Addepto (Part of KMS Technology)

BACKGROUND

Please describe your company and your position there.

I was a Sales Analysis Manager in Integer S.A. (Inpost) - one of the largest parcel delivery company in Poland

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addepto?

We hired Addepto to introduce an innovative solution that will support our sales analysis and controlling department in precise business forecasts.

What were your goals for this project?

What we needed was a high-tech solution that would enable us to predict: sales volume, customer churn and the most likely number of new customers who will join us in the near future.

SOLUTION

How did you select Addepto?

Addepto offered an individual approach to our needs and high-tech solutions that will be efficient in the long term. They conducted detailed analysis and were open to trying out innovative ideas.

Describe the project in detail.

We started with in-depth discussions about our needs with a full understanding of the specifics of our market. We needed both daily and monthly forecasts. Once we agreed on the details and the right technology to meet the challenge, the Addepto team began working on our solutions.

During the development process, we were in touch with the team and kept informed of the progress. The final product met our needs.

What was the team composition?

Addepto team included data scientists and data analytics experts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are now able to create more effective business strategies very fast and It enabled us to reduce labor costs.

How effective was the workflow between your team and theirs?

Our teams did not have any problems during the cooperation, as we were constantly in touch with the project team via internet platforms and teleconferences.

What did you find most impressive about this company?

Addepto impressed us with the knowledge of the latest technological trends and enthusiasm for working on ambitious projects. They took into account our needs and suggestions and made every effort to create solutions tailored to our expectations.

Are there any areas for improvement?

We had no objections to their work.

BACKGROUND

Introduce your business and what you do there.

I’m the business analyst for a furniture manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Addepto?

We needed help with software development.

SOLUTION

What was the scope of their involvement?

We worked with Addepto on a software development project. They built a software tool for us to manage our production lines and optimize waste of the materials. 

We had technical specifications and requirements and they helped us build the solution. They helped us to adjust and implement machine learning and AI. They used Python, jQuery, and Flask. For the rest of the work, we used custom code in PyTorch and TensorFlow libraries.

What is the team composition?

There was a project lead, a senior engineer, and a data scientist.

How did you come to work with Addepto?

Their reply to our RFP was the best. They were the best match for us. They had the industry experience of working with manufacturers. They were also cost effective.

How much have you invested with them?

The total cost was about $80,000.

What is the status of this engagement?

The project took place from February–August 2020. We’re planning to engage on another project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had the milestones planned for delivery of particular software parts. The communication was great. Everything was great.

How did Addepto perform from a project management standpoint?

Everything was tracked using Jira. We had weekly online calls. It was an agile, scrum approach. 

What did you find most impressive about them?

Addepto’s involvement and commitment to the project was most impressive.

Are there any areas they could improve?

I don’t see any failures. It’s been a great experience.

Do you have any advice for potential customers?

Plan your project properly and upgrade your roadmap and milestones.

BACKGROUND

Please describe your company and your position there.

J2 Global is a leading Internet information and services company consisting of a portfolio of brands including IGN, Mashable, Humble Bundle, Speedtest, PCMag, Offers.com, Spiceworks, Everyday Health, BabyCenter and What To Expect in its Digital Media business and eFax, eVoice, iContact, Campaigner, VIPRE, IPVanish and KeepItSafe in its Cloud Services business.

J2 Global reaches over 230 million people per month across its brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addepto, and what were your goals?

We needed an innovative company to conduct the implementation of analytics dashboards and customer churn prediction. We wanted to boost our operations using machine learning and business intelligence technologies.

SOLUTION

How did you select Addepto and what were the deciding factors?

Addepto is a rapidly developing company, that observes the latest technological trends and takes full advantage of it. They offer an individual approach to each client and are open to new challenges.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The goal was to be able to perform deep analysis of data in an understandable way - using dashboards. Additionally, we wanted to be able to drive accurate customer churn predictions in order to improve customer retention.

How many people from the vendor's team worked with you, and what were their positions?

Addepto is a rapidly developing company, that observes the latest technological trends and takes full advantage of it. They offer an individual approach to each client and are open to new challenges.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started working on the project with a meeting which helped us clearly understand the goal and possible ways of fulfilling it. Once we agreed on the best ML & BI solution, Addepto team prepared a prototype which we consulted and updated together. The final solution was - implemented analytical dashboards and customer churn prediction, all working flawlessly.

