AMZ Prep | Best 3PL Provider for FBA & eCommerce

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Move2Play

Describe what your company does in a single sentence.

Toy Manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• Warehousing

SOLUTION

How did you find AMZ Prep?

Online Search

Why did you select AMZ Prep over others?

Pricing fit our budget

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Carton Forwarding to AMZ Warehouses

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fulfillment

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tmely communication. Had a good relationship with this client.

What was your primary form of communication with AMZ Prep?

Email or Messaging App

What did you find most impressive or unique about this company?

AMZ Prep's website tool was impressive.

Are there any areas for improvement or something AMZ Prep could have done differently?

Satisfactory at all levels.
What advice do you have for clients with similar needs to yours?
Start their business with them.

BACKGROUND

Please describe your company and position.

I am the CTO of Savannah Distributing Co

Describe what your company does in a single sentence.

Crafts unique, small-batch beers and distributes them through our online store and local partnerships.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• Needed a fulfillment partner for temperature-controlled warehousing of craft beers.
• Required efficient delivery to online customers
• . Needed reliable delivery to local distributors.

SOLUTION

How did you find AMZ Prep?

Banner ad

Why did you select AMZ Prep over others?

Other

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Cold chain warehousing with temperature-controlled storage units
• Integration with our online store platform and local distributor network
• Efficient picking, packing, and shipping processes designed to maintain optimal beer temperature

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to expand our customer base, Increase positive word of mouth and reviews on sites

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was outstanding. All deliverables were met on time and within the agreed-upon timeframe.

What was your primary form of communication with AMZ Prep?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Everything was smooth, can’t pick just one aspect

Are there any areas for improvement or something AMZ Prep could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CEO - Founder of Radical Skincare

Describe what your company does in a single sentence.

We create high-quality, natural skincare products for health-conscious consumers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• To Handle Inventory management and reduce shipping delays.

SOLUTION

How did you find AMZ Prep?

Referral

Why did you select AMZ Prep over others?

Their Reputation with e-commerce and inventory management.

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implemented an automated inventory tracking system, Worked with out Vendors, and provided ongoing support for logistics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Inventory errors decreased by 40%, and our shipping delays were reduced by 10%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Responsive and detail-oriented, delivered on all KPIs

What was your primary form of communication with AMZ Prep?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

AMZ Prep's willingness to adapt to our requirements is unique.

Are there any areas for improvement or something AMZ Prep could have done differently?

Slightly faster onboarding.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of EcoLogic Solutions

Describe what your company does in a single sentence.

We manufacture and distribute eco-friendly cleaning solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• To create our supply chain to reduce delivery times.

SOLUTION

How did you find AMZ Prep?

Online Search

Why did you select AMZ Prep over others?

Their reputation for handling eco-friendly brands matched our brand values.

How many teammates from AMZ Prep were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Analyzed and created supply chain processes with minimal carbon footprint

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery times decreased by 25%, overall logistics costs dropped by 15%, Our carbon foot print also reduced

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent organization and communication throughout the project.

What was your primary form of communication with AMZ Prep?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their understanding of eco-friendly practices

Are there any areas for improvement or something AMZ Prep could have done differently?

Faster On boarding Processes

BACKGROUND

Please describe your company and position.

I am the CRM Manager of Boucheron

Describe what your company does in a single sentence.

We create unique, handcrafted jewelry pieces for all occasions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• To take care of compliance and shipping for international orders.

SOLUTION

How did you find AMZ Prep?

Found via social media advertising

Why did you select AMZ Prep over others?

Their reputation for international shipping

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Improved international shipping strategies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

International shipping times decreased by 30%, and packaging waste reduced by 40%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely responses and project tracking. Yes Delivered on all counts.

What was your primary form of communication with AMZ Prep?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The personalized approach they took for our brand was impressive.

Are there any areas for improvement or something AMZ Prep could have done differently?

No not really. They can train our staff in future.

BACKGROUND

Please describe your company and position.

