Always Open Commerce

BACKGROUND

Please describe your company and position.

I am the Ecommerce Manager of Catalyst

Describe what your company does in a single sentence.

Ecommerce retail and storefront retail.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Always Open Commerce to accomplish?

• Build ecommerce website
• Transfer us to that ecommerce website
• Manage that ecommerce website

SOLUTION

How did you find Always Open Commerce?

Referral

Why did you select Always Open Commerce over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Always Open Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Always Open Commerce helped us design a Big Commerce Ecommerce store. They helped us transfer from Magento to our new Big Commerce store as well as help us optimize and manage it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our sales have grown by over 50% since we took their advise on switching to Big Commerce as well as their advise and help with site design and optimization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met all deadlines and were very responsive. We had a personal project manager who was amazing!

What was your primary form of communication with Always Open Commerce?

Virtual Meeting

What did you find most impressive or unique about this company?

Their pricing structure provides a lot of visibility and makes their service more affordable then others.

Are there any areas for improvement or something Always Open Commerce could have done differently?

No, they did a great job!

BACKGROUND

Please describe your company and position.

I am the Content Manager of Holistic Trader Ltd

Describe what your company does in a single sentence.

Ecommerce business that sells Holistic & Wellness online gifts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Always Open Commerce to accomplish?

Ongoing eCommerce Developments

SOLUTION

How did you find Always Open Commerce?

Online Search

Why did you select Always Open Commerce over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Always Open Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A variety of tasks such as bug fixes, graphic changes, work within Bigcommerce, Google and ongoing UX Reviews and General website reviews.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quick turnaround, very efficient, communicative, excellent understanding of the basis of the tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver results incredibly quickly - in fact much quicker than expected! Communication was above and beyond, we would receive very timely replies to any queries.

What was your primary form of communication with Always Open Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

AOC have been great to work with, we’ve been extremely impressed with their efficiency, attention to detail, and excellent communication. All of our tasks have been completed to perfection, it has been like a breath of fresh air for us. We would highly recommend them!

Are there any areas for improvement or something Always Open Commerce could have done differently?

None so far