AMZ Prep | Best 3PL Provider for FBA & eCommerce

BACKGROUND

Please describe your company and position.

I am the General Manager of BrainMD

Describe what your company does in a single sentence.

We sell temperature sensitive nutritional supplements, vitamins and probiotics for optimizing and balancing brain health

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• cold storage fulfillment with real time monitoring that is reliable and FBA prep for our perishable product line.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

Online Search

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

Great culture fit

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Cold chain management with predictive analytics, FBA prep with temperature control, real-time monitoring systems, custom packaging for frozen items, automated alert systems, and emergency response protocols.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Zero temperature excursions in 12 months, saved $50K from prevented spoilage through predictive alerts, 99.9% order accuracy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exceptional, Joel personally oversees our account. Their agile approach meant they implemented custom temperature thresholds for different SKUs within a week of our request.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

Virtual Meeting

What did you find most impressive or unique about this company?

Pharmaceutical grade cold storage powered by cutting-edge tech. IoT sensors, predictive analytics, and machine learning for temperature optimization. Their team combined technology with deep logistics expertise.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

Apple Watch integration for critical alerts.

BACKGROUND

Please describe your company and position.

I am the Marketplace Consultant of an ecommerce company 

Describe what your company does in a single sentence.

Our mission is to simplify global e-commerce, making it effortless, accessible, and affordable for online sellers. Webinterpret offers services such as localization, advertising, GPSR, and returns management to help businesses expand their global reach and maximize online sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• Optimize logistics chain
• Use their expertise for the deliveries to Amazon FBA
• Easier restocking in FBA

SOLUTION

How did you find AMZ Prep?

Online Search

Why did you select AMZ Prep over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were sending goods from the UK to Netherlands and USA to then process to Amazon FBA for selling worldwide.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I would say that mostly the processing time between when the goods were received in their warehouse to then being shipped to Amazon FBA. On top of that communication time I believe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I think that it's one of the things that impacted us as we simply were in different timezones so usually it took longer for both sides to provide needed information, extending the resolution time. Also the processing time of received shipments seemed a bit longer than exected.

What was your primary form of communication with AMZ Prep?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The support from their end was professional and nice, and we enjoyed communicating with them.

Are there any areas for improvement or something AMZ Prep could have done differently?

I think that all worked decently well but we had different expectations to how the system and shipping will work. Communication was good but due to time zone difference things took a bit longer I think also processing time of the inbound shipments was a bit too long. 

BACKGROUND

Introduce your business and what you do there.

I’m the president and managing director of a sports supplements company in the health and wellness sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AMZ Prep?

We were looking for a company to help us grow our e-commerce business on Amazon.

SOLUTION

What was the scope of their involvement?

AMZ Prep manages the backend marketing of our Amazon Canada account. They work on promotions and on the Buy Box side of our products within Amazon.

What is the team composition?

We mainly work with a business development representative. He's our main point of contact and does a lot of the promotional activity for us.

How did you come to work with AMZ Prep?

We were dealing with another company that was doing the same thing for us, and it was a disaster. Someone referred AMZ Prep to us and said they were pretty good, so we reached out to them. We had a meeting with Blair and were impressed with the package he presented, so we decided to give AMZ Prep an opportunity.

How much have you invested with them?

We work on a commission basis, so AMZ Prep's payment is a moving target. We structure their payment depending on the amount of sales they achieve. Overall, we've paid them between $10,000–$50,000 CAD.

What is the status of this engagement?

We started working together around May 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

AMZ Prep has been growing our business by about 25%–30%, and they’ve maintained that growth for the last three months.

How did AMZ Prep perform from a project management standpoint?

We have a review every two weeks, and they seem to be on target. The team is very responsive to requests.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Our business development representative is doing an amazing job. He’s a big part of the reason why we enjoy working with AMZ Prep.

What did you find most impressive about them?

AMZ Prep has either achieved the goals we work on together or are close to achieving them. We want to continue working with them due to their efforts and the results they've provided.

Are there any areas they could improve?

They could provide stronger opportunities to help us grow our business further.

Do you have any advice for potential customers?

Go in with an agenda of what you want to accomplish and have structured goals and deadlines that need to be met.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Fit Organix Inc.

Describe what your company does in a single sentence.

Fit Organix provides fully prepared, organic meals, delivered daily in eco friendly packaging. All of our meals are free of gluten, dairy, corn, soy, peanuts, shellfish and pork, and without any artificial additives or preservatives. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• Increase Customer Satisfaction through Fulfillment Excellence.
• Reduce Operational Costs.

SOLUTION

How did you find AMZ Prep?

Online Search

Why did you select AMZ Prep over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from AMZ Prep were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Elevate the customer experience, AMZ Prep established rigorous quality controls and conduct periodic audits, all aimed at ensuring order accuracy, on-time deliveries, and customer satisfaction. These efforts were consistently reviewed through weekly and quarterly reports, tracking key metrics and cost-saving impacts for transparent and actionable insights.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The switch to eco-friendlier packaging led to a significant reduction in packaging waste, enhancing environmental impact while still adhering to food safety standards. Customer satisfaction scores saw an uplift, reflected in positive feedback on delivery timeliness, packaging quality, and product freshness. Operational costs dropped as logistics were optimized, demonstrating financial savings without compromising on the high-quality service Fit Organix is known for. Through weekly and quarterly performance reports, AMZ Prep provided clear visibility into each of these gains, demonstrating the project’s effectiveness in meeting goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly efficient and all deadlines were met. They were professional to our needs &inquiries.

What was your primary form of communication with AMZ Prep?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They were an insightful team of professionals.

Are there any areas for improvement or something AMZ Prep could have done differently?

None at the moment.

BACKGROUND

Please describe your company and position.

