QA Team lead. Both have been professional, diligent and highly competent. Tools used for communication were Slack and Video conferencing.

What did you find most impressive or unique about this company?

I was impressed that I could raise any concerns directly with the CEO and receive prompt responses, follow-up and action. The project team were great to deal with and it often felt like we were one collaborative team. Delivery manager and QA lead were professional, diligent and highly competent.

Are there any areas for improvement or something they could have done differently?

The project was stop-start primarily due to COVID pandemic. There was a lag in delivery for various reasons however once I escalated, the project achieved the desired attention to get it back on track. Transparency during this lag time could have been an area of improvement.