What evidence can you share that demonstrates the impact of the engagement?
At this point, we’re attracting new users all the time. In part, their work has helped us bring them into our company. We were happy with the overall look and feel of the site. The results were also great to see. In the past, we’d received complaints about the site, and we don’t recieve those anymore. There hasn’t been any negative user feedback.
How did ZUZEX perform from a project management standpoint?
We used GitHub to track our various issues, and our project manager handled communication well. Tasks were completed efficiently, but there were a few deadlines that slipped through the net. Once we noticed those things, we were able to address them.
What did you find most impressive about them?
This is the first outsourced company that we’ve worked with. The project was completed effectively and met our expectations.
Are there any areas they could improve?
Occasionally, I could tell that it was difficult for them to understand some of the more technical components of the work. There was a bit of a communication and language barrier at times. However, our project manager was great and made up for those challenges.
Even so, it may have been helpful to be a bit more communication between us and the developers. If we had seen the profiles and experiences of their development team, we may have been able to better staff projects according to our requirements.
Do you have any advice for potential customers?
Be detailed in communicating to them exactly what you want. Sometimes, I assumed the understood something that they didn’t fully consider. It’s helpful to provide step-by-step information to them if you can.