3 Media Web

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing at 3Play Media, a captioning solutions company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with 3 Media Web?

We needed a full website redesign and backend support services for it.

SOLUTION

What was the scope of their involvement?

3 Media Web designed and created our WordPress website from scratch. We started by going through an iterative design process where they listened to our needs and goals and then came back with different options for us to choose from. Consequently, they went into the full implementation and site migration phase, which lasted a year. Regarding tools, they used InVision.

Currently, we have an ongoing support services contract where we engage with them when we need maintenance and upgrades for the platform.

What was the team composition? 

We’ve mainly worked with Marc (CEO), their senior tech services manager, and a head designer.

How did you come to work with 3 Media Web?

We found them online and chose them based on their confidence in building a fully-accessible site and their enthusiasm for working with us.

How much have you invested in them?

So far, we’ve spent $50,000–$199,999 with them.

What is the status of this engagement?

We started working together in March 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve noticed an increase in site traffic and website health metrics.

How did 3 Media Web perform from a project management standpoint?

They’re always good at staying within budget. Regarding tools and communication, we use email, Zoom, and in-person meetings.

What did you find most impressive about them?

Their accessibility is their best attribute. 3 Media Web’s team is capable and knowledgeable to provide suggestions and feedback whenever we have a question. Moreover, their design skills are creative, strong, and outstanding.

Are there any areas they could improve?

They could be more proactive with site maintenance. Nonetheless, they’ve been very responsive whenever we ask them for something.

Do you have any advice for potential customers?

Ask questions to them and use them as a resource to get the most out of your website.

BACKGROUND

Please describe your company and your position there.

Catholic Charities Boston is one of the largest social services Agencies in Massachusetts, providing support to thousands of families and people in need of food, shelter, living assistance, legal support, childcare, and education. My role is the Senior Director of Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 3 Media Web?

We hired 3Media for a full redesign of our website, including rebrand, rewriting all the content, a restructure of site navigation, and an upgrade to our brand logo. We subsequently hired 3Media for a service contract and a digital advertising buy.

SOLUTION

How did you select this vendor and what were the deciding factors?

We are a complicated Agency that provides a lot of services and we needed a partner who could synthesize information and make it easy for all audiences to understand. 3Media's pitch presentation was straightforward yet personal. 3Media was also very competitive with pricing and was willing to work with us to fast track our project–other vendors gave us an estimate of 9-12 months for completion. We had our site launched within six.

Describe the project in detail and walk through the stages of the project.

We immediately dove into the design process after an initial discovery call and were very impressed with how the designer accurately captured a lot of ideas in a clean, modern way. We had weekly check-with a project manager and a creative team unit to discuss ideas and give feedback. Once the creative process winded down we moved to e-check-ins, which lasted until we got closer to launch. At that we picked up again with check-ins to talk through content migration, images, and to test forms and work through any adjustments.

How many resources from the vendor's team worked with you, and what were their positions?

We mainly worked with a project manager, designer, and writer. As we got closer to launch we worked with IT and throughout our service contract we work with 2-3 support reps.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I've launched over 10 websites in my career and this was by far the smoothest QA and roll out of a site I've experienced. The design has gotten such positive feedback and more importantly information is much easier for people to access. We see this most distinctly in our contact form submission which have increased over 40% pre-launch. We initially had opted to used the logo 3Media created as a secondary option to our primary logo, but it's been such a hit with the Agency and donors that we are in the process of updating our brand guidelines to make it our primary logo.

How effective was the workflow between your team and theirs?

The team was very communicative and fast paced, 3Media is very efficient and effective at meeting deadlines.

What did you find most impressive or unique about this company?

We were very impressed by their design capabilities, willingness to collaborate, and creative ideas. We wanted a site that could feel approachable and that wouldn't intimate donors or clients that are not technologically savvy and we feel like we received a site that was so streamlined and easy to use but still feels modern and sharp.

Are there any areas for improvement or something they could have done differently?

3Media has been a fantastic partner for Catholic Charities and we could not be happier with the experience.

BACKGROUND

Please describe your company and your position there.

I am the CFO of a UK/US biotech, working closely with a number of world leading academic institutions and developing a broad portfolio of new medicines.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 3 Media Web?

We had a very old legacy website that was totally not fit for purpose. We wanted a big refresh but something that was very thoughtful, incremental, to allow us to build out our messaging over time.