I am the VP/ Director of Authentic Brands Group

Describe what your company does in a single sentence.

We sell the latest electronic gadgets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• Handling outbound shipments.

SOLUTION

How did you find AMZ Prep?

Referral

Why did you select AMZ Prep over others?

They have a reputation online for handling Electronics Shipments.

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Negotiated better rates with the current carrier, found a backup shipper, and Improved shipping accuracy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Shipping errors reduced by 56%, and customer review scores improved by 17%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Highly organized and proactive; delivered all projects ahead of schedule.

What was your primary form of communication with AMZ Prep?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their in-depth knowledge of electronics logistics.

Are there any areas for improvement or something AMZ Prep could have done differently?

More training on their systems for our team

BACKGROUND

Please describe your company and position.

I am the District Manager / CTO of Starbucks

Describe what your company does in a single sentence.

We source organic and sustainable food products from local areas to ship domestically and internationally

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• To improve inventory management during peak seasons.

SOLUTION

How did you find AMZ Prep?

Recommended by a business network.

Why did you select AMZ Prep over others?

Their expertise in food compliance and inventory systems.

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developed an automated inventory system and ensured compliance with food safety standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cart abandonment was reduced by 17%, Inventory turnover increased by 6%, and spoilage was reduced by 15%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their communication was commendable, and they met all deadlines without fail.

What was your primary form of communication with AMZ Prep?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Slightly more frequent updates during critical phases.

Are there any areas for improvement or something AMZ Prep could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Director of 1402728 B.C. LTD.

Describe what your company does in a single sentence.

Ecommerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• FBA PREP

SOLUTION

How did you find AMZ Prep?

Online Search

Why did you select AMZ Prep over others?

Close to my geographic location

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

amazon fba forwarding service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a reduction in shipping costs and an increase in delivery speed for our orders, demonstrating improved efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly efficient; they consistently delivered items on time and were very responsive to our needs. Any issues were addressed promptly, and they maintained excellent communication throughout the process.

What was your primary form of communication with AMZ Prep?

Virtual Meeting

What did you find most impressive or unique about this company?

I was most impressed by their extensive network of warehouses, which allowed for faster and more efficient order fulfillment across multiple regions. 

Are there any areas for improvement or something AMZ Prep could have done differently?

AMZ Prep could improve by enhancing communication and providing a clearer, more transparent description of their fee structure. This would help avoid confusion and ensure better alignment with client expectations.

BACKGROUND

Please describe your company and position.

I am the Process Assistant of Amazon

Describe what your company does in a single sentence.

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• Manage seasonal fluctuations in demand for goods.
• A partner with experience in handling bulky and oversized equipment

SOLUTION

How did you find AMZ Prep?

Online Search

Why did you select AMZ Prep over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AMZ Prep were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Efficient picking, packing, and shipping processes optimized for fast order fulfillment, especially during peak seasons

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Paperwork for our team has been reduced significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very professional and proactive in telling us where we might hit snags

What was your primary form of communication with AMZ Prep?

Virtual Meeting

What did you find most impressive or unique about this company?

Their communication with us was excellent

Are there any areas for improvement or something AMZ Prep could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Marketer of Empty Post.com

Describe what your company does in a single sentence.

Our e-commerce company offers a wide range of high-quality products at competitive prices, ensuring a seamless online shopping experience with fast and reliable delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AMZ Prep to accomplish?

• We hired AMZ Prep to streamline our fulfillment process by efficiently managing inventory, ensuring timely packaging and shipping, and optimizing our operations for faster delivery to customers, all while meeting Amazon's FBA (Fulfillment by Amazon) requirements.
• Our second goal in hiring AMZ Prep was to enhance our scalability, allowing us to handle increased order volumes without compromising on service quality or delivery speed.

SOLUTION

How did you find AMZ Prep?

• Online Search
• Referral
• Clutch Site
• website

Why did you select AMZ Prep over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for AMZ Prep includes the following key responsibilities:

1. **Inventory Management:**

• Receive and store our products in their fulfillment centers.
• Monitor inventory levels and provide regular updates to ensure stock availability.

