What evidence can you share that demonstrates the impact of the engagement?
We have constant communication with the customers that we serve, and we always check if they are happy with the results. Because we look into their business needs effectively, we check if there is a way that we can measure the success of our solutions. Every client has been quite happy. Apart from normal small change requests, we haven’t had any major complaints. I have always trusted Filip and Zipper Studios has always delivered on their promises.
How did Zipper Studios perform from a project management standpoint?
They have done well—they hit our deadlines and we never had to debate on the price. In my experience, whenever a company is able to take a project budget and make it work for them, it means that they can well estimate the overall scope of the work, the timeline, and the financial costs.
We were in touch with each other multiple times a day based on need. There were times where we didn’t have projects for a while, but we still met for a coffee to discuss how things were going.
When we worked together, their response time was more than satisfying. For example, if I needed to contact them late in the evening because of an urgent request from a client, Filip always answered me on WhatsApp.
What did you find most impressive about them?
I was impressed by the quality and speed of their delivery as well as their business knowledge. They look at a request and can foresee any future problems or issues. When they begin a project, they know they can deliver.
Are there any areas they could improve?
I haven’t had any bad experiences with them so far. There were times I knew they were busy, and if I went to them with new requests, it took some time to get the results. I understand they are a separate company and they need to do their other signed contracts before helping me with estimations or brainstorming on possible solutions.
Do you have any advice for potential customers?
Know what you want and get your idea validated first to make life easier. With superficial requirements, the process can last forever until everyone is settled on the idea from a technical point of view and a business point of view. Other than that, when it comes to working with Zipper, I wouldn’t give any specific advice. Try them out.