SOLUTION

How did you select this vendor and what were the deciding factors?

We consulted widely in our network of other start-ups, institutional investors and financial and PR advisors. The 3Media team came highly recommended and impressed us all with a very clear understanding of our brief, the appointment of a focused team and great interaction and follow-up.

Describe the project in detail and walk through the stages of the project.

We went through a number of interactive sessions with the team to define what our needs were and what the options were to deliver them. We worked closely with the project lead and designers to test beta versions and optimise what we needed to achieve.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with two main team members - one from the corporate resource planning team to explore the main options available and then a project delivery lead who coordinated the product creation over the various iterations.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with our website! It gives us a strong marketing platform For new business leads and finding potential investors. The messaging and feel of the site are very much in line with our values and desired brand.

How effective was the workflow between your team and theirs?

Exceptional- even across wide time zones. The team were always available, communicated timelines clearly and delivered on time. They were always accommodative of our changes and highly responsive in taking our feedback on board.

What did you find most impressive or unique about this company?

The close relationship we built was a real win for us. We felt that’s the design lead really ’got’ us and was personally highly invested in the success of our project.

Are there any areas for improvement or something they could have done differently?

None noted!

BACKGROUND

Introduce your business and what you do there.

I'm on the economic development staff at a small-to-medium municipality's government administration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

Our goal was to create a searchable and filterable online directory for businesses in our town to use in shop local campaigns.

SOLUTION

What was the scope of their involvement?

3 Media Web developed a WordPress website in three phases; the first was the design phase, where the team helped us flesh out what we needed the platform to do and worked through various mock-ups to see how users would interact with it. As they iterated on the design, we asked for changes. 

From there, they went into a development and content creation phase. They implemented the website and helped us upload the content. Lastly, they launched the site in the third phase. The team also trained us to use, manage, and maintain the site. 

The site contains business profiles with a set of tags that we sourced from the businesses that are part of the directory. Users can search by keyword or business name and filter by industry or business types, such as contractors, retailers, and restaurants and cafés. 

Users can also search specifically for minority, women, or veteran-owned businesses. We requested 3 Media Web to add badges to each profile to indicate whether an underrepresented interest group owns the business. Users can also mix any of the fields in their search. Another feature of the site is that it plots all businesses on a map, so each business profile shows their location and storefront. 

What is the team composition?

I mostly interacted with Sarah (Project Manager), and we also worked with a designer and some back office teammates. 

How did you come to work with 3 Media Web?

We were referred to them by someone we work with. 

How much have you invested with them?

We invested $25,000. 

What is the status of this engagement?

We worked together from May–August 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We had over 170 businesses sign up for the directory, which attests to our community's excitement for this source and the quality of the product. We're still trying to get a sense of the site's impact because we only launched last month. Still, our team was happy with 3 Media Web's work. The design and the final product exceeded our expectations. 

How did 3 Media Web perform from a project management standpoint?

They delivered on budget and met our expected launch date. We used email and Zoom to communicate with them, and they were very responsive to our questions. 

What did you find most impressive about them?

I was impressed with the finished product; 3 Media Web's work speaks for itself. 

Are there any areas they could improve?

They could provide a bit more guidance about what to expect at launch, especially for clients like us that are less technically literate than others. 

Do you have any advice for potential customers?

Ask questions! 

BACKGROUND

Introduce your business and what you do there.

I’m the founder and president of a project called The Blood Project. It’s a free and accessible educational website for medical students and physicians in training.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

We needed someone to build our website and provide branding and SEO.

SOLUTION

What was the scope of their involvement?

3 Media Web built our website and implemented unique functionalities and features while utilizing WordPress on the backend. They also provided us with SEO, keyword research, and developed our logo for our branding efforts on the website, Twitter, LinkedIn, and Instagram.

They first presented a detailed proposal on the development website and split the project into multiple phases, which are the development phase, implementation phase, and post-development phase, where we resolved all the issues of the product.

What is the team composition?

I worked with Mark (President), Jenny (Account Manager), and Ginny (Web Support Representative).

How did you come to work with 3 Media Web?

We searched for local digital companies on Google, and we hired 3 Media Web because of their extreme dedication and responsiveness to our ideas.

We also found their reporting structure and how they organized their company very helpful for this project.

