&above

BACKGROUND

Please describe your company and position.

I am the Deputy Head of Creative of a PR management company.

Describe what your company does in a single sentence.

We are a family of brands – MHP, Mischief, La Plage and Accord – who come together seamlessly to support more than 200 of the world’s leading businesses with integrated communicarions and PR management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire andabove to accomplish?

• To film, edit and produce a group interaction at a studio
• To liaise with the talent
• To build out storyboards and an approach for our client

SOLUTION

How did you find andabove?

Through trusted contacts

Why did you select andabove over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• highly professional conduct

How many teammates from andabove were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work entailed bringing a group of patients and medical prtofessionals together to discuss diseae treament and share experiences. Andabove liaiased with the talent, secured the filming venue, curated the filming, conducetd the interviews, dressed the scenery and recorded and edited the final assets.

Key deliverables:

• Full length video asset
• Social media friendly cut downs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• High client satisfaction
• High quality, crafted film
• Emotional storytelling that hit the spot
• Robust online performance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Weekly video calls and prompt replies over email meant that we always felt listened to and clear on the status of the project. The andabove team were excellent at communicating and every effort was made to deal with queries and challenges as they arose. Items were delivered on time and the service remained calm and professional throughout.

What was your primary form of communication with andabove?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to understand the emotional drive of the project deeply was impressive. This resulted in film that captures the human spirit and tells the client's stories in impactful ways.

Are there any areas for improvement or something andabove could have done differently?

No changes for me. I hope to work with them again in the near future.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of Trekstock

Describe what your company does in a single sentence.

We help young people in their 20s and 30s live life alongside cancer (we're a charity) 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire andabove to accomplish?

• Improve our digital footprint, be the leading voice in the sector for 20s and 30s
• Provide better digital services for young people with cancer
• Improve our UX, creating a great experience for donors, fundraisers and those looking for support

SOLUTION

How did you find andabove?

Recommendation

Why did you select andabove over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from andabove were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

&above have created a transformative new platform for the charity. The brief was clear, to dramatically improve our digital offer for young people with cancer, and all our key stakeholders including donors, corporates and funders. The process has been incredibly collaborative from start to finish, with strict timelines and itterations that not only made the process smooth, but upkilled our small team in certain aspects of UX and importantly webflow, the new platform we are using.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enhancing our digital presence as a charity in a crowded cancer sector was crucial for our community of young people living with cancer, and it became an integral part of our rebranding journey. We knew we needed to broaden our reach, and &above delivered a strategic and highly effective process from the very beginning.

Through close collaboration, we've created a transformative new website that we're incredibly proud of, and together, we've laid the groundwork for a comprehensive digital roadmap which we're excited to start developing together. The project was a huge success and the feedback has been really excellent.

A key objective was to develop our digital offer in a way that our small team could manage, by using Webflow we have saved costs, resources and are in control of our own content management in a much simpler and effective way. A huge thank you. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are so grateful for &above's expertise, commitment, generosity and guidance the whole way through the project. They supported us every step of the way. To Jordan for the strategic support, Chiara for project management and Joston and Josh - they really have gone over and above to deliver a website and an improved digital offer that we are really proud of. They understood the brief and the regular update meetings meant a smooth flow of shared ideas and strong collaboration.

What was your primary form of communication with andabove?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

&above stood out as a partner because of their ability to not only understand our vision but also translate it into a tangible, user-friendly digital platform. Their comprehensive approach to web design and development demonstrated their expertise and passion for creating solutions that truly resonate with our community. This, coupled with their exceptional teamwork and involvement in our charity trek, makes &above an exceptional partner and an invaluable asset to our charity.

Are there any areas for improvement or something andabove could have done differently?

From start to finish, our partnership with &above was by professional, efficient, and had a seamless workflow (that we knew we had to stick to at our end to achieve the deadline!). Their ability to understand our needs, communicate clearly, and execute our vision made for an overall positive experience, thank you. 

BACKGROUND

Please describe your company and position.

I am the Director of Loud Llama, representing Trigwell Cosmetics

Describe what your company does in a single sentence.