Describe their project management style, including communication tools and timelines.

Members of the team were mostly machine learning engineers and business intelligence consultants. The project manager, experienced in machine learning solutions, kept us informed about the progress and answered all the questions that arose.

What did you find most impressive or unique about this company?

Addepto has an individual approach from the very beginning. They are open to change and ready to face difficulties. The effect of their work was satisfactory and ready on time.

Are there any areas for improvement or something they could have done differently?

I haven't noticed any specific area they should be working on.

BACKGROUND

Please describe your company and your position there.

I am Director of Machine Learning and in charge of R&D roadmap and execution for smart algorithm in wealth management company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addepto?

Our company needed an effective AI-driven tool to apply in our existing software. Addepto offered us a solution that best suited our needs. They designed a high-tech software which adapts to our current needs, as well as the future changes.

What were your goals for this project?

The goal of this project was to create an algorithm that will increase the efficiency of our processes. We needed a solution that will help us with repetitive tasks and as a consequence reduce operational costs.

SOLUTION

How did you select this vendor?

Addepto has successfully completed a variety of projects for companies operating in different industries. That ensured us about their effectiveness and diligence. Addepto deeply analysis the unique needs of its clients and works on developing customized products.

Describe the project and the services they provided in detail.

The project was developed through several stages: analysis of our current needs proposing the best approach gather data training AI algorithms building existing software test solution

What was the team composition?

Addepto team consists of software developers, data scientists, and machine learning engineers. The team leader kept us informed about the progress of changes.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We managed to reduce our operating costs and save the time of our team. Now, our software is more efficient which also resulted in a better customer experience.

How was project management arranged and how effective was it?

We communicated on a daily basis through the internet platforms. The team leader was highly engaged and ready to answer our questions at any time.

What did you find most impressive about this company?

Their organization, creativity, and motivation to make their best. The prepared product fulfilled all our requirements and was ready on time. Also, the communication process was smooth, which assured us that Addepto was devoted to preparing a high-quality product for our company.

Are there any areas for improvement?

The end product fulfills all our requirements.

BACKGROUND

Please describe your company and your position there.

I’m the head of IT at a fintech company that specializes in online invoice factoring.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addepto?

We hired Addepto to build a machine learning model for invoice funding. Every new invoice submitted by our customers needed to be scored.

What were your goals for this project?

We wanted a highly-accurate machine learning solutions for customer scoring that would help us minimize risk.

SOLUTION

How did you select this vendor?

Addepto was one of the three companies we considered. They offered the most innovative approach and extensive knowledge in Microsoft’s technology stack.

Describe the project in detail.

Our first phase involved Addepto understanding and gathering all of our business insights. After that, their team analyzed our databases and prepared data for modeling. Then, we prepared for deployment. They also put together a final technical documentation for us.

What was the team composition?

Most of my interaction involved the technical lead. Their machine learning engineer and team lead were responsible for development and delivery.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The model achieved high accuracy with scoring. The solution was fully integrated into our core system.

How effective was the workflow between your teams and theirs?

Addepto’s flexible team reacts to tasks rapidly. Communicating with their team was easy.

What did you find most impressive about this company?

Based on our business requirements and available data, their team created innovative solutions from scratch. Addepto analyzed business processes, enabling them to build a solution perfectly suited for our company.

Are there any areas for improvement?

The project was completed within budget and the defined timeline. The model works well and is self-learning.

BACKGROUND

Please describe your company and your position there.

I'm co-founder and CEO of a leading technology company in the fitness industry with seven offices all over the world. Our clientele consists of global fitness companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addepto?

We needed help with business intelligence (BI) and data science projects. We wanted to predict sales, create a data warehouse and recommendation engine, handle extract, transform, and load processes, and embed Power BI into our SaaS application.

What were your goals for this project?

Our objective was to aggregate huge amounts of information into one data warehouse and enrich our software with machine learning solutions for customer churn.

SOLUTION

How did you select this vendor?

Addepto reached out to us when we were considering three other companies. They ended up having the best quality and pricing, and they also provided an initial project roadmap free of charge. Our CTO evaluated all the vendors and gave Addepto the highest score.

Describe the project in detail.

We began with an initial stage during which Addepto learned how our business works. After that, they collected data from our systems and analyzed it, preparing their recommendations for solutions and how they could be implemented. Once we chose the best one for us, Addepto continued with data preparation, modeling, and then deployment.