How much have you invested with them?

We invested about $120,000.

What is the status of this engagement?

We worked together from February–October 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the first several months of engagement, we averaged around 200 users on a daily basis and improved our online traffic and social media engagement.

Now, we’re garnering about 500 users per day, and I credit our progressive growth to 3 Media Web.

How did 3 Media Web perform from a project management standpoint?

Over time, they proved themselves to be extremely efficient and worked in synergy across all different areas.

We often communicated through Zoom and managed the project through Trello.

What did you find most impressive about them?

We were impressed with the product they delivered, the development experience of working with them, and their customer service.

Are there any areas they could improve?

I don’t have any constructive feedback on their work.

Do you have any advice for potential customers?

3 Media Web drove the process, so it didn’t take a lot of proactive work on my part. We were so in tune with one another that there was never an issue, and I suspect it has something to do with their philosophy.

For anyone looking to work with the team, I suggest you do so now because you’ll be well looked after.

BACKGROUND

Introduce your business and what you do there.

I work in the human resources and business development departments of Brayer Electric Company. We’re an electrical contractor based in the Bay Area.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

We needed their team’s design expertise.

SOLUTION

What was the scope of their involvement?

3 Media Web’s initial work for us centered around website redesign to support our rebranding efforts. Their team conducted thorough research to determine the trends and themes we could apply to our new platform. Upon collating the results, 3 Media Web then finalized the color scheme, font styles, and other design elements that they integrated into our updated WordPress platform.

Apart from implementing a new tech stack to update the UX and format of our existing website, 3 Media Web devised a 3-D viewing option for the images displayed on our website. We provided them with the rest of the site content, which we needed to be featured on the platform.

What is the team composition?

We worked with Kelsey (Senior Project Manager) and a web designer.

How did you come to work with 3 Media Web?

3 Media Web’s team was recommended to our company’s owner. We scheduled a quick meeting with them, and we were happy to onboard their team for their impressive presentation and portfolio.

How much have you invested with them?

We spent about $20,000.

What is the status of this engagement?

Our project ran from August 2020–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve only recently concluded the redesign project, so there are no quantitative metrics to share yet. However, I could confirm that 3 Media Web delivered a sophisticated and professional-looking platform that gained our users’ and staff’s approval — it was a great start to our overall rebranding efforts.

How did 3 Media Web perform from a project management standpoint?

We mainly communicated via email and Zoom. 3 Media Web was a persistent and compassionate team that understood and met our requirements despite the challenges caused by the pandemic. They took our feedback into ample consideration and made sure to keep us in the loop at all times.

What did you find most impressive about them?

3 Media Web delivered our needs and respected our ideas under any circumstances.

Are there any areas they could improve?

They could work on improving their background knowledge of their client’s industry. In our case, we would’ve benefitted from amplified assistance in generating industry-specific content.

Do you have any advice for potential customers?

Trust 3 Media Web’s team to guide you throughout the process and deliver the results your business needs.

BACKGROUND

Introduce your business and what you do there.

I work for an employment-support related nonprofit. I’m the VP of marketing facilities and IT.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web? 

We had two separate websites — one for our affiliate agency and one for a program that our affiliate agency ran — that we needed to combine on WordPress. There was a tight timeframe of just under two months to design and develop this new website.

SOLUTION

What was the scope of their involvement?

Our affiliate is a private nonprofit organization that serves low-income individuals through community block grants. Their programs include healthcare, child care, tax preparation, and nutrition. 

The purpose of the website was to educate people on the programs in their area and how they can access them. It’s an informational website, and we added a bar that gives the reader updated information. 

Robbie (Former Creative Director) asked us questions to understand what we were looking for and how our affiliate organization viewed themselves. He then came back with an unbelievably designed homepage. It portrayed the agency as very caring and philanthropic. We made minor tweaks and quickly moved on to work with Jenny (Senior Project Manager) to develop the site. The main step of that process was our approval of a site map. 

What is the team composition?

The kick-off meeting was with Mark (Founder & Chief Helper). He introduced us to Robbie and Jenny, who are very efficient and supportive. They display amazing turnaround times and response times. We have an answer to an email within a few hours. This makes the process very easy for us. 

How did you come to work with 3 Media Web? 