Trigwell Cosmetics is a UK-based, cruelty-free beauty brand. Priding themselves in creating high-quality products at an affordable price, Trigwell Cosmetics has something for everyone.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire andabove to accomplish?

• To create a suite of professional in-depth makeup tutorials
• To create engaging content that drives traffic to the new Trigwell Cosmetics app

SOLUTION

How did you find andabove?

Referral

Why did you select andabove over others?

• High ratings
• Referred to me

How many teammates from andabove were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• 4 in-depth makeup video tutorials.
• 4 cutdowns clips from each tutorial
• x1 portrait (social-first) hero reveal video to promote the launch of the App and tease the talent
• x1 BTS film 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A suite of high-quality video content was produced for use on the App and our social media channels with fantastic feedback. We are unable to provide exact measures of success at this moment in time as the App is yet to launch but we will let you know!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Giorgia did a brilliant job at ensuring the project from ideation to delivery ran smoothly. We were really impressed with the team's commitment on-shoot and their flexibility post-production. We can't thank everyone involved enough.

What was your primary form of communication with andabove?

Virtual Meeting

What did you find most impressive or unique about this company?

The andabove team is incredibly talented, and I truly believe they are one of the best at what they do.

Are there any areas for improvement or something andabove could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Director of Product Marketing of Eye Security

Describe what your company does in a single sentence.

Cyber Security

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire &above to accomplish?

• Explainer Video and branded illustration
• Live action demo video
• Creation of asset base to be used across website and marketing collateral

SOLUTION

How did you find &above?

Referral

Why did you select &above over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from &above were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Worked on a number of different master videos and accompanying assets, all serving different purposes within direct marketing and through partner marketing: 

Explainer material for partners:

• Animated explainer video (detailing how cyber insurance is comparable to fire insurance, aimed at educating brokers on how to discuss cyber insurance with their clients). 
• Extra brand illustrations detailing products and services, all in the same branded style. *Used in an array of decks, product sheets, socials, product UI and on the website. 

A live action demo video:

• Video showing the allegorical impact of a cyber attack, which in this case was a storm in an office. 
• Extra UI screens, design and animation 
• Live stills were, recorded mid-shoot and used as branded stock imagery *Used on socials, stage decks and as site signature video 

A live action video dramatisation of the aftermath of an attack and how teams interact with and help clients:

• Aimed at specific target base of prospects All videos have 5x translations and subtitles

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ensuing work permeated a significant number of channels, markets and points within the sales cycle. As well as giving us a chance to greatly enrich all outward-facing material, we were able to create some core value-prop material which has stylistically dialled up the messaging and connectivity of materials. 
Caveat: exact numbers on all below are confidential 

• Better sales conversion 
• Uplift in leads at events 
• Growth in direct pipeline 
• Longer site dwell time 
• Larger number of partners attending partner events (important to mention the videos have significantly penetrated the partner engagement, understanding and belief in the proposition) 
• Growth in referrals

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This was a complex delivery of items over a 5 month period. The team engaged throughout, were always on hand to help with any complex needs and delivered some inspirational ideas which made us rethink how to create certain delivery items. The epitome of this was the day we broached creating a storm in a London office. &Above were able to take this concept and create something visually stunning. At no point was ambition scuppered. We were always made to feel anything was possible in the partnership.

What was your primary form of communication with &above?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understand the needs of a tech company and with that, all the moving parts across multiple different teams and disciplines. This made so many delivery items possible and ensured all teams were in favour of what was produced. There was obviously experience here, but within this, there was never a neglect of the human part of what was being created. At the heart of all the material is a human story of people's needs, as well as the value our products and services bring. For product, the end customer is the epicenter of why we do what we do, and &Above intrinsically got that, allowing us to really nail our storytelling

Are there any areas for improvement or something &above could have done differently?

The team should bring more examples and ideas to the table as they have a huge array of experience

BACKGROUND

Please describe your company and position.

I am the Product and Service Director of Arwen AI Ltd

Describe what your company does in a single sentence.

We use AI and automations to manage social conversations at scale

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RCCO to accomplish?

• Give us a rebrand
• Help us clarify our value propositions
• Develop a series of illustrations

SOLUTION

How did you find RCCO?