What was the team composition?

There was a project manager from our side that controlled the work. Addepto assigned two senior developers and a middle developer to create all the solutions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to their involvement, we received additional BI and Machine Learning modules for our SaaS product. The reports are interactive, giving us the possibility to analyze all KPIs and see through all the details. The machine learning module for churn prediction is very accurate.

How effective was the workflow between your team and theirs?

It was easy to communicate with Addepto’s flexible team. We used Slack and Google Hangouts to communicate, which increased overall efficiency and optimized our time. They use Jira for project management.

What did you find most impressive about this company?

They have an extremely deep knowledge of machine learning and BI. They can create new solutions from scratch which can become big game changers. They don’t use standard approaches.

Are there any areas for improvement?

The BI solutions and machine learning models that they implemented work well. We’re now preparing a roadmap for the next areas of improvement, which we will start working on in the next few months.

BACKGROUND

Please describe your company and position.

I am the Advanced Technology Engineer of Nexteer Automotive

Describe what your company does in a single sentence.

Global motion control technology company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?

• Reduce reject rates
• Improve production efficiency
• Cost reduction

SOLUTION

How did you find Addepto?

• Online Search
• Referral

Why did you select Addepto over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. AI model tailored to the process parameter optimization.
2. Proof of Concept from Digital Twin testing.
3. Full AI solution deployment with real-time adjustment capabilities
4. Final performance report.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved optimized parameters for manufacturing machines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team ensured transparent and efficient communication among team members and with stakeholders. The project adhered to the established timeline. 

What was your primary form of communication with Addepto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The collaborative culture during the project was unique and significantly facilitated seamless implementation.

Are there any areas for improvement or something Addepto could have done differently?

Addepto has completely satisfied our requirements.

BACKGROUND

Please describe your company and position.

I am the CEO of a software company 

Describe what your company does in a single sentence.

AI-enabled auditing platform for privacy compliance and data risk management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addepto to accomplish?

• develop scanner for identifying pii and context of data collection

SOLUTION

How did you find Addepto?

Referral

Why did you select Addepto over others?

Referred to me

How many teammates from Addepto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

develop scanners to identify pii

RESULTS & FEEDBACK

How did your relationship with Addepto evolve?

As I mentioned in my previous review there were bunch of issues in terms of quality, speed of work with Addepto.

As soon as I posted the review, Addepto reached out to apologize for the mistakes and we worked together on a plan/scope to rectify the issues. They delivered whatever we agreed to on time.

UPDATED REVIEW

This review was published on July 28, 2023.

CEO, AI-Enabled Auditing Platform
Software
Los Angeles, California
1-10 Employees
Jan 2023 - Ongoing
Verified

Project summary
Addepto has been hired by an AI-enabled auditing platform to develop a scanner to identify personally identifiable information. The scanner is required for the client's privacy and data risk management.

Feedback summary
The scanners built by Addepto do not function as required. Although the client was previously pleased with their work on various projects, the scanners they recently delivered haven't worked properly. The team also hasn't corrected the problems, leaving the client dissatisfied with the project. This review is an update by the client company. The original content is located below the new review. This review includes the vendor’s response.

BACKGROUND
Please describe your company and position.
I am the CEO of a software company
Describe what your company does in a single sentence.
AI-enabled auditing platform for privacy compliance and data risk management

OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Addepto to accomplish?
develop scanner for identifying pii and context of data collection

SOLUTION
How did you find Addepto?
Referral
Why did you select Addepto over others?
Referred to me
How many teammates from Addepto were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
develop scanners to identify pii

RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
completed scanners that work
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Addepto did not. They were supposed to complete the work in May 2023, the versions they delivered did not work and they still have not rectified the issues for the versions of the software we are working on
What was your primary form of communication with Addepto?
Virtual Meeting
What did you find most impressive or unique about this company?
They were good before, but the quality has come down substantially since then.
Are there any areas for improvement or something Addepto could have done differently?
Communicate, stick to timelines that you committed

RATINGS
Overall rating: 0.5
Quality: 2
Cost: 1
Schedule: 1
Willing to refer: 0.5

------

This review was published on June 24, 2021.

CEO, SaaS Company
Software
1-10 Employees
Los Angeles, California, United States
$50,000 to $199,999
Jul 2020 - Dec 2020

Project summary:
A SaaS platform sought the help of Addepto to build a fully scalable custom solution based on NLP technology. The solution uses deep neural networks to detect high-grained data practices.