2. **Product Preparation and Compliance:**

• Prepare products according to Amazon's FBA requirements, including labeling, packaging, and bundling.
• Ensure all products meet Amazon’s strict compliance standards before being shipped to Amazon fulfillment centers.

3. **Order Fulfillment:**

• Pick, pack, and ship orders directly to customers from their fulfillment centers.
• Ensure all shipments are handled promptly, with tracking information provided for each order.

4. **Returns Management:**

• Handle product returns from customers, including inspection and restocking as necessary.
• Provide detailed reports on returned items and any necessary corrective actions.

5. **Reporting and Communication:**

• Deliver regular performance reports, including metrics on inventory levels, order accuracy, and shipping times.
• Maintain clear and consistent communication to address any issues or adjustments needed in the fulfillment process.

**Key Deliverables:**

• Timely and accurate order fulfillment with a 99% accuracy rate.
• Weekly inventory reports with real-time data.
• Compliance with all Amazon FBA guidelines for product preparation and shipping.
• Efficient returns processing and detailed reports on returned items.
• Ongoing communication and collaboration to optimize the fulfillment process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress or success include:

1. **Order Accuracy Rate:** Achieving a 99% order accuracy rate, ensuring that the correct products were consistently delivered to customers without errors.
2. **Faster Delivery Times:** A reduction in average delivery times by 20%, improving customer satisfaction through quicker shipments.
3. **Inventory Turnover:** A 15% improvement in inventory turnover rate, indicating more efficient management and quicker movement of products from storage to customers.
4. **Return Rate Reduction:** A 10% decrease in return rates due to better packaging and preparation, resulting in fewer damaged or incorrect items being sent to customers.
5. **Cost Savings:** A 12% reduction in fulfillment and shipping costs through optimized processes, contributing to higher profit margins.
6. **Customer Satisfaction:** A 25% increase in positive customer feedback and ratings, reflecting improvements in delivery speed, accuracy, and overall service quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AMZ Prep’s project management was highly effective and well-organized. They consistently delivered items on time, adhering to agreed-upon schedules and meeting or exceeding delivery deadlines. Their project management team provided regular updates and communicated proactively, ensuring that any potential issues were addressed promptly.

When responding to our needs, AMZ Prep was responsive and adaptable. They are quick to address any concerns or adjustments required in the fulfillment process, whether related to inventory management, packaging, or shipping. Their ability to adapt to changing requirements and their commitment to maintaining high service standards contributed significantly to the overall success of the project.

What was your primary form of communication with AMZ Prep?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about AMZ Prep was their meticulous attention to detail and their proactive approach to problem-solving. Their ability to handle complex fulfillment requirements with precision and efficiency stood out, especially their seamless integration with Amazon’s FBA guidelines. 

Additionally, their responsiveness and willingness to customize solutions based on our specific needs demonstrated a strong commitment to client satisfaction. Their use of advanced technology and data analytics to optimize inventory management and shipping processes also highlighted their innovative approach to e-commerce fulfillment.

Are there any areas for improvement or something AMZ Prep could have done differently?

While AMZ Prep performed exceptionally well overall, there are a few areas where improvement could be beneficial:

1. **Enhanced Communication:** While their communication was generally good, more frequent updates during peak periods or unforeseen issues could have further improved transparency and allowed for quicker adjustments.
2. **Scalability During High Demand:** During particularly high-demand periods, there could be more robust contingency plans to handle sudden spikes in order volume to prevent any potential delays or bottlenecks.
3. **Detailed Reporting:** Although reporting was provided, more detailed and customized reports on key metrics such as inventory turnover and return reasons could offer deeper insights and aid in fine-tuning operations further.
4. **Feedback Loop:** Establishing a more structured feedback loop to solicit and act on client feedback regularly could help in continuously refining and enhancing their services based on client needs and experiences.