Referral

Why did you select RCCO over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from RCCO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We askes RCCO to help us rethink and rename our products, as well as develop a new brand plus illustration style. They spent plenty of time with us to understand what we were trying to achieve and to explore possible directions. Stage one involved an iterative copywriting process, which led to a detailed messaging guide. Stage two then focused on the brand and illustrations to accompany the messaging guide.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are just concluding roll out of the brand but can already see it has helped us achieve the enterprise-ready state that was our ambition. Recent online ad campaigns featuring the illustrations have performed well, and staff and customers alike are responding well to the messages developed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time. The couple of occasions things were a bit late, we had clear communications, which is the main thing I value in any relationships. When we had questions the project manager was always available to resolve them

What was your primary form of communication with RCCO?

Virtual Meeting

What did you find most impressive or unique about this company?

Their understanding of the tech sector, combined with their experience in brand work, made them an excellent partner on this work. As a startup we also really appreciated their flexibility around cost and scope, especially when we asked them to adopt a more agile approach for stage 2. They were a great team to work with.

Are there any areas for improvement or something RCCO could have done differently?

There were a few handovers during the christmas period where a few bits of information weren't properly shared, but that is to be expected over the holiday season. Though perhaps internal comms could have been better around that time. Not a big deal though.

BACKGROUND

Please describe your company and your position there.

I am Director of Customer Success at Dataiku. Dataiku's mission is to democratize AI.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RCCO?

We hired RCCO for slide design services. We had a few last minute slides came in that were incredibly important to the story we are trying to tell, and RCCO helped us re-design these slides so they create the most impact.

SOLUTION

How did you select this vendor and what were the deciding factors?

This is one of our pre-approved design vendors. They are my preferred vendor as they can do quick turn around on the slides and are able to match my design tastes exquisitely.

Describe the project in detail and walk through the stages of the project.

We sent them draft slides with text and a template that had some style elements that we wanted them to match on Monday afternoon. By Tuesday we had first revision and final slides came in Wednesday morning.

How many resources from the vendor's team worked with you, and what were their positions?

3. Account manager and 2 designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The client was impressed with the messaging and we managed to keep their attention for 5+ hours. The slides were the cornerstone of our value delivery.

How effective was the workflow between your team and theirs?

Very fluent and fast. I knew this was a last minute request and it was going to be challenging as I am in California and they are in the UK. But they rose to the occasion. Their project manager called my cell and got additional details that I missed and we kept going. They delivered excellent work far beyond expectations with few hours to go.

What did you find most impressive or unique about this company?

I love the designs they create. They are modern, feel light, original yet on point.

Are there any areas for improvement or something they could have done differently?

Nope. This was really well done.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager of a Dutch software company, providing our customers with a software solution for supply chain management and S&OP.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RCCO?

RCCO was hired to refresh our website with updated branding and featuring a self-service automated platform that could support the launch of a cloud-based version of our software application. They designed the new website from scratch, providing us with a sleek new look and plenty of branding assets for use in our application, website, and beyond.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were energetic, creative, and deeply knowledgeable.

Describe the project in detail and walk through the stages of the project.

We wanted an updated website that would transform our business into a cloud-based and self-service technology model. The design of the site should drive visitors to sign up and help generate leads for our sales team, as well as implementing deeper conversion tracking on the new site. RCCO analyzed and evaluated our website, showing us what needed to be updated and why. Over the course of the project we met, discussed, and reviewed with RCCO to ensure satisfaction on all sides. Our new website went live in April 2021.

How many resources from the vendor's team worked with you, and what were their positions?

Over the course of the initial project and subsequent requests, we have worked with a variety of RCCO employees. Jordan, the CEO, Josh, the CTO, and Poppy, Client Success Lead.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The branding design and assets that RCCO provided continue to drive our marketing outputs to this day.

How effective was the workflow between your team and theirs?

They listened to our requests, made sure that we were kept up to speed with video tutorials and meetings, and were ready to assist in emergencies.

What did you find most impressive or unique about this company?

