What evidence can you share that demonstrates the impact of the engagement?
Our biggest success metric is really the ability to execute on the product. The resources we have engaged through Zoolatech work in conjunction with our team in the US, so we don’t have a way to isolate their team and just evaluate them completely independently, but we can measure their contribution through our ability to follow the roadmap that we’ve laid out, as well as the quality of the product we are ultimately able to produce. All of that has been substantially higher than we expected.
The other aspect of the work is in the rate of attrition from their side, and how well they are able to acquire developers that want to stay with us for the duration of the work. We don’t have any attrition so far, which is really spectacular for the outsourcing model.
How did Zoolatech perform from a project management standpoint?
We don’t have project management in the traditional sense since we are running an agile style development process with their team fully integrated into ours, but we do have an account manager on their side. That person has been exceptionally involved in the process, and they do an excellent job of keeping tabs on both the progress and happiness of the members of their team.
In terms of communication, we are in touch closely every single day. We make use of Microsoft teams as a communication channel and for video conferencing, we’re using Zoom.
What did you find most impressive about them?
As we mentioned, culture is a big deal for us, and we run a culture survey twice a year that includes their team as well. They run a culture survey internally as well, which provides us with a lot of valuable feedback as well and is, in my opinion, a big part of the reason we haven’t experienced any attrition.
On a more fundamental level, that culture match has been the key to attracting talent that fits our company’s style and needs. When you’re hiring and interview a bunch of candidates that don’t work out, it can become a very negative experience, so having a process in place that works well is incredibly valuable.
Are there any areas they could improve?
I really don’t think there’s anything I would suggest they improve.