What specific ERP system are you using?
Epicor produces it. They’re a larger company now, with a lot of product suites. The one we use is called the Eagle. It’s used by a lot of hardware stores like Ace, True Value, People as well as some pharmacies. It’s applicable to other industries, too. They’re really strong in the hardline industry.
Why did you select Epicor over other alternative solutions?
We conduct a lot of B2B transactions. We have a lot of customers that have lines of credit with us that include complex pricing plans. Unfortunately it doesn’t integrate well with other e-commerce platforms, so iNet was the obvious and most convenient choice. Epicor accomplishes what we need it to and it’s been flexible in terms of capability.
How did you select ZipBoss as your solution partner?
ZipBoss was at the time, and still is, a partner with Epicor. They had completed quite a few sites before ours using the same e-commerce platform. They came highly recommended by Epicor.
Can you describe the scope of the project in terms of components: did it include design, development, support, training, etc.?
What we really wanted to do was have an e-commerce site, but also we needed some tools to drive foot traffic into our store and produce some sort of coupons and fliers. ZipBoss designed a customized theme for us for our iNet site to make it look polished. On the other side, they provided us with a marketing site that had a lot of tools to schedule coupons, fliers, promotional events, etc.
Did you have any staff in-house working directly with the ZipBoss team, or did they take primary responsibility for the entire project?
I was the only person who really worked with them directly. As far as outlining the requirements, that was me. My staff and I decided what it was we really needed, but I communicated those project goals and requirements to them.
Can you give me a sense of the size of this initiative either monetary terms or in the amount of personnel delegated to the project?
As far as developing the theme with ZipBoss, it was really affordable. Because they had partnered with Epicor, I think that they had a lot of the legwork done ahead of time to make it rapidly deployable. It’s not like they were reinventing a brand new theme for us. It was just something that they adapted for us. The project was somewhere between five and seven thousand dollars. That doesn’t include licensing the e-commerce platform itself. That was just for the design, development and deployment.
When was this project completed?
It was completed about a year and a half ago.