RCCO created a unique and great-looking website that stands out, deviating from the usual template-based sites you come across. Their artistic talents and vision provided us with a great look and branding material that captured us as a company.

Are there any areas for improvement or something they could have done differently?

Some quotes for minor website adjustments have been expensive in comparison to prices elsewhere.

BACKGROUND

Introduce your business and what you do there.

I am a marketing coordinator for a software organization called Ad-Lib.io. We are a marketing software organization focused exclusively on the digital creative component of advertising.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RCCO?

We packaged questions into a survey related to major potential pain points that CMOs and higher-ranking executives in the top 50 brands in Europe with ad spend of $25 million or more experienced. We compiled all the feedback and wrote up PR-related comms, but we needed help creating an e-book that had oversight of everything we disclosed. We needed it to look presentable and to have graphs that helped underscore our value add, but we didn’t have anyone internally that could do that. 

We outsourced our efforts to RCCO, to help us generate the e-book. 

SOLUTION

What was the scope of their involvement?

We met with them and explained what we wanted to do, and what we needed from them. They had done something similar for our company before, and we wanted them to take the formatted PDF version they had already done, scrap it clean, and then put the new information from our survey into it. 

They took all the information we had, like graphics we had created in Microsoft Word and Google Slides, and transferred that into an e-book PDF format. 

What is the team composition?

Our main point of contact was Jane (Senior Account Manager). We know there was a team behind the scenes, but we never met with them. 

How did you come to work with RCCO?

We’ve done projects with them in the past. The founder of our company has a connection to RCCO. 

How much have you invested with them?

We invested £3,200 (approximately $3,500 USD).  

What is the status of this engagement?

We worked with them from October 7–16, 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t launched anything yet, but we’ve had a lot of success with them in the past on projects similar to this. The formatting of the project blew us away, and it was especially impressive given the accelerated time period that they were working in. Everything turned out the way we imagined it, and we were very happy with the finished product. 

How did RCCO perform from a project management standpoint?

They were incredible. We initially gave them one timetable, then had to bump that up, and they had it to us even sooner than we asked for. They were very transparent about timelines and things they needed from us. There was never any negative pushback, even when we asked to move up the timetable. They didn’t drag their feet at all; they just got the work done.

We communicated through email, and had one initial video call at the beginning of the project. 

What did you find most impressive about them?

They went above and beyond from an effort and capability perspective and were always responsive. If we had a question or needed to clarify something, they made time to connect with us, despite the time difference we were working with. Things don’t always go this smoothly when working with vendors, and they were able to meet us and exceed our expectations which we found truly remarkable. 

They were incredible regarding expectations, communication, and execution of the deliverables. 

Are there any areas they could improve?

We can’t think of anything we could critique them on. 

Do you have any advice for potential customers?

Be forthright, and upfront about everything. If you have a tight timeline, let them know, and take all the materials you think they might need to hit the ground running. Let them know the copy, branding, and color scheme you want to use because it’s amazing how quickly they can turn things around. 

Even if you have a deadline that you think is near impossible, let them know because they still might be able to do it.

BACKGROUND

Please describe your company and position.

I am the CEO of Breakthough

Describe what your company does in a single sentence.

We have a platform that helps any B2B company build pitches that resonate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire andabove to accomplish?

• Build an Abstract UI that conveys what our product does

SOLUTION

How did you find andabove?

Referral

Why did you select andabove over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from andabove were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

andabove built an abstract UI for our inital company launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

acceptance by exec team at Breakthrough

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Project were of high quality and on time.  
• Very receptive to our needs.
• Flexible as specifications changed.

What was your primary form of communication with andabove?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

andabove showcased flexibility and responsiveness, delivered high-quality results, and was easy to work with.

Are there any areas for improvement or something andabove could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the Managing Director of Tewinbury Farm Hotel

Describe what your company does in a single sentence.

Hotel

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire &above to accomplish?

• Re brand

SOLUTION

How did you find &above?

Referral

Why did you select &above over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from &above were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Branding design for a new member club concept

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Guest engagement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - they had spot-on timings and excellent communication

What was your primary form of communication with &above?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Young, creative & innovative culture

Are there any areas for improvement or something &above could have done differently?

No