Prior to this project, we brought them to maintain a different website, so we were already familiar with them when they submitted a proposal. We selected their team because the fee was within our budget and they had a positive track record with us. I requested references for all the other bidders and asked direct questions. I got rave reviews from all of 3 Media Web’s references, including one person who responded to me while on vacation in Florida. 

How much have you invested with them?

We spent between $50,000–$100,000 with them on the website design. 

What is the status of this engagement?

We’ve been working together on the website since April 2021. 3 Media Web has been providing maintenance since the launch in late June. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

3 Media Web had to accomplish a miracle, as we had only a short window of time to get a new website, and we’ve had a lot of positive feedback. Even though it’s only been up for less than a month, the people who’ve gone to the website have given great responses. From our board of directors and staff to our customers, everyone has found the site easy to navigate and informative. The design is clear and works well. There are no glitches. 

How did 3 Media Web perform from a project management standpoint?

They’re excellent and really professional. They stick to a schedule and deliver within the promised timeframe. We mostly communicate through email, Google Docs, phone calls, and Google Meet. Since the initial meetings, we’ve primarily spoken through email. 

What did you find most impressive about them?

Their number one characteristic is their listening. When I saw our website design, it was clear that they listened to everything we said. It was amazing.  I’m also amazed by how efficient they are. 

Additionally, the people that they have working for them are unbelievable, including the website support coordinator/junior project manager that maintains our other website that 3Media Web came onboard to service a year ago. Everyone on their team is courteous, customer-service oriented, and professional.

Their professionalism stands out — the fact that they do what they say they’re going to do is great. They deliver on time with a smile. It’s a refreshing change for us. All their staff members are excellent, knowledgeable, and professional. I don’t think that you can ask for more than that.

Are there any areas they could improve?

I can’t say at the moment because they’ve done everything right. 

Do you have any advice for potential customers?

Listen to 3 Web Media’s advice because they know their stuff. They’ll work with you and listen to you. You can take or leave their suggestions, but they’re knowledgeable in their field. 

BACKGROUND

Introduce your business and what you do there.

I’m the COO for a brand protection and consumer engagement company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

We were going under a complete re-branding and re-messaging in our business. We also wanted to update our website with a new look, feel, and navigation. In addition to that, we wanted to be able to share the new look of our company.

SOLUTION

What was the scope of their involvement?

They developed a new website on WordPress for us. In terms of features, it has multiple pages based on different product lines that we offer, and we wanted to ensure that our global footprint was properly represented on it, which it is. It also has a good investor page we wanted because we’re a publicly-traded company, so we needed to make sure that investors could get updated information about our business.

The next step for us is a complete social media marketing campaign as an ongoing effort to ensure we’re making brand awareness for our business in the marketplace. We’re a business-facing company, so we’re focusing on LinkedIn, Google Ads, and a little bit of Facebook.

What is the team composition?

Our main point of contact has consistently been Mary (Account Manager), but we’re also working with Stephanie (Senior Digital Marketing) for the social media and advertising efforts.

How did you come to work with 3 Media Web?

We were going through one of the websites they developed. We were impressed with it, and it turned out that 3 Media Web were the builders for that site, so we decided on going with them. 

How much have you invested with them?

We’ve spent around $100,000 with them so far.

What is the status of this engagement?

We’ve been working together since November 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s all about the new look of our site. Everybody’s been happy, and we’ve been getting high feedback. The next phase or success measurement will be more metric-driven since it’s going to be about the social media marketing campaign.

How did 3 Media Web perform from a project management standpoint?

We had regularly scheduled meetings during the development process; now that we moved into the social media marketing phase, we’ll have meetings twice a month. We have overall good communication with them.

What did you find most impressive about them?

I think it’s great that they’re a full-service firm; they’re capable of doing web development, design, and social media campaigns — that’s a great feature.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Any advice for potential customers?

I recommend going with a full-service company in case you’re going for a complete re-branding project. If you go with a single company to provide all those efforts, you’ll avoid any time of hand-off confusion throughout the process.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Director at the Law Offices of Daniel A. Hunt. We're a small Trust & Estate law firm in Sacramento.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 3 Media Web?

We hired 3 Media Web to redesign our website and provide ongoing website support. We also recently hired them for assistance in digital marketing.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed 3 companies for the website design project. We were impressed with 3 Media Web's specificity with regards to the project, the custom video they made for us explaining the various stages of the project, and their design skills based on the samples they shared.