I am the President of Tiger Tail USA

Describe what your company does in a single sentence.

We make millions of muscles happy with really smart muscle care education and innovative muscle care products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• Generate sales of at least 10% of USA markets
• Set up our account for selling in Canada, UK, Germany, Australia
• Optimize listings and localize listings for each market

SOLUTION

How did you find AMZ Prep?

• Online Search
• Referral
• customer outreach to us from amzprep

Why did you select AMZ Prep over others?

• Great culture fit
• Good value for cost
• Company values aligned
• professionalism and fast response rates

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Set up our account for selling in Canada, UK, Germany, Australia. Generate sales of at least 10% of USA markets. Optimize listings and localize listings for each market. Monitor and report on sales growth (or retractions) in each market. Manage all advertising and spend for products in each market. Ongoing keyword analysis and optimization for each product. Competitive analysis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In only two months, sales in Canada are already 10% of USA sales, exceeding our goals and expectations. Other markets are in process of getting set up with their guidance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All projects have been delivered on time and as scheduled. In addition, amzprep is proactive at setting weekly meetings for updates on progress. Weekly reports are also provided which is fantastic, far and above the performance of any other agency we have worked with in the amazon space.

What was your primary form of communication with AMZ Prep?

Virtual Meeting

What did you find most impressive or unique about this company?

Responsiveness and proactive work on our account should not be the answer, but it does set them apart!

Are there any areas for improvement or something AMZ Prep could have done differently?

We wish we could move faster in launching to other markets, but we seem to be restrained by importing processes. Lots of international hurdles - but amzprep is guiding us as fast as possible.

BACKGROUND

Please describe your company and position.

I am the Chief Idea Officer of Cartology

Describe what your company does in a single sentence.

We helps brands grow and get profitable on Amazon with a full channel management service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• Provide Fulfillment Services in the US for Clients

SOLUTION

How did you find AMZ Prep?

Referral

Why did you select AMZ Prep over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with AMZ Prep to provide a suite of fulfillment services for our clients, servicing them on the Amazon marketplace. We needed them to warehouse and store products, prep them for FBA, kit them when needed, prep or clean items that needed cleaning if damaged in shipment, send into Amazon's FCs, and provide us with a portal to manage it all.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We provided a service to our client with minimal interruptions and with relative ease. Team was super helpful by also creating co-branded marketing materials.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management moved along well. Communication was solid, and they were very polite and accommodating. Items were typically on time and if they weren't, they communicated and made adjustments when needed.

What was your primary form of communication with AMZ Prep?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Overall, great customer interactions and they were involved. They also asked before hand about additional billing so there were no surprises.

Are there any areas for improvement or something AMZ Prep could have done differently?

At times there were some miscommunications but it was all stuff we figured out. Mostly humans being humans and not always on the same page, which comes from our side as well.

BACKGROUND

Please describe your company and position.

I am the CEO of food solutions company.

Describe what your company does in a single sentence.

We design and sell premium patio furniture directly to consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

We needed to reduce damage rates on large, heavy items during shipping.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

Online Search

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled freight intake, inspections, custom packaging, storage, shipping, and returns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Damage rates dropped significantly and customer reviews improved within two months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Issues were addressed quickly and deliveries stayed on schedule.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

Email or Messaging App

What did you find most impressive or unique about this company?

Their warehouse team actually understands furniture handling.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

Onboarding took slightly longer than expected.

BACKGROUND

Please describe your company and position.

I am the Interim E-Commerce Manager of PadelShop.com

Describe what your company does in a single sentence.

We sell smart home and tech accessories on Amazon and our website.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• We needed Seller Fulfilled Prime approval but did not have the logistics setup to meet Amazon’s strict metrics.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• Online Search
• Clutch Site

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled Amazon onboarding, inventory distribution, shipping setup, and ongoing performance tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved Prime status and saw a clear increase in conversions and fewer delivery complaints.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was well planned, and they responded quickly to any issues.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

Email or Messaging App

What did you find most impressive or unique about this company?

Their hands-on experience with Seller Fulfilled Prime.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

More customization in their reporting dashboard.

BACKGROUND

Please describe your company and position.

I am the Marketing & Operations Manager of thinksync

Describe what your company does in a single sentence.

ThinkSync | Education Overview ThinkSync trains the next generation of talent in AI, tech, and business systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep | Best 3PL Provider for FBA & eCommerce to accomplish?

• Honestly we were desperate. Our big items kept arriving damaged. 150-pound dining sets, 10-foot pergola beams. The replacement costs and angry customers were killing us.

SOLUTION

How did you find AMZ Prep | Best 3PL Provider for FBA & eCommerce?

Online Search

Why did you select AMZ Prep | Best 3PL Provider for FBA & eCommerce over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from AMZ Prep | Best 3PL Provider for FBA & eCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They get freight from our manufacturers, inspect everything, store it properly, do custom packaging with corner protection, coordinate white glove delivery for some items, and handle returns.

They also helped us redesign our packaging to cut damage rates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Damage rates went from 12% to under 2% in two months. Customer satisfaction jumped from 3.8 to 4.6 stars.

Returns down 40%. We're saving about $8,000 a month just on replacements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

96% on-time delivery, consistently. In August we had a packaging issue with a new pergola line. Danny jumped on a call within an hour and fixed it by the next day.

What was your primary form of communication with AMZ Prep | Best 3PL Provider for FBA & eCommerce?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have proper infrastructure for bulky items instead of figuring it out as they go. Their warehouse team actually knows furniture. You can see it in the results.

Are there any areas for improvement or something AMZ Prep | Best 3PL Provider for FBA & eCommerce could have done differently?

Onboarding took four weeks when they said three. It would've been nice to have a more realistic timeline upfront, though the extra week was worth getting it right.