3DPrinterOS

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a privacy platform

Describe what your company does in a single sentence.

We are a privacy platform for secure digital communication and collaboration.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 3DPrinterOS to accomplish?

• We had a small group of 3D printers that our technical team used for internal parts and prototypes, but there wasn’t a consistent way to manage them. Each printer had its own workflow, and someone usually had to check longer jobs in person. We brought in 3DPrinterOS to put the printers, files, users, and print queues into one system and make the process less dependent on manual supervision.

SOLUTION

How did you find 3DPrinterOS?

Online Search

Why did you select 3DPrinterOS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from 3DPrinterOS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

3DPrinterOS helped us centralize the printers our technical team uses for small enclosures, mounting components, test fixtures, cable-management parts, and other internal prototypes. Before this, jobs were prepared and monitored through different tools depending on the printer, which worked at a very small scale but became inconvenient as usage increased. The team connected our printers to the platform, configured user roles and permissions, and helped us establish one workflow for uploading files, slicing models, assigning jobs, and managing the queue. We also implemented remote monitoring, notifications, and job tracking, so the person responsible for a print no longer had to remain close to the machine throughout the process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest change has been in how consistently we use the printers. Before 3DPrinterOS, two or three machines could be busy while another one sat unused simply because nobody had a clear view of the queue. Now jobs are assigned based on availability, so all five printers are used more evenly. We also started preparing longer jobs for overnight printing. The team can queue everything before leaving and come back to finished parts the next morning. As a result, most of our internal components are now ready within one business day instead of taking two or three days. Another practical improvement is repeatability. Once we have settings that work for a particular type of enclosure or fixture, we can reuse them instead of preparing the job again from scratch. This has shortened file preparation and made the quality of repeat prints more consistent.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The rollout was smooth and stayed within the expected timeline. Their team handled the setup in practical steps, starting with the printer connections and then moving on to users, permissions, and queues. We tested the workflow with real print jobs before making it available to the wider team.

What was your primary form of communication with 3DPrinterOS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

For me, it’s how little attention the system needs once everything is configured. I can see whether a print is still running, how much time is left, and whether there is a problem without standing beside the printer or asking someone else to check it. It’s a fairly simple improvement, but it removed a surprising amount of unnecessary back-and-forth from our day.

Are there any areas for improvement or something 3DPrinterOS could have done differently?

Some of the reporting screens could be easier to customize. We only need a few key metrics for our relatively small setup, so being able to create a simpler default view would save some time. It’s a minor issue, though, and it hasn’t affected the reliability of the platform.