Feedback summary:
The client was able to offer comprehensive privacy policy documents to their clients in a simpler but more innovative way, resulting in an improvement in customer satisfaction and user experience. Addepto showcased their ingenuity, dedication, and great project management throughout the project.

BACKGROUND
Please describe your company and your position there.
I'm the founder of a SaaS platform that lets companies stay on top of privacy issues on their web assets. It works across all countries, devices, and browser types. All with zero engineering effort.

OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Addepto, and what were your goals?
Our main goal was to make it easier for our users to understand the privacy policy documents. We wanted to implement technologically advanced solutions that will serve us now and in the future and will make long, difficult-to-understand policies more understandable.

SOLUTION
How did you select this vendor and what were the deciding factors?
We chose Addepto because we noticed that they successfully completed many demanding projects and cooperated with companies from various industries. Their selection of services corresponds to our needs and they offered us an individual solution at a fair price and within the requested time.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Our project focused on a privacy policy document informing users about their data practices, which we needed to simplify for ordinary users. We agreed to an innovative solution based on advanced NLP technology, which was used to create our tool. The Addepto team made sure that it works automatically, gives the results of a complex analysis within seconds and in a fully scalable way. The developed tool uses deep neural networks to detect high-grained data practices.
How many people from the vendor's team worked with you, and what were their positions?
The team included data scientists, software developers, and deep learning experts. The whole project was coordinated by the team leader who was in contact with us on a daily basis.

RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We are now able to offer our clients comprehensive privacy policy documents, which has resulted in increased customer satisfaction and improved user experience. As the tool works automatically, we do not spend any additional time on it, and we also managed to reduce the total time spent on customer service due to our privacy policy.
Describe their project management style, including communication tools and timeliness.
Project management was led by Team Leader Addepto, who was involved from the beginning to the successful completion of the project. He made sure that the work between our teams ran smoothly and that the final product met our requirements.
What did you find most impressive or unique about this company?
Flawless communication. I am impressed with their openness to new solutions and dedication to making the tool effective and easy to maintain.
Are there any areas for improvement or something they could have done differently?
I haven't noticed any particular area that needs improvement.

Star Ratings
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5

Company Responses

The vendor responded on November 23, 2023.

Dear client,

Thank you for your recent review update on Clutch.

We are pleased to acknowledge that through our collaborative efforts, we have successfully addressed the additional requirements you outlined. Following our discussions, our team has implemented specific enhancements and provided additional services to delivering desired solution, ensuring that our solutions align more closely with your expectations.

We are proud that this joint effort has led to a positive outcome, demonstrating our flexibility and dedication to client satisfaction. It's important to outline that our relationship with clients like yourself is based on mutual cooperation and a shared goal of achieving the best possible results.

Our response to your needs, including going beyond the initial scope of our agreement to deliver these additional services, is a testament to our commitment to your satisfaction and our willingness to adapt our services for the benefit of our clients.

We sincerely appreciate your business and the opportunity to grow and improve through our partnership. We are encouraged by the results of our recent collaboration and look forward to continuing to serve you with the same level of dedication and quality in the future.

BACKGROUND

Please describe your company and your position there.

I'm a co-founder of a FinTech company that is part of one of the largest financial groups in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addepto?

We needed help in the machine learning area of our segmentation engine to analyze large amounts of transactional information. 

What were your goals for this project? 

We wanted to increase the number of communication campaigns that our clients conducted toward their consumers.

SOLUTION

How did you select this vendor?

We did a market review and selected Addepto because of their superior knowledge, elastic approach, and visible dedication to the task at hand. 

Describe the project in detail. 

We moved in three steps. First, we held two workshops to define the scope of work. Next, they helped us develop the machine learning area of our segmentation engine. We iterated the development through feedback, changing our initial scope slightly as we learned more about the area. Finally, we tested the product and fixed a few bugs in the process. 

What was the team composition? 

They assigned a project lead and developers who worked with our project lead and key stakeholders.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Unfortunately, I can’t share any specific metrics publicly, but we’ve completed the project successfully and have released it. 

How effective was the workflow between your team and theirs? 

Their workflow was very effective.

What did you find most impressive about this company?

They had good communication skills and short development times.

Are there any areas for improvement?

No, none that I could identify at the moment.