Azumo

BACKGROUND

Please describe your company and position.

I am the Director of a software development company

Describe what your company does in a single sentence.

Through the software, you can create and integrate your video-based instructions directly into the software your employees use daily.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Develop our software
• Streamline current development processes

SOLUTION

How did you find Azumo?

Referral

Why did you select Azumo over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Good value for cost
• Referred to me

What was the size of Azumo’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We selected Azumo to develop our software. We transitioned from another development company, so Azumo was initially responsible for migrating our existing code and environments. We are currently still working with Azumo as our nearshore software development team on adding new items to our software. Key deliverables include:

• Automating the QA for existing/new functionality
• Implementing the billing and payments functionality
• Ongoing development of new items

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Customer satisfaction
• Increased product stickiness

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Azumo's project management style was professional and organized. They used a combination of email, Microsoft teams, and Jira for communication, and were always timely in their response times.

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Azumo was their commitment to customer service. They were always available when we needed them, and provided us with detailed and timely responses. Additionally, their expertise was invaluable, as it allowed us to create a software that meets both our needs and the needs of our clients.

Are there any areas for improvement or something {provider_name} could have done differently?

There are no areas for improvement that we can think of. Azumo provided us with a seamless experience, from start to finish. They have been knowledgeable and professional throughout the entire project, and exceeded all of our expectations.