Describe the project in detail and walk through the stages of the project.

Our executive team first met virtually with the owner and designer to discuss our needs and vision for the new site. Next, we were presented with 2 designs to choose from. Then we worked with the project manager to create new content for the site. Their team also imported some information from the previous site, like our blog posts. Finally, the new site launched in March.

How many resources from the vendor's team worked with you, and what were their positions?

We've worked with at least 6-8 people including the owner, project manager, designer, client service manager, tech services manager, digital marketing project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website is performing phenomenally well. The number of users has doubled since the new design. We are also seeing a higher number of conversions.

How effective was the workflow between your team and theirs?

Their processes are clear and run smoothly. They are proactive and organized. We never had to wonder what was happening; the next step was always clearly laid out for us.

What did you find most impressive or unique about this company?

The processes and systems are well-thought-out and work effectively. As a result, projects run very smoothly, creating a superior level of client service. Everyone with whom we've worked has been helpful and knowledgeable.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Introduce your business and what you do there.

LiveAction is a network performance management software provider. We work with Fortune 500 companies to help give them analytical and personal insights into their networks. Our platform is meant to help organizations reduce their operational overhead and any important downtimes. We help them optimize the strength of their network, something really important these days where the networks are strained from the amount of remote activity.

I’m the director of demand generation within the company, and I oversee our demand generation, content marketing, website, digital business development, and marketing operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

When I joined LiveAction, my first order of business was to take on our website and create a better, more optimized experience for our users and prospects.

SOLUTION

What was the scope of their involvement?

3 Media Web originally came in to help us with digital auditing. They evaluated our SEO optimization and best practices tracking conversion. We put that on pause and quickly went to rebuild our entire website — we didn’t want to optimize our current experience because we felt it would be a waste of time.

What 3 Media Web did for the last five months was to rebuild our website. They also acted as our support arm as we got rid of our internal web resources to help maintain and troubleshoot our existing website. They needed to maintain it up and running while they were building the new experience.

The new site was built in WordPress. One of the key features that I wanted it to have was a flat and friendly design. I also required them to create pillar page content assets with SEO-friendly content. I wanted to create stronger navigation and graphical representation of our business and products to make us look like a modern software company. Ultimately, I wanted our website to become the foundation where we could build and expand our offers, start to go after best practices, and be able to do some more creative and out-of-the-box things with it.

What is the team composition?

Kelsey (Senior Project Manager) was our main point of contact.

How did you come to work with 3 Media Web?

My boss heard about 3 Media Web through some people who had worked with them before. We had already engaged with them for digital consulting, so I reviewed their portfolio work and decided to choose them to kick off the project and get it going.

How much have you invested with them?

We spent around $55,000–$60,000.

What is the status of this engagement?

We first engaged with 3 Media Web in December 2020 for the digital services, and the website project started in January 2021. We launched the site at the beginning of May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been measuring the conversions, traffic, performance, bounce rates, and Lighthouse scores, and we're beyond pleased with 3 Media Web’s work. I’ve done many site launches in the past and, in some cases, we had to roll back to the old site. This project was one of the most painless website experiences I’ve ever had.

3 Media Web was on top of everything, and any little bug we found was fixed almost instantaneously. They were very responsive, and the project went really well.

How did 3 Media Web perform from a project management standpoint?

3 Media Web used a project management tool, but I don’t remember how it was called. We had a bi-weekly check-in, and Kelsey had her Calendly open. If anything urgent came up, I would just put our time on her calendar, and we would meet to work through whatever we needed to do pretty quickly.

What did you find most impressive about them?

3 Media Web’s overall responsiveness was impressive. They offered very quick turnaround times and knew what they were doing. They were very flexible to accommodate what we were looking for, even if there were slight changes to the original scope.

Are there any areas they could improve?

There’s nothing 3 Media Web could improve on — I was very pleased with their work. If anything, there were little things I would have changed, but I wouldn’t even really complain about them.

Do you have any advice for potential customers?

Definitely work with 3 Media Web. They’re very knowledgeable and partner-centric, and they’ll be very invested in you — your success is their success.

Focus on being on top of your timeline, know what that is, and make sure that it’s well documented and communicated to them. If they know your timeline and what you want, they can make your project happen.